Renew Home

Provide high-level administrative and operational support to C-suite leaders and manage office operations. | 4+ years executive assistant experience, Bay Area residency, proficiency with Google Workspace, Notion, Slack, and strong organizational and communication skills. | Who We Are Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America. We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone. We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard. We strongly encourage candidates to check out our website at www.renewhome.com to learn more about the world-changing work we are doing. Role Summary This role provides high-level administrative and operational support to multiple C-suite leaders, partners with the Business Development team, and leads day-to-day management of the San Francisco/ Bay Area office. You’ll ensure senior leaders and the broader organization are set up for success, partner-facing activities run smoothly, and the office is an efficient, welcoming environment for team members and visitors. This is a high-trust, high-accountability role that requires exceptional organizational skills, clear communication, attention to detail, and follow-through. What You Will Do Executive Support & Operations • Manage professional and work-related scheduling for executive team members, including complex calendar coordination, travel planning, meeting logistics, email support, and agenda preparation, ensuring priorities are aligned with business needs. • Coordinate internal and external meetings, including scheduling, Google Meet or in-person setup, preparation of materials, note taking, and follow-up on action items. • Anticipate executive and organizational needs, proactively resolving logistical and operational challenges while ensuring smooth coordination across leadership, internal teams, vendors, customers, and external partners. • Lead planning and execution for BU-level team offsites and onsite events, including scheduling, travel coordination, venue logistics, vendor management, agenda support, and onsite operations. • Prepare and submit accurate expense reports and supporting documentation as required. • Provide general administrative and operational support for leadership initiatives, team activities, and company events. Office Management • Own the day-to-day management of the San Francisco/Bay Area office, ensuring a seamless, efficient, and welcoming workplace experience. • Serve as the primary point of contact for office vendors, facilities, IT coordination, and building management. • Manage office operations and inventory, including office supplies, swag and shipping coordination, kitchen/restock needs, equipment maintenance, and general workplace organization. Communication & Coordination • Maintain confidentiality and professionalism in all internal and external communications. • Keep executives informed about organizational policies, updates, workflows, and company initiatives. • Support internal communication and knowledge-sharing hygiene across Slack and Notion, including channel organization, archiving, and documentation support. • 4+ years of experience as an Executive Assistant, Executive Administrator, or similar high-level administrative support role. • Must reside in the Bay Area. • Proven experience supporting senior executives and managing complex calendars, travel, meetings, and logistics. • Strong proficiency in Google Workspace (Gmail, Calendar, Docs, Sheets, Slides), Notion, and Slack. • Excellent verbal and written communication skills with the ability to interact professionally across all levels of the organization. • Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. • Ability to handle sensitive and confidential information with discretion and professionalism. • Proactive, resourceful, and solutions-oriented mindset with strong ownership and follow-through. • Comfortable working independently while also collaborating effectively across teams. • Experience coordinating events, offsites, or office operations is a plus. What You'll Get • This is a non-exempt role. The hourly rate for this role is: $60 - $69. We use market data and consider your job family, background, skills, experience, and U.S. work location to determine compensation within our established pay range. • This role operates primarily in a remote work environment, with flexibility in office scheduling; however, regular in-person presence in the San Francisco/Bay Area office (approximately once per week) is expected to support office management responsibilities. A home office setup allowance is provided. • Competitive benefits package that includes numerous health and wellness benefits. • 401(k) plan, with employer contributions to the same. • Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day. At this time, Renew Home is unable to sponsor or take over sponsorship of employment visas. Candidates must be authorized to work in the United States without current or future immigration from the company, including training plans for foreign students. EQUAL OPPORTUNITY EMPLOYER Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Lead complex cross-functional programs ensuring predictable delivery and operational health. | 7+ years technical program management with multi-team leadership and strong software/hardware technical foundation. | Who We Are Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America. We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone. We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard. We strongly encourage candidates to check out our website at www.renewhome.com to learn more about the world-changing work we are doing. Role Summary Renew Home is hiring a Senior Technical Program Manager to own the planning, execution, and operational health of complex, cross-functional programs across our VPP platform and consumer energy products. This role sits within the Technical Program Management team, reporting to the Director of Technical Program Management, and operates with significant independence to define how programs are structured, tracked, and delivered. This is not a coordination role. The TPM at this level is expected to build and own the frameworks that make execution reliable, communicate tradeoffs and risks in ways that drive decisions, and serve as an operational and technical thought partner to Engineering and Product leadership. Significant cross-functional situational awareness is required -- this person will regularly work across Engineering, Product, Design, Business Development, Customer Success, Grid Operations, and strategic planning functions. What You Will Do Lead end-to-end delivery of complex, multi-team programs spanning Engineering, Product, and Design, from scoping through launch and operational handoff. Define and maintain the planning frameworks, milestone structures, and risk models that enable predictable delivery across your programs -- not just track against plans others set. Identify, escalate, and drive resolution of cross-functional dependencies, blockers, and tradeoffs with clear recommendations, not just status updates. Partner with Engineering and Product leadership to set and pressure-test roadmap sequencing, resource assumptions, and launch readiness criteria. Drive programs through the full product lifecycle, with particular focus on launch readiness, post-launch metric validation, operational handoff to sustaining teams, and ensuring downstream stakeholders -- including Business Development, Customer Success, Grid Operations, and partner-facing functions -- are informed, equipped, and ready to operate before a program is formally closed. Develop and share operational practices and retrospective learnings that raise the execution standard across the broader TPM team. Serve as a decision-support resource for your stakeholders -- synthesizing technical and schedule complexity into clear options and tradeoffs for leadership. Maintain cross-functional situational awareness across interdependent programs, surfacing risks and misalignments before they become escalations. 7+ years of Technical Program Management or Engineering Program Management experience, with at least 3 years managing programs that span multiple engineering teams. Demonstrated ability to build or substantially improve program management systems and frameworks, not just operate within existing ones. Strong technical (software and/or hardware) foundation -- sufficient to pressure-test engineering estimates, understand architectural tradeoffs, and engage credibly with senior engineers. Track record of driving alignment across functions without formal authority, particularly in environments where priorities compete and stakeholders span technical and non-technical functions. Clear, direct communicator who can translate program complexity into executive-level narratives and decision points. Experience with consumer-facing software products. Bonuses: Experience in energy, grid services, IoT, or related infrastructure-adjacent domains. Familiarity with VPP, demand response, or utility partner integration programs. Experience managing programs that involve external partners, device fleets, or regulated operational environments. What You'll Get A full-time position, with a competitive salary based on experience. The base salary for this role is $160k - $205k. In addition to base compensation, this role is eligible for a target annual bonus of 15% of base salary, and participation in long-term incentive programs tied to company growth and performance. We use market data and consider your job family, background, skills, experience, and U.S. work location to determine compensation within our established pay range. Fully remote work environment with home office set-up allowance. Real and lived work-life balance - Company perks include no pre-set vacation limits (with a top-down culture of taking meaningful PTO every year!), parental leave benefits, and a corporate value of working sustainably and putting families first. Competitive benefits package that includes numerous health and wellness benefits. 401(k) plan, with employer contributions to the same. Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day. At this time, Renew Home is unable to sponsor or take over sponsorship of employment visas. Candidates must be authorized to work in the United States without current or future immigration from the company, including training plans for foreign students. EQUAL OPPORTUNITY EMPLOYER Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Lead and oversee customer success programs for key energy partners, manage program delivery and growth, coordinate cross-functional teams, and act as a trusted advisor to drive adoption and scaling of virtual power plant programs. | 10+ years of partnership/client management/program management experience in a fast-paced environment, BA/BS degree, excellent communication and project management skills, and preferably energy industry experience. | Who We Are Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America. We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone. We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard. We strongly encourage candidates to check out our website at www.renewhome.com to learn more about the world-changing work we are doing. Role Summary As Director, Customer Success you will be part of a team focused on ensuring the successful launch, driving adoption, and scaling of our Utility VPP programs with our energy partners. The Customer Success team manages the customer lifecycle post-contract to ensure our partners achieve their program goals with Renew Homes services while being Renew Home product and service experts and acting as trusted advisors to help grow and scale programs. You will work on our largest and most strategic customers to ensure account health, drive our business forward and oversee the delivery of Renew Homes programs and services. This is a multi-faceted role where you’ll wear many hats. You will oversee and be responsible for: • Deeply understand partner and program needs to drive success; • Work closely with product and engineering to ensure the program executes on plan • Take ownership for the delivery of a portfolio of programs and help with all the details of a program throughout its lifecycle - from scoping and executing new launches, tracking enrollments, testing and roll out of adjustments to improve performance, to understanding the implications of the latest regulatory filing on our program • Support the growth strategy with Renew Home leadership team to help scale our offerings and VPP programs Drive high impact initiatives within key accounts to drive growth Driving growth of our solutions has a positive environmental impact and has a direct relationship to improving customer adoption of clean energy technologies. This role will report to the VP of Customer Success. What You Will Do • Own success for the accounts and programs that you oversee. • Build relationships at key energy partner accounts and oversee all program elements. From new program implementation to ongoing partnership operations, it will be your role to ensure our day to day success. • Coordinate with internal Renew Home teams regarding deliverables for key accounts - work collaboratively with technical and business resources to identify opportunities and resolve any issues that arise. • Acts as a strong customer advocate and owns and manages the customer feedback loop for their team's portfolio of accounts. Partners with senior leadership across departments to ensure the voice of the customer is getting incorporated into our strategic planning and product roadmap and champions a customer-centric culture. Develops strategies to systematically track and improve customer satisfaction, and reports on these metrics to leadership. • Act as an advocate to help prioritize product enhancements and new development. • Own stakeholder management and engagement communications. • Develop and track key metrics - ensure we are tracking towards our and our partners' goals. Utilize customer success tools and data analytics to understand customer performance, identify trends, and measure the effectiveness of customer success initiatives. Provide actionable insights to customers and internal stakeholders. • Actively contribute and evolve Renew Home’s delivery and account management methodology, including processes and documentation, identify any existing gaps in client services processes and procedures, and develop solutions to increase efficiency and optimize delivery of client services. • Communicate with the Senior Leadership team about account status and progress on a regular basis. • Be part of a scaling organization with exciting opportunities for personal and professional growth. Requirements • BA/BS degree and at least 10+ years of experience doing partnership development/client management/program management in a fast-paced environment, and experience in the Energy industry • Excellent executive-level written, verbal, and visual presentation skills among peers, management and cross-functional teams • Strong focus on what makes partners successful and are able to drive independent, creative and highly cross functional teams and initiatives from start to finish • Ability to flex from the strategic to the detail-oriented and wear many hats • Excellent project management and analytical skills, experience with managing contracts, and a very clear and organized approach to delivery • Demonstrated success working through ambiguous projects, navigating complex environments, and juggling different types of projects simultaneously • Strong organizational skills, trouble-shooting skills and extreme attention to detail • Bonuses: • Technical degree or MBA. • Background and experience in demand response programs and/or technology. • Experience in fast-paced environments, such as consulting or technology. • Knowledge of utility regulatory environments, stakeholders and decision making processes. Benefits What You'll Get • A full-time position, with a competitive salary based on experience. The base salary for this role is: $150k - $200. • Fully remote work environment with home office set-up allowance. • Real and lived work-life balance - Company perks include no pre-set vacation limits (with a top-down culture of taking meaningful PTO every year!), parental leave benefits, and a corporate value of working sustainably and putting families first. • Competitive benefits package that includes numerous health and wellness benefits. • 401(k) plan, with employer contributions to the same. • Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day. Not eligible for visa sponsorship. EQUAL OPPORTUNITY EMPLOYER Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.