Resolution Think

Lead and manage full-cycle recruitment for federal and commercial programs, develop recruiting strategies, mentor recruiters, ensure compliance, and support workforce planning. | 7-10 years recruiting experience including 3+ years in federal contract recruiting, leadership skills, compliance knowledge, and proficiency with ATS and sourcing tools. | Position Summary The Senior Recruiter (Lead) serves as the strategic hiring partner for Resolution Think, leading full-cycle recruitment across federal and commercial programs. This role oversees recruitment operations, drives talent-acquisition strategy, and ensures hiring excellence for high-priority and hard-to-fill positions. The Senior Recruiter (Lead) mentors junior recruiting staff, collaborates closely with program managers, and helps shape organizational growth through proactive workforce planning. Key Responsibilities Talent Acquisition Strategy & Leadership • Lead the planning, development, and execution of company-wide recruiting strategies aligned with organizational goals. • Serve as the recruiting subject-matter expert and primary point of escalation for complex or sensitive hiring needs. • Mentor and provide guidance to recruiting team members; may oversee daily workflows and workload distribution. • Develop and maintain KPIs, dashboards, and reporting mechanisms to measure recruiting performance and offer insights to leadership. Full-Cycle Recruitment • Manage the end-to-end hiring process for senior-level, technical, cleared, and specialized positions. • Partner with hiring managers to define job requirements, competencies, and candidate profiles. • Source passive and active candidates through innovative methods, including networking, social platforms, niche job boards, and industry events. • Conduct screening interviews, coordinate assessments, and facilitate hiring manager interviews. • Provide finalist recommendations and guide selection decisions based on data, competencies, and organizational fit. Candidate Experience & Employer Branding • Ensure a best-in-class candidate experience from initial contact through onboarding handoff. • Represent the company at career fairs, conferences, and community events to strengthen employer brand visibility. • Collaborate with HR and marketing on employer branding initiatives and recruitment campaigns. Compliance & Process Management • Ensure all recruiting processes comply with federal, state, and local employment laws, including OFCCP and EEOC requirements. • Maintain accurate and timely documentation within the Applicant Tracking System (ATS). • Support audit requirements for government contracting—including applicant flow, job posting logs, and equity hiring documentation. • Recommend process improvements and implement best practices to streamline recruiting operations. Workforce Planning & Stakeholder Partnership • Consult with program leadership regarding staffing forecasts, contract proposals, and surge hiring strategies. • Participate in proposal development efforts by preparing recruiting strategies, labor market analyses, and availability assessments. • Build and maintain strong relationships with internal stakeholders to support long-term workforce planning. Qualifications Required • Bachelor’s degree in Human Resources, Business, or related field—or equivalent experience. • 7–10 years of full-cycle recruiting experience, with at least 3 years recruiting for federal government contracts or highly technical positions. • Experience leading or mentoring recruiters or recruiting teams. • Strong understanding of OFCCP, EEOC, and federal contracting compliance requirements. • Proven ability to source passive candidates in competitive markets. • Exceptional communication, organizational, and stakeholder-management skills. • Proficiency with Applicant Tracking Systems (ATS) and sourcing tools (LinkedIn Recruiter, Indeed, ClearanceJobs, etc.).

Lead and manage full-cycle recruitment for senior and technical positions, mentor recruiting staff, and ensure compliance with federal employment laws. | 7-10 years of recruiting experience, including federal government contracts or technical roles, leadership skills, and proficiency with ATS and sourcing tools. | Position Summary The Senior Recruiter (Lead) serves as the strategic hiring partner for Resolution Think, leading full-cycle recruitment across federal and commercial programs. This role oversees recruitment operations, drives talent-acquisition strategy, and ensures hiring excellence for high-priority and hard-to-fill positions. The Senior Recruiter (Lead) mentors junior recruiting staff, collaborates closely with program managers, and helps shape organizational growth through proactive workforce planning. Key Responsibilities Talent Acquisition Strategy & Leadership Lead the planning, development, and execution of company-wide recruiting strategies aligned with organizational goals. Serve as the recruiting subject-matter expert and primary point of escalation for complex or sensitive hiring needs. Mentor and provide guidance to recruiting team members; may oversee daily workflows and workload distribution. Develop and maintain KPIs, dashboards, and reporting mechanisms to measure recruiting performance and offer insights to leadership. Full-Cycle Recruitment Manage the end-to-end hiring process for senior-level, technical, cleared, and specialized positions. Partner with hiring managers to define job requirements, competencies, and candidate profiles. Source passive and active candidates through innovative methods, including networking, social platforms, niche job boards, and industry events. Conduct screening interviews, coordinate assessments, and facilitate hiring manager interviews. Provide finalist recommendations and guide selection decisions based on data, competencies, and organizational fit. Candidate Experience & Employer Branding Ensure a best-in-class candidate experience from initial contact through onboarding handoff. Represent the company at career fairs, conferences, and community events to strengthen employer brand visibility. Collaborate with HR and marketing on employer branding initiatives and recruitment campaigns. Compliance & Process Management Ensure all recruiting processes comply with federal, state, and local employment laws, including OFCCP and EEOC requirements. Maintain accurate and timely documentation within the Applicant Tracking System (ATS). Support audit requirements for government contracting—including applicant flow, job posting logs, and equity hiring documentation. Recommend process improvements and implement best practices to streamline recruiting operations. Workforce Planning & Stakeholder Partnership Consult with program leadership regarding staffing forecasts, contract proposals, and surge hiring strategies. Participate in proposal development efforts by preparing recruiting strategies, labor market analyses, and availability assessments. Build and maintain strong relationships with internal stakeholders to support long-term workforce planning. Qualifications Required Bachelor’s degree in Human Resources, Business, or related field—or equivalent experience. 7–10 years of full-cycle recruiting experience, with at least 3 years recruiting for federal government contracts or highly technical positions. Experience leading or mentoring recruiters or recruiting teams. Strong understanding of OFCCP, EEOC, and federal contracting compliance requirements. Proven ability to source passive candidates in competitive markets. Exceptional communication, organizational, and stakeholder-management skills. Proficiency with Applicant Tracking Systems (ATS) and sourcing tools (LinkedIn Recruiter, Indeed, ClearanceJobs, etc.).

Assist in managing Service Desk operations including mentoring support staff, ensuring timely incident resolution, monitoring SLAs, and reporting on Service Desk metrics. | High school diploma or GED, minimum 2 years IT support experience, knowledge of ITSM tools, excellent communication skills, ability to obtain security clearance, and preferred COMPTIA A+ certification. | Resolution Think, LLC is looking for a motivated and detail-oriented Jr. Service Desk Manager to support end-user IT support services. This individual will be a key member of the management team, ensuring the effective delivery of Service Desk operations. Job Details Job Title: Jr. Service Desk Manager Position Type: Full-Time Education Level: High School Diploma or GED equivalency. Job Shift: Day Travel: 10% Location: Remote Job Category: IT Service Management • This position is contingent upon award of contract* All qualified candidates are encouraged to apply, including: Minorities, Women, Individuals with Disabilities, and Protected Veterans. Essential Functions and Job Responsibilities: • Assist in the day-to-day management of Service Desk operations. • Oversee and mentor Tier 1 support staff. • Ensure timely and effective resolution of all IT incidents, customer service cases, and service requests reported to the Service Desk. • Contribute to the development and implementation of a Quality Control Plan. • Monitor service level agreements (SLAs) and performance targets to ensure compliance. • Assist in preparing and delivering daily and weekly statistical reports on Service Desk activities. • Help manage and track all Service Desk metrics, including call and ticket statistics, abandonment rates, and customer satisfaction. • Provide guidance on escalating potential bugs and defects to the appropriate development teams. Requirements: • Education: High School Diploma or GED equivalency. • Experience: Minimum of two (2) years of experience in an IT support or Service Desk role. • Proven ability to work in a fast-paced, high-volume environment. • Excellent communication, interpersonal, and problem-solving skills. • Knowledge of IT Service Management (ITSM) tools and processes. • Ability to obtain and maintain a security clearance. • Experience with Microsoft Office applications. • COMPTIA A+ certification or higher is preferred. • Ability to obtain and maintain a security clearance. • Citizenship: U.S. Citizenship • Credentialing: Ability to obtain and maintain a security clearance Industry IT Service Management Company: Resolution Think, LLC We are an Equal Opportunity/Affirmative Action/Disability/Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status. As an Equal Employment Opportunity/Affirmative Action employer, Resolution Think is committed to providing equal employment opportunity to all job seekers