Rentvine

The Part-Time Collections Specialist will manage and resolve customer past-due balances by contacting customers regarding failed payment transactions and guiding them through updating their payment information. They will also maintain accurate records of outreach efforts and provide regular reporting on collections progress. | Candidates should have 1-3 years of experience in collections or a related finance/customer service role, with strong communication skills and the ability to handle sensitive situations professionally. Familiarity with billing systems and a customer-focused approach are essential. | About the role We are seeking a detail-oriented and proactive Part-Time Collections Specialist to help manage and resolve customer past-due balances related to our monthly subscription services. This role focuses on outreach to customers with failed credit card transactions, missing or expired payment information, and other billing-related issues that cause delinquent accounts. The ideal candidate is professional, persistent, customer-focused, and comfortable handling both outbound communication and internal coordination. What you'll do Customer Outreach & Collections Monitor and manage a queue of past-due customer accounts Contact customers via phone, email, and ticketing systems to address failed payment attempts or missing/expired payment details. Clearly communicate outstanding balances, payment instructions, and billing expectations while maintaining a courteous, service-oriented approach. Follow up diligently on unresolved cases following an established cadence (e.g., 1-week, 2-week, 30-day intervals). Billing Resolution Guide customers through updating or correcting payment information (credit card updates, bank ACH details, etc.). Coordinate with the accounting or support teams when payment issues require internal investigation or adjustments. Ensure customers understand their account status and potential service impacts due to non-payment. Tracking & Reporting Maintain accurate notes and status updates on all outreach and collection efforts in CRM or billing systems. Identify trends that may indicate systemic billing issues and escalate them appropriately. Provide the Controller and Finance team with regular reporting on collections progress, aging summaries, and accounts requiring special handling. Process Improvement Recommend enhancements to communication templates, escalation workflows, and collections scripts. Assist in refining proactive measures to reduce future delinquencies. Describe the experience and attributes of the ideal candidate Required Qualifications 1–3 years of experience in collections, accounts receivable, customer billing, or a related finance/customer service role. Strong written and verbal communication skills; ability to communicate professionally under sensitive circumstances. Comfortable working with billing systems, CRM platforms, and spreadsheets. Highly organized and capable of managing a dynamic queue of follow-ups and deadlines. Ability to maintain professionalism and empathy, even in challenging customer interactions. Preferred Qualifications Experience working in a SaaS or subscription-based business. Familiarity with automated billing systems, payment gateways, and recurring billing processes. Experience handling ACH and credit card payment troubleshooting with customers. Work Schedule & Structure Part-time role: approximately 10–20 hours per week, with flexibility based on collections volume. May be remote or onsite depending on company policy. Reports directly to the Controller.

Manage daily office operations, support team needs, coordinate events, maintain office supplies and safety compliance, and assist with various administrative tasks. | Experience in office management or fast-paced operations, proficiency with collaboration tools, strong organizational and communication skills, ability to work onsite full-time, and physical ability to lift up to 25 lbs. | About Rentvine Rentvine is the fastest-growing property management software company in the industry, ranked #60 on the 2025 Inc. 5000 list. Our powerful, cloud-based platform helps property managers streamline operations, reduce manual work, and deliver a better experience for tenants and owners. Behind that innovation is a team-first culture that puts people at the center. We care deeply about building a company where smart, driven individuals can grow, feel supported, and do the best work of their careers. Our people aren't just part of our success—they're the reason for it. About The Role The Office Manager will be responsible for ensuring the smooth day-to-day operations of our office and providing administrative support on the People teams. This role is essential in maintaining a productive, efficient, and positive work environment, whether in-office, hybrid, or remote. What You'll Do • Keep the office running smoothly • * Oversee day-to-day office operations, equipment, and supply management to ensure a productive, well-stocked, and organized environment. • Deliver a welcoming experience • * Manage visitor logistics including travel, accommodations, and in-office hospitality to create a positive impression. • Support the team with the tools they need • * Coordinate equipment and onboarding materials for new hires and ensure existing employees have what they need to thrive. • Plan and execute engaging events • * Organize team-building activities, office celebrations, and happy hours that strengthen culture and connection. • Own the little things that make a big difference • * Maintain snacks, beverages, and swag to support employees and brand presence. • Ensure safety and compliance • * Oversee office maintenance, emergency procedures, and regulatory compliance to keep our space secure and operational. • Pitch in wherever needed • * Help with office moves, manage support lines, and assist with conference prep and building services to keep everything on track. Qualifications • Demonstrated success as an Office Manager or in a fast-paced operations role. • Proficiency with productivity and collaboration tools (Google Workspace, Slack, Monday). • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities. • A proactive, approachable, and resourceful attitude with a passion for supporting teams. • An organizer at heart with exceptional attention to detail—you consistently follow through on commitments and ensure nothing falls through the cracks. • A natural collaborator who enjoys supporting and connecting people, building rapport across teams, and creating a welcoming environment. • Strong communication skills—you tailor messages for different audiences, listen actively,and keep others informed so work flows smoothly. • You demonstrate a Growth Mindset—open to feedback, curious about improving processes, and eager to learn new systems or tools as the office evolves. • Comfortable adapting to shifting needs and priorities while maintaining composure and positivity. • Can be in office (Estero, FL) 5 days a week • Ability to lift up to 25 lbs