Riccobene Associates Family Dentistry

Coordinate patient treatment plans, financial consultations, and administrative office duties in a dental practice. | Requires dental front office experience, strong communication, organizational skills, and ability to manage multiple priorities in a fast-paced environment. | Riccobene Associates Family Dentistry is always interested in connecting with talented Treatment Coordinators throughout the Triangle area. If you enjoy building relationships, helping patients navigate financial options, and making a positive impact on their dental care journey, we'd love to get to know you. By joining our talent network, you'll be among the first to hear about future opportunities that match your skills and career goals. About The Role As our Treatment Coordinator, you'll be part educator, part advocate, and part financial guide — helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You'll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on. What You'll Do - Sit down with patients to understand their oral health history, concerns, and goals - Walk patients through their treatment plan, answering questions and addressing concerns - Help patients prioritize treatment and map out a plan for scheduling and payment - Build genuine trust and rapport with every patient - Lead financial consultations for new patients and whenever a new treatment plan is presented - Manage payment options and policies that uphold the practice's financial integrity - Educate patients on their dental benefits and how they apply to treatment - Handle insurance billing, payment posting, and claim estimations - Track dental benefit accounts receivable and follow up on claims to keep payments on time - Connect patients with outside financing options and explain how they work - Monitor patient account balances and support the practice's collections process - Welcome new patients to the practice — reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special - Greet and check patients in and out before and after treatment - Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups - Pitch in on general office duties as needed What You Bring - Previous front office dental experience required - Comfort with computers and the ability to pick up new software, including Microsoft Office Suite - Familiarity with dental treatment plans and insurance requirements preferred - Experience with dental/medical practice management software a plus - Initiative, dependability, and promptness - Strong time management and organizational skills to juggle multiple priorities - Comfort working in a fast-paced environment - Strong written communication and presentation skills - Willingness to travel between locations, if needed - A balance of independent thinking and team collaboration - Excellent phone skills and clear communication with patients and teammates alike Requirements - Ability to reliably arrive in time to support office opening and scheduled business hours - Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies - Subject to background screening consistent with applicable law and job‑related business needs - High school diploma or equivalent - Customer Service experience - Ability to work in a fast‑paced environment and manage competing priorities - Ability to balance registers accurately - Strong communication skills - Must exhibit ethical conduct & confidentiality - High attention to detail and accuracy - Strong computer and organization skills - Communicates clearly and professionally with patients and team members in person and by phone - Ability to demonstrate independent thinking as well as a teamwork‑oriented approach - Dental or medical front desk experience preferred Benefits Benefits: - Dental insurance - Health insurance - Life insurance - Paid time off - Vision insurance

Support dental office operations, staff coordination, and patient services under Office Manager guidance. | Experience in healthcare administrative support, strong organizational and communication skills, and ability to manage multiple priorities. | Assistant Office Manager Position Summary The Assistant Office Manager (AOM) supports the Dental Office Manager in ensuring the smooth and efficient operation of the dental practice. This role is instrumental in fostering a positive work environment, enhancing patient satisfaction, and contributing to the achievement of operational and financial goals. The AOM collaborates closely with the Office Manager, clinical team, and front office staff to uphold high standards of service, organization, and professionalism. This position requires strong interpersonal skills, attention to detail, and the ability to manage multiple priorities in a dynamic healthcare setting. Mission Statement - Promote a collaborative and respectful workplace that supports employee engagement and retention. - Ensure patient care and satisfaction remain central to all administrative processes and decisions. - Assist in driving operational efficiency and supporting the financial health of the practice. Duties and Responsibilities The AOM works under the guidance of the Office Manager and may provide oversight to patient coordinators, dental assistants, hygienists, and other support staff as needed. Key responsibilities include: Leadership Support - Model professional behavior and uphold the practice's values and Code of Conduct. - Foster open communication and trust among team members. - Assist in resolving staff concerns with discretion and fairness. - Support daily huddles and team meetings with a positive and organized approach. - Help onboard new employees and provide ongoing coaching and support. - Represent the practice professionally during community events and patient interactions. Administrative and Operational Support - Assist with staff scheduling to ensure optimal coverage and workflow. - Review and verify timecards for accuracy prior to submission. - Support the Office Manager in conducting performance reviews and staff evaluations. - Help monitor inventory levels and coordinate supply orders. - Ensure timely submission of invoices and expense reports. - Collaborate with the Revenue Cycle Manager on patient account matters and collections. - Support implementation of patient financing options and ensure staff are trained accordingly. Patient Services - Provide backup support for front desk operations, including patient registration and scheduling. - Ensure accurate and timely communication of appointment changes and cancellations. - Assist with insurance verification and financial counseling as needed. - Monitor time-of-service payment collections and ensure compliance with practice protocols. - Assign administrative tasks to support staff during downtime, such as patient follow-ups. - Maintain patient records and ensure demographic information is current and accurate.

Manage patient scheduling and front-desk operations to ensure efficient workflow and excellent customer service. | Strong organizational and communication skills for dental office administrative tasks and patient interactions. | POSITION SUMMARY The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs. KEY COMPETENCIES Greeting and assisting patients professionally to ensure a positive front‑office experience Checking-in patients to ensure they have all the necessary information in the patient management software Collecting co-payments Checking-out patients Running and processing applicable reports Monitor office emails Utilizing RevenueWell for confirmations, communication with patients, and insurance requests Insurance Verification and pre-authorizations Closing out and ensuring that registers are balanced daily Completing next day router preparation Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.) Scheduling patients, filling same-day or next-day schedule as needed Monitoring and responding to office voicemails Support Office Manager with EOD process Escalating issues to Office Manager · Other duties and responsibilities as assigned. QUALIFICATIONS To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements. Ability to reliably arrive in time to support office opening and scheduled business hours Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies Subject to background screening consistent with applicable law and job‑related business needs High school diploma or equivalent Customer Service experience Ability to work in a fast‑paced environment and manage competing priorities Ability to balance registers accurately Strong communication skills Must exhibit ethical conduct & confidentiality High attention to detail and accuracy Strong computer and organization skills Communicates clearly and professionally with patients and team members in person and by phone Ability to demonstrate independent thinking as well as a teamwork‑oriented approach Dental or medical front desk experience preferred Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance

Provide administrative and clerical support to ensure smooth daily business operations including managing patient flow and supporting clinical staff. | Experience in dental front desk environment with strong communication, organizational skills, and ability to manage priorities independently. | The primary role of the Office Manager Administrative Assistant is to provide administrative/clerical support to the office manager. He/she will provide daily support where necessary to ensure business operations are running smoothly. This will better allow the Office Manager to dedicate necessary time and attention to the strategic operational objectives for the location. This role will not have direct reports; however, strong influential skills are required to manage tasks with support of their co-workers. KEY COMPETENCIES Monitor schedule (Patient flow, correct apt. times, seat patients) Periodic assistance for room turnover & instrument sterilization Address minor patient complaints Coordinate hygiene exams to assist doctors completing these in a timely manner. Ensure communication with patients and FD (front desk) when running behind schedule to mitigate patient dissatisfaction. Support clinical staff with creating, editing, and proper use of Tx plan in SD. Support clinical staff with insurance and account balance/billing questions Support staff with pricing questions For example $99 specials, pan at $50, implant special, etc. Support and back-up for insurance verification (PTO coverage, same day LOE walk-in's) Provide training and direction to FD personnel on SD, closing, check-out, Finance plans, etc. Oversee proper balancing and close out of FD daily Liaise with Kevin for minor computer issues – use IT Procedure manual Ordering office supplies (Staples, coffee), and assist with review of clinical order invoices for approval Bank deposits or running necessary errands per direction of OM. Manage mail checks – review for accuracy & scan for collection person to post. Assist with posting of mail checks per OM discretion QUALIFICATIONS To successfully perform the job responsibilities for the position of Office Manager Administrative Assistant, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements. Strong communication skills Ability to influence without having direct authority Outstanding organization & time management skills Outgoing, approachable personality High level of customer service Ability to manage priorities Ability to escalate issues to Office Manager immediately when needing assistance Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities Ability to be self-directed Ability to train others Ability to manage difficult situations Experience working in a fast-paced environment Experience in front desk (dental) Has excellent telephone techniques and can communicate clearly with patients, customers, clients, and team members in person and on phone conversations Dental insurance Health insurance Life insurance Paid time off Vision insurance

Provide administrative and clerical support to ensure smooth office operations under the office manager's direction. | Strong communication, organizational skills, ability to influence without authority, dental front desk experience, and customer service in fast-paced environments. | The primary role of the Office Manager Administrative Assistant is to provide administrative/clerical support to the office manager. He/she will provide daily support where necessary to ensure business operations are running smoothly. This will better allow the Office Manager to dedicate necessary time and attention to the strategic operational objectives for the location. This role will not have direct reports; however, strong influential skills are required to manage tasks with support of their co-workers. KEY COMPETENCIES • Monitor schedule (Patient flow, correct apt. times, seat patients) • Periodic assistance for room turnover & instrument sterilization • Address minor patient complaints • Coordinate hygiene exams to assist doctors completing these in a timely manner. • Ensure communication with patients and FD (front desk) when running behind schedule to mitigate patient dissatisfaction. • Support clinical staff with creating, editing, and proper use of Tx plan in SD. • Support clinical staff with insurance and account balance/billing questions • Support staff with pricing questions • For example $99 specials, pan at $50, implant special, etc. • Support and back-up for insurance verification (PTO coverage, same day LOE walk-in's) • Provide training and direction to FD personnel on SD, closing, check-out, Finance plans, etc. • Oversee proper balancing and close out of FD daily • Liaise with Kevin for minor computer issues – use IT Procedure manual • Ordering office supplies (Staples, coffee), and assist with review of clinical order invoices for approval • Bank deposits or running necessary errands per direction of OM. • Manage mail checks – review for accuracy & scan for collection person to post. • Assist with posting of mail checks per OM discretion QUALIFICATIONS To successfully perform the job responsibilities for the position of Office Manager Administrative Assistant, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements. • Strong communication skills • Ability to influence without having direct authority • Outstanding organization & time management skills • Outgoing, approachable personality • High level of customer service • Ability to manage priorities • Ability to escalate issues to Office Manager immediately when needing assistance • Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities • Ability to be self-directed • Ability to train others • Ability to manage difficult situations • Experience working in a fast-paced environment • Experience in front desk (dental) • Has excellent telephone techniques and can communicate clearly with patients, customers, clients, and team members in person and on phone conversations • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance

Provide administrative and clerical support to ensure smooth office operations and assist the office manager. | Strong communication, organizational skills, ability to influence without authority, experience in fast-paced dental front desk environment, and dental insurance knowledge. | The primary role of the Office Manager Administrative Assistant is to provide administrative/clerical support to the office manager. He/she will provide daily support where necessary to ensure business operations are running smoothly. This will better allow the Office Manager to dedicate necessary time and attention to the strategic operational objectives for the location. This role will not have direct reports; however, strong influential skills are required to manage tasks with support of their co-workers. KEY COMPETENCIES • Monitor schedule (Patient flow, correct apt. times, seat patients) • Periodic assistance for room turnover & instrument sterilization • Address minor patient complaints • Coordinate hygiene exams to assist doctors completing these in a timely manner. • Ensure communication with patients and FD (front desk) when running behind schedule to mitigate patient dissatisfaction. • Support clinical staff with creating, editing, and proper use of Tx plan in SD. • Support clinical staff with insurance and account balance/billing questions • Support staff with pricing questions • For example $99 specials, pan at $50, implant special, etc. • Support and back-up for insurance verification (PTO coverage, same day LOE walk-in's) • Provide training and direction to FD personnel on SD, closing, check-out, Finance plans, etc. • Oversee proper balancing and close out of FD daily • Liaise with Kevin for minor computer issues – use IT Procedure manual • Ordering office supplies (Staples, coffee), and assist with review of clinical order invoices for approval • Bank deposits or running necessary errands per direction of OM. • Manage mail checks – review for accuracy & scan for collection person to post. • Assist with posting of mail checks per OM discretion QUALIFICATIONS To successfully perform the job responsibilities for the position of Office Manager Administrative Assistant, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements. • Strong communication skills • Ability to influence without having direct authority • Outstanding organization & time management skills • Outgoing, approachable personality • High level of customer service • Ability to manage priorities • Ability to escalate issues to Office Manager immediately when needing assistance • Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities • Ability to be self-directed • Ability to train others • Ability to manage difficult situations • Experience working in a fast-paced environment • Experience in front desk (dental) • Has excellent telephone techniques and can communicate clearly with patients, customers, clients, and team members in person and on phone conversations • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance

Manage patient scheduling, insurance verification, and payment processing to support front-office operations and ensure positive patient experience. | High school diploma or equivalent with prior customer service experience and computer proficiency in a fast-paced environment. | POSITION SUMMARY The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs. KEY COMPETENCIES Greeting and assisting patients professionally to ensure a positive front‑office experience Checking-in patients to ensure they have all the necessary information in the patient management software Collecting co-payments Checking-out patients Running and processing applicable reports Monitor office emails Utilizing RevenueWell for confirmations, communication with patients, and insurance requests Insurance Verification and pre-authorizations Closing out and ensuring that registers are balanced daily Completing next day router preparation Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.) Scheduling patients, filling same-day or next-day schedule as needed Monitoring and responding to office voicemails Support Office Manager with EOD process Escalating issues to Office Manager · Other duties and responsibilities as assigned. QUALIFICATIONS To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements. Ability to reliably arrive in time to support office opening and scheduled business hours Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies Subject to background screening consistent with applicable law and job‑related business needs High school diploma or equivalent Customer Service experience Ability to work in a fast‑paced environment and manage competing priorities Ability to balance registers accurately Strong communication skills Must exhibit ethical conduct & confidentiality High attention to detail and accuracy Strong computer and organization skills Communicates clearly and professionally with patients and team members in person and by phone Ability to demonstrate independent thinking as well as a teamwork‑oriented approach Dental or medical front desk experience preferred Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance