RethinkFirst

Provide customer support related to ABA billing, manage inquiries via multiple communication channels, and ensure confidentiality and compliance. | Requires an associate degree or higher, strong customer service skills, and knowledge of ABA insurance policies; Salesforce experience preferred. | Rethink Behavioral Health is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical, staff training and practice management tools for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. Therefore, we are looking for the right person to join our billing service team. The RCM Support Specialist - Helpdesk is responsible for providing quality customer service while efficiently handling inquiries, customer complaints, and/or billing questions by phone, email, or chat to resolve client inquiries related to ABA services. Main Responsibilities: Work with customers through multiple communication methods to address inquiries related to Rethink’s new Integrated Billing system, clearinghouse enrollment or general ABA billing questions. Close tickets once you have responded to the client inquire and fully address their questions. Respond to clients within a 24-hour timeframe. Maintain strict HIPAA-compliant confidentiality with all client-related data. Log tickets into sales force for issues that need to be escalated to the RCM, Product or Technology teams. Learn how the Integrated Billing system works and how it interfaces with multiple clearinghouses, payers and providers. This will be an ongoing process as system capabilities and client scope is expanded. Support both East and West coast clients as needed. Perform other responsibilities as directed including learning and assisting users with our BH and Employer Products Required Skills and Knowledge: Associate degree or higher level of education Must have a strong customer service background and knowledge of ABA insurance policies and practices is required. Must be flexible to adapt to changes in procedures and job assignments Experience with Salesforce is strongly preferred. Excellent oral and written communication skills: Ability to communicate effectively and professionally with providers, payers, peers within Rethink and clearinghouses. Strong active listening/comprehension skills to gather client feedback and assess the situation in order to address the issue on the first pass. Prior experience managing the A/R process for clients is strongly preferred. Experience with Tebra, Azalea, Central Reach Availity and Stedi are all preferred. Experience with SharePoint is desired Benefits Health, Dental, & Vision insurance 401(k) + company match Paid time off Parental leave Professional development assistance Location: Remote opportunities are only available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IA, IL, IN, KY, LA, MD, MA, MI, MN, MO, MT, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI, WY Our commitment to an inclusive workplace RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities. JazzHR Privacy Policy JazzHR Terms of Use California Privacy Notice #remote

Manage full sales cycle to grow client base of small school districts across a multi-state territory by prospecting, engaging, and closing new business remotely. | Bachelor's degree, 4+ years teaching or 5+ years education market experience (preferably Special Ed/SEL), existing K-12 senior leader network preferred, self-motivated hunter mentality, strong communication skills, and ability to work remotely in specified states. | Are you an educator at heart yearning to make a greater impact? Do you love building relationships and helping others succeed? Are you an advocate for technology solutions that help all learners thrive? The Role We’re looking for a account executive with a proven track record of district partnerships to help grow our client base of small school districts across the western US. This is a remote position requiring prior experience working with the highest levels of school leadership. You will prospect new business for Rethink solutions in K-12 districts, managing the entire sales cycle in a multi-state territory. About Us At Rethink Ed, we believe learning should bring out the best in everyone. As the 2020 CODiE Award Winner for Best Social Learning Program for Students, 2021 Winner for Best Student Learning Capacity-Building Solution, and 2022 Cool Tool EdTech Finalist for Vizzle, we bring cutting-edge strategies to administrators, educators, students, parents, and caregivers to support effective, high-quality education of the whole child. Our evidence-based, technology-driven solutions are developed and delivered by leading experts in Social and Emotional Learning, Behavior Management and Special Education. About You Highly organized self-starter with a natural hunter mentality, thrives in taking initiative & creative problem solving. You’re autonomous, accountable, metrics-driven. Love to prospect new opportunities with persistence and diligence. You have a resilient nature that allows you to try new things, learn and grow. Team player able to contribute ideas, adopt your own sales strategy, owning the sales process from start to finish. You’re able to educate & engage the customer in new & creative ways. Have 4+ years teaching experience or have worked in the education market at least 5 years, preferably in Special Education, SEL and Mental Health. Thrive on humility, drive, and commitment to close. You get things done and do them well. What does Success Look Like? You meet or exceed sales quota. Your efforts expand Rethink’s footprint in your region and your clients refer us regularly. Your newly acquired customers and team members love working with you and find you invaluable. We work smarter as a team engaging in effective, repeatable sales practices using metrics and methods that help us improve year over year. You love what you do and are rewarded with a generous comp plan, flex benefits and achievable targets. Why Rethink? Quality programs. Exceptional people. Work that matters. As a division of Rethink First, an award-winning technology developer of cloud-based tools, training, and world-class professional supports, Rethink Ed is pioneering EdTech in the areas of SEL, Mental Health & Special Education. We’re guided by a team of experts who believe learning should never stop and truly dedicated to reaching every educator and child with our best-practice platforms which is why our customers love us. Come join a team of experienced professionals driven to push learning to new heights! Requirements and Qualifications Bachelor’s degree or higher, preferably in the education field Existing K-12 network of senior-level district leaders in designated territory highly preferred Ability to be effective in a home office prospecting environment, meeting weekly & monthly metrics. Diligence to develop and maintain a healthy, accurate pipeline in Salesforce.com. Ability to deliver and execute an effective territory plan. Ability to meet assigned sales quota. Hunter mentality. This is a new business role focused on large and midsized accounts. Self-motivated, quick learner and tech-savvy. Exceptional communication & presentation skills. Location: Remote opportunities are only available to candidates who reside in the following states: AZ, CA, CO, NV, OR, TX, WA Our commitment to an inclusive workplace RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities. JazzHR Privacy Policy JazzHR Terms of Use California Privacy Notice #remote

The Growth Marketing Manager will develop and execute demand generation strategies to drive customer acquisition and optimize marketing campaigns. This role involves collaboration with cross-functional teams and overseeing marketing content creation. | Candidates should have a bachelor's degree and at least 4 years of experience in growth marketing within a high-growth SaaS environment. Strong analytical and project management skills are essential, along with proficiency in marketing automation tools. | About Rethink First Rethink First is a leading behavioral health technology company working to make mental wellness, education, and support accessible and scalable. Through our suite of cloud-based platforms—including RethinkEd, RethinkCare, and RethinkBH—we serve educators, employers, and providers with tools that deliver measurable, inclusive outcomes. We're on a mission to make behavioral health more effective, equitable, and human—and we’re looking for a creative visionary to help lead that charge. Position Overview: We are seeking an experienced Growth Marketing Manager to join our dynamic behavioral health team. The Growth Marketing Manager will play a critical role in driving demand generation, optimizing marketing campaigns, and supporting the overall growth strategy for our provider-focused initiatives. This role requires a strategic thinker with a proven track record in high-growth environments, particularly within the healthtech, SaaS industry. Key Responsibilities: Demand Generation: Develop and execute comprehensive demand generation strategies to drive new customer acquisition and upsell opportunities. Utilize various channels including digital marketing, email campaigns, social media, and events. Campaign Management: Lead the planning, execution, and optimization of marketing campaigns. Collaborate with creative, copy, events, and marketing operations teams to ensure high-quality and timely delivery of campaigns. Market Analysis: Conduct market research to identify trends, customer needs, and competitive landscape. Use insights to inform marketing strategies and improve campaign effectiveness. Performance Tracking: Monitor and analyze the performance of marketing campaigns using key metrics. Provide actionable insights and recommendations to optimize marketing efforts and achieve growth targets. Collaboration: Work closely with cross-functional teams including sales, product, and customer success to align marketing strategies with business goals. Serve as the primary marketing liaison to internal stakeholders. Content Development: Oversee the creation of compelling marketing content that resonates with target audiences. Ensure consistency in messaging and branding across all marketing materials. Budget Management: Manage the marketing budget effectively, ensuring optimal allocation of resources to achieve the highest return on investment. Event Presence and Logistics: Facilitate the company's presence at industry events, conferences, and trade shows. Coordinate logistics, including booth setup, promotional materials, and staffing, to ensure a successful and impactful event presence. Qualifications: Bachelor's degree in Marketing, Business Administration, or a related field. 4+ years of experience in growth marketing, demand generation, or a similar role within a high-growth SaaS environment. Proven success in developing and executing marketing strategies that drive measurable growth. Strong analytical skills with the ability to interpret data and make data-driven decisions. Excellent project management skills with the ability to manage multiple campaigns simultaneously. Exceptional communication and collaboration skills, with the ability to work effectively with cross-functional teams. Proficiency in marketing automation tools and CRM systems. Preferred Qualifications: Experience in the ABA therapy or Behavioral Health industry. Familiarity with account-based marketing (ABM) strategies. Knowledge of the latest marketing trends and best practices. Benefits: Generous health, dental & vision benefits package Paid time off 11 Paid Holidays 401k + matching Parental leave Professional development assistance Why Join Us At Rethink First, your work will make a real difference. You’ll help shape the voice of a company improving lives in schools, workplaces, and healthcare systems. Join a mission-first culture, work alongside passionate changemakers, and help us tell stories that matter. Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IL, IN, KY, LA, MD, MA, MI, MN, MO, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI Our commitment to an inclusive workplace RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities. JazzHR Privacy Policy JazzHR Terms of Use California Privacy Notice #remote