REQ Solutions

Manage end-to-end customer experience and oversee quality programs involving audits and customer interactions. | Requires 7+ years in a customer-facing or quality role, CQE certification, and experience with audits and project management. | Job Title: Corporate Customer Quality Program Manager Direct Hire Pay rate: $110,000 - $125,000/yearly + relocation assistance if needed. Plus 15% annual bonus eligibility. Shift: 8:00 AM - 5"00 PM (Monday to Friday) Description: • They could be based in SC, with the expectation of significant travel to WA during the first 1-3 months of employment. During this initial ramp-up period, travel may involve extended stays in WA (i.e., up to two weeks at a time or weekly travel), as key customer quality programs are currently established there. This immersive time in WA is intended to ensure full onboarding and knowledge transfer, enabling the individual to successfully build and implement quality systems in SC. All travel and lodging expenses will be fully covered. • Will be the face of our company, and the quality of their customer interactions will be instrumental in supporting ongoing relationships and driving potential growth for the company. • Extensive domestic travel is required; 50% or more of the time. Travel includes visits to: • Distributors • Utility customers • End-user customers • No direct reports. • Will work alongside the local Customer Quality Engineer (CQE), who handles local tactical tasks. • This manager role focuses on strategy, but will collaborate with the CQE, who may occasionally travel with them. Key Responsibilities: • This is a customer-facing role focused on managing the end-to-end customer experience; from delivery and ordering through to product end-of-life. • Act as a Customer Experience (CX) Manager; even in the absence of complaints, still engage with customers to evaluate the effectiveness of products. • Play a critical role in capturing and communicating the customer experience back to internal teams. • Work directly with utility customers and third-party auditors (i.e., for factory audits, IPM audits, and physical inspections) on a daily basis. • Oversee customer touchpoints and ensure satisfaction across the lifecycle of the product. Ideal Candidate Profile: • Strong background in Customer Experience (CX) or a similar role. • Excellent interpersonal and communication skills with the ability to engage with high-level customers. • Able to operate both strategically and tactically. • They must still have the deep technical and hands-on knowledge with the audit processes listed below. Requirements: • Minimum of 7 years’ experience working in a Quality or Customer-Facing organization. • Minimum of 5 years’ experience in a Quality Management or Project Management role; managing large-scale, x-functional projects. • Bachelor’s degree in Engineering or equivalent work experience. • Experience with field failures/complaints required. • Must be a Certified Quality Engineer (CQE). • Familiarity with utility customers and third-party audits, including: • Factory audits • IPM audits • Physical inspections • Lean Six Sigma Green Belt or Black Belt preferred; alternatively, certification as a Lean Master or Lean Expert is also acceptable.

Develop and architect safety-critical gas turbine engine control software compliant with DO-178C, support software integration and testing, improve development processes, set up CI/CD frameworks, and liaise with certification authorities. | US Citizenship, Engineering degree in STEM with 5+ years experience, expertise in embedded software design, safety-critical software, gas turbine systems, and closed-loop control logic. | Job Title: Senior Embedded Software Engineer Location: Novi, MI (Hybrid - Remote) Duration: 12 Months Contract + Possibilities of Extension Shift: 1st shift is 8:00 AM -5:00 PM (M-F) Note: Those Candidates who can work on W2 basis without any sponsorship are encouraged to apply. Description: Preferred Requirements • Gas turbine experience • Experience w/ developing safety- critical software • Experience w/ developing logic for closed-loop systems • Experience w/ embedded software design Basic Requirements: • US Citizenship • Engineering Degree (preferably a BS in a STEM discipline so it can apply to more than one role within the evergreen requisitions) with a minimum 5 years of experience OR MS in STEM with a minimum of 3 years of experience. What you will be doing: • With this attractive opportunity you will get a chance to: • Develop safety-critical gas turbine engine control software to DO-178C compliance objectives • Software architecting support to enable software-to-software integration a testing, to include product line methodologies • Develop and modify processes and methods to enable the team to achieve compliance objectives and optimal development pace • Setting up and modifying continuous integration / continuous deployment (CI/CD) frameworks, to enable software development to be easily worked by the development team • Liaison with certification airworthiness authorities to explain approaches, demonstrate compliance to objectives, and close out audit findings.