Rely Health

The Content Engineer will develop LLM applications, design prompts, and optimize contextual results while expanding the prompt library. They will collaborate with cross-functional teams to manage the product roadmap and enhance customer experience. | Candidates must have a bachelor's degree in a related field or equivalent experience, along with proven experience with GPT and Kibana. Strong analytical skills and the ability to communicate complex technical topics clearly are essential. | ** Looking for candidates located in the Chicago or San Francisco Region. At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States. By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care As a Content Engineer you specialize in Prompt Engineering, No-Code Tooling, and Kibana. The Content Engineer will play a pivotal role in developing LLM applications, designing prompts and optimize contextual results, and expanding our prompt library to enhance real world use cases. They will develop and refine AI prompts and responses to improve engagement relevance and overall customer experience. The Content Engineer will work closely with cross-functional teams to mange our product roadmap, matching customers’ needs with our product vision. Partner with the product owners and engineering leads to support the end to end vision of the product Collaborate with other content engineers to make decisions around information structure, relationships and strategy Coach other business leads and stakeholders on the values and methods of design thinking to solve user needs and realized business goals while also supporting the product design culture Demonstrate stakeholder management skills, including effectively managing expectations and obtaining agreement on key objectives. Scale our solutions through component based approaches, leveraging and advancing our design system and refining our delivery process as appropriate. Support a collaborative, transparent, and high performing team environment by leading with a positive, results oriented attitude that contributes to a culture built on resilience, great communication and mutual respect Use data and experimentation in the design process to deliver intended outcomes Promote open discussions of new ideas, though issues, and contrasting points of view Lead training sessions on GPT & Kibana tools for relevant team members Communicate with engineering on code related roadblocks and following up when deadlines are not met Own and manage the growth of our prompt library, ensuring it meets the evolving needs of our users. Conduct extensive testing of prompts to evaluate their performance, making data-drive adjustments to enhance accuracy and efficiency. Manage and refine virtual voice agents to optimize inbound and outbound customer interactions, improving both customer service and sales conversion rates. Utilize Kibana to design and optimize dashboards and visualizations, ensuring they are user-friendly and data-driven Rapidly testing and iterate on GPT prompts and no code tooling to gather user feedback, refine concepts and validate the usability of the product. Shadow product users and iterate on AI to better fit use cases Advance conversational AI and new functionality to improve our navigation programs Plan and conduct usability testing sessions to gather valuable insights and incorporate user feedback into design iterations Build out GPT prompts across all operational business units Create campaign infrastructure/automation in the PRM Build out new content for new and existing customers across the company Stay up to date with industry trends, best practices and emerging technologies in data visualization and no-code tooling to continually improve our products Minimum Required Qualifications: Bachelor’s degree in related field (UX/UI design, Interaction Design, HCI, Computer Science) or equivalent experience Proven experience with GPT (or similar AI content generation technologies and Kibana) Strong knowledge of Elasticsearch and its integration with Kibana Ability to communicate complex technical topics clearly and concisely Experience interfacing with customers in a high-capacity and significantly driving the adoption of the product Preferred Qualifications: Experience with other OpenAI products Background in content creation or digital marketing Experience with no-code or low-code platforms is a plus Competencies (Knowledge/Skills/Abilities): Ability to build relationship across the company to effectively design products Strong analytical skills to work evaluate model performance and improve prompt effectiveness Knowledge of data visualization principles and best practices Excellent problem-solving skills and a detail-oriented approach to design Strong communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams. Ability to scope project timelines and meet appropriate deadlines Creativity, open mindset to drive experimentation and internal R&D Proven ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders, ensuring that customers can effectively leverage advanced product features. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it. Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. 401(k) Dental insurance Health insurance Vision insurance Technology reimbursement Paid time off (Vacation, Sick, Holiday) Paid Parental leave Professional development Target Start Date: July 2025 Location: San Francisco Bay Area (In San Francisco Office 2-3 times a week) FLSA Status: Exempt Job Status: Full Time Work Schedule: Monday - Friday with occasional evenings and/or weekends Vehicle Required: No Amount of Travel Required: 5% - Local Area Travel Reports To: Lead, Content Engineer Salary Range: 85,000 to 95,000 DOE

Lead strategic execution and operational management of multiple client navigation programs, drive technology adoption, manage staffing and compliance, and collaborate cross-functionally to optimize program outcomes. | Bachelor's degree, 4+ years operations management (preferably healthcare), 3+ years people management, experience with healthcare tech platforms, strong analytical and communication skills, and ability to manage complex client relationships. | At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States. By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care. About the Role: The Regional Program Manager drives operational excellence and strategic navigation performance across multiple customized client navigation programs, including back office/virtual and in person navigation services. This role combines strategic leadership with hands-on operational execution to ensure successful delivery of client-specific metrics while developing high-performing teams. Working closely with Shift Supervisors/Leads, and frontline staff, this position champions technology adoption, data-driven decision making, and innovative solution development to optimize service delivery and program outcomes while actively contributing to product development. Key Responsibilities Strategic Program Execution Drive strategic program execution across multiple client contracts, ensuring alignment with unique metrics and contractual requirements. Develop and implement standardized yet customizable approaches to program delivery while maintaining client-specific objectives. Cross-Functional Collaboration: Partner with teams such as Account Management, Product, and Analytics, to align priorities, define deliverables, and ensure seamless integration of operational pilots, programs, and processes. Create and maintain frameworks for measuring, analyzing, and reporting program success across varying client metrics. Proactively identify and implement operational process improvements to enhance program efficiency and effectiveness. Balance resolution of issues with appropriate escalation protocols, ensuring problems are solved at the right organizational level. Operational Leadership Manage and prioritize operations resources across back office and in person programs based on volume, complexity, and client needs, ensuring optimal staffing models for each service delivery type. Develop and manage staffing plans to meet business objectives. Monitor and ensure compliance with program Service Level Agreements (SLAs), regulatory requirements, and organizational standards. Lead real-time service recovery efforts, implementing coaching and process improvement plans to address client and patient concerns. Establish and enforce protocols for any operational changes or new workflows. Create structured communication channels ensuring collaboration with onsite navigation teams and care back office teams. Manage the ongoing development and refinement of the care advocate and operations staffing system. Innovation and Technology Guide teams through program changes and technology implementations. Participate in product development discussions, representing operational perspectives and requirements. Collaborate with product content developers to ensure tool effectiveness and user experience optimization. Guide navigation teams in proper utilization of product feedback channels and feature request protocols. Identify and prioritize automation opportunities based on operational impact and feasibility. Lead implementation and adoption of new features, translating technical capabilities into operational value Minimum Required Qualifications: Bachelor's degree in Healthcare Administration, Business Administration, or related field 4+ years progressive experience in operations management, preferably in healthcare or related industries 3+ years of demonstrated experience in people management and team leadership Demonstrated success in managing complex client relationships Strong analytical skills with the ability to interpret complex data and make data-driven decisions Experience in customer facing roles Experience with healthcare technology platforms and product development cycles, including: Electronic Health Record (EHR) systems (Epic, Cerner, Meditech, etc.) Care management or patient navigation platforms Proven track record of driving operational improvements Preferred Qualifications: Experience in startup or high-growth environments Understanding and experience of healthcare operations and systems is highly preferred. Experience building programs from ground up Background in direct patient care, community health, or care coordination Strong background in healthcare technology implementation and product development Experience managing a call center setting Competencies (Knowledge/Skills/Abilities): Excellent communication skills, both written and verbal, with the ability to effectively interact with all levels of the organization and external stakeholders Proficiency in project management methodologies and tools Demonstrated ability to translate operational needs into technical requirements Track record of driving technology adoption and user engagement Knowledge of healthcare regulations and compliance requirements Track record of successful change management Ability to drive strategy and operational planning Ability to drive initiatives based on data-driven decision making Ability to adapt to a changing environment Ability to manage multiple priorities in a fast paced environment Competent use of Google Suite, Microsoft Suite, MacOS Licensure/Certification None Working/Environmental Conditions On-site work environment 3 days a week with ability to travel up to 20% May require flexible hours to support multiple program needs Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. 401(k) Dental insurance Health insurance Vision insurance Technology reimbursement Paid time off (Vacation, Sick, Holiday) Paid Parental leave Professional development Target Start Date: September 2025 Location: Burr Ridge, IL FLSA Status: Exempt Job Status: Full Time Work Schedule: Monday - Friday with occasional evenings and/or weekends Vehicle Required: No Amount of Travel Required: 20% Reports To: Head of Operations Salary Range: 90,000 to 110,000 DOE