Remitly

The Enterprise Customer Success Manager (eCSM) is responsible for developing meaningful partnerships with customers and ensuring they maximize the value of digital products. This role involves collaborating with cross-functional teams to create individualized customer success plans and strategies. | Candidates should possess prior customer success experience and demonstrate exceptional organizational and time management skills. A strategic problem-solving mindset and proficiency in Microsoft Office are also required. | Job Description Enterprise Customer Success Manager Are you a skilled relationship builder with a passion for customer success? Are you a customer focused account strategist? About our Team The eCSM will collaborate with the sales and implementation team on account strategy for assigned customers, understanding the vision and strategy. This role will be responsible for providing exceptional customer engagement to ensure our customers are maximizing the value of our digital product while ensuring successful retention and usage in their program. About the Role The Enterprise Customer Success Manager (eCSM) is a relationship strategist focused on developing meaningful partnerships with our customers. The eCSM serves as a trusted adviser and customer advocate to our new and returning partnership customers. This role works closely with cross-functional teams to design and implement individualized customer success plans and strategies. This ensures the health, goals, and objectives of our customers are met, and business value is realized. Responsibilities Working closely with administrators, faculty, and students of our partnership accounts to learn and discover their needs/goals Translating the needs/goals of key stakeholders into a Customer Success plan Organizing, documenting, and refining customer data throughout the partnership Managing and taking point on issues, as the customer advocate Using teaching skills that support customer onboarding plans Conducting training with elevated customer product value driven conversations Providing customer with high-level service and develops innovative solutions to meet customers' business needs Requirements Possess prior customer success experience Be organized with exceptional time management skills and professional agility Have relational intelligence and strategic thinking ability Be a team player with a demonstrated high level of collaboration Have a strategic problem-solving mindset Be able to effectively prioritize tasks and see them through to completion Demonstrate proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word) Work in a way that works for you: We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice About the business: A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. ----------------------------------------------------------------------- We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Define and deliver AI learning strategy, design impactful learning experiences, lead culture of experimentation, nurture community of champions, measure impact and drive iteration. | 2+ years hands-on generative AI experience, 3+ years project/program management with digital or AI solutions, experience in L&D or change management, strong analytics and storytelling skills, and ability to engage senior leaders. | About the position Responsibilities • Help Define and Deliver the AI Learning Strategy. • Design High-Impact Learning Experiences. • Help Lead a Culture of Experimentation. • Nurture a Community of Champions. • Measure Impact and Drive Iteration. • Stay Ahead of the Curve. Requirements • 2+ years of direct, hands-on experience using generative AI and other AI tools including coaching and simulation tools. • 3+ years of project or program management experience using digital or AI-enabled solutions. • Experience designing impactful AI Enablement solutions with key stakeholders within a global company. • Experience with learning and development (L&D), change management, or technology enablement. • Accomplished at leveraging analytics and AI insights to track usage, measure performance, and communicate ROI. • An iterative mindset-are adaptive and resilient, and are comfortable working with autonomy and on cross-functional teams. • Top-tier storytelling and facilitation skills. • An ability to engage senior leaders with confidence, clarity, and credibility. Benefits • Flexible paid time off • Health, dental, and vision + 401k plan with company matching • Paid parental, medical, military and family care leave • Mental Health & Family Forming Benefits • Employee Stock Purchase Plan (ESPP) • Continuing education and travel benefits

Manage and grow an established book of business by developing and implementing sales strategies, securing meetings, negotiating contracts, and collaborating with internal teams to meet revenue goals. | 5+ years sales experience, preferably in financial industries, excellent communication and forecasting skills, ability to travel up to 20%, and a Bachelor's degree or equivalent experience. | About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/. About the team: Our Inside sales team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk. About the job: The Field Account Manager role will ensure and grow additional revenue opportunities and protect revenue base via a total solution strategic approach within an established book of business. You'll Be Responsible For: Managing territory projections and plans, and developing/implementing sales activities that assess revenue potential, and target revenue opportunities. This encompasses driving revenue generating activities throughout the household account including subsidiaries. Managing customer roadmap retention plans/actions to ensure protection of base revenue. Creating and implementing effective account/territory plans that include; developing and implementing a sales strategy considering new business growth, managing all resources necessary to drive new business; forecasting revenue; developing key contacts and business relationships within assigned accounts. Support the efforts of the National Account Manager including on-site visits, demonstrations and customer educational activities. Securing meeting appointments, gathering information on customer needs, position and demonstrate LexisNexis Risk Solutions product as solutions to customer's business issues, managing customer objections, negotiating pricing and contracts and close the sale. Developing gap analysis techniques to determine incremental opportunities within existing accounts. Contacting and meeting with account decision makers to determine the business needs to penetrate new business opportunities. Developing planning regimen to identify and track revenue trends, recognize sales opportunities, target specific sales activities, and analyze competitive threats. Working closely in a team environment with sales support and technical implementation employees to satisfy customer needs. Qualifications: 5+ years proven sales experience. Experience selling within financial industries a plus. Bachelor's degree in Business, etc. or equivalent experience. Excellent communication skills, both written and verbal, as well as presentation skills. Strong organizational and forecasting skills. Ability to work in a team environment and collaborate with other departments. Comfortable with up to 20% travel requirements. Learn more about the LexisNexis Risk team and our culture here. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits. ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan. ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs. ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity. ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits. ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts. ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.