RevolutionParts

Manage product operations and technical support functions to improve workflows and customer satisfaction. | 8+ years in operations and technical support within SaaS environments, with technical proficiency and cross-functional collaboration skills. | RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries. Join us as a Customer Success Manager at RevolutionParts, where you'll embark on an exciting journey to guide our customers to success! Teaming up closely with our Account Executive squad, you'll lead the charge in seamlessly implementing our cutting-edge e-commerce platform, driving widespread adoption across their organization, and ensuring they continually reap the benefits of our top-notch products and services. This role will be leading both our top OE Retail customers, along with being responsible for supporting our Aftermarket customer base. You will be driving and configuring a new customer journey for a new segment! Using your savvy consultative skills, you'll forge strong, long-lasting relationships with our customers, positioning yourself as their trusted partner throughout their entire journey with us—from the initial onboarding to ongoing adoption, advocacy, and renewal. Armed with an insider's perspective on what makes our customers tick, you'll be their voice within our organization, offering valuable insights to our Product team and beyond. As one of our esteemed Revolutionaries, you'll embody our customer-centric ethos, serving as a beacon of empathy and expertise for our most valued clients. Ready to revolutionize the customer experience and become a strategic consultant for our top-tier customers? Join us on this exhilarating adventure! AI Fluency & Modern Tooling At RevolutionParts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work. This includes: Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving Exercising strong judgment around data privacy, accuracy, and ethical use Continuously learning and adapting as AI capabilities evolve Proven examples of using AI to improve outcomes in prior roles is expected. *PLEASE NOTE: If you do not have at least 2 years of experience in SaaS eCommerce - preferably in a customer success or similar position - we cannot consider you for the role. Responsibilities: Become a trusted business advisor and primary point of contact for some of our top customers, including OE Retail and Aftermarket accounts Help define and create a new customer journey for our eCommerce solutions Analyze and interpret key data points that help identify sales growth opportunities Communicate clearly the progress of monthly/quarterly initiatives and goal progression to internal and external stakeholders Identify key services and products that our customers can benefit from to help improve their ROI Develop a trusted advisor relationship with assigned accounts, customer stakeholders, and executive sponsors Enact timely and successful recommendations to meet your customers' needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Utilize tools to forecast and track assigned account metrics and health Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Monitor and analyze customer’s usage of our product Responsible for working with the Sales and Onboarding teams to integrate new clients and developing existing client relationships Liaise between the customer and all internal teams Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Requirements: 5+ years of previous account management in a SaaS e-commerce technology company Previous experience advising customers on digital marketing fundamentals, including SEO, SEM/PPC, email marketing, and paid social strategies Strong skills in using Excel to perform data analysis Knows key eCommerce industry updates before most people Expert level working with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce Strong verbal and written communication skills Bachelor's degree, heavily preferred *The salary range listed reflects the base pay only. In addition, this role includes a variable bonus structure based on performance metrics. Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us. RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page. RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status. Please Note: You will only receive correspondence through the Gem ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.

Oversee and scale agency operations, lead multidisciplinary teams, and develop systems for consistent service delivery. | Requires 10-15+ years in digital agency or services organization, leading large client service teams, with a focus on operational excellence and system building. | RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries. The Role: We are looking for a senior agency operator to run and scale our in-house marketing agency. This role owns the day to day operations of the agency, leads the team, and builds the systems needed to deliver consistent, enterprise-grade service across a growing client base. This is an operations and people leadership role, not a marketing strategy or channel execution role. Our agency supports hundreds of eCommerce clients across the automotive industry, including franchised dealerships and enterprise manufacturer programs. While we consistently outperform larger agencies on results, this role exists to bring greater structure, consistency, and polish to how we operate as we scale. The Senior Director, Agency Operations, reports to the VP of eCommerce and takes full ownership of agency execution so client strategy leaders can stay focused on growth. Responsibilities: Run the day-to-day operations of the in-house marketing agency Lead, coach, and manage a multi-disciplinary team across paid media, SEO, email, content, and analytics Create clear, repeatable ways the work gets done so the agency can support more clients without burning out the team Ensure work is delivered on time, at a high quality level, and in a way clients can rely on Improve consistency, accountability, and predictability across agency delivery Build and maintain the operating systems that support intake, prioritization, capacity planning, and quality control Elevate the agency’s professionalism and execution standards to meet enterprise client expectations Requirements: 10 to 15 plus years of experience in a digital agency or services organization Experience leading and scaling client service or delivery teams of roughly 15 to 50 people Proven background operating high-volume client service teams with repeatable delivery models Strong people leadership skills, including hiring, coaching, and performance management Comfort working with enterprise or national clients who expect a high level of professionalism A practical, execution-focused mindset with the ability to build systems from scratch This Role Is Not For You If You are primarily a channel specialist or hands-on marketer You are looking for a marketing strategy or growth ownership role You have not led teams or owned delivery at scale You prefer highly bespoke client work over building repeatable systems Are you not sure you meet 100% of the qualifications? You should still give it a try! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas members of underrepresented groups typically only apply when they meet every single requirement. At RevolutionParts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thought, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us. Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us. RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page. RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status. Please Note: You will only receive correspondence through the Gem ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.

Support customers via phone and email, troubleshoot eCommerce issues, educate customers, and improve support processes. | Experience in customer support, technical environment, CRM tools, and eCommerce understanding. | RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the e-commerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries. We have a position open for a talented customer-centric individual to join our growing Customer Success team as a Product Support Specialist I. Equipped with the knowledge of what it takes for customers to succeed with RevolutionParts, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the other Revolutionaries; you'll exemplify an empathetic, customer-centric perspective and be looked upon as a consultant for our most strategic customers. This specialist role has a flexible component to help our customers' overall customer experience with tons of growth opportunities available both vertically (Tier 2, Lead) and diagonally (Implementation Manager). Working Hours: This role operates across several shifts, so flexibility between 7:00 AM–8:00 PM EST is required. You’ll work a standard 8-hour shift, 40 hours per week. Responsibilities: • Support our customers on the phone and over email to resolve their issues accurately and as quickly as possible. • Troubleshoot common eCommerce issues with shopping carts, marketplaces, shipping settings, payment settings, and checkout issues. • Educate customers on key aspects of their service during interactions and by creating content for our knowledge base. • Coordinate with the team to keep data on customer interactions and continuously improve our processes. Requirements: • A passion for providing awesome customer service; you treat every customer interaction as an opportunity to "wow" our customers • Experience supporting customers via phone and/or email • Prior experience working in a technical customer support environment, and can lend your insight into processes, communication, and escalation procedures • A desire to grow; this role can grow into an Implementation Manager, Customer Success Manager, or Tier II Technical Support • Experience with CRMs, scheduling tools, Microsoft Office Suite, and ticket management systems; Zendesk experience is a plus! • An understanding of or previous experience in eCommerce; technical experience (CSS/HTML/JavaScript) with websites a plus! • Experience with Google Analytics, SEO, or Marketplaces (eBay/Amazon) is a bonus! Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us. RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page. RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status. Please Note: You will only receive correspondence through the Gem ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.

Manage and optimize paid search and shopping campaigns for automotive clients, report on performance, and communicate with clients. | 2-3 years digital marketing experience with strong Google Ads knowledge, excellent communication, and ability to manage multiple client accounts. | Note: The job is a remote job and is open to candidates in USA. RevolutionParts is a leader in the automotive eCommerce realm, seeking passionate individuals to join their team. The Digital Marketing Specialist will develop, manage, and optimize eCommerce marketing campaigns for clients, gaining hands-on experience in a fast-growing start-up environment. Responsibilities • Manage the strategy, creation, and planning of Google/Bing paid search and shopping campaigns for our auto dealership customers • Monitor and adjust the pace of campaigns to utilize clients’ ad budgets more efficiently • Create and interpret reports on key performance metrics for external clients and internal stakeholders • Provide recommendations as needed to drive ROI for our customers • Occasionally interact with auto dealership clients directly, manage customer expectations, and monitor and report on progress of clients' ongoing campaigns • Manage multiple clients’ accounts at once Skills • 2-3 years of Digital Marketing experience • Experience managing several accounts at once • Excellent communicator – you will be responsible for explaining complex topics in simplified terms for clients • Strong copywriting and grammar skills • Ability to work in a fast-paced environment • A born leader who can spearhead projects • Self-starter who is motivated and eager to take on a challenge • Agency experience preferred • Shopping campaign experience with Google or Bing preferred Education Requirements • Master level understanding of Google Ads Benefits • Competitive compensation • Career development • Benefits • 401K match • Parental leave • Many more valuable perks Company Overview • RevolutionParts, based in Phoenix, Arizona, accelerates parts and accessories sales across major automotive brands in North America. It was founded in 2014, and is headquartered in Tempe, Arizona, USA, with a workforce of 51-200 employees. Its website is http://www.revolutionparts.com.