re:Members

Manage end-to-end Salesforce implementation including configuration, integrations, user training, and continuous improvement. | 3+ years Salesforce implementation and project management experience, preferably with Salesforce certification and knowledge of SQL/SOQL and Salesforce NPSP. | AMS Platform Project Manager Empowering our clients. re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world. Why people love working here: Focus on personal and career development. Competitive salary, benefits, and other forms of compensation. Fresh approaches to using familiar skill sets and areas of expertise. Caring, capable leaders. Thriving culture powered by hybrid and remote team members. Our vision: Provide powerful solutions that help our non-profit clients improve the world. Our core values: Initiative, Collaboration, Reliability and Stewardship. This role: A day and week in the life… Oversee the end-to-end implementation of Salesforce including the configuration, user set up, custom workflows, and integrations. Ensure solutions are scalable and tailored to business requirements. Continuously assess system performance and user feedback to implement improvements. Provide training, support, and documentation to ensure user adoption and long-term system success. Design and maintain clean, scalable data models that support reporting, segmentation, and automation. Establish the best practices for data quality, integrity, and security. Act as an AMS Platform subject matter expert and trusted advisor. Recommend tools, features, and strategies to maximize impact align with long-term business goals. Partner with key internal stakeholders including other members of the Implementation team and the Product team. Act as the voice of the customer with Product to advocate for product improvements and evaluate roadmap decisions. This role: You will be successful in this role if you… Earned a bachelor’s degree in business, information systems, or related field. 3+ years of project management experience ideally with Mid-market or enterprise accounts. Have a minimum of 3+ years of Salesforce experience configuring the platform utilizing best practices. (Salesforce certification preferred but not required). 3+ years of hands-on experience with Salesforce implementation, including programmatic data migration and familiarity with SQL and SOQL Have experience establishing third party integrations, specifically within the salesforce platform. Experience with Salesforce NPSP preferred Experience in the Association industry preferred Eligible candidates reside in one of these states: DC, FL, ID, IL, IN, MD, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV. Compensation $90,000-$110,000 USD Annually This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates. Benefits 20 days of PTO + 12 paid holidays Medical, Dental, Vision Insurance Pet Insurance Discount 401(K) Retirement Plan with company contribution Collaborative, high-energy work environment Hybrid/Remote first workplace Your interest is safe with us! We will not share your name or information with anyone without your consent. Applicant Privacy Policy Click here to apply or forward link to a friend.

Handle customer service inquiries via telephone, email, and case management ticketing system from Associations and Unions. Collaborate with other departments to resolve customer issues and troubleshoot the AMS system for clients as needed. | Candidates should have a bachelor's degree in a technical field or equivalent experience and 1-3+ years of relevant experience in SaaS solution support. They should also be able to analyze and explain complicated data to clients and understand technologies such as MS SQL, HTML, JavaScript, and CSS. | Client Support Associate, AMS Empowering Clients with System Support. re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world. Why people love working here: Focus on personal and career development. Competitive salary, benefits, and other forms of compensation. Fresh approaches to using familiar skill sets and areas of expertise. Caring, capable leaders. Thriving culture powered by hybrid and remote team members. Our vision: Provide powerful solutions that help our non-profit clients improve the world. Our core values: Initiative, Collaboration, Reliability and Stewardship. This role: A day and week in the life… Handle customer service inquiries via telephone, email, and case management ticketing system from Associations and Unions Collaborate with other departments to resolve customer issues Troubleshooting of our AMS system for clients as needed Advocate for customers by submitting improvement ideas and supporting other departments through projects and implementation transitions. This role: You will be successful in this role if you… Earned a bachelor’s degree in a technical field or equivalent experience Have 1-3+ year’s relevant experience in SaaS solution support Can analyze and explain complicated data to our clients Understand technology such as MS SQL, HTML, JavaScript and CSS Eligible candidates reside in one of these states: DC, FL, ID, IL, IN, MD, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV. Compensation $24.04 USD per hour This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates. Benefits 20 days of PTO + 12 paid holidays Medical, Dental, Vision Insurance Pet Insurance Discount 401(K) Retirement Plan with company contribution Collaborative, high-energy work environment Hybrid/Remote first workplace Your interest is safe with us! We will not share your name or information with anyone without your consent. Applicant Privacy Policy Click here to apply or forward link to a friend.