re:Members

Handle customer service inquiries via telephone, email, and case management ticketing system from Associations and Unions. Collaborate with other departments to resolve customer issues and troubleshoot the AMS system for clients as needed. | Candidates should have a bachelor's degree in a technical field or equivalent experience and 1-3+ years of relevant experience in SaaS solution support. They should also be able to analyze and explain complicated data to clients and understand technologies such as MS SQL, HTML, JavaScript, and CSS. | Client Support Associate, AMS Empowering Clients with System Support. re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world. Why people love working here: Focus on personal and career development. Competitive salary, benefits, and other forms of compensation. Fresh approaches to using familiar skill sets and areas of expertise. Caring, capable leaders. Thriving culture powered by hybrid and remote team members. Our vision: Provide powerful solutions that help our non-profit clients improve the world. Our core values: Initiative, Collaboration, Reliability and Stewardship. This role: A day and week in the life… Handle customer service inquiries via telephone, email, and case management ticketing system from Associations and Unions Collaborate with other departments to resolve customer issues Troubleshooting of our AMS system for clients as needed Advocate for customers by submitting improvement ideas and supporting other departments through projects and implementation transitions. This role: You will be successful in this role if you… Earned a bachelor’s degree in a technical field or equivalent experience Have 1-3+ year’s relevant experience in SaaS solution support Can analyze and explain complicated data to our clients Understand technology such as MS SQL, HTML, JavaScript and CSS Eligible candidates reside in one of these states: DC, FL, ID, IL, IN, MD, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV. Compensation $24.04 USD per hour This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates. Benefits 20 days of PTO + 12 paid holidays Medical, Dental, Vision Insurance Pet Insurance Discount 401(K) Retirement Plan with company contribution Collaborative, high-energy work environment Hybrid/Remote first workplace Your interest is safe with us! We will not share your name or information with anyone without your consent. Applicant Privacy Policy Click here to apply or forward link to a friend.