Resident

Support and execute email marketing campaigns, coordinate assets, ensure quality, and analyze performance across multiple brands. | 2-4 years experience in CRM/email marketing, hands-on ESP experience, strong organizational skills, and familiarity with campaign QA and reporting. | Job Description: • Build and schedule email campaigns across multiple brands by following and/or creating calendars, briefs, and related documentation • Support execution of promotional and seasonal campaigns tied to key business moments • Write and/or edit email copy as needed, including subject lines, preheaders, and body copy updates, while adhering to brand voice and guidelines • Partner with the creative team to request and coordinate assets required for campaigns • Own end-to-end QA to ensure accuracy across copy, links, images, targeting, personalization, send timing, and related requirements • Maintain strong campaign organization, including naming conventions, documentation, and calendar updates • Monitor sends and proactively flag issues or risks • Support basic segmentation setup and other email-adjacent needs as required, including setting up promotional codes for campaigns • Support reporting on email performance by using established Looker dashboards to pull requested data and summarize campaign results Requirements: • 2–4 years of experience in CRM, email, or lifecycle marketing • Hands-on experience executing email campaigns within an ESP • Strong attention to detail and a proven ability to QA campaigns thoroughly • Comfort working from detailed and/or directional calendars and campaign briefs • Strong organizational and time-management skills • Clear written communication skills and the ability to manage multiple priorities • Experience with Klaviyo (preferred) or a similar ESP • Exposure to SMS marketing or interest in expanding into SMS execution • Experience working across multiple brands or lines of business • Experience in e-commerce or DTC marketing environments Benefits: • Remote-first workplace (since 2016!) • Competitive pay • Annual bonus potential • Health, Vision & Dental Insurance • HSA company contributions • 401K with company match component • Generous PTO. • Wellness benefits • Online learning resources & trainings • WFH office and cell phone/internet stipend • A FREE MATTRESS plus an awesome Friends and Family discount!

Lead enterprise-wide workforce planning, forecasting, and performance management for a virtual contact center supporting multiple brands and channels. | Over 6 years of experience in workforce management or contact center operations, with hands-on experience with WFM tools, supporting high-growth eCommerce or consumer organizations, and ability to work with BPO or hybrid teams. | CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customer's needs. Since our inception in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment. At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum. This is a Remote position. To be considered for this role candidates must reside and be authorized to work in the United States. About the Role: The Senior Manager, Workforce Management will play a critical role in shaping and scaling the workforce strategy for our fast-growing, data-driven eCommerce organization. This role sits at the intersection of customer experience, operations, finance, and analytics, owning how our virtual contact center evolves to support rapid growth across multiple brands and channels. In this highly collaborative role, you will lead enterprise-wide workforce planning and performance for our virtual contact center, ensuring service level commitments are met through advanced forecasting, agile capacity planning, and disciplined financial management. You will work closely with Executive Leadership, Operations, Data, Finance, and Brand partners to translate business growth, seasonality, and strategic priorities into scalable workforce solutions that balance customer experience, efficiency, and cost. This is an exciting opportunity for a strategic workforce leader who thrives in high-growth environments, enjoys solving complex problems with cross-functional partners, and wants to make a visible impact on how a modern eCommerce business scales its customer experience. What You’ll Be Doing: Own and lead the end-to-end workforce management strategy, including scheduling, shift design, PTO/VTO governance, and short- and long-term capacity planning across all contact channels and brands. Establish and mature agile forecasting practices by partnering with Data and Operations to design, refine, and scale predictive demand and capacity models that anticipate business shifts and growth. Provide executive oversight of real-time performance management, ensuring queue health, productivity, and customer experience objectives are consistently met while empowering operational teams to execute effectively. Define and evolve workforce performance measurement frameworks, delivering executive-ready insights on key metrics (AHT, EACW, Adherence, Hold Time, SLA performance, cost per contact, etc.), and proactively surfacing risks, trends, and opportunities. Own service level strategy and governance, balancing customer experience, operational efficiency, and cost optimization while driving continuous improvement initiatives. Lead workforce-related financial planning in partnership with Finance and Data teams, including headcount modeling, annual operating plans, long-range forecasts, and ongoing management of internal labor and BPO spend. Drive enterprise-level efficiency initiatives, including routing optimization, automation opportunities, staffing utilization, vendor strategy, and structural improvements to reduce cost per contact. Serve as the workforce planning lead for enterprise initiatives such as new channel launches, platform migrations, testing, and major operational changes, ensuring organizational readiness and scalable staffing models. Act as a trusted strategic advisor to senior and executive leadership, translating workforce data into clear recommendations that support growth, agility, and operational resilience. Build, mentor, and develop a high-performing workforce management team, establishing best practices, career paths, and a culture of accountability, innovation, and continuous learning. Skills/Qualifications: 6+ years of progressive experience in workforce management, contact center operations, or capacity planning, including senior-level ownership of forecasting and real-time performance. Demonstrated experience leading workforce strategy in complex, multi-channel contact center environments. Hands-on experience with workforce management and forecasting platforms (e.g., Assembled, NICE, Five9, Intercom, Avaya, or similar WFM tools). Experience supporting high-growth DTC, e-commerce, or consumer-focused organizations strongly preferred. Strong interpersonal skills with the ability to bring an upbeat, professional, and respectful approach to internal and external customers Ability to apply sound, independent judgment and discretion on matters of substantial importance to the company in performing duties, resolving complex problems, and interpreting policies and regulations Experience working with a BPO or hybrid team Demonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growth Able and willing to travel internationally and domestically several times/year What We Offer: (subject to eligibility requirements): Remote-first workplace (since 2016!) Competitive salary Annual bonus potential Health, Vision & Dental Insurance HSA company contributions 401K with company match component “Take what you need” PTO. Wellness benefits Online learning resources & trainings WFH office and cell phone/internet stipend A FREE MATTRESS plus an awesome Friends and Family discount! If you reside in a state or location where pay transparency laws or regulations have been adopted, please read the following: The salary for this position is $105,000-$130,000.00. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location, and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at People@residenthome.com As part of our hiring process, Resident may conduct employment-related reference checks for finalists for this role. This may include contacting current or former employers, supervisors, or professional references to obtain job-related information regarding work history, performance, and qualifications. Any information requested or considered will be limited to job-related factors and will not include information related to protected characteristics, including but not limited to age, disability, medical condition, family status, race, religion, national origin, sex, sexual orientation, gender identity, or any other status protected by applicable law. Reference checks are conducted consistently and fairly for candidates applying to the same role and are used as one component of our overall hiring decision-making process. By applying for this position, you acknowledge that you have been informed of this process. If you advance in the hiring process, you will be asked to provide a separate written authorization before any reference checks are conducted. While this role at Resident is remote, if hired, please note that Resident employees are expected to first notify the People Operations Team (HR) if they plan to move from the state in which they were hired. Additionally, from time to time, the Company may organize in-person meetings, trainings, team events, or other off-site gatherings that are important to business operations and team alignment. Attendance at these events is considered an essential function of the role, and Resident employees are expected to participate and travel as-needed. The Company will provide advance notice of such events and will cover approved, reasonable business travel expenses in accordance with Company policy. Resident is a privately held company headquartered in San Francisco, CA, with offices in Tel Aviv and manufacturing operations in Jeffersonville, IN. Learn more at: https://www.residenthome.com. Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #LI-REMOTE Resident Home participates in E-Verify.

Lead and develop the product organization, define strategic roadmaps, and collaborate cross-functionally to deliver impactful digital products. | 15+ years in product leadership, experience with consumer ecommerce, platform/SaaS products, scaling teams, and strong communication skills. | CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customer's needs. Since our inception in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment. At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum. To be considered for this remote opportunity, you must reside and be authorized to work within the United States. About The Role: We are seeking a visionary Vice President of Product to lead and scale our Digital Product organization. This executive will own strategy, execution, and team development across our direct-to-consumer brands presence, our proprietary commerce platform, and other internal applications and data products that make up Resident’s technology differentiation. The ideal candidate brings deep consumer ecommerce product leadership, platform and SaaS experience, and a track record of building high-performing product organizations. Reporting to the Chief Technology Officer, you will partner closely with Engineering, Data, Design, Brand, Marketing, Operations and Customer Success to align product execution with company goals and customer needs. What You’ll Be Doing: Strategic Leadership & Vision Define and own the product vision and strategic roadmap for the Digital Product organization in alignment with Resident’s business objectives and growth priorities. Spearhead the development of innovative internal applications and data products that create a competitive edge. Product Execution & Delivery Lead product planning and delivery practices across cross-functional teams to ensure high-quality releases that drive measurable business impact. Lead and grow a world-class product design function, delivering intuitive user interface designs built on a modular, reusable design system. Champion a customer-centric, data-driven approach across discovery, design, experimentation, and delivery. Operationalize frameworks for prioritization that balance customer insights, business value, risk, and technical debt. Metrics & Measurement Define and own key product success metrics (e.g., conversion, AOV, LTV) and establish clear visibility into performance. Drive rapid experimentation and data-informed decision making to continuously improve product outcomes. Team Leadership & Development Build, mentor, and scale a world-class product organization including Senior Product Leaders, Product Managers, Product Designers, and associated roles. Foster a culture of innovation, outcome-orientation, collaboration, and continuous learning. Develop product management career frameworks and strengthen cross-functional collaboration practices. Cross-Functional Collaboration & Executive Communication Partner with Engineering leadership to optimize delivery processes and ensure architectural alignment with product goals. Work with Brand, Marketing, Customer Success, Ops, and Data to translate market & customer insights into impactful product outcomes. Regularly communicate product strategy, progress, risks, and outcomes to executive leadership and broader organization. Serve as a product thought leader within the company, key partners and external forums as appropriate. Skills/Qualifications: 15+ years of product leadership experience with increasing scope and responsibility, including consumer ecommerce and/or digital marketplace leadership. Proven track record leading product organizations that build both customer-facing digital experiences and platform/SaaS-like internal products. Experience scaling product teams and driving operational excellence in fast-paced, growth-oriented organizations. Strategic thinker with excellent judgment and ability to balance strategic focus with tactical execution. Strong communicator comfortable presenting to executives and cross-functional teams. Deep empathy for customers, demonstrated through strong practices in discovery and validation. Excellent analytical skills with skill leveraging data to inform decisions and product prioritization. Experience with headless commerce architectures, modular product platforms, and modern ecommerce ecosystems. Willing and able to attend in-person meetings. What We Offer (subject to eligibility requirements): Remote-first workplace (since 2016!) Competitive salary Annual bonus potential Health, Vision & Dental Insurance HSA company contributions 401K with company match component “Take what you need” PTO Wellness benefits WFH office and cell phone/internet stipend A FREE MATTRESS plus an awesome Friends and Family discount! If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The salary for this position is $240,000 - $300,000. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at People@residenthome.com While this role at Resident is remote, if hired, please note that Resident employees are expected to first notify the People Operations Team (HR) if they plan to move from the state in which they were hired. Additionally, from time to time, the Company may organize in-person meetings, trainings, team events, or other off-site gatherings that are important to business operations and team alignment. Attendance at these events is considered an essential function of the role, and Resident employees are expected to participate and travel as-needed. The Company will provide advance notice of such events and will cover approved, reasonable business travel expenses in accordance with Company policy. Resident is a privately held US-based Company with remote employees in the US and the UK, and an office in Tel Aviv, Israel. Learn more at: https://www.residenthome.com Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #LI-REMOTE Resident Home participates in E-Verify

Develop and execute growth strategies across online communities to drive customer acquisition and engagement. | 3-5 years of experience in growth hacking, digital marketing, with strong understanding of Reddit, Facebook Groups, and data analysis. | CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customer's needs. Since our inception in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment. At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum. This is a Remote position. To be considered for this role candidates must reside and be authorized to work in the United States. About the Role: Resident Home is seeking an experienced and strategic leader to join our team as the Manager Growth, Organic Social. We are dedicated to providing our customers with the best sleep experience through our premium products and exceptional customer service. We are looking for a talented and driven Growth Manager, Organic Social to join our team and help us expand our presence in online communities. We are seeking a Manager Growth, Organic Social with a proven track record of driving new customer acquisition through innovative and data-driven strategies. The ideal candidate will be adept at leveraging online communities, including Reddit and Facebook Groups, as well as other digital channels to fuel our growth. This role requires a creative thinker with a deep understanding of growth marketing, analytics, and community engagement. What You’ll Be Doing: Develop and execute growth strategies to drive new customer acquisition across Reddit, Facebook Groups, and other digital platforms. Lead the execution of branded community spaces, ensuring alignment with overall brand strategy. Experiment with and optimize various growth channels and tactics to achieve measurable results. Monitor and engage with online communities to foster brand loyalty and advocacy while maintaining brand integrity. Create and test compelling content and campaigns that resonate with our target audience and drive engagement. Identify and collaborate with influencers and key community members to amplify our reach and impact. Analyze performance data and metrics to inform decision-making and optimize growth strategies. Stay ahead of industry trends and best practices in growth hacking and digital marketing. Work closely with cross-functional teams, including product, engineering, and customer service, to align growth initiatives with overall business goals. Skills/Qualifications: 3-5 years of experience in a similar role Proven experience in growth hacking, digital marketing, or a similar role within an early-stage tech startup. Strong understanding of Reddit, Facebook Groups, and other digital community platforms. Excellent analytical skills with the ability to interpret data and make data-driven decisions. Creative thinker with a knack for innovative marketing strategies and tactics. Strong written and verbal communication skills. SEO experience, preferred. Ability to thrive in an autonomous, fast-paced and dynamic environment. Passion for the mattress and sleep industry is a plus. If you are a growth-focused marketer with a passion for driving results and a knack for creative problem-solving, we would love to hear from you! Join us in shaping the future of our brand and delivering exceptional online experiences for our customers. Apply now and be a key driver of success in our dynamic and innovative team! What We Offer: (subject to eligibility requirements): Remote-first workplace (since 2016!) Competitive salary Annual bonus potential Health, Vision & Dental Insurance HSA company contributions 401K with company match component “Take what you need” PTO. Wellness benefits Online learning resources & trainings WFH office and cell phone/internet stipend A FREE MATTRESS plus an awesome Friends and Family discount! If you reside in a state or location where pay transparency laws or regulations have been adopted, please read the following: The salary for this position is $85,000 - $110,000. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location, and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at People@residenthome.com While this role at Resident is remote, if hired, please note that Resident employees are expected to first notify the People Operations Team (HR) if they plan to move from the state in which they were hired. Additionally, from time to time, the Company may organize in-person meetings, trainings, team events, or other off-site gatherings that are important to business operations and team alignment. Attendance at these events is considered an essential function of the role, and Resident employees are expected to participate and travel as-needed. The Company will provide advance notice of such events and will cover approved, reasonable business travel expenses in accordance with Company policy. Resident is a privately held company headquartered in San Francisco, CA, with offices in Tel Aviv and manufacturing operations in Jeffersonville, IN. Learn more at: https://www.residenthome.com. Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #LI-REMOTE Resident Home participates in E-Verify.