RE

Resultant

9 open positions available

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Senior Network Engineer (Remote based in Indianapolis, IN or Dallas, TX)

ResultantAnywhereFull-time
View Job
Compensation$90K - 130K a year

Design and implement network architectures and cloud solutions, provide tier 3 incident resolution and technical mentorship. | 8+ years experience with routing, switching, cloud networking, expertise in Fortinet, Palo Alto, or Cisco, located in Indianapolis or Dallas, strong client communication skills. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 350 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description To help continue our rapid growth and solve our clients’ toughest problems, we need a Senior Network Engineer to join our team. This position is primarily remote, with a preference for candidates based in Indianapolis, IN or Dallas, TX to support clients and periodic in-person collaboration as needed. If you love to solve problems and add value, consider what your typical days might look like… Perform strategic planning in conjunction with our clients, including identification and analysis of projects to fulfill strategic and operational needs. Deliver assigned project commitments to our clients, utilizing the entire client team if necessary and as agreed with the team leads. Participate in the daily planning, tracking, scheduling, and execution of project tasks. Design and implement network architectures to ensure reliable operation for business objectives and processes and meet client objectives. Conduct assessments of our clients’ current network states to identify network efficiency, security, or reliability improvements through metrics collection and trend analysis. Design and build out cloud networking solutions (Azure, AWS, Google). Install site network equipment such as firewalls, switches, routers, and wireless solutions. Evaluate emerging technologies and products and develop standard operating procedures for their implementation into the network. Work with members of the security team to ensure solutions implemented conform with industry standards such as NIST CSF, NIST 800/53, ISO 2700x, and SOC, HIPPA, or PCI DSS. Prepare documentation of network standards, configurations, procedures, and cabling layouts. Write, design, and deliver operational documentation, such as network and closets diagrams. Ensure that all network designs and deployments are fully documented and supportable by the Service Team. Mentor team members on technical issues. Qualifications Some of the skills we are expecting are. . . At least 8+ years of experience in routing, switching, firewalls, and wireless covering datacenter and cloud. Leadership experience and/or potential. This position may grow into a Lead or Management position. Technical Certifications such as CCNP, NSE4-6, PCNSE, AZ-700, etc. are highly desirable. Expertise with network systems, standards (LAN, WAN, MPLS, SD-WAN) and routing protocols such as EIGRP, BGP, and OSPF. In-depth knowledge of network security including NGFW, IPS, IPsec VPN, and SSLVPN. Cloud Networking Experience (AWS, Azure, Google). Experience planning, designing, and deploying network architectures using templates at scale using Fortinet, Palo Alto, or Cisco technologies. Proven ability in network capacity and performance planning and monitoring. Possess a thorough understanding of 802.11 wireless principles. Strong ability with end-user device connectivity. In depth knowledge of QoS and traffic shaping. Knowledge of 802.1X and SAML/SSO implementation strategies. Proven ability to analyze and solve tier 3 network incidents. Experience in executing medium to large-scale projects. Excellent communication and client service skills, both written and oral, including a proven ability to create detailed technical documentation. Strong analytical skills and a demonstrated ability to troubleshoot problems. Willing to travel locally and nationally as needed (approximately 25%). Must be located in or around Indianapolis, IN or Dallas, TX. Must be legally authorized to work in the United States for any employer without sponsorship. Additional Information What It's Like to Work Here At Resultant, we are driven by purpose—partnering with clients to take on their toughest challenges and creating outcomes that make a real difference. Success here means lasting impact, not just delivered projects. We work as collaborative experts, leaning into complexity with confidence and humility, asking smart questions, sharing ideas freely, and combining our diverse expertise to turn challenges into clear, transformative solutions. We make our outcomes visible by sharing results, stories, and lessons learned, because growth happens through shared experience. Accountability & Ownership Resultant offers a flexible, high-trust environment, paired with a shared commitment to accountability: Take ownership of your work from start to finish and deliver on your commitments to clients and coworkers Communicate proactively, especially when priorities shift Focus on outcomes, follow-through, and measurable impact Show up where it matters, in person or virtually, when it strengthens relationships or results Do the small things brilliantly: respond timely, stay organized, and follow through to build trust We trust each other to own our work and deliver exceptional results. Flexibility means autonomy paired with accountability: the freedom to work in ways that fit your life, balanced with the reliability our clients and coworkers count on. Is Resultant the right spot for you? You may thrive here if you bring curiosity and a consulting mindset to every challenge, take ownership of your growth, and give and receive feedback with intention. If you're energized by bold ideas, continuous learning, and investing in the people around you, this is your place. At Resultant, we show up for each other, own our outcomes, and build leaders who create lasting impact for our clients, our communities, and each other. Equal Opportunity Employer We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation. Department: MS_Project Delivery Team Business Unit: Managed Services

Routing
Switching
Firewalls
Wireless Networking
Cloud Networking
Direct Apply
Posted about 2 months ago
RE

Senior Network Engineer (Remote in US)

ResultantAnywhereFull-time
View Job
Compensation$80K - 120K a year

Design and implement secure network architectures and cloud solutions to meet business objectives. | 8+ years experience with routing, switching, cloud networking, and technical certifications preferred. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 350 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description To help continue our rapid growth and solve our clients’ toughest problems, we need a Senior Network Engineer to join our team. This is a remote role; however, preference will be given to candidates located in either the Dallas, TX or Indianapolis, IN areas. If you love to solve problems and add value, consider what your typical days might look like… Perform strategic planning in conjunction with our clients, including identification and analysis of projects to fulfill strategic and operational needs. Deliver assigned project commitments to our clients, utilizing the entire client team if necessary and as agreed with the team leads. Participate in the daily planning, tracking, scheduling, and execution of project tasks. Design and implement network architectures to ensure reliable operation for business objectives and processes and meet client objectives. Conduct assessments of our clients’ current network states to identify network efficiency, security, or reliability improvements through metrics collection and trend analysis. Design and build out cloud networking solutions (Azure, AWS, Google). Install site network equipment such as firewalls, switches, routers, and wireless solutions. Evaluate emerging technologies and products and develop standard operating procedures for their implementation into the network. Work with members of the security team to ensure solutions implemented conform with industry standards such as NIST CSF, NIST 800/53, ISO 2700x, and SOC, HIPPA, or PCI DSS. Prepare documentation of network standards, configurations, procedures, and cabling layouts. Write, design, and deliver operational documentation, such as network and closets diagrams. Ensure that all network designs and deployments are fully documented and supportable by the Service Team. Mentor team members on technical issues. Qualifications Some of the skills we are expecting are. . . At least 8+ years of experience in routing, switching, firewalls, and wireless covering datacenter and cloud. Leadership experience and/or potential. This position may grow into a Lead or Management position. Technical Certifications such as CCNP, NSE4-6, PCNSE, AZ-700, etc. are highly desirable. Expertise with network systems, standards (LAN, WAN, MPLS, SD-WAN) and routing protocols such as EIGRP, BGP, and OSPF. In-depth knowledge of network security including NGFW, IPS, IPsec VPN, and SSLVPN. Cloud Networking Experience (AWS, Azure, Google). Experience planning, designing, and deploying network architectures using templates at scale using Fortinet, Palo Alto, or Cisco technologies. Proven ability in network capacity and performance planning and monitoring. Possess a thorough understanding of 802.11 wireless principles. Strong ability with end-user device connectivity. In depth knowledge of QoS and traffic shaping. Knowledge of 802.1X and SAML/SSO implementation strategies. Proven ability to analyze and solve tier 3 network incidents. Experience in executing medium to large-scale projects. Excellent communication and client service skills, both written and oral, including a proven ability to create detailed technical documentation. Strong analytical skills and a demonstrated ability to troubleshoot problems. Willing to travel locally and nationally as needed (approximately 25%). Must be legally authorized to work in the United States for any employer without sponsorship. Additional Information What It's Like to Work Here At Resultant, we are driven by purpose—partnering with clients to take on their toughest challenges and creating outcomes that make a real difference. Success here means lasting impact, not just delivered projects. We work as collaborative experts, leaning into complexity with confidence and humility, asking smart questions, sharing ideas freely, and combining our diverse expertise to turn challenges into clear, transformative solutions. We make our outcomes visible by sharing results, stories, and lessons learned, because growth happens through shared experience. Accountability & Ownership Resultant offers a flexible, high-trust environment, paired with a shared commitment to accountability: Take ownership of your work from start to finish and deliver on your commitments to clients and coworkers Communicate proactively, especially when priorities shift Focus on outcomes, follow-through, and measurable impact Show up where it matters, in person or virtually, when it strengthens relationships or results Do the small things brilliantly: respond timely, stay organized, and follow through to build trust We trust each other to own our work and deliver exceptional results. Flexibility means autonomy paired with accountability: the freedom to work in ways that fit your life, balanced with the reliability our clients and coworkers count on. Is Resultant the right spot for you? You may thrive here if you bring curiosity and a consulting mindset to every challenge, take ownership of your growth, and give and receive feedback with intention. If you're energized by bold ideas, continuous learning, and investing in the people around you, this is your place. At Resultant, we show up for each other, own our outcomes, and build leaders who create lasting impact for our clients, our communities, and each other. Equal Opportunity Employer We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation. Department: MS_Project Delivery Team Business Unit: Managed Services

Routing
Switching
Network Security
Direct Apply
Posted about 2 months ago
RE

Senior Network Engineer (Remote in US)

ResultantAnywhereFull-time
View Job
Compensation$90K - 130K a year

Design and implement network architectures and cloud solutions, perform strategic planning, and mentor team members. | 8+ years in routing, switching, cloud networking, strong network security background, and relevant certifications like CCNP or AZ-700. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 350 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description To help continue our rapid growth and solve our clients’ toughest problems, we need a Senior Network Engineer to join our team. This is a remote role; however, preference will be given to candidates located in the following areas: Dallas, TX Indianapolis, IN Chicago, IL If you love to solve problems and add value, consider what your typical days might look like… Perform strategic planning in conjunction with our clients, including identification and analysis of projects to fulfill strategic and operational needs. Deliver assigned project commitments to our clients, utilizing the entire client team if necessary and as agreed with the team leads. Participate in the daily planning, tracking, scheduling, and execution of project tasks. Design and implement network architectures to ensure reliable operation for business objectives and processes and meet client objectives. Conduct assessments of our clients’ current network states to identify network efficiency, security, or reliability improvements through metrics collection and trend analysis. Design and build out cloud networking solutions (Azure, AWS, Google). Install site network equipment such as firewalls, switches, routers, and wireless solutions. Evaluate emerging technologies and products and develop standard operating procedures for their implementation into the network. Work with members of the security team to ensure solutions implemented conform with industry standards such as NIST CSF, NIST 800/53, ISO 2700x, and SOC, HIPPA, or PCI DSS. Prepare documentation of network standards, configurations, procedures, and cabling layouts. Write, design, and deliver operational documentation, such as network and closets diagrams. Ensure that all network designs and deployments are fully documented and supportable by the Service Team. Mentor team members on technical issues. Qualifications Some of the skills we are expecting are. . . At least 8+ years of experience in routing, switching, firewalls, and wireless covering datacenter and cloud. Leadership experience and/or potential. This position may grow into a Lead or Management position. Technical Certifications such as CCNP, NSE4-6, PCNSE, AZ-700, etc. are highly desirable. Expertise with network systems, standards (LAN, WAN, MPLS, SD-WAN) and routing protocols such as EIGRP, BGP, and OSPF. In-depth knowledge of network security including NGFW, IPS, IPsec VPN, and SSLVPN. Cloud Networking Experience (AWS, Azure, Google). Experience planning, designing, and deploying network architectures using templates at scale using Fortinet, Palo Alto, or Cisco technologies. Proven ability in network capacity and performance planning and monitoring. Possess a thorough understanding of 802.11 wireless principles. Strong ability with end-user device connectivity. In depth knowledge of QoS and traffic shaping. Knowledge of 802.1X and SAML/SSO implementation strategies. Proven ability to analyze and solve tier 3 network incidents. Experience in executing medium to large-scale projects. Excellent communication and client service skills, both written and oral, including a proven ability to create detailed technical documentation. Strong analytical skills and a demonstrated ability to troubleshoot problems. Willing to travel locally and nationally as needed (approximately 25%). Must be legally authorized to work in the United States for any employer without sponsorship. Additional Information What It's Like to Work Here At Resultant, we are driven by purpose—partnering with clients to take on their toughest challenges and creating outcomes that make a real difference. Success here means lasting impact, not just delivered projects. We work as collaborative experts, leaning into complexity with confidence and humility, asking smart questions, sharing ideas freely, and combining our diverse expertise to turn challenges into clear, transformative solutions. We make our outcomes visible by sharing results, stories, and lessons learned, because growth happens through shared experience. Accountability & Ownership Resultant offers a flexible, high-trust environment, paired with a shared commitment to accountability: Take ownership of your work from start to finish and deliver on your commitments to clients and coworkers Communicate proactively, especially when priorities shift Focus on outcomes, follow-through, and measurable impact Show up where it matters, in person or virtually, when it strengthens relationships or results Do the small things brilliantly: respond timely, stay organized, and follow through to build trust We trust each other to own our work and deliver exceptional results. Flexibility means autonomy paired with accountability: the freedom to work in ways that fit your life, balanced with the reliability our clients and coworkers count on. Is Resultant the right spot for you? You may thrive here if you bring curiosity and a consulting mindset to every challenge, take ownership of your growth, and give and receive feedback with intention. If you're energized by bold ideas, continuous learning, and investing in the people around you, this is your place. At Resultant, we show up for each other, own our outcomes, and build leaders who create lasting impact for our clients, our communities, and each other. Equal Opportunity Employer We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation. Department: MS_Project Delivery Team Business Unit: Managed Services

Routing
Switching
Firewalls
Wireless Networking
Cloud Networking
Network Architecture
Network Security
Direct Apply
Posted about 2 months ago
RE

Technical Support Specialist (Remote in US)

ResultantAnywhereFull-time
View Job
Compensation$55K - 70K a year

Provide technical support and manage hardware maintenance while collaborating on issue documentation and operational commitments. | 1-3 years desktop support experience preferred with strong communication skills and willingness for on-call rotation. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team. This is a remote role; however, preference will be given to candidates located in the Indianapolis, IN or Dallas, TX areas. Occasional travel to local client locations may be required depending on business needs. If you love to solve problems and add value, please consider what your typical days might look like… You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. You will prepare desktops, laptops and miscellaneous hardware for customers. You will keep customer documentation up-to-date and accurate. You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead. You will perform customer maintenance activities on behalf of the customer team. You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately. You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients. You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner. Qualifications Some of the qualifications and skills we are expecting include the following: You should possess excellent communication and customer service skills, both written and oral You should be able to explain technical challenges and solutions to just about anyone, regardless of their background You should be willing to participate in an on-call rotation and provide after-hours support as necessary We require at least 1-3 years of experience as a Desktop Support Specialist or similar role Prior experience working for a Managed Service Provider (MSP) is preferred Must be willing to occasionally travel to local client locations depending on business needs Must be legally authorized to work in the United States for any employer without sponsorship We expect that you will be able perform the following tasks daily: Servers: Active Directory, File Permissions, Domain, Backups, Antivirus Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email) Applications and Products: Office 365, SharePoint, QuickBook Additional Information What you should know about Resultant: Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What our team members say about us… “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation. Department: MS_Service Delivery Team Business Unit: Managed Services

Technical support
Network troubleshooting
Active Directory
Direct Apply
Posted 4 months ago
RE

Google Workspace Customer Engineer (Remote in US)

ResultantAnywhereFull-time
View Job
Compensation$Not specified

The Google Workspace Customer Engineer will serve as the primary technical voice throughout the customer lifecycle, focusing on pre-sales, account management, and customer training. This role involves understanding customer needs, architecting solutions, and ensuring long-term satisfaction and growth. | Candidates must have over 5 years of experience as a Google Workspace Administrator or Customer Engineer, with a strong emphasis on pre-sales engineering. Exceptional communication skills and a proven track record in client-facing roles are essential. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description At Resultant, we are a premier Google Cloud Partner dedicated to helping organizations transform the way they work. We empower our clients to unlock the full potential of Google Workspace through expert implementation, strategic guidance, and dedicated support. Our team is passionate about cloud technology and committed to delivering exceptional customer outcomes. We are looking for a dynamic and talented individual to join us on this mission. The Opportunity Are you a Google Workspace technical guru with a passion for solving business challenges and a talent for sales? We are seeking a highly motivated and experienced Google Workspace Customer Engineer to join our growing team. This is a critical, client-facing role that requires a unique blend of deep technical expertise, strategic thinking, and commercial acumen. You will be the primary technical voice throughout the customer lifecycle, from initial sales discussions and solution design to long-term account growth and user enablement. This role is approximately 50% focused on pre-sales for new business, 25% on strategic account management and growth, and 25% on customer training and enablement. Key Responsibilities 1. Pre-Sales Engineering & New Business Development (approximately 50%) Partner with Account Executives as the lead technical resource in a pre-sales capacity for prospective clients. Lead technical discovery calls to understand customer pain points, requirements, and business objectives. Architect and present custom, value-driven solutions leveraging the Google Workspace portfolio (including security, voice, and third-party integrations). Deliver compelling and tailored product demonstrations that resonate with both technical and executive audiences. Scope complex professional services engagements, including migrations, implementations, and change management programs, and create detailed Statements of Work (SOWs). Confidently address technical objections, security concerns, and competitive differentiation to close enterprise-level resale and services deals. Respond to technical sections of RFIs/RFPs. 2. Existing Client Retention & Growth (approximately 25%) Serve as the primary technical trusted advisor for a portfolio of key enterprise accounts. In partnership with the Account Manager, build and maintain strong, long-term relationships with IT leadership and key stakeholders. In partnership with the Account Manager, conduct regular technical advisory and strategic business reviews to ensure customers are maximizing their investment. Proactively identify and develop upsell and cross-sell opportunities for license upgrades (e.g., Enterprise Plus), add-on products (e.g., Google Voice, AppSheet, ChromeOS), and new service engagements. Keep clients informed of the Google Workspace product roadmap and new feature releases relevant to their business. 3. Customer Training & Enablement (approximately 25%) Design and deliver engaging and effective training sessions for both technical administrators and end-users. Develop scalable enablement resources, including best practice guides, webinars, and technical documentation to drive product adoption. Act as a change management champion, helping customers navigate the transition to Google Workspace and foster a collaborative culture. Provide post-deployment support and guidance to ensure long-term customer satisfaction and retention. Qualifications Required: 5+ years of hands-on experience as a Google Workspace Administrator or Customer Engineer. Deep, demonstrable expertise in the administration, architecture, and security of the entire Google Workspace suite (Gmail, Drive, Meet, Chat, Calendaring, Admin Console, Vault, Endpoint Management, Security Center). 4+ years of experience in a client-facing, pre-sales engineering, or technical consulting role. Strong emphasis on sales engineering and experience with Enterprise level clients. Proven track record of participating in the sales cycle and successfully closing enterprise-level Google Workspace software resale and professional services deals. Exceptional presentation and communication skills, with the ability to articulate complex technical concepts as tangible business value to diverse audiences, including executive leadership and C-suite. Strong business acumen and a natural ability to build rapport and establish trust with clients from a technical and strategic perspective. Experience delivering technical training to an audience ranging from end user, to admins, to executives, and anyone in between. Self-motivated, proactive, and able to manage multiple projects and priorities simultaneously. Ability to travel to client meetings, conferences, and company gatherings approximately 10% of your time. Must be legally authorized to work in the United States for any employer without sponsorship. Preferred: Google Cloud Workspace Administrator Certification. Experience with cloud-to-cloud migration tools (e.g., CloudM, BitTitan, Google Workspace Migrate). Proficiency with scripting for Google Workspace automation (e.g., GAM, Google Apps Script). Strong understanding of related technologies, including Identity and Access Management (Okta, Azure AD), DNS, and enterprise networking concepts. Experience with MDM/EMM platforms (e.g., Microsoft Intune, Jamf). Additional Information What you should know about Resultant: Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What our team members say about us… “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

Google Workspace
Technical Expertise
Sales Engineering
Client Management
Training
Cloud Technology
Problem Solving
Communication
Presentation Skills
Change Management
Technical Consulting
Account Growth
Customer Enablement
Security
Integration
Project Management
Direct Apply
Posted 10 months ago
RE

Sales Specialist, Google Workspace - Public Sector (Remote in US)

ResultantAnywhereFull-time
View Job
Compensation$Not specified

The Sales Specialist will develop and execute a strategic sales plan to achieve sales targets for Google Workspace in the Public Sector. This role involves managing the full sales cycle and building relationships with key decision-makers in government and educational institutions. | Candidates must have a bachelor's degree or equivalent experience and at least 5 years of B2B technology sales experience. Experience selling Google Workspace or similar solutions to the Public Sector is essential. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description Resultant is a premier partner of Google Cloud, dedicated to helping public sector organizations transform their operations through innovative cloud technologies. We specialize in providing comprehensive solutions and services for Google Workspace, enabling government agencies and educational institutions to enhance collaboration, security, and productivity. Our mission is to empower our clients to better serve their communities through the power of the cloud. The Opportunity We are seeking a highly motivated and experienced Sales Specialist to drive the growth of our Google Workspace resale and services business within the Public Sector market (SLED, Federal, and EDU). The ideal candidate is a strategic hunter with a proven track record of generating a robust sales pipeline and consistently closing new business. You will be responsible for the entire sales cycle, from identifying and qualifying leads to negotiating contracts and closing deals. A key component of this role is building and maintaining strong relationships with prospective clients and key counterparts within the Google partner ecosystem. Key Responsibilities Develop and execute a strategic sales plan to achieve and exceed sales targets for Google Workspace licensing and associated professional services in the Public Sector. Proactively identify, qualify, and develop a strong pipeline of new business opportunities through prospecting, networking, and marketing-led initiatives. Manage the full sales cycle from initial contact to deal closure, including discovery calls, product demonstrations, proposal development, and contract negotiation. Build and nurture lasting relationships with key decision-makers and influencers within target government and educational institutions. Establish and maintain strong, collaborative relationships with Google's Public Sector sales representatives and partner managers to drive co-selling opportunities. Articulate the value proposition of Google Workspace and our associated services (e.g., migration, change management, managed services) to solve client challenges. Respond to Requests for Proposals (RFPs), Requests for Information (RFIs), and formal procurement processes common in the public sector. Maintain accurate and up-to-date records of all sales activities, pipeline status, and customer interactions in our CRM system. Stay current on Google Workspace product updates, competitive solutions, and industry trends affecting the Public Sector market. Represent Resultant at industry events, webinars, and conferences to promote our brand and generate leads. Qualifications Required: Bachelor’s degree or equivalent practical experience. 5+ years of B2B technology sales experience with a consistent track record of exceeding sales quotas. Demonstrable experience selling Google Workspace or similar SaaS/collaboration solutions (e.g., Microsoft 365). Proven experience successfully selling technology solutions into the Public Sector (State, Local Government, K-12, or Higher Education). Expertise in pipeline generation, managing complex sales cycles, and closing new logos. Exceptional interpersonal, communication, and presentation skills, with the ability to engage effectively with all levels of an organization, from technical staff to C-level executives. Must have a strong ability to build and leverage relationships with external clients as well as internal and partner-facing teams. Ability to travel to client meetings, conferences, and company gatherings approximately 25-35% of your time. Must be legally authorized to work in the United States for any employer without sponsorship. Preferred: Experience working for a Google Cloud Premier Partner or in a similar channel/reseller environment. Pre-existing relationships with Google's Public Sector sales and partner management teams. Deep understanding of public sector procurement cycles, contract vehicles, and compliance requirements (e.g., FedRAMP, CJIS). Experience selling professional services, managed services, or change management solutions in conjunction with Google Workspace licensing. Google Workspace Sales Credential or other relevant Google Cloud certifications. Proficiency with CRM software, specifically HubSpot. Additional Information What you should know about Resultant: Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What our team members say about us… “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

Sales
Google Workspace
Public Sector
B2B Technology Sales
Pipeline Generation
Contract Negotiation
Relationship Building
Communication Skills
Presentation Skills
Networking
CRM Software
Problem Solving
Collaboration
Change Management
Managed Services
Professional Services
Direct Apply
Posted 10 months ago
RE

Google Workspace Customer Engineer (Remote in US)

ResultantAnywhereFull-time
View Job
Compensation$Not specified

The Google Workspace Customer Engineer will serve as the primary technical voice throughout the customer lifecycle, focusing on pre-sales, account management, and customer training. This role involves partnering with account executives, architecting solutions, and ensuring customer satisfaction and retention. | Candidates must have over 5 years of experience as a Google Workspace Administrator or Customer Engineer, with a strong emphasis on pre-sales engineering and client-facing roles. Exceptional communication skills and a proven track record in sales cycles are essential. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description At Resultant, we are a premier Google Cloud Partner dedicated to helping organizations transform the way they work. We empower our clients to unlock the full potential of Google Workspace through expert implementation, strategic guidance, and dedicated support. Our team is passionate about cloud technology and committed to delivering exceptional customer outcomes. We are looking for a dynamic and talented individual to join us on this mission. The Opportunity Are you a Google Workspace technical guru with a passion for solving business challenges and a talent for sales? We are seeking a highly motivated and experienced Google Workspace Customer Engineer to join our growing team. This is a critical, client-facing role that requires a unique blend of deep technical expertise, strategic thinking, and commercial acumen. You will be the primary technical voice throughout the customer lifecycle, from initial sales discussions and solution design to long-term account growth and user enablement. This role is approximately 50% focused on pre-sales for new business, 25% on strategic account management and growth, and 25% on customer training and enablement. Key Responsibilities 1. Pre-Sales Engineering & New Business Development (approximately 50%) Partner with Account Executives as the lead technical resource in a pre-sales capacity for prospective clients. Lead technical discovery calls to understand customer pain points, requirements, and business objectives. Architect and present custom, value-driven solutions leveraging the Google Workspace portfolio (including security, voice, and third-party integrations). Deliver compelling and tailored product demonstrations that resonate with both technical and executive audiences. Scope complex professional services engagements, including migrations, implementations, and change management programs, and create detailed Statements of Work (SOWs). Confidently address technical objections, security concerns, and competitive differentiation to close enterprise-level resale and services deals. Respond to technical sections of RFIs/RFPs. 2. Existing Client Retention & Growth (approximately 25%) Serve as the primary technical trusted advisor for a portfolio of key enterprise accounts. In partnership with the Account Manager, build and maintain strong, long-term relationships with IT leadership and key stakeholders. In partnership with the Account Manager, conduct regular technical advisory and strategic business reviews to ensure customers are maximizing their investment. Proactively identify and develop upsell and cross-sell opportunities for license upgrades (e.g., Enterprise Plus), add-on products (e.g., Google Voice, AppSheet, ChromeOS), and new service engagements. Keep clients informed of the Google Workspace product roadmap and new feature releases relevant to their business. 3. Customer Training & Enablement (approximately 25%) Design and deliver engaging and effective training sessions for both technical administrators and end-users. Develop scalable enablement resources, including best practice guides, webinars, and technical documentation to drive product adoption. Act as a change management champion, helping customers navigate the transition to Google Workspace and foster a collaborative culture. Provide post-deployment support and guidance to ensure long-term customer satisfaction and retention. Qualifications Required: 5+ years of hands-on experience as a Google Workspace Administrator or Customer Engineer. Deep, demonstrable expertise in the administration, architecture, and security of the entire Google Workspace suite (Gmail, Drive, Meet, Chat, Calendaring, Admin Console, Vault, Endpoint Management, Security Center). 4+ years of experience in a client-facing, pre-sales engineering, or technical consulting role. Strong emphasis on sales engineering and experience with Enterprise level clients. Proven track record of participating in the sales cycle and successfully closing enterprise-level Google Workspace software resale and professional services deals. Exceptional presentation and communication skills, with the ability to articulate complex technical concepts as tangible business value to diverse audiences, including executive leadership and C-suite. Strong business acumen and a natural ability to build rapport and establish trust with clients from a technical and strategic perspective. Experience delivering technical training to an audience ranging from end user, to admins, to executives, and anyone in between. Self-motivated, proactive, and able to manage multiple projects and priorities simultaneously. Ability to travel to client meetings, conferences, and company gatherings approximately 15-25% of your time. Must be legally authorized to work in the United States for any employer without sponsorship. Preferred: Google Cloud Workspace Administrator Certification. Experience with cloud-to-cloud migration tools (e.g., CloudM, BitTitan, Google Workspace Migrate). Proficiency with scripting for Google Workspace automation (e.g., GAM, Google Apps Script). Strong understanding of related technologies, including Identity and Access Management (Okta, Azure AD), DNS, and enterprise networking concepts. Experience with MDM/EMM platforms (e.g., Microsoft Intune, Jamf). Additional Information What you should know about Resultant: Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What our team members say about us… “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

Google Workspace
Technical Expertise
Sales Engineering
Client Management
Training
Change Management
Cloud Technology
Problem Solving
Communication
Presentation Skills
Technical Consulting
Account Growth
Customer Enablement
Security
Integration
Project Management
Direct Apply
Posted 10 months ago
Resultant

Service Delivery Manager (Remote in US)

ResultantAnywhereFull-time
View Job
Compensation$90K - 130K a year

Manage service delivery for clients by ensuring SLA performance, facilitating continual improvements, maintaining service portfolios, and leading communication between technical teams and executives. | 5-8 years of service delivery or project management experience with leadership skills, knowledge of COBIT and ITIL, vendor management experience, strong analytical and communication skills, and willingness to travel up to 10%. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description To help continue our rapid growth and solve our client’s toughest problems, we need a Technology Service Delivery Manager to join our Managed Services Team. This is a fully remote position and may be performed from anywhere within the United States. The role requires availability during Central Time business hours to ensure alignment with client needs. If you love to solve problems and add value, please consider what your typical days might look like… Primary Responsibilities: • Provide amazing support to a dedicated group of clients, greatly exceeding their experience of what anyone else has ever done for them. • Work with technical teams to provide service level analysis and facilitate continual improvements in the environment, such as improvements to same-day resolution, SLA performance, and customer satisfaction metrics. • Provide governance to maintain a client’s service portfolio, including service catalog, service pipeline, and retired services. This role is focused on COBIT reporting and executive level conversations around this reporting. • Work with technical teams to facilitate knowledge management. • Work closely with Director of Service Delivery, Client Success Manager, and Executive Sponsor to make sure all COBIT and ITSM related deliverables are met. • Understand and provide recommendations, identifying improvements to existing IT capabilities, and defining new strategic IT capabilities. • Performing successful root cause analysis for complex problem resolution. • Accountable for identifying needs and monitoring the progress of deliverables from internal and external service provider teams. • Responsible for understanding, communicating, and ensuring operational policies and standards are adhered to. • It is critical that this role establish and maintain strong business and technical relationships with the project and managed services teams and be a point of contact for the successful deployment of technology solutions for the client’s IT organization. Qualifications • 5 to 8 years of previous service analyst, delivery, or project management experience. • Previous management or leadership experience in IT or a related role. • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. • Working knowledge of COBIT and ITIL practices, project management, and other processes related to service delivery. • Experience in managing third-party vendors. • Strong analytical skills and a demonstrated ability to troubleshoot problems. • Excellent communication and customer service skills, both written and oral. • Ability to explain just about anything technical to anyone, regardless of their background. • Ability to prioritize tasks effectively and have strong organizational skills. • Consulting experience in IT Managed Services is preferred. • Willingness to travel up to 10% as needed. • Bachelor’s degree in computer science, engineering, or equivalent work experience. • Must be legally authorized to work in the United States for any employer without sponsorship. Additional Information What you should know about Resultant: • Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. • Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. • Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. • Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. • We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. • We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What Our Team Members Say About Us… • “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” • “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” • “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

IT Service Delivery
Incident Management
Escalation Procedures
Project Management
Customer Service
COBIT
ITIL
Vendor Management
Root Cause Analysis
Technical Troubleshooting
Verified Source
Posted 11 months ago
Resultant

Customer Success Manager - Contact Center (Remote in US)

ResultantAnywhereFull-time
View Job
Compensation$120K - 160K a year

Lead client relationships and manage multi-vendor contact center integration projects for public sector clients, ensuring successful delivery and client satisfaction. | 5+ years of experience in client success or technical consulting with deep knowledge of Cisco UCCE, Google CCAI, public sector procurement, and project management. | Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description We are looking for a Client Success Manager (CSM) with deep experience in Cisco UCCE, Google CCAI, and managing technology projects for public sector clients. As a key member of the Contact Center Integration Business Unit, you will be responsible for leading client relationships and project delivery across state and local government agencies. The ideal candidate has a proven track record of managing complex, multi-vendor contact center integrations, and can confidently guide clients through the implementation of intelligent, AI-powered contact center solutions. Key Duties and Responsibilities The following list is critical to the role. Other actions, duties, and responsibilities may be required, as needed. • Serve as the primary point of contact for public sector clients, ensuring alignment across stakeholders, technical teams, and project goals. • Lead end-to-end project execution for Cisco UCCE migrations, enhancements, and integrations with Google CCAI, IVR/NLP systems, and back-end applications. • Manage government technology projects in compliance with procurement, privacy, and regulatory requirements. • Understand the client’s business intimately, their organizational structure, KPIs, strategies, technical capital, and human capital, financial considerations, etc. • Understand the client’s technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc. • Oversee project scope, timelines, budgets, and risk management activities to ensure successful delivery. • Facilitate client onboarding, business requirements gathering, UAT, and transition to operations. • Partner with engineers, solution architects, and delivery leads to drive solution quality and client satisfaction. • Conduct regular client reviews, provide executive updates, and maintain proactive communication to track client success metrics. • Identify expansion opportunities and support sales and proposal teams with scoping and estimating future phases or services. • Track client opportunities and maintain opportunities within our CRM. Qualifications • 5+ years of experience in client success, project management, or technical consulting, preferably in contact center integration • Strong understanding of Cisco UCCE (Unified Contact Center Enterprise) platform, including ICM scripting, CVP, and Finesse • Hands-on experience or oversight of Google CCAI solutions, including Dialogflow CX, Agent Assist, and conversational AI use cases • Experience working with government clients (state/local or federal) and familiarity with public sector procurement and delivery practices • Proven success managing multi-phase implementation projects, including timelines, budgets, and cross-functional teams • Exceptional client relationship and stakeholder management skills • Advanced proficiency in Microsoft Excel, PowerPoint, and project management software • Excellent communication and interpersonal skills, with a high level of professionalism and confidentiality • Strong strategic thinking and problem-solving abilities • Strong analytical skills and a demonstrated ability to troubleshoot problems • 5+ years of experience leading client engagements • Ability to explain just about anything technical to anyone, regardless of their background • Demonstrated ability working in a teaming/collaborative environment • Must be willing to travel as needed (approximately 1–2 times per month) to Columbus, OH • Must be legally authorized to work in the United States for any employer without sponsorship Additional Information What you should know about Resultant: • Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. • Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. • Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. • Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. • We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. • We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What Our Team Members Say About Us… • “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” • “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” • “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer

Cisco UCCE
Google CCAI
Contact center integration
Project management
Client relationship management
Public sector technology projects
Stakeholder management
Microsoft Excel
PowerPoint
Verified Source
Posted 11 months ago

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