RH

Not specified in the job description. | Not specified in the job description. | About Us RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Assist leadership in managing contact center teams, mentor associates, improve standard operating procedures, and drive elevated customer service and revenue. | 3+ years customer-facing experience with leadership preferred, proficiency in PC/Mac systems and order management software, strong interpersonal skills, results-driven mindset, and flexibility to work varied schedules. | Job Description RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. RH is seeking an Assistant Customer Experience Leader who has in-depth knowledge and understanding of contact center operations and procedures. This role is a subject-matter expert who will mentor new associates and analyze existing standard operating procedures to identify areas ready for process improvement. The Assistant Leader will help manage all aspects of the team and department. YOUR RESPONSIBILITIES • Live Our Vision, Values and Beliefs every day • Consistently exemplify the RH lifestyle brand through communication, personal appearance and professionalism • Assist Leaders in attracting the right talent, coach teams in creating a luxury customer experience • Support Leadership Team with education, inspiration, leadership, and guiding associates to reach their highest potential both in terms of service metrics and career goals • Learn and communicate the RH design point of view and product assortment • Proactively resolve complex issues promptly and independently, often leading resolutions with teams or cross-functional partners and identifying future areas of opportunity • Drive customer delight and revenue through elevated product knowledge and unparalleled service OUR REQUIREMENTS • 3+ years experience in a customer-facing role, with leadership experience preferred • Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software • Strong interpersonal skills • Results-driven • Proven ability to learn from opportunities, seek constructive feedback from colleagues and leadership to improve results • High energy with the ability to energize others • Experience fostering a positive and healthy work environment in which people want to perform their best • Commitment to Quality, detail focused on all levels • Background delivering first-class service to clients • Willingness to work a flexible schedule, including evenings, weekends and holidays About Us RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Deliver exceptional luxury customer service, engage customers to identify needs, collaborate with teams to exceed expectations, and promote RH interior design services. | 1+ years in customer service or luxury retail, fluency in French, excellent communication, proficiency with Mac OS and related software, and flexibility to work varied hours. | Job Description RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. As a Customer Experience, Hospitality Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." This is an ideal role for a polished individual with a passion for service, design and home furnishings. YOUR RESPONSIBILITIES • Live Our Vision, Values, and Beliefs every day • Represent the RH brand through polished communication, personal appearance, and professionalism • Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations • Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded • Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems • Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships • Qualify and educate potential design customers on the services offered by RH Interior Design OUR REQUIREMENTS • 1+ years of experience in Customer Service, luxury retail, and hospitality preferred • Fluency in French, Written and Verbal • Poise and confidence to interact with high-end customers while maintaining confidentiality • People and relationship-driven • Driven to deliver first-class service and exceed customer expectations • Ability to recognize and respond to multiple priorities • Exceptional analytical, problem-solving, and decision-making skills • Strategic, highly organized, and results-oriented • Excellent verbal and written communication skills • Commitment to Quality with exceptional attention to detail • Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce, and Google Applications • Willingness to work a flexible schedule, including evenings, weekends and holidays • Ability to be productive working remotely About Us RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Provide luxury client service, grow trade business through consultations and partnerships, coordinate project installations, and collaborate cross-functionally. | Experience in luxury retail or design, strong client relationships in interior design/trade, excellent communication, entrepreneurial spirit, and proficiency with CRM and office software. | Job Description RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. RH is seeking a Trade Consultant with an entrepreneurial spirit and passion for building a thriving trade business. This role is expected to deliver first-class service to our client and our teams, creating a luxury experience. Your Responsibilities • Live Our Vision, Values and Beliefs • Provide a luxury experience for RH Trade clientele through product expertise, professionalism and elevated service • Work in partnership with the Residential Trade Leader to grow the RH Trade business within the Gallery • Qualify potential and partner with existing Trade clientele through consultations, Gallery tours, site visits, assisting with project development and internal coordination of services and project installations • Communicate and work with cross functional teams at all levels of the organization • Ensure fiscal goals are achieved • Maintain a strong interest in the luxury and design industry and a relevancy within the interior design community Our Requirements • Experience within a high-end furniture showroom, luxury retailer or design firm • Relationship-driven, with proven successes working with the interior design/trade community with existing relationships • Strategic, highly organized and results-oriented • Excellent verbal and written communication skills • Commitment to Quality with exceptional attention to detail • Possess an entrepreneurial spirit and a passion for building a thriving trade business • Proficiency with Mac Operating System, Microsoft Office and Google Applications • Solid technical background with experience using Salesforce or other customer relationship management systems • Basic to proficient knowledge of interpreting and understanding floor plans is preferred Physical Requirements • Must be able to travel locally or out of state • Frequently lifting and mobilizing small to medium items, up to 25 lbs. while utilizing appropriate equipment and safety techniques • Must be able to maneuver effectively around Gallery floor, stock room and office About Us RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.