Remote

Remote

8 open positions available

1 location
1 employment type
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Full-time

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Remote

Employee Relations Partner

RemoteAnywhereFull-time
View Job
Compensation$47K - 131K a year

Manage global employee relations, develop and implement HR policies, and ensure compliance across jurisdictions. | Proven experience in employee relations, policy governance, and managing complex ER cases across multiple jurisdictions. | About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you The Employee Relations Partner will be instrumental in building and maintaining the foundational governance for our global workforce. This is a high-impact role focused on mastering the intersection of policy development, organizational compliance, and complex employee relations (ER) management at scale. Reporting directly to the Director of People Business Partners, you will own the consistency and fairness of our People practices, lead critical investigations, and drive compliance across diverse global jurisdictions. You will partner closely with People Business Partners and our legal team, leveraging deep expertise to guide outcomes, mitigate risk, and set new operational standards. This role is essential for ensuring that our growth is underpinned by robust, scalable, and legally sound people management practices. What you bring • Proven experience working specifically within a People function, with a primary focus on Employee Relations and Compliance. • Proven track record of managing and resolving complex ER cases, across multiple jurisdictions. • Exceptional capability to analyze systemic ER and compliance data, identify underlying risks, trends, and patterns, and translate findings into actionable strategic recommendations for the Director of People Business Partners to proactively inform governance and process improvements. • Experience advising management on best practices to mitigate legal risk and promote positive employee engagement. • Demonstrated ability to design, own, and execute the full lifecycle of global People policies (drafting, review, implementation, and maintenance) in partnership with Legal and senior stakeholders. • Expertise in developing and implementing Standard Operating Procedures (SOPs) and consultation guides that ensure policies are applied consistently, fairly, and are scalable across the organization globally. • Deep experience serving as the initial consultative and oversight layer for performance structures, effectively managing the first review of probation checks and low-performance flags, and advising managers on complex performance management processes and documentation to mitigate legal risk. • Proven ability to manage significant projects (e.g., policy implementation, system changes) with cross-functional partners (mainly Legal but also IT, Security, Finance and Payroll). Key Responsibilities Policy Governance, Implementation & Compliance • Global Policy Governance & Implementation: Own the full lifecycle of People policies. Lead the implementation and cross-functional enhancement of policies, partnering with the Director of People Business Partners and Legal counsel to draft, review, update, and socialize policies, ensuring they are globally compliant and fit for scale. • Standardization & Consultation: Develop and maintain standardized operating procedures and consultation guides for People team and managers to ensure consistent, fair application of complex policies. • Serve as the operational owner for processes requiring employee representative body consultation (e.g., policy changes, collective agreements). Prepare necessary documentation, coordinate internal alignment, and partner with Legal and People Business Partners to facilitate consultation processes. Employee Relations (ER) & Performance System Management • Systematic Performance Structure Management: Own the operational execution of systematic performance structures. Serve as the initial review and consultative layer for complex or escalated performance management cases. • Case Leadership & Investigations: Lead and manage the majority of complex or high-risk employee relations cases and formal investigations from intake through resolution, guaranteeing procedural fairness and thorough documentation. • Operational Escalation: Act as the formal escalation point and first layer of advanced guidance for complex/unresolved issues from the People Operations team, providing advanced guidance and coaching to People Partners on managing intricate ER matters. Collaboration & Impact • Risk Reporting & Mitigation: Identify systemic risks, trends, and patterns in ER, performance and compliance data; provide actionable feedback and risk mitigation proposals directly to the Director of People Business Partners to proactively address root causes • Stakeholder Partnership: Collaborate closely with People Operations, Legal, and other internal departments (e.g., Finance, Security, IT) to ensure integrated, compliant processes. • Enablement & Training: Develop and, in partnership with People Business Partners, deliver focused training sessions for People Partners and others on critical topics such as fair application of policy, performance management, and compliance best practices. Practicals • You'll report to: Director, People Business Partners • Team: People Team - People Partners • Location: For this position we welcome everyone to apply. • Start date: As soon as possible Remote Compensation Philosophy Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. The base salary range for this full-time position is $46,500 to $130,850. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. Application process • Interview with recruiter • Interview with future manager • Interview with team members (no managers present) • Interview with CPO • Bar Raiser Interview • Prior employment verification check Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: • work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply • Please fill out the form below and upload your CV with a PDF format. • We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. • If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.

Employee Relations
Policy Development
Compliance Management
Verified Source
Posted 8 days ago
Remote

Strategy and Operations Principal

RemoteAnywhereFull-time
View Job
Compensation$66K - 148K a year

Drive end-to-end GTM execution for Remote's HR management products, optimize sales funnels, and lead strategic initiatives. | Proven SaaS experience, strong data skills including SQL, strategic and operational expertise, and ability to lead high-stakes projects in ambiguous environments. | About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What This Job Can Offer You This individual is responsible for driving the execution & adoption of the Remote HR Management suite of products and special scaling projects. You are the dedicated execution engine for the business unit, directly supporting Sales to successfully commercialize HRM suite of products and achieve growth targets. What you bring • Have a background in Management Consulting, BizOps, VC, or as a Chief of Staff, ideally with experience as a founder or early GTM hire at a scaling SaaS company. • Possess a proven track record of building and scaling systems, operations, and processes specifically within the SaaS industry. • Naturally prioritize building automated, scalable workflows over implementing manual, one-off fixes for messy processes. • Fully autonomous in your data work, capable of writing your own SQL, building custom dashboards, and conducting deep cohort analyses. • Lead with a "spreadsheet-first" mentality, using advanced modeling and technical data skills to drive strategic decisions. • Can seamlessly pivot from ghostwriting high-level strategy memos for the CEO to troubleshooting granular CRM lead-routing errors. • Have the conviction to make high-stakes decisions in ambiguous environments with only 70% of the available data. • Operate with a "the buck stops here" mentality and take full ownership of outcomes from start to finish. Key Responsibilities • Drive the end-to-end GTM execution plan for our HR suite of products. You will design tactics for how we land, expand within this domain. • Engineer GTM Efficiency: Proactively identify "hotspots" and friction in the sales and marketing funnel. You will design, implement, and iterate on processes that reduce CAC, shorten sales cycles, and increase win rates. • HRM Subject Matter Expertise: Serve as the internal and external authority on the HR domain. You stay ahead of industry trends, competitor moves, and regulatory shifts to ensure our strategy remains offensive, not defensive. • Scalable Playbook Design: In close lockstep with Sales Enablement, you will translate high-level strategy into actionable playbooks. You’ll build the "Remote HR Way"—equipping our sales and success teams with the scripts, objection handling, and value-prop frameworks for the entire product suite. • Special Projects: Lead high-priority special projects initiated by the GM to drive business transformation and scaling. Practicals • You'll report to: General Manager, HRM • Team: HR Management • Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; EMEA • Start date: As soon as possible Application process • Interview with recruiter • Interview with hiring manager (General Manager, Remote HR Management) • Interview with cross functional team member (Director, Pipeline Operations) • Interview with executive (SVP, Frontier Products) • Bar Raiser Interview • Prior employment verification check Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $65,750—$147,950 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: • work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces How You’ll Plan Your Day (and Life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How To Apply • Please fill out the form below and upload your CV with a PDF format. • We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. • If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.

Operational Scaling and Process Optimization
Data Analysis and Dashboarding (SQL, Excel)
SaaS and GTM Strategy
Verified Source
Posted 15 days ago
Remote

Senior Payroll Customer Success Manager - AMER

RemoteAnywhereFull-time
View Job
Compensation$47K - 118K a year

Manage and grow customer relationships in the payroll and HR tech space, ensuring customer success and retention. | Extensive experience in customer success or account management within global payroll or HR tech, with strong stakeholder engagement and project management skills. | About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll (PAY) Customer Success Manager and being part of our Customer Success team. The Payroll (PAY) Customer Success Manager acts as the customer’s trusted advisor and advocate in the payroll domain. The key to success in this role is to build and grow an ongoing healthy relationship with each customer, to preserve our current business and grow our customers into life-long partners, with a specific focus on payroll services. What you bring • Extensive expertise in CSM or account management roles, in the international Payroll/HR tech space, ideally within Global Payroll and HRIS products and high-tech environment. • Solid knowledge of Global Payroll and HR Tech software and tools, with a strong understanding of the global HR Tech environment. • Experienced in overseeing cross-department programs, with excellent organizational abilities to support multiple and complex projects, priorities and to manage stakeholders simultaneously. • Proven track record of onboarding, growing, retaining and developing customers • Clear ability to identify, engage, and build strong relationships with key stakeholders across different levels of the customer organizations. • Excellent verbal and written communication and demonstration skills, with the ability to convey complex ideas clearly, influence stakeholders, and deliver impactful presentations. • Demonstrate strong ownership and initiative, with the ability to independently drive complex HR/Payroll projects forward, communicate effectively with stakeholders, without the need for close supervision. We would consider a plus: • Knowledge of how global organizations and start-ups work. • Readiness to work in a fast-paced environment. • Understanding and experience of remote working. Key Responsibilities • Develop deep understanding and expertise for Remote Payroll and HR product(s) and services • Take responsibility for the entire customer journey, and grow them into long term partners with a direct focus on payroll services. • Long-term customer relationship management, ensuring the success and satisfaction of payroll customers. • Own client retention & expansion, within payroll product and services. • Identifying upselling & cross-selling opportunities, managing campaigns and product promotion and introducing new payroll features to our client/complementary products (EOR, Contractor Management, Talent, Equity and HRIS) • Monitor customer complaints and provide assistance to solve any concerns or problems related to our Global Payroll (PAY) product(s). • Gather customer feedback regularly and share with our Payroll, Product, Sales, Global Operations, Finance, Legal, and Growth teams, with a focus on payroll product and customer experience enhancements. • Work closely with the Payroll, Product and Sales team to help ensure the right expectations are set for payroll customers. • Educate and train customers on key payroll information and processes to set them up for success. • Monitor account & customer health, preventing churn, and managing escalations, particularly those related to payroll issues. Practicals • You'll report to: Senior Manager, Customer Success • Team: Pay Customer Success • Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; South America • Start date: As soon as possible Application process • Interview with recruiter • Interview with future manager • Interview with team members (no managers present) • Bar Raiser Interview • Prior employment verification check Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $46,600—$118,000 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: • work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply • Please fill out the form below and upload your CV with a PDF format. • We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. • If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.

Customer Relationship Management
Solution Selling
Technical Product Expertise
Verified Source
Posted about 1 month ago
Remote

Customer Success Manager, MM/ENT - APAC

RemoteAnywhereFull-time
View Job
Compensation$30K - 67K a year

Manage the entire customer journey, foster long-term partnerships, and ensure high-quality service delivery. | Extensive experience in customer success, project management, and technical support, with strong communication skills and ability to manage complex onboarding and retention strategies. | About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! About the position As a MM/Ent. Customer Success Manager, you'll be a trusted advisor and advocate for our customers, building strong relationships and ensuring customer retention. You will be in charge of the entire customer lifecycle, from the onboarding phase to an established partnership with them. What Do You Bring • A Strong expertise in the customer lifecycle, with particular emphasis on the customer retention, churn mitigation, and business reviews • Successful implementation of Customer Success Plans / goals setting strategies • Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions. • Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients. • Excellent attention to detail. • A strong passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals. • Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting. • Fluent written and spoken English, with well-structured communication skills. What Will You Do • Manage the entire customer journey, fostering long-term partnerships. • Set and achieve Success Plans with your customers on a regular basis. • Deliver business reviews in partnership with our sales team. • Collaborate with Sales on customer expectations. • Identify and leverage upselling and cross-selling opportunities. • Share customer feedback to improve team processes. • Act as a trusted advisor on product functionality. • Ensure high-quality service delivery. • Educate and train customers on product use. • Monitor customer health to prevent churn and manage escalations. Application process • Interview with recruiter • Interview with future manager • Interview with team members (no managers present) • Executive Interview • Bar Raiser Interview • Offer • Prior employment verification check Please note the posted range reflects the base salary only. This position follows an 80/20 pay mix, where your base salary is supplemented by a 20% performance-based variable (OTE). Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $29,840—$67,120 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: • work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply • Please fill out the form below and upload your CV with a PDF format. • We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. • If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.

Customer success management
Technical support and troubleshooting
Data analysis and API knowledge
Verified Source
Posted about 1 month ago
Remote

Payroll Expert - US

RemoteAnywhereFull-time
View Job
Compensation$122K - 138K a year

Lead payroll audits, ensure legislative compliance, improve payroll processes, manage year-end activities, and act as a subject matter expert for payroll within a fully remote global team. | 10+ years payroll experience in-house, legislation expertise, project leadership, government audit experience, strong accounting background, proficiency with payroll software including SAP and Excel, and ability to work asynchronously in a fast-paced international environment. | About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! About Remote Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works). We're backed by A+ investors and our team is world-class, literally and figuratively, as we're all scattered around the world. Please check out our public handbook to learn more about our culture. We encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply. You can also check out independent reviews by other candidates on Glassdoor. If this job description resonates with you, we want to hear from you! All of our positions are fully remote. You do not have to relocate to join us! How we work We love working async and this means you get to do your own schedule. We empower ownership and proactivity and when in doubt default to action instead of waiting. The position This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Expert, joining our Payroll team. Requirements • Minimum of 10+ years of payroll experience in an in-house processing environment • Legislation expertise • Highly skilled in implementing, integrating, and parallel testing. • Capable of identifying the necessity for project lead and to see the projects from start to finish with accuracy while maintaining ownership; ability to stay calm in prolonged high-stress periods. • Expertise in government audits to be able to lead any incoming government audits. • Strong accounting background including payroll GL setup and configuration, and balancing/ reconciling. • Proficient in using local payroll tools and software tools like SAP, Excel / Google Sheet. • An analytical mindset with great problem-solving abilities. • Ability to adapt to a fast-paced, international work environment with a passion for making an impact. • Is a productivity geek and will constantly think of ways to improve and speed up their work. • You understand the need and ideal to work largely asynchronously. • Writes and speaks fluent English • It's not required to have experience working remotely, but considered a plus Key responsibilities • Act as a true subject matter expert and provide accurate and verifiable legislative back-up and references pertaining to project implementations. • Audit payroll as a whole (ex: audit of payroll tasks, segregation of duties…) to ensure appropriate controls are implemented and followed • Develop payroll continuity plan while refining processes and procedures to maintain efficiency and accuracy for payroll processing. • Partner with training and development to establish country-specific training on identified tasks below, or projects arising from day-to-day work • A focus on platform improvement regarding NEO integration. • Responsible for leading year-end related activities (including pre post-balancing of remittances, third-party payments, deficiencies, tax slip balancing, and Summary filings), and delegating specific tasks to the payroll team after the required training is provided. • Monitor regulatory and legislative changes to ensure they are communicated internally and recognized in internal systems, and updated on Internal Notion pages. • Improve streamline various payroll processes, such as: Off-cycle payments, Remittances Balancing, WCB’s, and EHT’s balancing. • Create/ develop the WSDRF file for Quebec (currently does not exist). • Create new and efficient tools for various payroll processes such as Balancing Tools and appropriate Checklists to fix current issues in payroll. • Act as an internal point of contact for Remote employees in complex payroll-related situations, questions, and tickets (legislative and payroll tax-related) • Take ownership of the system’s configuration to report correctly in the year-end reporting and to ensure accurate payroll taxes are calculated and remitted. Remote Compensation Philosophy Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. The base salary range for this full-time position is $122,200 - $137,500 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards People Enablement team on a case by case basis. Application process • Interview with recruiter • Interview with future manager • Interview with team members (no managers present) • Bar Raiser Interview • Prior employment verification check Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards People Enablement team on a case by case basis. The annual salary range for this full-time position is $122,200$137,500 USD Benefits Our full benefits perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: • work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget IT equipment • budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply • Please fill out the form below and upload your CV with a PDF format. • We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. • If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.

Payroll processing
Tax compliance
QuickBooks
Payroll GL setup and reconciliation
Government audits
Excel / Google Sheets
Legislation expertise
Project management
Asynchronous work
Verified Source
Posted 5 months ago
Remote

Senior Client Services Specialist, EOR Operations - EMEA

RemoteAnywhereFull-time
View Job
Compensation$33K - 74K a year

Manage and deliver compliant global onboarding experiences for clients and employees, acting as the primary contact for onboarding operations and collaborating cross-functionally to improve service quality. | Experience in customer-facing roles with onboarding or HR operations, strong communication and problem-solving skills, ability to work asynchronously in a fully remote international environment, and familiarity with SaaS platforms. | About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you This is an exciting opportunity to join Remote during a time of rapid growth and play a pivotal role in shaping how companies onboard talent around the world. As a Senior Onboarding Client Services Specialist, embedded directly within our Onboarding Operations team in our Employe of Record division, you’ll be at the heart of delivering seamless, compliant, and memorable onboarding experiences for both customers and their employees. You’ll work with a wide range of clients, from fast-growing startups to global enterprises, while collaborating closely with international colleagues across Operations, Customer Experience, Mobility, Payroll, and more. This role offers exposure to global employment practices, the chance to influence onboarding processes at scale, and the ability to see the direct impact of your work on thousands of employees worldwide. At Remote, you’ll have the freedom to work asynchronously in a fully distributed team, while contributing to a company that is redefining how people work and get hired globally. What you bring • Significant career experience in a customer-facing role such as solutions consulting, employee or customer onboarding, or similar service delivery; bonus points for HR professional services or hands-on HR operations experience • Strong knowledge of onboarding best practices, with extra credit for understanding the global employment landscape • Demonstrated ability to partner cross-functionally (Sales, Customer Success, Solutions Consulting, Operations) to deliver exceptional customer outcomes • Experience designing and managing customer workflows and project implementation plans • Skilled in managing escalations and collaborating with internal stakeholders and leaders to solve complex customer challenges • Creative problem-solving skills with exceptional written and verbal communication • Comfort working with SaaS platforms to deliver excellent client experiences • A polished, professional presence and confidence in customer- and employee-facing video calls • A process-improvement mindset, with experience using automation or integrations to increase speed and efficiency • Ability to thrive in a fast-paced, international environment with a passion for creating a positive impact • Commitment to documentation and asynchronous workflows to support a distributed team • Familiarity with Zendesk or similar ticketing tools (a plus) • Full fluency in English; additional languages are a bonus Key responsibilities • Act as the primary point of contact for client-facing teams within Remote on all onboarding-related topics, providing expertise on compliant global onboarding practices • Manage onboarding processes for enterprise-level clients that require tailored workflows or high-touch support, guiding them through internal processes and serving as their main contact within the onboarding team • Execute and evaluate employee onboardings to improve service quality and communication, ensuring alignment with customer experience best practices • Manage service delivery for onboarding operations, responding to customers and employees directly via the Help Desk or partnering with the Customer Care team when needed • Provide support to companies and employees on all onboarding-related questions and issues • Collaborate closely with Customer Operations, Customer Care, Customer Experience, and Sales teams to deliver best-in-class client support and meet strict service level agreements • Maintain an up-to-date knowledge base, documentation, and FAQs for onboarding operations, especially for use by go-to-market teams • Partner with other operational teams, including Mobility, Lifecycle, Benefits, and Payroll, to deliver a seamless experience for clients and employees • Continuously gather feedback from customers and employees to identify opportunities to improve the onboarding experience Practicals • You'll report to: Manager, Onboarding Operations Client Services • Team: Onboarding Operations • Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; EMEA • Start date: As soon as possible Application process • AI Interview (async) • Interview with a recruiter • Interview with future manager • Interview with team members (no managers present) • Interview with Senior Manager • Bar Raiser interview • Prior employment verification check Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards People Enablement team on a case by case basis. The annual salary range for this full-time position is $32,950$74,100 USD Benefits Our full benefits perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: • work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget IT equipment • budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply • Please fill out the form below and upload your CV with a PDF format. • We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. • If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. Please note we accept applications on an ongoing basis.

Client onboarding
Customer service
Global employment compliance
SaaS platform usage
Cross-functional collaboration
Process improvement
Zendesk or ticketing tools
Verified Source
Posted 6 months ago
Remote

Global Payroll Customer Implementation Success Manager

RemoteAnywhereFull-time
View Job
Compensation$57K - 64K a year

Manage end-to-end onboarding of PEO clients ensuring payroll, benefits, tax, and HR compliance needs are met through tailored implementation plans. | 2+ years in implementation or customer success in SaaS or HR/PEO, project management skills, strong communication, and cross-functional collaboration. | About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you This role offers the opportunity to be an early and critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team. You’ll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment. You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work. Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR platform for global businesses. Implementation is a key differentiator for Remote’s PEO offering. As a PEO Implementation Specialist, you will guide clients through a seamless transition into Remote's co-employment model. You’ll serve as the main point of contact during onboarding, ensuring each client’s payroll, benefits, tax, and HR needs are met through customized implementation plans. This role requires a deep understanding of PEO operations, strong project management, and a commitment to exceptional customer experience. What you bring • 2+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS or HR/PEO environment • Demonstrated project management skills with the ability to manage multiple concurrent client timelines • Clear, empathetic communication skills with a focus on proactive client guidance • Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operation Bonus • 1+ years of experience working directly with PEOs or in a customer-facing HR, payroll, or benefits role • Familiarity with co-employment structures, payroll tax obligations, and benefits administration Key Responsibilities • Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding. • Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria. • Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services. • Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements. • Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities. • Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale. Practicals • You'll report to: Senior Manager, Operations (PEO) • Team: Global Payroll Implementations • Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; USA • Start date: As soon as possible Application process • Interview with recruiter • Interview with Director of Global Payroll Experience • Interview with Staff Product Manager • Interview with Hiring Manager • Bar Raiser Interview • Prior employment verification check Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $57,200—$64,350 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: • work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply • Please fill out the form below and upload your CV with a PDF format. • We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. • If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.

PEO operations
Project management
Client onboarding
Payroll setup
Benefits enrollment
HR compliance
Cross-functional collaboration
Customer success
Verified Source
Posted 6 months ago
Remote

Senior Product Manager, Billing

RemoteAnywhereFull-time
View Job
Compensation$55K - 124K a year

Lead product strategy and roadmap for fintech billing solutions, collaborate with engineering and design teams, and drive product improvements to meet business KPIs. | Experience as a product manager in high-growth B2B SaaS, strong judgment in prioritization, excellent communication, and ability to work autonomously in a remote environment. | About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! How we work We love working async. This means you get to minimize meetings and create your own schedule based on when you're able to do your best work. We empower ownership, proactivity, and default to action. We operate based on treating each other with kindness and support each other as a team. The position This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Product Manager, joining our Product team in the Fintech vertical. As a Fintech Product Manager, you will be a key member of our team of product managers, each leading their independent teams yet working within an interconnected scope. You'll have a massive impact on our organisation, and will help create opportunities for millions of people around the world. As a Senior Product Manager at Remote, you'll be developing and guiding our strategy for one of our key product areas. You'll advance this vision by working with a cross-functional engineering and design group to find our most important problems and shape iterative solutions towards them. General requirements • Experience as a product manager in a high-growth company • Experience working in a B2B SaaS environment, ideally in billing, invoicing or similar. • Great judgment in making both strategic (what to prioritise) and tactical (feature scope) decisions • Demonstrable, self-driven results that have moved a product in the right direction • A strong sense of product design (UX) • A passion for products that just work, even if the problems they solve are boring and complicated • Outstanding communication and collaboration skills, including across different departments (e.g. business operations, sales, etc.) to ensure that we satisfy critical customer and business requirements • Business-level proficiency in writing and speaking English • Bonus: experience working remotely Key Responsibilities • Build solutions in close collaboration with the other members of Billing team • Own not just software implementation but the end-to-end experience: Remote delivers value through services powered by both humans and software • Lead on solutions with involvement from senior members of the product team. You should be able to work autonomously on simple features and iterations, only needing support to solve complex problems • Manage internal expectations for your team's timelines, products, and features • Contribute to tactical and strategic decision-making for your business area • Collaborate with senior members of the product team to shape cross-department and cross-team solutions • Drive Remote in the right direction by building an effective roadmap for your area of the product • Collaborate with the Group Product manager and operational stakeholders to create long-term strategic plans for your team • Form and share a near-term strategic vision for your product area that incorporates market research, competitive analysis, and other inputs • Be the subject matter expert for your product area • Contribute to scaling and growth plans for your product area • Navigate ambiguity effectively and eliminate distractions to keep the team focused and moving forward. • Ship improvements iteratively, challenging yourself and your partners to find minimal solutions to problems • Support and lead a product team delivering consistent throughput and return on investment • Understand key business KPIs and align your team's work and metrics to directly improve to these • Work together with engineers, designers and stakeholders to build solutions to important customer problems • Communicate and collaborate internally and externally • Contribute to the Product org by sharing your techniques, processes, and learnings • Communicate and promote the work of your team and why it matters to customers and internal teams • Work asynchronously and transparently • Lead on solutions with minimal support or involvement from senior members of the product team. You should be able to work autonomously on simple features and iterations, only needing support to solve complex problems • Contribute to tactical and strategic decision-making for your business area • Develop into a subject matter expert for understanding, articulating, and solving complex business problems related to our mobile experiences • Collaborate effectively with your business stakeholders to define the way forward for the team Remote Compensation Philosophy Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. [This is a non-exempt position]. The base salary range for this full-time position is $54,900 - $123,550 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. Application process • Profile review (reviewed async) • Interview with recruiter • Interview with hiring manager • Product Deep Dive • Team Interview/s • Interview with Director • Bar Raiser Interview • Background Check (Veremark) • Offer (shared async) #LI-DNP Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $54,900—$123,550 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: • work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply • Please fill out the form below and upload your CV with a PDF format. • We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. • If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.

Product Management
B2B SaaS
Billing and Invoicing
Strategic Planning
Cross-functional Collaboration
UX Design
Remote Work
Verified Source
Posted 6 months ago

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