Rhythm

Oversee patient support and client success operations, ensuring high-quality service delivery and process efficiency. | 7+ years of experience in healthcare or related fields, with at least 3 years in team management and operations leadership. | About Rhythm Rhythm is redefining the future of remote cardiac monitoring. Our all-in-one platform combines advanced technology with a dedicated clinical/admin support team to help practices streamline workflows, improve patient outcomes, and drive revenue — without adding administrative burden. We serve cardiology device clinics, hospitals, and health systems across the U.S., providing unmatched reliability, service, and integration. Role Overview The Senior Operations Manager, Client Success & Patient Support is a senior operational leader responsible for the performance, scalability, and quality of Rhythm’s non-clinical support operations. This role oversees teams that directly support patients and healthcare clients through high-volume inbound and outbound engagement, as well as complex workflow execution within client systems, including EHRs. This leader ensures that patient support and client operations function as a reliable, efficient, and patient-centered service engine, tightly aligned with clinical workflows, client expectations, and Rhythm’s growth strategy. Acting as both a people leader and operational architect, this role translates organizational objectives into scalable processes, performance standards, and measurable outcomes. Key Responsibilities: Own day-to-day operations for Patient Support and Client Success teams, including contact center activities, EHR-based workflows, and administrative support functions. Ensure consistent, high-quality execution across inbound and outbound patient engagement (connectivity support, no-shows, billing inquiries, and follow-ups). Oversee client-facing operational workflows, including report uploads, encounter support, and other EHR-based tasks performed within client systems. Serve as the primary escalation point for complex operational issues impacting patients, clients, or internal stakeholders. Lead the Workforce Planning team to ensure proper staffing for client support and patient support teams. Manage workload balancing and scalability for operational efficiency. Execute a multi-channel strategy for patient engagement and client support engagement. Monitor results to identify performance improvement opportunities. Communicate key messages effectively to inform team members of process changes. Develop and implement key performance indicators across department, teams and individuals. Provide regular feedback to leadership on performance wins and areas for improvement across the department and respective teams. Standardize operational procedures and ensure consistency across teams in execution. Identify operational bottlenecks, root causes, and failure points; drive continuous improvement through process redesign and automation where appropriate. Measure success by the organization's ability to provide high-quality services and meet operational goals. Partner with Clinical, Product, Client Success, and Engineering teams to ensure operational processes are tightly integrated with clinical care delivery and client expectations. About You: 7+ years of related experience. 3+ years of demonstrated experience leading and managing teams. Previous contact center workforce management or customer service administration leadership experience. Prior experience in healthcare operations, digital health, or healthcare-adjacent services a plus. Experience in attracting, selecting, developing, and motivating team members. Demonstrated ability to translate strategy into efficient processes that scale. Strong leadership, delegation, and mentorship competencies. Proven ability to independently solve complex operational issues. Experience in workforce management, including scheduling, resource allocation, and productivity optimization. Excellent communication and coaching skills. Salary: $110,000-$125,000 annually

Manage and mentor clinical teams, oversee clinical process efficiency, set priorities, analyze productivity, solve operational problems, and communicate between clinical staff and management. | Bachelor’s degree, 3+ years management experience, 2+ years clinical operations with device knowledge, client communication experience, and Salesforce proficiency. | OUR MISSION About Rhythm Rhythm is redefining the future of remote cardiac monitoring. Our all-in-one platform combines advanced technology with a dedicated clinical/admin support team to help practices streamline workflows, improve patient outcomes, and drive revenue — without adding administrative burden. We serve cardiology device clinics, hospitals, and health systems across the U.S., providing unmatched reliability, service, and integration. About the Role The Clinical Manager plays a critical role in overseeing and guiding the clinicians and senior clinicians, ensuring that all processes related to report processing, triage, alert management and clinical functions are executed efficiently and effectively. This position is responsible for team management, setting team priorities, reviewing productivity metrics, and identifying roadblocks while developing and implementing solutions to enhance team performance. The Clinical Manager will serve as the primary point of contact between the clinical team and upper management, ensuring clear communication and alignment with company objectives. This role requires a strong leader with a focus on continuous improvement, excellent communication skills, and the ability to analyze data to drive informed decision-making. Reports to: Senior Clinical Operations Manager Supervisory Responsibilities: Directly manages all clinicians and senior clinicians with one counterpart Duties/Responsibilities: Team Leadership: Manage and mentor all clinicians, providing guidance and support to ensure effective team performance. Foster a collaborative and positive work environment that encourages teamwork and continuous improvement. Perform yearly employee performance reviews for clinicians. Conduct interviews for open clinical positions and follow the onboarding process to ensure a smooth transition. PTO management and clinical coverage planning to ensure there are no gaps in patient care. Process Management: Ensure that all processes related to narrative report processing, alert management, vendor site report triage, are all managed efficiently and effectively. Continuously review and refine clinical processes to enhance efficiency and effectiveness. Priority Setting: Set clear priorities for the clinical team based on organizational goals and operational needs. Communicate priorities effectively to the team and ensure alignment with company objectives. Productivity Review: Regularly review productivity metrics to monitor team performance and identify areas for improvement. Analyze data to understand trends and make informed decisions to optimize team output. Problem-Solving: Identify roadblocks and challenges within the team and develop practical solutions to address them. Work closely with Sr. Operations Managers to review proposed solutions and implement changes to improve team efficiency. Collaboration and Communication: Act as the primary point of contact between the clinicians and upper management. Provide regular updates to Director of Operations and other stakeholders on team performance and operational issues. Assess any potential client risks and communicate risk assessments to the Senior Operations Manager. Act as the primary point of contact to clients for all clinical operation concerns such as alert protocol questions and adjustments, clinic requested reports, reporting questions or needs. Continuous Improvement: Lead initiatives to streamline clinical processes and improve overall team productivity. Encourage feedback from team members to drive innovation and process enhancements. Required Skills: Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in data analysis and productivity metrics. Problem-solving mindset with a focus on continuous improvement. Ability to set priorities and manage multiple tasks effectively. Understanding of Salesforce: Experience with Salesforce or similar CRM systems is essential. Education and Qualifications: Bachelor’s degree (or higher) Minimum of three years of management experience or leadership capacity post undergraduate degree. Two plus years of experience managing internal and external communication at high level. Experience with Microsoft Windows and learning and adapting to operational software. (including SalesForce) Minimum of 2 years in operations clinical role with device knowledge. Minimum of 2 years of client communication and management experience.

Lead and grow customer-facing teams, own customer experience strategy and metrics, manage renewal and upsell revenue, and partner with product and engineering to advocate for customer needs. | 7+ years leading customer-facing SaaS teams, experience with enterprise onboarding, success in driving customer outcomes, collaborative leadership, and data-driven decision making. | Description: • Lead and grow a high-performing team across Onboarding, Support, Customer Success, and Ongoing Services • Build and execute a customer experience strategy that increases retention, drives upsells, and creates raving fans • Own key customer metrics (NPS, retention, time-to-value, support SLAs) and report performance to the executive team • Own renewal and upsell revenue targets; partner closely with Sales and Product to uncover opportunities • Design and execute processes for scaling high-margin services and increasing customer lifetime value • Create services packaging/pricing frameworks to drive recurring services revenue • Plan and manage the full customer experience budget, working closely with the CFO • Define and optimize handoff workflows between Sales → Onboarding → Support/CS • Champion instrumentation across the customer journey (product usage data, onboarding time, health scores) • Identify and fill gaps in tooling, playbooks, and documentation to ensure operational excellence • Partner with Product and Engineering to advocate for customer needs based on usage and feedback data Requirements: • 7+ years leading customer-facing functions in enterprise or mid-market B2B SaaS • Experience with complex onboarding processes and multi-module enterprise software • Proven success driving customer outcomes across onboarding, support, and customer success • Experience with API-based products and managing teams that do technical service work (ideal but not required) • Track record of building high-performing teams and scaling customer orgs • Self-starter who thrives in a fast-paced, ambiguous environment • Collaborative leadership style with strong cross-functional communication skills • Deep empathy for customers and a passion for improving their experience • Data-driven approach; comfortable using metrics and KPIs to drive performance • Bias toward action, operational rigor, and continuous improvement Benefits: • 150-200k base salary • Performance-based bonus • Equity package • Competitive compensation and bonus opportunities • Flexible, remote-first environment • Opportunity to play a central leadership role with direct impact on retention and revenue • Work alongside experienced engineers, product thinkers, and entrepreneurs