Renaissance Learning North America

Build and scale a highly available distributed SaaS platform focusing on reliability, observability, and security while collaborating with cross-functional teams. | Requires 5+ years SRE experience with AWS EKS, Terraform, container management, programming in Python/Java/.NET, and on-call participation. | About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description Renaissance is looking for an experienced Sr Site Reliability Engineer to be part of the Engineering Enablement group’s Site Reliability Team with a focus on Application and Infrastructure Availability, Reliability, Observability & Security. We are at the crossroads of evolving our current team and looking for someone who has been involved in the SRE implementation journey at other companies. We are looking for someone who influences our SRE philosophy and practices, who is a problem solver, self-motivated, great at communication, values teamwork. You will apply your technical expertise to build and scale our highly available distributed SaaS platform used by millions of K-12 students worldwide. In this role as a Sr Site Reliability Engineer, you will Work with engineering, security & governance teams to improve observability, reliability, resiliency, auditability of our systems and minimize/prevent downtime. Contribute to infrastructure-as-code using Terraform & CloudFormation. Support CI/CD pipelines which ensures the prompt release of high-quality software. Collaborate with cross-functional teams to resolve infrastructure issues. Perform Disaster Recovery exercises on our products. Explore and integrate AI tooling into the SRE workflows. Be part of an on-call rotation & support off hour incidents & deployments. Demonstrates strong skills in giving constructive feedback through coaching even without direct reports. For this role as a Sr Site Reliability Engineer, you must have: 5+ years of experience focused on SRE. Experience in managing & monitoring containerized cloud environments in production, preferably AWS EKS. Experience with IaC, Configuration Management and Orchestration Tools like Terraform/Docker/Ansible. Hands-on experience in any of the programming or scripting languages like .NET/Java, Python, Javascript etc ., On Call experience & willingness to be on call during non-work hours and weekends. Experience working in an agile environment. Bonus points for: BS in Information Systems or Computer Science, related field experience, or both. Managing Kubernetes Clusters, EKS at Scale using Helm. Setting up Gitlab & Github pipelines & workflows. Experience setting up Monitoring, Logging, Alerting & Observability in tools such as NewRelic, Datadog, Grafana. CloudWatch, PagerDuty. Experience w/Teleport, Hashicorp Boundary etc., Experience w/RedShift, OpenSearch/ZeroETL. Experience running Disaster Recovery exercises. Implementing service level objectives (SLO/SLI/SLA’s) & error budgets. Experience using ClaudeCode using agentic coding, agentic SDLC, enabling/rolling-out agentic DX. Additional Information All your information will be kept confidential according to EEO guidelines. #LI-Remote The below compensation range is based on national market data and may vary by experience and location. Salary Range $109,500—$150,550 USD Benefits for eligible US employees include: World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth Health Savings and Flexible Spending Accounts 401(k) and Roth 401(k) with company match Paid Vacation and Sick Time Off 12 Paid Holidays Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program Tuition Reimbursement Life & Disability Insurance Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com

Build and scale a highly available distributed SaaS platform by managing infrastructure-as-code, developing data pipelines, and maintaining containerized applications. | 4+ years software development with hands-on AWS, containerization, Terraform, Python scripting, and event-driven systems experience. | About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We are seeking a talented Dev Ops Engineer II for the Platform Team to help drive our transition to a platform-centric model. In this role, you'll have the opportunity to make meaningful impact in a collaborative environment and apply your technical expertise to build and scale our highly available distributed SaaS platform used by millions of K-12 students every month worldwide. In this role as a Dev Ops Engineer II, you will: Contribute to infrastructure-as-code initiatives using CloudFormation and Terraform Develop and maintain data pipelines Design, build, and maintain containerized applications Build and improve developer tooling to enhance team productivity Work with event-driven systems like Kafka or Kinesis Explore and integrate AI tooling into platform workflows Collaborate with cross-functional teams to resolve infrastructure and platform needs Participate in the on-call rotation to ensure prompt resoultion of any customer-facing incidents Support CI/CD pipelines which ensure the prompt release of high quality software For this role as a Dev Ops Engineer II, you must have: 4 years of experience in software development Hands-on experience with AWS cloud infrastructure Experience building or working with containerized applications Familiarity with data pipeline development and maintenance Working knowledge of infrastructure-as-code tools such as CloudFormation and Terraform Experience with developer tooling and automation Strong knowledge of a scripting language such as Python, shell, etc Interest in or experience with event-driven systems (Kafka, Kinesis, or similar) Strong self-starter mentality with demonstrated experience tackling open-ended challenges and rapidly ramping up on new systems Comfortable with uncertainty; able to independently define approach, identify dependencies, and drive work to completion without detailed specifications Bonus Points: BS in Information Systems or Computer Science, related field experience, or both Experience with AI tooling and integration Interest or experience in functional programming languages such as Haskell, Scala, Clojure, etc Experience writing deployment pipelines using GitHub Actions Experience with logging and reporting systems (Datadog, New Relic, etc) Outstanding written and verbal communication skills Growth mindset with eagerness to learn new technologies, tools, and platforms as needed All your information will be kept confidential according to EEO guidelines. #LI-Remote The below compensation range is based on national market data and may vary by experience and location. Salary Range $82,200—$102,000 USD Benefits for eligible US employees include: World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth Health Savings and Flexible Spending Accounts 401(k) and Roth 401(k) with company match Paid Vacation and Sick Time Off 12 Paid Holidays Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program Tuition Reimbursement Life & Disability Insurance Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com

Manage a high-volume portfolio of accounts to drive renewals, retention, and customer value through proactive engagement. | Requires 1-3 years experience in customer success or related fields with strong analytical and multitasking skills. | About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes. Territory: Washington and Oregon In this role as CSM Scaled, you will be responsible for: Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes Partner closely with Sales to identify and support expansion opportunities across accounts Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience Qualifications For this role as Scaled CSM, you should have: 1-3 years of experience in Customer Success, Account Management, Renewals, or Sales Experience managing a high-volume or scaled book of business preferred Strong analytical and organizational skills with the ability to manage multiple priorities efficiently Excellent communication and relationship-building skills across a variety of stakeholders Demonstrated ability to use data and insights to drive customer outcomes and retention Who You Are Customer-focused with a strong sense of ownership and accountability Data-driven and solutions-oriented, with strong problem-solving skills Effective communicator, comfortable engaging with both internal teams and external partners Adaptable and able to thrive in a fast-paced, evolving environment Collaborative team player with a continuous improvement mindset Additional information All your information will be kept confidential according to EEO guidelines. Salary Range: $68,000 - $75,200 This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies. #LI-Remote Benefits for eligible US employees include: World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth Health Savings and Flexible Spending Accounts 401(k) and Roth 401(k) with company match Paid Vacation and Sick Time Off 12 Paid Holidays Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program Tuition Reimbursement Life & Disability Insurance Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com

Manage customer accounts to drive adoption, retention, and business outcomes through strategic engagement and cross-functional collaboration. | 2-3 years customer success experience, strong organizational and communication skills, and knowledge of SaaS and K12 education landscape. | About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes. Territory: New York In this role as Customer Success Manager II, you will be responsible for: • Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives • Ensure that customers are continuously delighted throughout their journey with Renaissance • Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context; Escalates risk appropriately with some oversight • Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories • Facilitate or manage support/ product/ experience related customer challenges • Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals • Drive advanced product adoption strategies across customer base, supporting the development and implementation of scalable solutions for common customer challenges • Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements • Execute sophisticated retention strategies through proactive risk assessment and mitigation planning, while monitoring customer accounts to address any signs of dissatisfaction or potential churn • Monitor new customers through the onboarding process, ensuring a smooth transition • Deploy many communication strategies to engage customers and engage • Lead customer strategies for personalized engagement operating with greater independence • Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support Qualifications For this role as Customer Success Manager II, you should have: • 2-3 years experience in Customer Success required • Strong understanding of the K12 education competitive landscape • Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment • Excellent CS strategy acumen with good business development and negotiating skills • Strong interpersonal, written, presentation and oral communication skills • Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers Bonus Points • Experience within a SaaS education company Additional information Customer Success Managers at Renaissance are brought in as a CSM I, II, or III that is commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background. All your information will be kept confidential. Salary Range: $56,100 - $77,200. This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies. #LI-Remote Benefits for eligible US employees include: • World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth • Health Savings and Flexible Spending Accounts • 401(k) and Roth 401(k) with company match • Paid Vacation and Sick Time Off • 12 Paid Holidays • Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program • Tuition Reimbursement • Life & Disability Insurance • Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com