Rewards Network

Drive new client acquisition through cold calling and social media prospecting, manage sales pipeline, meet sales quotas, and collaborate with internal teams in a remote environment. | 4+ years outside sales experience with proven success, ability to cold call and manage pipeline, strong communication and financial skills, proficiency with CRM, valid driver's license, and local to Miami FL. | About the job For 40 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs. Our Culture At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential. This is a 100% remote: field sales opportunity in the territory. Candidates MUST live LOCAL to territory of Miami, FL Job Overview As an outside Account Executive at Rewards Network, you will drive the growth of the company while building your own career with a lifetime of rewards. Are you interested in being part of a great 40-year-old company with a great culture? We need your passion and sales expertise to help us build the Rewards Network brand in your geographic territory. Join Our Team. What you’ll bring to the table: (Responsibilities) Source new clients through cold calling (door knocks) as well as social media prospecting to meet & exceed sales quotas. Develop and manage a pipeline of prospects throughout assigned geography, set up in-person meetings with decision makers to discuss products/services, and move the sales process forward. A positive attitude that will generate great first impressions and maintain active engagement with new and existing leads; innate ability to build relationships by interacting with prospective clients. Meet weekly and monthly sales objectives (cold calls, appointments, presentations & closed deals). Collaborate with account managers and internal revenue operations to ensure individual and company goals are met. Manage all sales activity and follow up in our CRM system (Salesforce) Do you have the right mix of ingredients: (Requirements) 25-30 door pulls (daily) and has a structured methodology for acquiring new business, territory planning and pipeline management. 4+ years of proven success in outside sales; experience cold-calling businesses that have a need for financial and marketing services products preferred. Ability to work in a fast-paced, entrepreneurial and team environment. Proven experience in growing new business with a hunter mentality; persistent and self-motivated to drive business in a remote outside sales environment. Strong financial acumen and ability to have a confident discussion related to fees, acceptance, and finances. Excellent verbal, active listening, and written communication skills, including the confidence to interact and lead presentations with prospective clients in a way that projects Rewards Network’s differentiation in the marketplace. High school diploma or equivalent and 3-5 years of related experience Proficiency in MS Office/Outlook and Salesforce or other CRM system. Valid driver’s license and reliable vehicle required. What you’ll love about us: Accelerated earnings ramp for the first 6 months We offer career paths in both Sales and Management, promotion opportunities based on define metrics Sales Academy – We provide in-depth training for our new hires to learn as a group. Real life lessons and a thorough understanding of our products and solutions give you vast confidence as you interact with clients. After all, your success is our success. Virtual work environment including all necessary technology (cell phone & laptop) to excel in a remote capacity. Strong tenure in our Sales Organization with many Account Executives celebrating 15, 20, 30 years with us! Competitive Paid Time Off and company holidays Generous dining reimbursement when you dine with our restaurant clients. 401(k) plan with a company match Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants) Partnership with Rx n Go, offering certain prescriptions for free. Two dental plan options and a vision plan Flexible Spending Accounts and a pre-tax commuter benefit program Accident, Critical Illness, and Hospital Indemnity Insurance Plans Short Term and Long-Term disability Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance Employee Life Assistance Program Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Manage client accounts to maximize satisfaction and retention, respond to client issues, upsell services, and collaborate with sales and leadership teams. | At least 3 years of client service experience, proficiency with CRM systems like Salesforce, strong communication and analytical skills, and ability to work independently in a dynamic environment. | About Rewards Network For 40 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs. Our Culture At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential. Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will also manage a book of business and deepen relationships with clients and help retain them on our platform. The Client Success Manager position plays a pivotal role in retaining and maximizing the value of the restaurants on the network. They will be assigned the portfolio of regional accounts, with a primary focus of retaining the accounts on the network (minimizing churn), reinforcing the value of our services (improving NPS scores), and upselling additional services (cash conversions). This is a hybrid position and requires in office presence two days a week in Chicago. What you'll bring to the table: (Responsibilities) • Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty. • Proactively identify and address customer issues, leading to minimized churn. (Examples: missing tickets, accounts receivables, managing exclusions.) • Respond to customer requests for support, guiding clients through product features and strategies to maximize the benefits they receive from our services. • Communicate with clients to ensure they are realizing the full value of our services, thereby improving Net Promotor Scores (NPS) • Identify opportunities within the assigned portfolio to introduce and upsell products (i.e. Cash) • Work closely with the regional manager and sales teams to execute strategies that enhance the customer satisfaction and business growth. • Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities. • Share customer feedback and insights with the internal teams to shape future offerings. Do you have the right mix of ingredients: (Requirements) • At least 3 years of related experience working with internal and external clients to support a sales organization. Customer/client service experience is required. • Must have previous experience responding to a high volume of calls and emails related to client service. • Must have a passion for client service. • Experience using a CRM system such as Salesforce • Proficiency with MS Excel, Word, PowerPoint, and Outlook. • Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities. • Strong written and verbal communication skills. • Strong analytical and problem-solving skills and abilities. • Attention to detail and excellent organization skills along with self-motivation. • Ability to work independently and respond with flexibility. • Willingness to learn new skills and software applications. What you'll love about us: Comprehensive benefits package, which includes: • This is a full-time, nonexempt position; the base compensation for this opening is expected to be $29.81-$33.65 per hour ($62,000-$70,000 annualized), based on candidate experience, skills, and other factors; this position will be eligible for a monthly incentive plan with an estimated annualized target of $10,500. • Competitive Paid Time Off and company holidays • Generous dining reimbursement when you dine with our restaurant clients • 401(k) plan with a company match • Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants) • Partnership with Rx n Go, offering certain prescriptions for free • Two dental plan options and a vision plan • Flexible Spending Accounts and a pre-tax commuter benefit program • Accident, Critical Illness, and Hospital Indemnity Insurance Plans • Short Term and Long Term disability • Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance • Employee Life Assistance Program • Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations • Catered lunches provided on Tuesday's in our Chicago office Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity. Expected Pay Range $62,000—$70,000 USD