Rentokil Pest Control

Lead cross-functional teams to execute strategic infrastructure and security projects across North America. | Bachelor's degree or equivalent with 4-6 years technical leadership experience and proficiency in Agile, Waterfall, Jira, and cloud tools. | Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Overview The Delivery Manager is a high-impact leadership role responsible for the end-to-end execution of strategic infrastructure initiatives and security deliverables across North America. Acting as a master orchestrator, you will bridge the gap between complex technical requirements and business objectives, ensuring that technology deployments are seamless, efficient, and highly reliable. This role demands a "rapid iteration" mindset and the ability to thrive in a fast-paced, cross-functional environment where continuous improvement is the standard. Duties & Responsibilities Develop and execute long-term delivery strategies for North American infrastructure, aligning technical milestones with core business objectives and senior leadership's vision. Lead the full lifecycle of strategic projects, ensuring all deliverables meet rigorous scope, budget, and quality standards while maintaining optimal resource utilization. Leverage operational data and external best practices to streamline workflows, identify innovation opportunities, and drive a culture of continuous improvement. Establish robust program management frameworks using Jira to track progress, manage templates, and provide transparent reporting on critical initiatives. Proactively identify delivery bottlenecks and security risks, performing root cause analysis to implement creative solutions and contingency plans. Act as the primary liaison between Architecture, App Dev, Finance, and the ePMO to synchronize infrastructure requirements with non-infrastructure business goals. Partner closely with Financial Business Partners to ensure accuracy in financial reporting and cost control across the infrastructure landscape. Lead and participate in PI (Program Increment) planning sessions to align platform requirements across various teams and ensure seamless release lifecycles. Direct cross-functional teams by providing guidance and mentorship, fostering a high-performance environment rooted in collaboration and accountability. Serve as the central point of contact for internal clients and global partners, managing an effective meeting cadence to resolve issues and maintain strong organizational relationships. Candidate Requirements Education Bachelor's degree in IT Related Field or related field OR equivalent years of experience. Equivalent years of experience are defined as one year of applicable professional experience for each year of college requested. Experience Minimum of 4–6 years of professional experience as a Delivery Manager or in a closely related technical leadership role. Proven track record of successfully managing and delivering complex infrastructure and security projects from initiation to completion. Demonstrated history of achieving measurable results and driving organizational growth through strategic initiatives. Experience working within various project management methodologies, specifically Agile and Waterfall. Hands-on experience with cloud productivity and project management tools, including Google Workspace (Drive, Gmail) and Jira. Practical experience leading cross-functional teams and managing multiple concurrent demands in high-pressure environments. Experience in a "rapid iteration" or iterative development landscape, navigating organizational complexities and ambiguity. Skills & Competencies Deep understanding of project lifecycles, release management, and ITIL governance frameworks. Proficiency in interpreting complex data sets to inform decision-making and identify opportunities for innovation. Advanced working knowledge of IT infrastructure, platform enhancements, and cloud hosting landscapes. Strong coordination skills with a sharp attention to detail and the ability to manage scope, budget, and resource allocation. Ability to anticipate future challenges, stay ahead of industry trends, and develop long-term delivery strategies. A proactive approach to leading organizational change and fostering a culture of continuous improvement. Exceptional ability to empower others, resolve conflicts, and drive alignment across diverse stakeholder groups without formal authority. A passion for innovation, intellectual curiosity, and a "business-minded" approach to solving technical problems. Excellence in verbal and written communication, with the ability to translate complex technical concepts for non-technical stakeholders. Proven ability to build and maintain robust partnerships with Architecture, App Dev, and Financial business partners. The ability to rationally analyze all sides of an issue to reach well-informed, objective solutions. High degree of flexibility to pivot based on changing business priorities and evolving market conditions. Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Lead cross-functional teams to design and implement scalable customer experience strategies that improve satisfaction and operational efficiency. | Bachelor's degree required, Master's preferred, with 10+ years in customer experience, digital transformation, or enterprise solution design. | Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Overview The Director of CX Solutions is responsible for designing and delivering strategic, scalable customer experience (CX) solutions that align with business objectives, improve customer satisfaction, and drive operational efficiency. This role serves as a cross-functional leader who understands business processes, emerging technologies, and the voice of the customer to architect CX solutions that can scale across the organization. Key Relationships Executive leadership (C-Suite) to align on overarching CX vision, KPI’s and strategic priorities, technology and design Customer Service/Support Leadership to optimize customer-facing processes and tools that support change and enable success for front line colleagues Marketing and Brand teams to ensure CX solutions are grounded in real-time customer feedback and messaging. IT &Technology teams for integration and deployment of CX platforms and tools External stakeholder - Vendors, Consultants and endusers to design, test, integrate and measure tools Duties & Responsibilities Lead the design and delivery of end-to-end customer experience (CX) solutions aligned with journey mapping, brand strategy, and business objectives. Collaborate with cross-functional stakeholders (Marketing, Product, Technology, Operations, Customer Service) to assess current processes and identify opportunities for improvement. Translate customer insights and feedback into actionable strategies, solution designs, and measurable improvements. Analyze and optimize customer interaction processes, addressing inefficiencies and standardizing workflows for consistency and scalability. Evaluate, recommend, and implement scalable CX technologies (CRM, contact center platforms, automation tools, feedback systems) in partnership with IT and vendors. Stay current on CX technology trends and emerging solutions, assessing their applicability to enhance customer and business outcomes. Gather, document, and prioritize business and functional requirements, facilitating solution workshops to align technical capabilities with business needs. Lead change management initiatives to ensure adoption of new processes and technologies across departments. Oversee execution of multiple CX initiatives, managing timelines, dependencies, budgets, and resource allocation to deliver measurable impact. Define KPIs, track performance, and iterate solutions based on data insights, customer feedback, and evolving business needs. Candidate Requirements Education Bachelor's degree in Business, Information Systems, Customer Experience, or related field (Master’s preferred). OR equivalent years of experience. Equivalent years of experience are defined as one year of applicable professional experience for each year of college requested. Experience 10+ years of experience in customer experience, digital transformation, or enterprise solution design. Strong understanding of CX best practices, customer journey mapping, and experience measurement (e.g., NPS, CSAT, CES). Proven ability to lead cross-functional teams and influence at all levels of the organization. Experience with project management methodologies (Agile, Scrum, or PMP certification a plus). Familiarity with CX technologies (e.g., Salesforce, Zendesk, Medallia, Qualtrics, Genesys, etc.). Exceptional communication, stakeholder management, and analytical skills. Skills & Competencies Strategic Leadership – Builds long-term CX strategies aligned to customer journey and business goals; drives innovation and uses data-driven insights to prioritize improvements. Operational Excellence – Optimizes processes, reduces friction, and leverages CX technologies (CRM, IVR, chatbots, automation) to deliver seamless solutions across functions. People Leadership – Practices servant leadership, enables change management, and influences stakeholders without direct authority to drive adoption of CX initiatives. Customer Advocacy – Champions the voice of the customer, applies empathy and emotional intelligence, and develops scalable solutions to address customer pain points. Communication & Collaboration – Demonstrates executive presence, crafts compelling stories from CX insights, and fosters cross-functional collaboration to align business units. Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply. No problem! Click "Introduce Yourself" to receive alerts about opportunities that match your skills and interests. Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.