Renew Home

Lead the development and execution of consumer-facing energy saving features, collaborating with engineering, design, and partners to deliver impactful products. | Over 5 years of experience in shipping consumer-facing digital products, with strong cross-functional collaboration skills and familiarity with partner-driven requirements. | Who We Are Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America. We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone. We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard. We strongly encourage candidates to check out our website at www.renewhome.com to learn more about the world-changing work we are doing. Role Summary Renew Home is seeking a Senior Product Manager to lead high-impact consumer experiences that surface new ways for users to save, at the right times. You will own cross-cutting product work that helps people save money, improve comfort, and increase resilience, without needing to be energy experts. In this role, you will take ownership of select Home Opportunities from discovery through delivery, while also shaping key user-facing tools and experiences that support future Home Opportunities. You will work with engineering, design, analytics, partnerships, operations, and fellow PMs to deliver product solutions that serve both partner needs and end-consumer expectations. This is a critical execution and foundation-building role that helps keep our growth roadmap moving during a period of rapid expansion. This role reports to the Director of Consumer Product. What You Will Do Execute a set of priority Home Opportunities Take ownership of specific Home Opportunities from the broader roadmap, working closely with product management, design, ops, legal, and external partners. Drive product discovery, requirements definition, and execution, delivering consumer experiences that help users save in new ways. Translate partner requirements into clear consumer-facing product needs and collaborate with engineering and design to deliver high-quality, intuitive features. Support scalable patterns and components that accelerate the delivery of future home opportunities. Build Foundational Home Opportunity Features Develop and deliver underlying tooling and experiences that help consumers evaluate longer-term home energy decisions to help them save. Partner with data, intelligence, and design to turn complex energy concepts into simple, educational, and actionable consumer experiences. Ensure these features complement and strengthen the near-term roadmap while also supporting future growth pathways. Cross-Functional Planning & Alignment Work closely with engineering, design, data, partnerships, and customer-facing teams to ensure clarity around priorities and dependencies for assigned work. Help maintain strong cross-functional alignment as partner demand accelerates. Communicate priorities, decisions, tradeoffs, and progress effectively to internal stakeholders. 5+ years Product Management experience shipping consumer-facing experiences (please note B2C or B2B2C experience is a hard requirement). Experience driving cross-functional execution with engineering, design, analytics, external partners, and operations. Familiarity with partner-integrated or partner-driven product requirements. Desire to be part of a fast-moving culture with ambitious goals. (Preferred) Background in engineering or design. (Preferred) Experience building 0 to 1 products or features. (Preferred) Experience building AI- or data-powered features. What You'll Get A full-time position, with a competitive salary based on experience. The base salary for this role is: $160k - $210k. Fully remote work environment with home office set-up allowance. Real and lived work-life balance - Company perks include no pre-set vacation limits (with a top-down culture of taking meaningful PTO every year!), parental leave benefits, and a corporate value of working sustainably and putting families first. Competitive benefits package that includes numerous health and wellness benefits. 401(k) plan, with employer contributions to the same. Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day. At this time, Renew Home is unable to sponsor or take over sponsorship of employment visas. Candidates must be authorized to work in the United States without current or future immigration sponsorship from the company, including training plans for foreign students. EQUAL OPPORTUNITY EMPLOYER Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Lead the development and execution of consumer-facing energy saving features, translating partner needs into intuitive products, and supporting scalable solutions for future growth. | Over 5 years of experience in shipping consumer-facing products, with strong cross-functional leadership skills, familiarity with partner-driven requirements, and a background in engineering or design preferred. | Who We Are Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America. We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone. We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard. We strongly encourage candidates to check out our website at www.renewhome.com to learn more about the world-changing work we are doing. Role Summary Renew Home is seeking a Senior Product Manager to lead high-impact consumer experiences that surface new ways for users to save, at the right times. You will own cross-cutting product work that helps people save money, improve comfort, and increase resilience, without needing to be energy experts. In this role, you will take ownership of select Home Opportunities from discovery through delivery, while also shaping key user-facing tools and experiences that support future Home Opportunities. You will work with engineering, design, analytics, partnerships, operations, and fellow PMs to deliver product solutions that serve both partner needs and end-consumer expectations. This is a critical execution and foundation-building role that helps keep our growth roadmap moving during a period of rapid expansion. This role reports to the Director of Consumer Product. What You Will Do Execute a set of priority Home Opportunities • Take ownership of specific Home Opportunities from the broader roadmap, working closely with product management, design, ops, legal, and external partners. • Drive product discovery, requirements definition, and execution, delivering consumer experiences that help users save in new ways. • Translate partner requirements into clear consumer-facing product needs and collaborate with engineering and design to deliver high-quality, intuitive features. • Support scalable patterns and components that accelerate the delivery of future home opportunities. Build Foundational Home Opportunity Features • Develop and deliver underlying tooling and experiences that help consumers evaluate longer-term home energy decisions to help them save. • Partner with data, intelligence, and design to turn complex energy concepts into simple, educational, and actionable consumer experiences. • Ensure these features complement and strengthen the near-term roadmap while also supporting future growth pathways. Cross-Functional Planning & Alignment • Work closely with engineering, design, data, partnerships, and customer-facing teams to ensure clarity around priorities and dependencies for assigned work. • Help maintain strong cross-functional alignment as partner demand accelerates. • Communicate priorities, decisions, tradeoffs, and progress effectively to internal stakeholders. Requirements • 5+ years Product Management experience shipping consumer-facing experiences (please note B2C or B2B2C experience is a hard requirement). • Experience driving cross-functional execution with engineering, design, analytics, external partners, and operations. • Familiarity with partner-integrated or partner-driven product requirements. • Desire to be part of a fast-moving culture with ambitious goals. • (Preferred) Background in engineering or design. • (Preferred) Experience building 0 to 1 products or features. • (Preferred) Experience building AI- or data-powered features. Benefits What You'll Get • A full-time position, with a competitive salary based on experience. The base salary for this role is: $160k - $210k. • Fully remote work environment with home office set-up allowance. • Real and lived work-life balance - Company perks include no pre-set vacation limits (with a top-down culture of taking meaningful PTO every year!), parental leave benefits, and a corporate value of working sustainably and putting families first. • Competitive benefits package that includes numerous health and wellness benefits. • 401(k) plan, with employer contributions to the same. • Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day. At this time, Renew Home is unable to sponsor or take over sponsorship of employment visas. Candidates must be authorized to work in the United States without current or future immigration sponsorship from the company, including training plans for foreign students. EQUAL OPPORTUNITY EMPLOYER Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Coordinate interview processes, serve as the primary candidate contact, and improve hiring workflows. | Must have 2+ years of recruiting coordination or HR operations experience, excellent organizational skills, and familiarity with ATS, GSuite, and Slack. | Who We Are Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America. We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone. We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard. We strongly encourage candidates to check out our website at www.renewhome.com to learn more about the world-changing work we are doing. Role Summary Renew Home is looking for a highly organized, detail-oriented Contract Recruiting Coordinator to lead our coordination efforts. This role is ideal for someone who is excited to own core scheduling and communication workflows while also stretching into additional talent acquisition responsibilities over time. You’ll be essential in delivering a seamless candidate experience and ensuring our hiring processes run smoothly as we scale. You’ll partner closely with recruiting, hiring managers, and interview teams across the company to schedule interviews, manage candidate communication, and keep workflows on track in a fast-paced environment. This contract may be extended for an additional three months. What You Will Do Own interview scheduling across all phases of our interview processes, including last minute adjustments and time sensitive logistics. Serve as the primary point of contact for candidates, delivering a warm, timely, and professional experience throughout the hiring lifecycle. Build strong relationships with key stakeholders, and navigate hiring teams' complex and dynamic schedules. Maintain our hiring systems by updating candidate statuses, posting/modifying jobs, managing pipelines, and ensuring data accuracy. Partner with recruiting and hiring managers to anticipate scheduling needs and proactively resolve conflicts or bottlenecks. Help standardize interview processes: manage scorecards, send prep materials, confirm interview readiness, and ensure hiring teams follow established best practices. Identify opportunities for interview process and system improvement, solving for bottlenecks and improving candidate experience and/or scheduling efficiencies. Assist in sourcing efforts by reviewing resumes, and potentially conducting initial screenings or building pipelines for priority roles. Must have 2+ years of fulltime experience in recruiting coordination, HR operations, or administrative support (startup experience and/or experience with a tech company strongly preferred - but not a hard requirement). Must be based in the US. Ability and willingness to generally work core business hours in Pacific time zone. We will only consider candidates who fully answer application questions. Demonstrated experience owning complex interview scheduling, including multi-interviewer loops, last-minute changes, and coordination across time zones. Experience serving as a direct point of contact for candidates throughout the hiring (or a simliar) process. Exceptionally organized with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously. Strong interpersonal and written communication skills. Comfortable working in a fast-moving environment where priorities shift and creative problem solving is needed. High attention to detail with a commitment to accuracy and follow through. Able to work independently with a sense of urgency and a proactive mindset. Ability to handle sensitive and confidential information with professionalism and discretion. Familiarity with an ATS or CRM, GSuite, and Slack (or similar tool). What You'll Get This is a contract position with a three month duration. The hourly rate for this role is $25. At this time, Renew Home is unable to sponsor or take over sponsorship of employment visas. Candidates must be authorized to work in the United States without current or future immigration sponsorship from the company, including training plans for foreign students. EQUAL OPPORTUNITY EMPLOYER Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Coordinate interview schedules, serve as candidate point of contact, manage workflows, and support sourcing efforts. | Must have 2+ years in recruiting coordination or HR operations, experience with complex scheduling, and strong organizational skills. | Who We Are Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America. We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort - and cleaner energy for everyone. We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard. We strongly encourage candidates to check out our website at www.renewhome.com to learn more about the world-changing work we are doing. Role Summary Renew Home is looking for a highly organized, detail-oriented Contract Recruiting Coordinator to lead our coordination efforts. This role is ideal for someone who is excited to own core scheduling and communication workflows while also stretching into additional talent acquisition responsibilities over time. You'll be essential in delivering a seamless candidate experience and ensuring our hiring processes run smoothly as we scale. You'll partner closely with recruiting, hiring managers, and interview teams across the company to schedule interviews, manage candidate communication, and keep workflows on track in a fast-paced environment. This contract may be extended for an additional three months. What You Will Do • Own interview scheduling across all phases of our interview processes, including last minute adjustments and time sensitive logistics. • Serve as the primary point of contact for candidates, delivering a warm, timely, and professional experience throughout the hiring lifecycle. • Build strong relationships with key stakeholders, and navigate hiring teams' complex and dynamic schedules. • Maintain our hiring systems by updating candidate statuses, posting/modifying jobs, managing pipelines, and ensuring data accuracy. • Partner with recruiting and hiring managers to anticipate scheduling needs and proactively resolve conflicts or bottlenecks. • Help standardize interview processes: manage scorecards, send prep materials, confirm interview readiness, and ensure hiring teams follow established best practices. • Identify opportunities for interview process and system improvement, solving for bottlenecks and improving candidate experience and/or scheduling efficiencies. • Assist in sourcing efforts by reviewing resumes, and potentially conducting initial screenings or building pipelines for priority roles. Requirements • Must have 2+ years of fulltime experience in recruiting coordination, HR operations, or administrative support (startup experience and/or experience with a tech company strongly preferred - but not a hard requirement). • Must be based in the US. • Ability and willingness to generally work core business hours in Pacific time zone. • We will only consider candidates who fully answer application questions. • Demonstrated experience owning complex interview scheduling, including multi-interviewer loops, last-minute changes, and coordination across time zones. • Experience serving as a direct point of contact for candidates throughout the hiring (or a simliar) process. • Exceptionally organized with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously. • Strong interpersonal and written communication skills. • Comfortable working in a fast-moving environment where priorities shift and creative problem solving is needed. • High attention to detail with a commitment to accuracy and follow through. • Able to work independently with a sense of urgency and a proactive mindset. • Ability to handle sensitive and confidential information with professionalism and discretion. • Familiarity with an ATS or CRM, GSuite, and Slack (or similar tool). Benefits What You'll Get • This is a contract position with a three month duration. The hourly rate for this role is $25. At this time, Renew Home is unable to sponsor or take over sponsorship of employment visas. Candidates must be authorized to work in the United States without current or future immigration sponsorship from the company, including training plans for foreign students. EQUAL OPPORTUNITY EMPLOYER Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Coordinate interview scheduling, serve as candidate point of contact, and support hiring process improvements. | At least 2+ years in recruiting coordination or HR operations, excellent organizational and communication skills, experience with ATS/CRM tools, and ability to work in a fast-paced environment. | Who We Are Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America. We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone. We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard. We strongly encourage candidates to check out our website at www.renewhome.com to learn more about the world-changing work we are doing. Role Summary Renew Home is looking for a highly organized, detail-oriented Contract Recruiting Coordinator to lead our coordination efforts. This role is ideal for someone who is excited to own core scheduling and communication workflows while also stretching into additional talent acquisition responsibilities over time. You’ll be essential in delivering a seamless candidate experience and ensuring our hiring processes run smoothly as we scale. You’ll partner closely with recruiting, hiring managers, and interview teams across the company to schedule interviews, manage candidate communication, and keep workflows on track in a fast-paced environment. This contract may be extended for an additional three months. What You Will Do • Own interview scheduling across all phases of our interview processes, including last minute adjustments and time sensitive logistics. • Serve as the primary point of contact for candidates, delivering a warm, timely, and professional experience throughout the hiring lifecycle. • Build strong relationships with key stakeholders, and navigate hiring teams' complex and dynamic schedules. • Maintain our hiring systems by updating candidate statuses, posting/modifying jobs, managing pipelines, and ensuring data accuracy. • Partner with recruiting and hiring managers to anticipate scheduling needs and proactively resolve conflicts or bottlenecks. • Help standardize interview processes: manage scorecards, send prep materials, confirm interview readiness, and ensure hiring teams follow established best practices. • Identify opportunities for interview process and system improvement, solving for bottlenecks and improving candidate experience and/or scheduling efficiencies. • Assist in sourcing efforts by reviewing resumes, and potentially conducting initial screenings or building pipelines for priority roles. • Must have 2+ years of fulltime experience in recruiting coordination, HR operations, or administrative support (startup experience and/or experience with a tech company strongly preferred - but not a hard requirement). • Must be based in the US. • Ability and willingness to generally work core business hours in Pacific time zone. • We will only consider candidates who fully answer application questions. • Demonstrated experience owning complex interview scheduling, including multi-interviewer loops, last-minute changes, and coordination across time zones. • Experience serving as a direct point of contact for candidates throughout the hiring (or a simliar) process. • Exceptionally organized with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously. • Strong interpersonal and written communication skills. • Comfortable working in a fast-moving environment where priorities shift and creative problem solving is needed. • High attention to detail with a commitment to accuracy and follow through. • Able to work independently with a sense of urgency and a proactive mindset. • Ability to handle sensitive and confidential information with professionalism and discretion. • Familiarity with an ATS or CRM, GSuite, and Slack (or similar tool). What You'll Get • This is a contract position with a three month duration. The hourly rate for this role is $25. At this time, Renew Home is unable to sponsor or take over sponsorship of employment visas. Candidates must be authorized to work in the United States without current or future immigration sponsorship from the company, including training plans for foreign students. EQUAL OPPORTUNITY EMPLOYER Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Leading the development and execution of consumer-facing product experiences that help users save energy and money, collaborating across teams to deliver high-quality, intuitive features. | Over 5 years of experience in product management or related roles, with a focus on consumer experiences, cross-functional collaboration, and possibly experience with partner-driven products or AI/data-powered features. | Who We Are Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America. We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone. We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard. We strongly encourage candidates to check out our website at www.renewhome.com to learn more about the world-changing work we are doing. Role Summary Renew Home is seeking a Senior Product Manager to lead high-impact consumer experiences that surface new ways for users to save, at the right times. You will own cross-cutting product work that helps people save money, improve comfort, and increase resilience, without needing to be energy experts. In this role, you will take ownership of select Home Opportunities from discovery through delivery, while also shaping key user-facing tools and experiences that support future Home Opportunities. You will work with engineering, design, analytics, partnerships, operations, and fellow PMs to deliver product solutions that serve both partner needs and end-consumer expectations. This is a critical execution and foundation-building role that helps keep our growth roadmap moving during a period of rapid expansion. This role reports to the Director of Consumer Product. What You Will Do Execute a set of priority Home Opportunities • Take ownership of specific Home Opportunities from the broader roadmap, working closely with product management, design, ops, legal, and external partners. • Drive product discovery, requirements definition, and execution, delivering consumer experiences that help users save in new ways. • Translate partner requirements into clear consumer-facing product needs and collaborate with engineering and design to deliver high-quality, intuitive features. • Support scalable patterns and components that accelerate the delivery of future home opportunities. Build Foundational Home Opportunity Features • Develop and deliver underlying tooling and experiences that help consumers evaluate longer-term home energy decisions to help them save. • Partner with data, intelligence, and design to turn complex energy concepts into simple, educational, and actionable consumer experiences. • Ensure these features complement and strengthen the near-term roadmap while also supporting future growth pathways. Cross-Functional Planning & Alignment • Work closely with engineering, design, data, partnerships, and customer-facing teams to ensure clarity around priorities and dependencies for assigned work. • Help maintain strong cross-functional alignment as partner demand accelerates. • Communicate priorities, decisions, tradeoffs, and progress effectively to internal stakeholders. • 5+ years Product Management experience shipping consumer-facing experiences (please note B2C or B2B2C experience is a hard requirement). • Experience driving cross-functional execution with engineering, design, analytics, external partners, and operations. • Familiarity with partner-integrated or partner-driven product requirements. • Desire to be part of a fast-moving culture with ambitious goals. • (Preferred) Background in engineering or design. • (Preferred) Experience building 0 to 1 products or features. • (Preferred) Experience building AI- or data-powered features. What You'll Get • A full-time position, with a competitive salary based on experience. The base salary for this role is: $160k - $210k. • Fully remote work environment with home office set-up allowance. • Real and lived work-life balance - Company perks include no pre-set vacation limits (with a top-down culture of taking meaningful PTO every year!), parental leave benefits, and a corporate value of working sustainably and putting families first. • Competitive benefits package that includes numerous health and wellness benefits. • 401(k) plan, with employer contributions to the same. • Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day. At this time, Renew Home is unable to sponsor or take over sponsorship of employment visas. Candidates must be authorized to work in the United States without current or future immigration sponsorship from the company, including training plans for foreign students. EQUAL OPPORTUNITY EMPLOYER Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Lead and oversee customer success programs for key energy partners, manage program delivery and growth, coordinate cross-functional teams, and act as a trusted advisor to drive adoption and scaling of virtual power plant programs. | 10+ years of partnership/client management/program management experience in a fast-paced environment, BA/BS degree, excellent communication and project management skills, and preferably energy industry experience. | Who We Are Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America. We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone. We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard. We strongly encourage candidates to check out our website at www.renewhome.com to learn more about the world-changing work we are doing. Role Summary As Director, Customer Success you will be part of a team focused on ensuring the successful launch, driving adoption, and scaling of our Utility VPP programs with our energy partners. The Customer Success team manages the customer lifecycle post-contract to ensure our partners achieve their program goals with Renew Homes services while being Renew Home product and service experts and acting as trusted advisors to help grow and scale programs. You will work on our largest and most strategic customers to ensure account health, drive our business forward and oversee the delivery of Renew Homes programs and services. This is a multi-faceted role where you’ll wear many hats. You will oversee and be responsible for: • Deeply understand partner and program needs to drive success; • Work closely with product and engineering to ensure the program executes on plan • Take ownership for the delivery of a portfolio of programs and help with all the details of a program throughout its lifecycle - from scoping and executing new launches, tracking enrollments, testing and roll out of adjustments to improve performance, to understanding the implications of the latest regulatory filing on our program • Support the growth strategy with Renew Home leadership team to help scale our offerings and VPP programs Drive high impact initiatives within key accounts to drive growth Driving growth of our solutions has a positive environmental impact and has a direct relationship to improving customer adoption of clean energy technologies. This role will report to the VP of Customer Success. What You Will Do • Own success for the accounts and programs that you oversee. • Build relationships at key energy partner accounts and oversee all program elements. From new program implementation to ongoing partnership operations, it will be your role to ensure our day to day success. • Coordinate with internal Renew Home teams regarding deliverables for key accounts - work collaboratively with technical and business resources to identify opportunities and resolve any issues that arise. • Acts as a strong customer advocate and owns and manages the customer feedback loop for their team's portfolio of accounts. Partners with senior leadership across departments to ensure the voice of the customer is getting incorporated into our strategic planning and product roadmap and champions a customer-centric culture. Develops strategies to systematically track and improve customer satisfaction, and reports on these metrics to leadership. • Act as an advocate to help prioritize product enhancements and new development. • Own stakeholder management and engagement communications. • Develop and track key metrics - ensure we are tracking towards our and our partners' goals. Utilize customer success tools and data analytics to understand customer performance, identify trends, and measure the effectiveness of customer success initiatives. Provide actionable insights to customers and internal stakeholders. • Actively contribute and evolve Renew Home’s delivery and account management methodology, including processes and documentation, identify any existing gaps in client services processes and procedures, and develop solutions to increase efficiency and optimize delivery of client services. • Communicate with the Senior Leadership team about account status and progress on a regular basis. • Be part of a scaling organization with exciting opportunities for personal and professional growth. Requirements • BA/BS degree and at least 10+ years of experience doing partnership development/client management/program management in a fast-paced environment, and experience in the Energy industry • Excellent executive-level written, verbal, and visual presentation skills among peers, management and cross-functional teams • Strong focus on what makes partners successful and are able to drive independent, creative and highly cross functional teams and initiatives from start to finish • Ability to flex from the strategic to the detail-oriented and wear many hats • Excellent project management and analytical skills, experience with managing contracts, and a very clear and organized approach to delivery • Demonstrated success working through ambiguous projects, navigating complex environments, and juggling different types of projects simultaneously • Strong organizational skills, trouble-shooting skills and extreme attention to detail • Bonuses: • Technical degree or MBA. • Background and experience in demand response programs and/or technology. • Experience in fast-paced environments, such as consulting or technology. • Knowledge of utility regulatory environments, stakeholders and decision making processes. Benefits What You'll Get • A full-time position, with a competitive salary based on experience. The base salary for this role is: $150k - $200. • Fully remote work environment with home office set-up allowance. • Real and lived work-life balance - Company perks include no pre-set vacation limits (with a top-down culture of taking meaningful PTO every year!), parental leave benefits, and a corporate value of working sustainably and putting families first. • Competitive benefits package that includes numerous health and wellness benefits. • 401(k) plan, with employer contributions to the same. • Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day. Not eligible for visa sponsorship. EQUAL OPPORTUNITY EMPLOYER Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.