ResMed

Assist in onboarding customers into partner ecosystems, manage contracts, and coordinate communication with stakeholders. | Requires 2-3 years in SaaS, strong organizational skills, experience with MS Office and Salesforce, and excellent communication skills. | Job purpose: The Business Development Project Manager aids in the execution of onboarding Brightree’s customers into our integrated partner ecosystem. In addition, they plan meetings, route contract paperwork, organize reporting and provide updates to the Business Development team and any other key stakeholders. This role supports the Business Development team in the onboarding and management of activations and requires the ability to encourage teamwork, communicate effectively with senior leadership, and possess a clear vision of what determines a successful solution for the work effort and the company. Let's talk about the job responsibilities: Responsible for scheduling Discovery & DEMO calls to qualify and close leads Manage and track multiple contracts for customer activations Effectively manage communications with a wide array of stakeholders, both internal and external Maintain active engagement with new and existing customers through creative follow-up designed to educate and increase interest in partner solutions Take responsibility for the success of onboarding customers within our existing partner ecosystem Manage complex internal team dynamics and complex external partner dynamics Synthesize technical information at a level that leads to business success Work with Manager, Program Management to continue to grow and expand responsibilities Required Skills/Experience: Bachelor’s degree in business administration or related experience 2-3 years working in SaaS with industry knowledge of Healthcare Software preferred Superior organizational and detail-oriented skills Strong analytical, problem-solving and decision-making skills Salesforce Lightning experience, DocuSign and strong Microsoft Office 365 skills Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand Proficient in MS Office Tools: MS Project, SharePoint, MS Visio, MS Power Point, MS Word, and MS Excel Very strong written and verbal communication skills Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas with minimal supervision Ability to travel up to 10% as needed We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $84,000 - $105,000 For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

Build and maintain strong customer relationships, analyze business performance metrics, and collaborate across departments to improve service delivery. | Requires 5+ years of experience, proficiency in Salesforce and Microsoft Excel, healthcare management knowledge, and a bachelor's degree. | Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. The Customer Experience Team at RCM Manages the relationships between RCM Customers and the RCM Operations Teams. We train customers on RCM processes to ensure successful communication between teams in regard to customer specific requirements, while monitoring customer’s business performance as it relates to RCM. We are always looking for ways to do things better, or a way to do things differently based on customer needs. The Customer Experience Manager will be a liaison- sharing metrics and reporting with customers on work performed by RCM, making best practice recommendations, and working internally with RCM Operations. The Customer Experience Manager works with Customers as well as Operational teams via telephone, various software applications, and email. The CEM must be able to maintain a high level of professionalism while working in a fast-paced environment. Let’s talk about Responsibilities Build and foster strong relationships with customers and business partners. Onboarding new customers to RCM which includes organizing all onboarding calls and focused calls with Operational teams and providing necessary Go Live details to the Analytics team for customer setup. Manages all email communication and Salesforce cases created by customer and RCM Operations teams regarding assigned customer base. Performs Monthly Business Analysis around RCM related performance for assigned customer base: Including but not limited to- Denials Analysis/Trending, Outstanding Sales Orders, Unposted Deposits, AR Aging, AR Activity Trends. Attend internal Operations meetings with teams regarding outstanding issues/questions regarding assigned customer base. Keeps RCM Enabled Payer List Updated Monthly Provides leadership and motivation by addressing clear expectations, communicating specific performance feedback to the Operations teams, to ensure timely and thorough performance reviews using internal measurement/monitoring standards. Assist Customers and RCM Operations with End of Month Processes to ensure timely closure of customer GL Periods. Collaborates with worldwide resources to ensure effective knowledge, information sharing, and quick resolution of service performance issues. · Collaborates with all departments on any process gaps and initiates discussions for resolution. Acts as a liaison between all Brightree departments, ensuring timely communication and follow-up through proactive monitoring of the operational workflow and processes, working with the Sr Director & Director of Operations. Ensures adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals Let’s talk about Qualifications and Experience Passionate about customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers Computer literate and proficient in using MS office programs Analytical Thinker: Ability to solve issues quickly and effectively through a methodical, systematic approach Must have excellent attention to detail and an understanding of how to investigate and troubleshoot issues and find workarounds. The ability to work in a fast-paced environment Strong ethics and a high level of personal and professional integrity. An effective communicator with strong oral, written, and persuasive skills and the capability to deal with people at all levels in the organization. Exceptional organizational skills with a high level of attention to detail and the ability to multitask. Self-starter, results-driven, highly motivated, high energy. Brightree software and/or DME Billing Experience Bachelor's Degree Minimum of 5 years of related experience Salesforce Smartsheet Advanced Proficiency in Microsoft Excel Knowledgeable of federal and state laws and requirements relating to healthcare management. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $45,000 - $62,000 For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

Provide technical and engineering support for healthcare software systems, including installation, troubleshooting, and documentation, primarily remotely. | Minimum 3-5 years supporting enterprise applications, with strong troubleshooting skills, experience in healthcare IT preferred, and proficiency in tools like Microsoft Office, Salesforce, Zendesk, JIRA. | Let’s talk about the team: The primary role of the Application Support Team is to provide technical & engineering support to clinicians, external Biomedical IT support staff & internal teams. Key deliverables include taking ownership of customer queries related to the Somnoware Platform, research solutions and promptly respond whilst maintaining the highest levels in quality of customer support. Provide post-sales support for Somnoware within hospital systems and integrations of supported diagnostic sleep software systems, investigate software errors or failures internally with engineering, upgrading the platform when required, product maintenance & testing. Let’s talk about the role: The primary objective of the Application Support specialization within the Technical Support (CS) Job Family is to provide highly visible customer support ranging from remote off-site installation, as well as checking on customer incidents providing technical guidance and necessary diagnoses, troubleshooting, and repair/upgrade of the Somnoware application as needed. Responsible for installation and approval of operational quality of Somnoware at customer sites. Performs work in a specialized area of healthcare IT support that involves understanding workflow related to patient care for Clinicians/Physicians working with patients with OSA or COPD Expected to perform independently and eventually become an SME on the Somnoware Platform as well as Sleep Diagnostic software systems Document and maintain accurate records of client interactions and solutions provided Identify opportunities for process improvements and innovative solutions for common problems Create user guides/ internal documentation for customers as well as internal teams Occasionally will be involved with formal training for junior staff. Let’s talk about you: Preferred degrees: Associate or Bachelors degree in CIS, MIS, IT or similar technical related major. Experience supporting an enterprise application with customer facing experience is highly desirable. Passionate about helping people and patient care Attention to detail and quality in terms of support provided Previous knowledge and experience providing support to government agencies is preferred. Minimum of 3-5 years prior experience in support, customer success, or training is required. Proficient in complex troubleshooting, problem solving, and root cause analysis. Experience with Microsoft Word, Excel, PowerPoint, Visio. Experience in Salesforce, Zendesk, JIRA is desirable. Knowledge and experience with healthcare information systems. Ability to coordinate and oversee critical customer issues and deliver resolutions punctually. Work remotely with limited supervision. Excellent interpersonal and teamwork skills. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

Handle customer inquiries, process orders, maintain records, and support cross-functional teams to ensure excellent customer service. | High school education, 1+ years in customer service, strong communication and analytical skills, and problem-solving ability. | The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution. Let’s talk about Responsibilities • The primary objective of Customer Service specialization within Customer Support Job Family is to communicate with customer’s daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies. • Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required. • Support roles consist of work in a: (1) clerical, administrative or specialized support tasks in an office or field setting (2) specialized technical tasks or skilled craft work (3) unskilled or semi-skilled operational tasks • Has completed vocational training or obtained equivalent experience. • Interacts internally to exchange information. • Has limited discretion to vary from established procedures. Let’s talk about Qualifications and Experience Required: • High School Education • Minimum of 1 years of related experience in a customer service / call center environment. • Has broad knowledge of day-to-day operational best practices. • Strong communication skills verbally & written • Possess strong analytical skills • Effective problem-solver who take a great deal of pride and initiative in their work • . Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Manage facility operations, oversee maintenance and safety standards, and coordinate with various teams to ensure efficient facility management. | Requires 5+ years in facility management, experience with building systems, and strong communication and supervisory skills. | Please note we plan to hire for this role in the near future. Any applications to this job posting are to express interest in possible future openings (no current role is open). Due to this being an expression of interest, there may be a delay in hearing back from our recruiting team. The primary role of the Facilities Management function is to efficiently manage the operation of ResMed’s facilities to minimize operational and life cycle costs. Key deliverables include providing safe, effective, efficient and responsive services to all areas of the business, covering facility, production and IT services. Providing asset and maintenance management of mechanical, electronic and software based technological systems required to manage and monitor buildings, plant and equipment or provide services to staff, visitors and contractors. Let’s talk about Responsibilities The primary objective of Facilities Operations specialization within Facilities Management Job Family is to manage the design, planning, construction and/or maintenance of equipment, machinery, buildings, and other facilities. Plans, budgets, and schedules facility modifications, including estimates on equipment, labor, materials and other related costs. Designs and develops organizational policies relevant to the facilities department. Oversees the coordination of building space allocation and layout, communication services and facilities changes. Responsibility for working in a manner to support health and safety standards. Resolving issues raised by ResMed staff. Maintaining records in applicable work tracking systems. Promoting a healthy and safe work environment. Work with the Regulatory and Manufacturing teams to ensure the facilities comply with all requirements of ResMed’s Quality and Environmental Management Systems. Frequently interacts with subordinate supervisors and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules. Provides direct supervision to professional individual contributors and/or skilled, support individual contributors (e.g., technicians, designers, support personnel). Identifying methods to continually improve service delivery. To be available to provide after-hours presence. Creating and revising operating procedures, checklists and forms to reflect current practices and to ensure they are up-to-date. Participation in internal department audits. Support and maintain equipment, including: Electrical distribution systems including emergency diesel generator supply backup systems; annual testing of the backup systems Normal and Emergency lighting systems Fire systems including alarm and sprinkler inspection, PIV exercise, extinguisher checks, operation of fire and emergency notification panels The work necessary to complete the annual fire safety statements Gym exercise equipment HVAC systems including Chillers, Pumps and Motors, RTUs, Split Systems Building Management Computer System Hydraulic services including sanitary, potable water filtration, backflow prevention devices, hot water services and distribution pumps Storm water drains, gutters and downpipes. Elevator Compressed air systems, air dryers, pressure vessels Gas and process water distribution systems to the buildings and laboratories within buildings Roller doors and sliding doors and partitions CCTV cameras, access control and associated hardware and software Locks, key barrels and door handles Contractor Management Complying with the requirements of ResMed’s OH&S Management System, attend and complete relevant training as required Ensuring contractors under supervision and working at ResMed’s facilities have completed the OH&S induction program and are registered Ensuring contractors and in-house staff have provided valid safe work method statements and these are held on file. Perform other duties, responsibilities and special projects as assigned and as skills and experience permit. Let’s talk about Qualifications and Experience Behaviors: Carries out own duties and demonstrates ability to manage contractors in accordance with ResMed policies and procedures including OH&S, EMS and QMS compliance. Keeps accurate and up to date records that meet required standards. Obtains knowledge about other's issues and requests by asking questions, clarifying requirements and priorities as necessary. Manages own workload to ensure delivery of results according to customer expectations and SLAs. Demonstrates diligence in seeking a solution to resolve issues and obstacles. Escalates service requests if additional resources are required or stakeholder is dissatisfied. Invests time in developing and maintaining up to date knowledge and expertise of the systems and equipment relevant to the role. Identifies key operational and maintenance patterns or trends using analytical processes, monitoring, checks and inspections, reporting where required. Considers impact of service and maintenance activities on customers and takes appropriate action to minimize, ensuring stakeholders are aware of maintenance activities which may impact them. Diagnoses and analyses problems, identifying root causes. Collaborates with others outside area of responsibility to troubleshoot key service and maintenance issues. Provides input into facility operational plans, including service and operating level agreements (SLA & OLA), design and furniture specification, and functional projects. Shares relevant knowledge and information with team members and other key stakeholders. Utilizes relevant estimating techniques and project management principles where appropriate. Skills: Demonstrated customer service skills Demonstrated problem solving ability Proven experience in planning work load, supervising staff and achieving set target dates Ability to communicate effectively, both orally and in writing Knowledge of building trades, repairs and maintenance Computer literate with the ability to use MS Word, Excel, Powerpoint, Teams and Outlook Experience with a recognized Building Management Control System Required Experience: Five years’ experience in a facility management role Driver’s license Preferred Experience: Bachelor’s degree Previous GMP or medical device manufacturing experience We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is: $92,000 to $13,000 Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

Builds and leads scalable, integrated operations with a focus on digital and AI-enabled workflows, systems integration, and compliance in healthcare or diagnostics environments. | Over 10 years of leading healthcare or diagnostics operations, proven success in digital transformation and AI workflows, deep understanding of healthcare regulations, and experience in cross-functional integration. | The Head of Tech-Enabled Operations strengthens and unifies VirtuOx operations by building a scalable operating model that elevates maturity, integrates new and adjacent offerings, and advances automation and AI across diagnostic, logistics, and clinical workflows. This leader partners closely with Resmed enterprise teams—including product, engineering, supply chain operations, and legal—to define the pathway for integrating VirtuOx capabilities into Resmed’s broader infrastructure where it improves scale, compliance, and business performance. The role requires strong executive presence, mastery of detail, and the ability to translate complex operations into clear, decision-ready insights. Let’s Talk About Responsibilities Operational Leadership and Scale • Build an integrated operating framework that unifies Sleepifi, VirtuOx, drop-ship services, and emerging solutions. • Establish capacity planning, forecasting, and throughput models that strengthen performance without unnecessary overhead. • Create standardized processes that scale across sites, offerings, and new business models. • Partner with managers who run day-to-day operations to raise operational maturity and consistency. Digital / AI-Enabled Transformation • Design automated and AI-enabled workflows that reduce manual effort, improve accuracy, and accelerate service delivery. • Modernize legacy processes and embed digital-first execution across operational teams. • Introduce new operating models that support future offerings and external commercial opportunities. Systems Integration and Cross-Functional Alignment • Lead the integration of operational processes from acquisitions and new service expansions. • Work with Resmed supply chain operations and legal to determine optimal timing, scope, and value for deeper integration. • Align systems and workflows to enterprise platforms when they deliver measurable performance, compliance, or scale advantages. Quality, Compliance, and Risk Management • Ensure operations meet regulatory, quality, and accreditation requirements across all states and sites. • Establish a strong operational risk management framework that safeguards business continuity. • Develop clear performance dashboards and metrics that inform senior leadership and guide operational decisions. Strategic Leadership • Shape long-range operational strategy and prepare the organization for scale, integration, and innovation. • Foster a culture of continuous improvement, accountability, and innovation. • Build and develop high-performing teams aligned with Resmed values. Let’s Talk About You • 10+ years of experience leading operations in healthcare services, diagnostics, digital health, or related environments. • Demonstrated success building scalable, standardized operations across multiple sites or functional areas. • Proven track record pioneering digital transformation and deploying AI-enabled workflows in operational settings. • Deep understanding of healthcare regulatory requirements and clinical operations. • Strong integrator who thrives at the intersection of operations, product, technology, and clinical teams. • Leadership style: • Visionary operator with a bias for innovation • Process-driven with strong execution discipline • Collaborative, transparent, and highly effective at influencing across organizations • Bachelor’s degree required; MBA or relevant advanced degree preferred. • Travel requirement: Ability to travel up to 25% a month. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position: $178,000.00 - $266,000.00 USD Annual. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Build and scale integrated, automated, and AI-enabled healthcare operations, ensuring compliance and strategic growth. | Over 10 years of leading healthcare or diagnostics operations, with proven success in digital transformation, system integration, and regulatory compliance. | The Head of Tech-Enabled Operations strengthens and unifies VirtuOx operations by building a scalable operating model that elevates maturity, integrates new and adjacent offerings, and advances automation and AI across diagnostic, logistics, and clinical workflows. This leader partners closely with Resmed enterprise teams—including product, engineering, supply chain operations, and legal—to define the pathway for integrating VirtuOx capabilities into Resmed’s broader infrastructure where it improves scale, compliance, and business performance. The role requires strong executive presence, mastery of detail, and the ability to translate complex operations into clear, decision-ready insights. Let’s Talk About Responsibilities Operational Leadership and Scale Build an integrated operating framework that unifies Sleepifi, VirtuOx, drop-ship services, and emerging solutions. Establish capacity planning, forecasting, and throughput models that strengthen performance without unnecessary overhead. Create standardized processes that scale across sites, offerings, and new business models. Partner with managers who run day-to-day operations to raise operational maturity and consistency. Digital / AI-Enabled Transformation Design automated and AI-enabled workflows that reduce manual effort, improve accuracy, and accelerate service delivery. Modernize legacy processes and embed digital-first execution across operational teams. Introduce new operating models that support future offerings and external commercial opportunities. Systems Integration and Cross-Functional Alignment Lead the integration of operational processes from acquisitions and new service expansions. Work with Resmed supply chain operations and legal to determine optimal timing, scope, and value for deeper integration. Align systems and workflows to enterprise platforms when they deliver measurable performance, compliance, or scale advantages. Quality, Compliance, and Risk Management Ensure operations meet regulatory, quality, and accreditation requirements across all states and sites. Establish a strong operational risk management framework that safeguards business continuity. Develop clear performance dashboards and metrics that inform senior leadership and guide operational decisions. Strategic Leadership Shape long-range operational strategy and prepare the organization for scale, integration, and innovation. Foster a culture of continuous improvement, accountability, and innovation. Build and develop high-performing teams aligned with Resmed values. Let’s Talk About You 10+ years of experience leading operations in healthcare services, diagnostics, digital health, or related environments. Demonstrated success building scalable, standardized operations across multiple sites or functional areas. Proven track record pioneering digital transformation and deploying AI-enabled workflows in operational settings. Deep understanding of healthcare regulatory requirements and clinical operations. Strong integrator who thrives at the intersection of operations, product, technology, and clinical teams. Leadership style: Visionary operator with a bias for innovation Process-driven with strong execution discipline Collaborative, transparent, and highly effective at influencing across organizations Bachelor’s degree required; MBA or relevant advanced degree preferred. Travel requirement: Ability to travel up to 25% a month. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position: $178,000.00 - $266,000.00 USD Annual. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

Lead the conceptualization and execution of motion design projects while establishing a consistent motion design language. Collaborate with various teams to deliver integrated campaign assets and contribute to campaign strategy. | A bachelor's degree in a relevant field and 7+ years of professional motion design experience are required. Mastery of Adobe Creative Suite and strong proficiency in 3D tools are essential. | Sr. Motion Designer Global Creative Resmed Let’s talk about the team: Resmed's Global Creative team functions as a full-service in-house agency that drives growth for the business. We deliver world-class, award-winning storytelling and creative solutions that build awareness around, and demand for, Resmed's offerings. We are assembling a team of top talent to build an in-house model that supports global-to-local campaign execution through a geographically distributed team enabled by emerging technologies and "follow the sun" operations. Our transformation journey is being driven by thoughtful, highly collaborative talent intent on bringing stories to life to achieve business objectives. We’re looking for a Senior Motion Designer who will drive the creative direction, execution, and innovation of motion design work across all touchpoints – digital, mobile, broadcast, and immersive. As both a hands-on creator and creative thought leader, you will craft compelling motion graphics, animations, and visual experiences that elevate our visual language for motion to reach a diverse international audience. The work of our motion team encompasses brand marketing campaigns; instructional video content aimed at both healthcare professionals and patients related to the use of our products; informational videos for our employees; and social content for a variety of audiences. This team is primarily located in U.S or Canada remote Portfolio: an online portfolio is required for this position, and a link must be included with application. Key Responsibilities Creative Leadership Lead conceptualization and execution of motion design projects for relevant campaigns, product launches, and corporate communications Establish and maintain a consistent motion design language that reflects the brand’s identity across touchpoints and markets. Providing thoughtful creative feedback and guidance across multiple tiers of creative work. Design & Storytelling Excellence Design and create 2D and 3D animations, motion graphics, and video enhancements that resonate with audiences. Ensure creative concepts are translated into clean, production ready deliverables for digital, social, broadcast, and event channels. Advise and guide CG workflows including animation, visual effects, and rendering pipelines. Collaboration & Strategy Partner with Creative Directors, Producers, Editors, and Product to deliver integrated campaign assets. Influence campaign strategy by contributing creative solutions in support of clear messaging and strategy. Extracts key insights, and asks clarifying questions, to properly align content with objectives Innovation & Trendspotting Stay ahead of design and technology trends in animation, 3D, AR/VR, and immersive. Introduce new techniques, tools, and approaches to elevate creative output and efficiency. Champion experimentation and bold creative thinking within the team. Qualifications Bachelor’s degree in Motion Design, Animation, Visual Communication, or related field (or equivalent experience). 7+ years of professional motion design experience, with at least 2 years in a senior or lead role. Mastery of Adobe Creative Suite (After Effects, Illustrator, Photoshop, Premiere) and strong proficiency in 3D tools (Cinema 4D, Blender, Maya, etc.). Proven track record of delivering world-class motion design for global brands. Experience managing and mentoring creative teams. Strong portfolio showcasing a wide range of motion design and animation work. Key Competencies Creative leader with exceptional motion design skills. Strong eye for detail, design, and motion. Ability to balance creative ambition with strategic business objectives. Collaborative mindset and excellent communication skills. High emotional intelligence with desire to mentor others. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $116,000.00 - $174,000.00 USD Annual For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

The Quality Assurance Analyst is responsible for evaluating customer interactions with the support team against performance standards. This role involves monitoring various communication channels and providing feedback to enhance customer service quality. | Candidates should have a minimum of 5 years of experience in SaaS customer service or a related field, with a strong understanding of customer support best practices. A bachelor's degree in a relevant field is preferred, along with proficiency in Microsoft Office and experience with Salesforce. | Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. The Quality Assurance Analyst, Customer Support is accountable for evaluating the experience between a customer and the support team representatives against predetermined standards of performance. The QA Analyst will be tasked auditing and communicating results with Quality Manager, Senior Manager(s), Customer Service and Senior Director. Must be detail-oriented, results-driven and focused on meeting the customer’s needs. Let’s talk about Responsibilities Maintain Support quality standards Monitor and review inbound and outbound calls, email, chat and social media responses against the Company’s support quality standards Identify and address potential customer interaction issues Provide positive feedback when applicable to acknowledge and reward the behavior Contribute to the team culture in a positive manner Be an advocate for the customer and for the team Be an ally of the support representatives, a partner committed to supporting them and helping them succeed Contribute to a culture where goals are attainable, and targets are met Must have a strong understanding of the complex tasks within the support representative job function Maintain a thorough knowledge of all company policies, especially those that affect call-taking metrics or performance standards Be a part of a culture that has committed to growth and improvement across all lines of business and within all levels of an organization Monitor and drive performance of the team Assist with escalated issues and provide direction Other tasks and responsibilities as assigned Occasional travel Let’s talk about Qualifications and Experience Minimum 3 years working in SaaS customer service, or call center environment with interactions with customers Experience in HME, Home health or healthcare industry Knowledge of customer support best practices Proven track record of analytical skills Proven ability to work independently Ability to work in fast paced, collaborative, customer-focused environment Possess a passion for customer service and exceeding goals Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner while mentoring peers Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision Must have a great attitude, be willing to learn and increasingly strive to improve Experience working in a remote environment 5+ years working in SaaS customer Service Bachelor’s degree in business, healthcare, technology, or relevant field Experience with Salesforce Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

Lead digital transformation initiatives including Oracle Fusion ERP implementation, supply chain digitization, and distribution platform modernization with cross-functional teams. | 10+ years in digital transformation or product management, Bachelor’s degree required, strong Oracle Fusion and supply chain experience, workflow design skills, and data-driven decision making. | About the Role: ResMed is accelerating its Digital Transformation journey, and we are looking for a sharp, strategic, and execution-oriented Senior Product Manager to join our Global Distribution Product Tech team. This high-impact role will drive initiatives at the intersection of technology, operations, and business transformation, including the implementation of Oracle Fusion ERP, supply chain digitization, and future-state distribution platform modernization. You will operate as a change agent and strategic thought partner, capable of leading large-scale, cross-functional programs with data-driven decision-making, exceptional workflow design skills, and business process innovation. Key Responsibilities: Strategic Vision & Transformation Shape and execute the digital transformation roadmap aligned with global supply chain and distribution goals Act as a key influencer in driving the Oracle Fusion ERP program to deliver robust, future-ready solutions tailored to the evolving needs of Global Distribution, Logistics, and Trade. Identify and prioritize transformation opportunities based on impact, readiness, and ROI Collaborate with global leaders to ensure technology solutions support business agility, scalability, and compliance Product & Process Leadership Lead end-to-end product lifecycle from discovery through delivery for complex initiatives Develop future-state business process workflows, operating models, and digital capabilities Partner with cross functional teams to map As-Is and To-Be flows that streamline handoffs and enhance visibility Ensure that all product solutions support global scalability and localization needs Data & Analytical Thinking Leverage SQL, dashboards, and data modeling to inform prioritization and validate business impact Conduct root cause analysis and identify performance gaps across supply chain and distribution workflows Build strong narratives backed by data for leadership communication and business case development Execution & Delivery Excellence Support cross-functional delivery teams (IT, QA, Ops, Compliance, Finance, etc) throughout the SDLC Own documentation of epics, features, and business requirements; ensure traceability to value outcomes Drive execution in hybrid environments (Agile sprints + stage-gated governance) Actively participate in sprint planning, demos, and UAT coordination Leadership & Mentorship Mentor junior Business Analysts and Product team members in effective stakeholder engagement, documentation, and discovery practices Cultivate a culture of structured thinking, systems mindset, and continuous improvement Act as a go-to subject matter expert for strategic initiatives within the Distribution & Supply Chain space Ideal Candidate Profile Basic: Bachelor’s degree in Supply Chain, IT, Business, or related field. 10+ years of experience in Digital transformation, Business Process Innovation or Product management. Strong experience with Oracle EBS and/or Oracle Fusion Cloud (Supply Chain/Logistics modules). Deep understanding of Supply chain, Distribution and Fulfillment operations. Proven experience leading large scale enterprise-wide technology implementations (Oracle Fusion strongly preferred) Outstanding workflow/process design skills using Visio, Miro, etc. Strong data orientation, with comfort using SQL or reporting tools to validate outcomes and guide decisions. Excellent communicator — clear, concise, and confident when engaging executives and frontline teams Preferred: Prior experience managing transformation projects in highly regulated industries such as medical devices, healthcare, or pharmaceuticals. Prior experience supporting global deployments or change initiatives. Experienced in tools like Jira, Confluence, Smartsheet, Objective We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $148,000- $222,000 Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

Lead and manage the RCM team to ensure accurate billing and financial results, develop and maintain SOPs, train staff, and report on quality and financial metrics. | Requires 2+ years home infusion billing and supervisory experience, HIPAA knowledge, strong problem-solving and communication skills, and a 2-year degree or college coursework. | Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. The RCM Team Lead is responsible for staff’s financial results of all of the insurance companies assigned to Brightree home infusion/pharmacy customers. In addition, this role is, responsible for assisting Director in creating SOPs for the team to follow, assisting Director in creating procedures and systems for quality assurance as directed by Medicare, Medicaid and Private insurance. Assist in creating and revising our standard operating procedures and educate our partners, vendors, and internal teams on those procedures. Responsible for training, monitoring quantity and quality assurance of work performed by internal team members. Let's talk about Responsibilities: • Understanding all general rules, guidelines, and methods to get paid from their staff’s assigned payers and the ability to back up/fill in for staff when necessary • Responsible for the financial results of each Brightree RCM customer by ensuring accuracy of their team that results in: • Streamlining processes that will Reduce adjustments and write offs • Ensure that the billing methodology for each payer is documented and set-up throughout the Brightree system to realize maximum reimbursement • Propose and implement changes and updates to the configuration in areas such as: • Price tables • Pharmacy Contacts • Insurance Settings • Therapy and per diems • Modules adoption • Additional Services • Identifying areas of opportunities to better streamline internal or external processes: • By making suggestions for system enhancements to the Brightree System • Or process improvements to increase efficiency and accuracy • Prepares and submits reports to Director as needed including but not limited to: • Quality Assurance Reporting • Denial Analyst Reporting • Service Level Agreement Reporting • Productivity and benchmark results • Monthly financial reporting • Other key reporting as identified by the Director or Brightree RCM Customer • Ensures adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals • Maintains patient confidentiality and function within the guidelines of HIPAA • Training new employees on all Brightree RCM Policies & Procedures • Learning and documenting the billing methodology for new payer assignments for existing or new RCM accounts • Other tasks and responsibilities as assigned. Let's talk about Qualifications and Experience: • High school diploma required. • Minimum of 2 years of home infusion billing or accounts receivable experience required • Minimum of 2 years of experience working in & maintaining HIPAA standards • Highly skilled in using computers & Microsoft products (Excel and Word) is required • Minimum of 2 years of Supervisory experience preferably in home infusion • Math aptitude • Strong problem-solving skills focused on resolving complex home infusion claims • An effective communicator with strong oral, written and persuasive skills and capability to deal with people at all levels in the organization and the public in a professional manner • Exceptional organizational skills with a high level of attention to detail and the ability to multitask • Self-starter, results driven, highly motivated, high energy • Proven track record of working towards and exceeding metrics strongly preferred • A 2-year degree or additional college coursework • 5 years of experience in a healthcare reimbursement role We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $61,000 - $76,000 ​For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

As a Home Infusion Reimbursement Coordinator, you will manage the reimbursement process for home infusion services, ensuring accuracy and timeliness. This includes resolving complex claims and collaborating with various teams to optimize revenue outcomes. | Candidates must have a minimum of 2 years of home infusion billing experience and experience maintaining HIPAA standards. Proficiency in Microsoft products and strong communication skills are also required. | Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. Are you an experienced professional with a minimum of 2 years of home infusion billing and accounts receivable experience? If so, we have an exciting opportunity for you as a Home Infusion Reimbursement Coordinator. In this role, you will be a key player in ensuring accurate and timely reimbursement for home infusion services navigating the complexities of billing, claims, and compliance. Let's talk about Responsibilities: As a Home Infusion Reimbursement Coordinator, your primary focus will be on orchestrating the reimbursement process for home infusion services. This includes Managing billing procedures Resolving complex claims Staying abreast of regulatory changes to maintain compliance. Engaging with internal and external stakeholders to streamline processes and optimize revenue outcomes. Collaborating with cross-functional teams to achieve service and sales goals. Let’s talk about Qualifications and Experience Minimum of 2 years of home infusion billing experience. 2 years of experience in maintaining HIPAA standards. Proficient in using computers and Microsoft products (Excel and Word). Strong motivation in billing, claims, and document management. Effective communication skills and problem-solving abilities. High school diploma required; equivalent education and experience considered. Broad knowledge of routines and procedures. Proven track record of working towards and exceeding metrics. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: 16.48 - 24.72 USD Hourly. For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

The Associate Integration Analyst will support integration deployment, activation, and customer support by collaborating with teams to achieve goals and ensuring customer needs are met. This role involves troubleshooting technical issues and maintaining communication with customers regarding project status and resolutions. | Candidates should have a bachelor's degree or equivalent experience, with strong leadership and communication skills. Proficiency in Salesforce and FinancialForce is required, along with a commitment to continuous learning and problem-solving. | MatrixCare is a cutting-edge Electronic Health Record provider that is disrupting the Long-Term Care market. We are the only EHR provider in the industry to focus on the entire senior care continuum, we’re dedicated to helping providers improve operational efficiencies and provide exceptional care. We're hiring an Associate Integration Analyst in Tech Services to support our integration deployment, activation, and customer support mission. This highly visible position involves interacting with a variety of individuals internally and externally and at all levels of the organization. The individual must be driven and a self-starter, organized and detail-oriented, have excellent communication skills and be highly patient and empathetic. This position also requires the ability to understand complex software and business concepts and to quickly absorb the business details. You will be joining a highly engaged team at a highly impactful time, so you will have the ability to make a real difference! Let’s talk Responsibilities Build engagement, confidence, and enthusiasm while establishing the team vision. Plan ahead, perform analysis, and mitigate risks to ensure successful outcomes. Collaborate with the team to set and achieve SMART goals. Serve as a responsible steward of company resources. Make timely, tough decisions and navigate difficult conversations effectively. Lead and develop high-performing teams while fostering ownership and accountability. Dedicate time to learning and create cross-training opportunities for team members. Consistently deliver repeatable, predictable, and high-quality results. Create and maintain a strong culture of customer focus. Advocate for customer needs and ensure alignment with business goals. Understand customer requirements and key decision makers (KDMs). De-escalate challenging situations by providing actionable solutions. Partner cross-functionally with other departments to identify and implement solutions. Provide clear written and verbal communication on project status, updates, and issues. Maintain continuous communication with customers regarding issues and resolutions. Supply accurate steps and data to other departments for escalations and issue resolution. Quickly identify issues with urgency, scope, and customer-facing impact. Assess project impacts on scope and timeline (e.g., data gaps, vendor delays). Troubleshoot and reproduce errors using technical tools (e.g., SOAPUI, HL7 Reader). Acquire a thorough understanding of departmental processes, interfaces, and applications. Act as a technical escalation point for integrations from Support and other teams. Let’s talk Experience and Qualifications Bachelor’s degree in related field or equivalent years of experience Demonstrated courageous yet humble leadership style. Strong ability to build engagement and inspire confidence in teams. Critical thinking, risk analysis, and problem-solving skills. Curiosity-driven mindset with a commitment to continuous learning. Skilled at asking questions, active listening, and learning from others. Excellent conflict resolution and de-escalation skills. Strong written and verbal communication abilities. Proficient in Salesforce (SF) and FinancialForce (FF) for ticketing, project logging, and time tracking. Proficient with SharePoint and intranet resources. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $28.49 - $42.72 Hourly For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.