Resultant

Provide exceptional support to clients, ensuring their experience exceeds expectations. Collaborate with team members to address client needs and maintain accurate documentation. | Candidates should have excellent communication skills and 1-3 years of experience in a similar role. Experience with Managed Service Providers and various technical systems is preferred. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team for overnight shifts. The following shift is required. Please note that all hours are listed in Eastern Time. While you may reside in any U.S. time zone, you must be able to work this exact schedule: Sunday – Thursday, 11:00 pm – 8:00 am ET (Five 9-hour overnight shifts each week: Sunday, Monday, Tuesday, Wednesday, and Thursday) If you love to solve problems and add value, please consider what your typical days might look like… You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. You will prepare desktops, laptops and miscellaneous hardware for customers. You will keep customer documentation up-to-date and accurate. You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead. You will perform customer maintenance activities on behalf of the customer team. You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately. You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients. You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner. Qualifications Some of the qualifications and skills we are expecting include the following: You should possess excellent communication and customer service skills, both written and oral You should be able to explain technical challenges and solutions to just about anyone, regardless of their background You should be willing to participate in an on-call rotation and provide after-hours support as necessary We require at least 1-3 years of experience as a Desktop Support Specialist or similar role Prior experience working for a Managed Service Provider (MSP) is preferred Servers: Active Directory, File Permissions, Domain, Backups, Antivirus Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email) Applications and Products: Office 365, SharePoint, QuickBooks Must be legally authorized to work in the United States for any employer without sponsorship Additional Information What you should know about Resultant: Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What our team members say about us… “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

The Service Delivery Manager will provide exceptional support to clients and work with technical teams to enhance service delivery metrics. This role involves governance of the service portfolio and ensuring adherence to operational policies. | Candidates should have 5 to 8 years of experience in service delivery or project management, with a strong background in COBIT governance. Excellent communication skills and the ability to manage third-party vendors are essential. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description To help continue our rapid growth and solve our client’s toughest problems, we need a Technology Service Delivery Manager to join our Managed Services Team. This is a fully remote position and may be performed from anywhere within the United States. The role requires availability during Central Time business hours to ensure alignment with client needs. If you love to solve problems and add value, please consider what your typical days might look like… Primary Responsibilities: Provide amazing support to a dedicated group of clients, greatly exceeding their experience of what anyone else has ever done for them. Work with technical teams to provide service level analysis and facilitate continual improvements in the environment, such as improvements to same-day resolution, SLA performance, and customer satisfaction metrics. Provide governance to maintain a client’s service portfolio, including service catalog, service pipeline, and retired services. This role is focused on COBIT reporting and executive level conversations around this reporting. Work with technical teams to facilitate knowledge management. Work closely with Director of Service Delivery, Client Success Manager, and Executive Sponsor to make sure all COBIT and ITSM related deliverables are met. Understand and provide recommendations, identifying improvements to existing IT capabilities, and defining new strategic IT capabilities. Performing successful root cause analysis for complex problem resolution. Accountable for identifying needs and monitoring the progress of deliverables from internal and external service provider teams. Responsible for understanding, communicating, and ensuring operational policies and standards are adhered to. It is critical that this role establish and maintain strong business and technical relationships with the project and managed services teams and be a point of contact for the successful deployment of technology solutions for the client’s IT organization. Qualifications 5 to 8 years of previous service analyst, delivery, or project management experience. Demonstrated experience with COBIT governance is required. Previous management or leadership experience in IT or a related role. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Working knowledge of ITIL practices, project management, and other processes related to service delivery. Experience in managing third-party vendors. Strong analytical skills and a demonstrated ability to troubleshoot problems. Excellent communication and customer service skills, both written and oral. Ability to explain just about anything technical to anyone, regardless of their background. Ability to prioritize tasks effectively and have strong organizational skills. Consulting experience in IT Managed Services is preferred. Willingness to travel up to 10% as needed. Bachelor’s degree in computer science, engineering, or equivalent work experience. Must be legally authorized to work in the United States for any employer without sponsorship. Additional Information What you should know about Resultant: Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What our team members say about us… “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

The Google Workspace Customer Engineer will serve as the primary technical voice throughout the customer lifecycle, focusing on pre-sales, account management, and customer training. This role involves understanding customer needs, architecting solutions, and ensuring long-term satisfaction and growth. | Candidates must have over 5 years of experience as a Google Workspace Administrator or Customer Engineer, with a strong emphasis on pre-sales engineering. Exceptional communication skills and a proven track record in client-facing roles are essential. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description At Resultant, we are a premier Google Cloud Partner dedicated to helping organizations transform the way they work. We empower our clients to unlock the full potential of Google Workspace through expert implementation, strategic guidance, and dedicated support. Our team is passionate about cloud technology and committed to delivering exceptional customer outcomes. We are looking for a dynamic and talented individual to join us on this mission. The Opportunity Are you a Google Workspace technical guru with a passion for solving business challenges and a talent for sales? We are seeking a highly motivated and experienced Google Workspace Customer Engineer to join our growing team. This is a critical, client-facing role that requires a unique blend of deep technical expertise, strategic thinking, and commercial acumen. You will be the primary technical voice throughout the customer lifecycle, from initial sales discussions and solution design to long-term account growth and user enablement. This role is approximately 50% focused on pre-sales for new business, 25% on strategic account management and growth, and 25% on customer training and enablement. Key Responsibilities 1. Pre-Sales Engineering & New Business Development (approximately 50%) Partner with Account Executives as the lead technical resource in a pre-sales capacity for prospective clients. Lead technical discovery calls to understand customer pain points, requirements, and business objectives. Architect and present custom, value-driven solutions leveraging the Google Workspace portfolio (including security, voice, and third-party integrations). Deliver compelling and tailored product demonstrations that resonate with both technical and executive audiences. Scope complex professional services engagements, including migrations, implementations, and change management programs, and create detailed Statements of Work (SOWs). Confidently address technical objections, security concerns, and competitive differentiation to close enterprise-level resale and services deals. Respond to technical sections of RFIs/RFPs. 2. Existing Client Retention & Growth (approximately 25%) Serve as the primary technical trusted advisor for a portfolio of key enterprise accounts. In partnership with the Account Manager, build and maintain strong, long-term relationships with IT leadership and key stakeholders. In partnership with the Account Manager, conduct regular technical advisory and strategic business reviews to ensure customers are maximizing their investment. Proactively identify and develop upsell and cross-sell opportunities for license upgrades (e.g., Enterprise Plus), add-on products (e.g., Google Voice, AppSheet, ChromeOS), and new service engagements. Keep clients informed of the Google Workspace product roadmap and new feature releases relevant to their business. 3. Customer Training & Enablement (approximately 25%) Design and deliver engaging and effective training sessions for both technical administrators and end-users. Develop scalable enablement resources, including best practice guides, webinars, and technical documentation to drive product adoption. Act as a change management champion, helping customers navigate the transition to Google Workspace and foster a collaborative culture. Provide post-deployment support and guidance to ensure long-term customer satisfaction and retention. Qualifications Required: 5+ years of hands-on experience as a Google Workspace Administrator or Customer Engineer. Deep, demonstrable expertise in the administration, architecture, and security of the entire Google Workspace suite (Gmail, Drive, Meet, Chat, Calendaring, Admin Console, Vault, Endpoint Management, Security Center). 4+ years of experience in a client-facing, pre-sales engineering, or technical consulting role. Strong emphasis on sales engineering and experience with Enterprise level clients. Proven track record of participating in the sales cycle and successfully closing enterprise-level Google Workspace software resale and professional services deals. Exceptional presentation and communication skills, with the ability to articulate complex technical concepts as tangible business value to diverse audiences, including executive leadership and C-suite. Strong business acumen and a natural ability to build rapport and establish trust with clients from a technical and strategic perspective. Experience delivering technical training to an audience ranging from end user, to admins, to executives, and anyone in between. Self-motivated, proactive, and able to manage multiple projects and priorities simultaneously. Ability to travel to client meetings, conferences, and company gatherings approximately 10% of your time. Must be legally authorized to work in the United States for any employer without sponsorship. Preferred: Google Cloud Workspace Administrator Certification. Experience with cloud-to-cloud migration tools (e.g., CloudM, BitTitan, Google Workspace Migrate). Proficiency with scripting for Google Workspace automation (e.g., GAM, Google Apps Script). Strong understanding of related technologies, including Identity and Access Management (Okta, Azure AD), DNS, and enterprise networking concepts. Experience with MDM/EMM platforms (e.g., Microsoft Intune, Jamf). Additional Information What you should know about Resultant: Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What our team members say about us… “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

The Sales Specialist will develop and execute a strategic sales plan to achieve sales targets for Google Workspace in the Public Sector. This role involves managing the full sales cycle and building relationships with key decision-makers in government and educational institutions. | Candidates must have a bachelor's degree or equivalent experience and at least 5 years of B2B technology sales experience. Experience selling Google Workspace or similar solutions to the Public Sector is essential. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description Resultant is a premier partner of Google Cloud, dedicated to helping public sector organizations transform their operations through innovative cloud technologies. We specialize in providing comprehensive solutions and services for Google Workspace, enabling government agencies and educational institutions to enhance collaboration, security, and productivity. Our mission is to empower our clients to better serve their communities through the power of the cloud. The Opportunity We are seeking a highly motivated and experienced Sales Specialist to drive the growth of our Google Workspace resale and services business within the Public Sector market (SLED, Federal, and EDU). The ideal candidate is a strategic hunter with a proven track record of generating a robust sales pipeline and consistently closing new business. You will be responsible for the entire sales cycle, from identifying and qualifying leads to negotiating contracts and closing deals. A key component of this role is building and maintaining strong relationships with prospective clients and key counterparts within the Google partner ecosystem. Key Responsibilities Develop and execute a strategic sales plan to achieve and exceed sales targets for Google Workspace licensing and associated professional services in the Public Sector. Proactively identify, qualify, and develop a strong pipeline of new business opportunities through prospecting, networking, and marketing-led initiatives. Manage the full sales cycle from initial contact to deal closure, including discovery calls, product demonstrations, proposal development, and contract negotiation. Build and nurture lasting relationships with key decision-makers and influencers within target government and educational institutions. Establish and maintain strong, collaborative relationships with Google's Public Sector sales representatives and partner managers to drive co-selling opportunities. Articulate the value proposition of Google Workspace and our associated services (e.g., migration, change management, managed services) to solve client challenges. Respond to Requests for Proposals (RFPs), Requests for Information (RFIs), and formal procurement processes common in the public sector. Maintain accurate and up-to-date records of all sales activities, pipeline status, and customer interactions in our CRM system. Stay current on Google Workspace product updates, competitive solutions, and industry trends affecting the Public Sector market. Represent Resultant at industry events, webinars, and conferences to promote our brand and generate leads. Qualifications Required: Bachelor’s degree or equivalent practical experience. 5+ years of B2B technology sales experience with a consistent track record of exceeding sales quotas. Demonstrable experience selling Google Workspace or similar SaaS/collaboration solutions (e.g., Microsoft 365). Proven experience successfully selling technology solutions into the Public Sector (State, Local Government, K-12, or Higher Education). Expertise in pipeline generation, managing complex sales cycles, and closing new logos. Exceptional interpersonal, communication, and presentation skills, with the ability to engage effectively with all levels of an organization, from technical staff to C-level executives. Must have a strong ability to build and leverage relationships with external clients as well as internal and partner-facing teams. Ability to travel to client meetings, conferences, and company gatherings approximately 25-35% of your time. Must be legally authorized to work in the United States for any employer without sponsorship. Preferred: Experience working for a Google Cloud Premier Partner or in a similar channel/reseller environment. Pre-existing relationships with Google's Public Sector sales and partner management teams. Deep understanding of public sector procurement cycles, contract vehicles, and compliance requirements (e.g., FedRAMP, CJIS). Experience selling professional services, managed services, or change management solutions in conjunction with Google Workspace licensing. Google Workspace Sales Credential or other relevant Google Cloud certifications. Proficiency with CRM software, specifically HubSpot. Additional Information What you should know about Resultant: Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What our team members say about us… “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

The Google Workspace Customer Engineer will serve as the primary technical voice throughout the customer lifecycle, focusing on pre-sales, account management, and customer training. This role involves partnering with account executives, architecting solutions, and ensuring customer satisfaction and retention. | Candidates must have over 5 years of experience as a Google Workspace Administrator or Customer Engineer, with a strong emphasis on pre-sales engineering and client-facing roles. Exceptional communication skills and a proven track record in sales cycles are essential. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description At Resultant, we are a premier Google Cloud Partner dedicated to helping organizations transform the way they work. We empower our clients to unlock the full potential of Google Workspace through expert implementation, strategic guidance, and dedicated support. Our team is passionate about cloud technology and committed to delivering exceptional customer outcomes. We are looking for a dynamic and talented individual to join us on this mission. The Opportunity Are you a Google Workspace technical guru with a passion for solving business challenges and a talent for sales? We are seeking a highly motivated and experienced Google Workspace Customer Engineer to join our growing team. This is a critical, client-facing role that requires a unique blend of deep technical expertise, strategic thinking, and commercial acumen. You will be the primary technical voice throughout the customer lifecycle, from initial sales discussions and solution design to long-term account growth and user enablement. This role is approximately 50% focused on pre-sales for new business, 25% on strategic account management and growth, and 25% on customer training and enablement. Key Responsibilities 1. Pre-Sales Engineering & New Business Development (approximately 50%) Partner with Account Executives as the lead technical resource in a pre-sales capacity for prospective clients. Lead technical discovery calls to understand customer pain points, requirements, and business objectives. Architect and present custom, value-driven solutions leveraging the Google Workspace portfolio (including security, voice, and third-party integrations). Deliver compelling and tailored product demonstrations that resonate with both technical and executive audiences. Scope complex professional services engagements, including migrations, implementations, and change management programs, and create detailed Statements of Work (SOWs). Confidently address technical objections, security concerns, and competitive differentiation to close enterprise-level resale and services deals. Respond to technical sections of RFIs/RFPs. 2. Existing Client Retention & Growth (approximately 25%) Serve as the primary technical trusted advisor for a portfolio of key enterprise accounts. In partnership with the Account Manager, build and maintain strong, long-term relationships with IT leadership and key stakeholders. In partnership with the Account Manager, conduct regular technical advisory and strategic business reviews to ensure customers are maximizing their investment. Proactively identify and develop upsell and cross-sell opportunities for license upgrades (e.g., Enterprise Plus), add-on products (e.g., Google Voice, AppSheet, ChromeOS), and new service engagements. Keep clients informed of the Google Workspace product roadmap and new feature releases relevant to their business. 3. Customer Training & Enablement (approximately 25%) Design and deliver engaging and effective training sessions for both technical administrators and end-users. Develop scalable enablement resources, including best practice guides, webinars, and technical documentation to drive product adoption. Act as a change management champion, helping customers navigate the transition to Google Workspace and foster a collaborative culture. Provide post-deployment support and guidance to ensure long-term customer satisfaction and retention. Qualifications Required: 5+ years of hands-on experience as a Google Workspace Administrator or Customer Engineer. Deep, demonstrable expertise in the administration, architecture, and security of the entire Google Workspace suite (Gmail, Drive, Meet, Chat, Calendaring, Admin Console, Vault, Endpoint Management, Security Center). 4+ years of experience in a client-facing, pre-sales engineering, or technical consulting role. Strong emphasis on sales engineering and experience with Enterprise level clients. Proven track record of participating in the sales cycle and successfully closing enterprise-level Google Workspace software resale and professional services deals. Exceptional presentation and communication skills, with the ability to articulate complex technical concepts as tangible business value to diverse audiences, including executive leadership and C-suite. Strong business acumen and a natural ability to build rapport and establish trust with clients from a technical and strategic perspective. Experience delivering technical training to an audience ranging from end user, to admins, to executives, and anyone in between. Self-motivated, proactive, and able to manage multiple projects and priorities simultaneously. Ability to travel to client meetings, conferences, and company gatherings approximately 15-25% of your time. Must be legally authorized to work in the United States for any employer without sponsorship. Preferred: Google Cloud Workspace Administrator Certification. Experience with cloud-to-cloud migration tools (e.g., CloudM, BitTitan, Google Workspace Migrate). Proficiency with scripting for Google Workspace automation (e.g., GAM, Google Apps Script). Strong understanding of related technologies, including Identity and Access Management (Okta, Azure AD), DNS, and enterprise networking concepts. Experience with MDM/EMM platforms (e.g., Microsoft Intune, Jamf). Additional Information What you should know about Resultant: Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What our team members say about us… “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

The Service Delivery Manager will provide exceptional support to clients and work with technical teams to enhance service delivery and client satisfaction. This role involves governance of service portfolios and ensuring adherence to operational policies. | Candidates should have 5 to 8 years of experience in service delivery or project management, with a strong understanding of IT service management practices. A bachelor's degree in a related field is required, along with excellent communication and analytical skills. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description To help continue our rapid growth and solve our client’s toughest problems, we need a Technology Service Delivery Manager to join our Managed Services Team. This is a fully remote position and may be performed from anywhere within the United States. The role requires availability during Central Time business hours to ensure alignment with client needs. If you love to solve problems and add value, please consider what your typical days might look like… Primary Responsibilities: Provide amazing support to a dedicated group of clients, greatly exceeding their experience of what anyone else has ever done for them. Work with technical teams to provide service level analysis and facilitate continual improvements in the environment, such as improvements to same-day resolution, SLA performance, and customer satisfaction metrics. Provide governance to maintain a client’s service portfolio, including service catalog, service pipeline, and retired services. This role is focused on COBIT reporting and executive level conversations around this reporting. Work with technical teams to facilitate knowledge management. Work closely with Director of Service Delivery, Client Success Manager, and Executive Sponsor to make sure all COBIT and ITSM related deliverables are met. Understand and provide recommendations, identifying improvements to existing IT capabilities, and defining new strategic IT capabilities. Performing successful root cause analysis for complex problem resolution. Accountable for identifying needs and monitoring the progress of deliverables from internal and external service provider teams. Responsible for understanding, communicating, and ensuring operational policies and standards are adhered to. It is critical that this role establish and maintain strong business and technical relationships with the project and managed services teams and be a point of contact for the successful deployment of technology solutions for the client’s IT organization. Qualifications 5 to 8 years of previous service analyst, delivery, or project management experience. Previous management or leadership experience in IT or a related role. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Working knowledge of COBIT and ITIL practices, project management, and other processes related to service delivery. Experience in managing third-party vendors. Strong analytical skills and a demonstrated ability to troubleshoot problems. Excellent communication and customer service skills, both written and oral. Ability to explain just about anything technical to anyone, regardless of their background. Ability to prioritize tasks effectively and have strong organizational skills. Consulting experience in IT Managed Services is preferred. Willingness to travel up to 10% as needed. Bachelor’s degree in computer science, engineering, or equivalent work experience. Must be legally authorized to work in the United States for any employer without sponsorship. Additional Information What you should know about Resultant: Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What our team members say about us… “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

Manage service delivery for clients by ensuring SLA performance, facilitating continual improvements, maintaining service portfolios, and leading communication between technical teams and executives. | 5-8 years of service delivery or project management experience with leadership skills, knowledge of COBIT and ITIL, vendor management experience, strong analytical and communication skills, and willingness to travel up to 10%. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description To help continue our rapid growth and solve our client’s toughest problems, we need a Technology Service Delivery Manager to join our Managed Services Team. This is a fully remote position and may be performed from anywhere within the United States. The role requires availability during Central Time business hours to ensure alignment with client needs. If you love to solve problems and add value, please consider what your typical days might look like… Primary Responsibilities: • Provide amazing support to a dedicated group of clients, greatly exceeding their experience of what anyone else has ever done for them. • Work with technical teams to provide service level analysis and facilitate continual improvements in the environment, such as improvements to same-day resolution, SLA performance, and customer satisfaction metrics. • Provide governance to maintain a client’s service portfolio, including service catalog, service pipeline, and retired services. This role is focused on COBIT reporting and executive level conversations around this reporting. • Work with technical teams to facilitate knowledge management. • Work closely with Director of Service Delivery, Client Success Manager, and Executive Sponsor to make sure all COBIT and ITSM related deliverables are met. • Understand and provide recommendations, identifying improvements to existing IT capabilities, and defining new strategic IT capabilities. • Performing successful root cause analysis for complex problem resolution. • Accountable for identifying needs and monitoring the progress of deliverables from internal and external service provider teams. • Responsible for understanding, communicating, and ensuring operational policies and standards are adhered to. • It is critical that this role establish and maintain strong business and technical relationships with the project and managed services teams and be a point of contact for the successful deployment of technology solutions for the client’s IT organization. Qualifications • 5 to 8 years of previous service analyst, delivery, or project management experience. • Previous management or leadership experience in IT or a related role. • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. • Working knowledge of COBIT and ITIL practices, project management, and other processes related to service delivery. • Experience in managing third-party vendors. • Strong analytical skills and a demonstrated ability to troubleshoot problems. • Excellent communication and customer service skills, both written and oral. • Ability to explain just about anything technical to anyone, regardless of their background. • Ability to prioritize tasks effectively and have strong organizational skills. • Consulting experience in IT Managed Services is preferred. • Willingness to travel up to 10% as needed. • Bachelor’s degree in computer science, engineering, or equivalent work experience. • Must be legally authorized to work in the United States for any employer without sponsorship. Additional Information What you should know about Resultant: • Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. • Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. • Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. • Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. • We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. • We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What Our Team Members Say About Us… • “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” • “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” • “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

Lead and scale the Application and Data Management practice, manage client relationships, oversee delivery operations, and drive business growth within managed services. | 10+ years in application or data management, 3+ years leadership growing managed services practice with P&L responsibility, strong client engagement, business acumen, and ability to lead distributed teams. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description Resultant is seeking a dynamic and experienced Director to lead our growing Application and Data Management (A&DM) practice within Managed Services. This leadership role reports directly to the Executive Vice President of Managed Services. The Director will partner closely with our Professional Services team to: • Scope and close Application and Data Management opportunities. • Transition applications and data solutions into an ongoing managed services support model. • Deliver exceptional outcomes that foster long-term client partnerships and open the door for future project work. This role is pivotal in scaling Resultant’s App & Data Managed Services business. It requires a blend of practice and people leadership, solution architecture, sales enablement, and client relationship management. Key Responsibilities: Practice Leadership & Strategy • Build and lead the A&DM Managed Services practice in alignment with Resultant’s mission, values, and growth goals. • Develop the organizational structure, operating model, and offerings to meet evolving client needs. • Attract, develop, and retain top A&DM talent with support from the Talent team. Client Engagement & Growth • Partner with Professional Services to shape and win new A&DM engagements and manage joint-clients. • Lead smooth handoffs from project work into ongoing managed services. • Serve as an executive sponsor for clients, ensuring service quality and acting as a trusted advisor on application and data management strategy. • Drive expansion opportunities by demonstrating the value of managed services and positioning Resultant for follow-on projects. Delivery & Operations • Oversee delivery of application and data management services across mid-market and public-sector clients, ensuring SLAs are met and exceeded. • Establish repeatable methodologies and best practices for application and data operations (reliability, security, accelerated value, access to talent). • Monitor KPIs such as ticket reduction, outage prevention, data reliability, and client satisfaction, adjusting operations as needed. Thought Leadership & Collaboration • Act as a subject-matter expert in A&DM, bringing a point of view on industry trends, innovations, and best practices. • Collaborate with leaders across Resultant (Professional Services, Sales, and other Managed Services practices) to deliver integrated client solutions. • Represent Resultant externally at industry events and with strategic partners. At Resultant, we are fearless problem solvers, driven by outcomes, and passionate experts. Our App and Data Managed Services practice ensures clients’ critical systems run seamlessly, enabling them to scale, innovate, and serve their customers and constituents more effectively. Joining our team means leading a practice that is shaping the future of managed services at Resultant — while helping clients achieve tangible, lasting impact. Qualifications • 10+ years of hands-on experience in application management, data management, or adjacent technology fields. • 3+ years of leadership experience, with proven ability to grow and scale a managed services or consulting practice from $2m to $6m ARR including P&L responsibility. • Strong background in areas such as: enterprise application support, database and platform operations, cloud-based data services, or enterprise SaaS application management. • Experience collaborating with professional services/consulting teams to transition project work into managed services. • Experience with public sector clients is a plus. • Demonstrated success in client relationship management and account growth. • Strong business acumen, financial skills, and comfort with building pricing models. • Prior managed services or consulting experience preferred. • Bachelor’s degree required; advanced degree (MBA, MS) preferred. • Ability to lead distributed teams and travel up to ~10% across the United States. • Must be legally authorized to work in the United States for any employer without sponsorship. Additional Information What you should know about Resultant: • Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. • Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. • Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. • Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. • We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. • We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What Our Team Members Say About Us… • “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” • “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” • “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

Lead client relationships and manage multi-vendor contact center integration projects for public sector clients, ensuring successful delivery and client satisfaction. | 5+ years of experience in client success or technical consulting with deep knowledge of Cisco UCCE, Google CCAI, public sector procurement, and project management. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description We are looking for a Client Success Manager (CSM) with deep experience in Cisco UCCE, Google CCAI, and managing technology projects for public sector clients. As a key member of the Contact Center Integration Business Unit, you will be responsible for leading client relationships and project delivery across state and local government agencies. The ideal candidate has a proven track record of managing complex, multi-vendor contact center integrations, and can confidently guide clients through the implementation of intelligent, AI-powered contact center solutions. Key Duties and Responsibilities The following list is critical to the role. Other actions, duties, and responsibilities may be required, as needed. • Serve as the primary point of contact for public sector clients, ensuring alignment across stakeholders, technical teams, and project goals. • Lead end-to-end project execution for Cisco UCCE migrations, enhancements, and integrations with Google CCAI, IVR/NLP systems, and back-end applications. • Manage government technology projects in compliance with procurement, privacy, and regulatory requirements. • Understand the client’s business intimately, their organizational structure, KPIs, strategies, technical capital, and human capital, financial considerations, etc. • Understand the client’s technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc. • Oversee project scope, timelines, budgets, and risk management activities to ensure successful delivery. • Facilitate client onboarding, business requirements gathering, UAT, and transition to operations. • Partner with engineers, solution architects, and delivery leads to drive solution quality and client satisfaction. • Conduct regular client reviews, provide executive updates, and maintain proactive communication to track client success metrics. • Identify expansion opportunities and support sales and proposal teams with scoping and estimating future phases or services. • Track client opportunities and maintain opportunities within our CRM. Qualifications • 5+ years of experience in client success, project management, or technical consulting, preferably in contact center integration • Strong understanding of Cisco UCCE (Unified Contact Center Enterprise) platform, including ICM scripting, CVP, and Finesse • Hands-on experience or oversight of Google CCAI solutions, including Dialogflow CX, Agent Assist, and conversational AI use cases • Experience working with government clients (state/local or federal) and familiarity with public sector procurement and delivery practices • Proven success managing multi-phase implementation projects, including timelines, budgets, and cross-functional teams • Exceptional client relationship and stakeholder management skills • Advanced proficiency in Microsoft Excel, PowerPoint, and project management software • Excellent communication and interpersonal skills, with a high level of professionalism and confidentiality • Strong strategic thinking and problem-solving abilities • Strong analytical skills and a demonstrated ability to troubleshoot problems • 5+ years of experience leading client engagements • Ability to explain just about anything technical to anyone, regardless of their background • Demonstrated ability working in a teaming/collaborative environment • Must be willing to travel as needed (approximately 1–2 times per month) to Columbus, OH • Must be legally authorized to work in the United States for any employer without sponsorship Additional Information What you should know about Resultant: • Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. • Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. • Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. • Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. • We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. • We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What Our Team Members Say About Us… • “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” • “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” • “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer