Reltio

Support and manage a portfolio of customers to ensure product adoption, satisfaction, and retention, primarily through self-service tools and automation. | A bachelor's degree in a relevant field, strong communication skills, interest in SaaS and cloud solutions, and the ability to manage multiple customer accounts effectively. | At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary The Associate Customer Success Manager (ACSM) at Reltio will focus on supporting tech touch customers to ensure they derive maximum value from our platform. You will act as a key post-sale contact to ensure customer adoption, guide them in using our products, and assist in driving retention. This role requires a customer-focused mindset, where you will work with customers to understand their goals and help them get the most out of Reltio’s products through self-service tools and automation. As an ACSM, your role will be to foster strong relationships, support customers in their journey, and help them realize the full value of Reltio solutions. You'll play a crucial role in customer retention by helping customers succeed with Reltio products in an efficient, scalable manner. Job Duties And Responsibilities • Manage a portfolio of tech-touch customers using Customer Success tools (Gainsight, and internal tools) to ensure that Reltio is adopted well and the customer is deriving value from the solution to promote ROI and customer retention. • Develop a basic understanding of each customer's business goals and objectives to tailor support and encourage product utilization. • Assist customers with utilizing available resources, such as Reltio Documentation, Reltio Learn and Support, to achieve their goals. • Document and review the success plan, provide guidance on the customer journey to help customers achieve their goals • Track customer health and adoption metrics to identify opportunities and potential risks, and proactively address customer needs. • Timely data capture and documentation within internal applications to ensure data driven decisions are being made to proactively identify adoption and retention risk. • Identify, document and track critical customer information such as usage, health scoring and desired outcomes to make data driven decisions across the organization to proactively identify and mitigate risk. • Monitor customer progress and usage data, escalating high-risk accounts to senior team members as needed. • Regularly communicate with customers to check in on their satisfaction and help them troubleshoot any challenges they encounter. • Identify opportunities for customers to expand product usage, driving cross-sell or upsell opportunities through tech touch strategies. • Collaborate with the sales and support teams to ensure a seamless customer experience and drive engagement with new product features Skills You Must Have • Bachelor's degree in Computer Information Systems, Business Technology, or similar degree • Strong interest in customer success, technology, and learning about SaaS products. • Possess strong, verbal and written communication skills with the ability to build trust and rapport with customers. • Ability to understand customer needs and articulate how Reltio products can help them achieve their business objectives. • Ability to manage time and prioritize effectively, balancing the needs of multiple customers. • A passion for helping others and a willingness to learn in a dynamic, fast-paced environment. • Experience or interest in software architecture and understanding how applications fit together within a customer’s ecosystem. • Experience with cloud software solutions or an interest in learning about SaaS and cloud technology. • A problem-solving mindset with a focus on delivering practical solutions and value to customers. Skills That Are Nice To Have • Basic knowledge of customer success metrics (such as retention, adoption, and growth) is a plus but not required. At Reltio, we take a market-based approach to pay and consider a range of factors. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and other business considerations. Please note that the individual total compensation for this position will be determined at the Company’s sole discretion using the factors noted. Reltio's current market range for this role is $45,000 - $84,000 Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. Overall Market Range $45,000—$84,000 USD Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Meet or exceed revenue goals by selling Reltio's data platform to new and existing customers, managing complex sales cycles, and collaborating with sales teams and partners. | 10+ years full lifecycle sales with 5+ years large enterprise software sales, experience in pharmaceutical/life sciences industry, strong consultative selling skills, and proficiency with sales methodologies and CRM tools. | At Reltio®, we believe data should fuel business success. Reltio's AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our "Customer First", we strive to ensure their success. We embrace our differences and are "Better Together" as One Reltio. We are always looking to "Simplify and Share" our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We "Own It". Every day, we innovate and evolve, so that today is "Always Better Than Yesterday". If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let's talk! Job Summary: The successful Senior Account Executive is highly energetic, proactive, competitively driven, and achievement-oriented. Senior Account Executives combine their knowledge of technology, mastery of complex selling, and a proven track record of business-to-business sales to sell and deliver Reltio's data-driven applications platform. Job Duties and Responsibilities: • Meet or exceed their revenue goals by selling Reltio's technology and services to new and existing customers. • Apply the Reltio Sales Methodology, MEDDPIC: Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champions, and Competition • Leverage your extensive experience, consultative selling skills, and long-standing relationships to engage with stakeholders, decision-makers, and executive sponsors. • Manage all sales activity through opportunity development, resource allocation, sales team collaboration, account strategy, planning and execution, and accurate forecasting. • Cultivate and leverage mutually beneficial relationships with strategic alliance partners. • Lead and participate in the development and presentation of a compelling value proposition. • Identify and develop strategic alignment with key third-party partners and influencers. • Cultivate and leverage mutually beneficial relationships with strategic alliance partners. • Use Salesforce to manage clients, prospects, partners, and business process Negotiate pricing and contractual agreements to close the sale. • Other duties and responsibilities as assigned. Skills You Must Have: • Bachelor's degree. • 10+ years of full lifecycle sales experience with 5+ years of large enterprise software or technology sales and or key account management experience • Industry experience selling into Pharmaceutical and Life Sciences companies • Experience creating detailed business plans and POV • Managing and leading the entire sales process • Develop Account Planning and Strategy with an assigned territory • Understanding and Application of Sales methodologies such as MEDDPIC or other enterprise sales methodologies Previous Sales Methodology training (R.A.D.A.R./Complex-Selling, TAS, "Solution Selling," SPIN, et al), CRM experience (Salesforce.com preferred), and strong customer references preferred. • Experience selling Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) or other cloud-based platforms. • Experience selling enterprise-scale business applications, including ERP, CRM or analytics, MDM, data quality, data integration or data management technologies. • Track record of consistent over-achievement of quota (top 10-20% of the company) in past positions. • Experience managing a complex sales cycle from business champion to the CxO level. • Experience managing and closing complex sales cycles and demonstrated ownership of all account/territory management aspects. • Maintain accurate and timely prospect & customer deal pipeline and forecast data. • Experience as a leader in a team selling environment. • Excellent verbal and written communication skills. • Demonstrated consistent over-achievement in past roles while carrying $2MM+ quotas with high average deal sizes. • Strong personal productivity computer skills, including Google Applications, Salesforce, Microsoft Word, PowerPoint, and Excel • Willingness and ability to travel domestically as needed (estimated to be 50%). Skills That Are Nice to Have: • Cloud Selling Certifications • Experience working in an ABX Framework Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Own and secure technical and functional wins by designing and presenting tailored solutions, collaborating with sales teams, and engaging with executive stakeholders. | Bachelor's degree, 5-8+ years in technology pre-sales, experience selling SaaS/PaaS and MDM/data management platforms, strong communication skills, and willingness to travel. | At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: The successful Solutions Consultant exhibits a breadth and depth of product and functional mastery as well as being highly energetic, proactive, competitively-driven, and achievement-oriented. Solutions Consultants leverage their knowledge of business functions, technology, sales savviness, value-based outcomes, and collaborative demeanor to team with sales executives to sell and deliver Reltio’s Connected Customer 360 platform. The Solutions Consultant’s primary duty, as a member of the sales team, is to own and secure the technical and functional win for new and existing customers. You’ll leverage your product knowledge, industry insights, consultative selling skills, communication, and presentation skills to engage with stakeholders, decision-makers, and executive sponsors. Further, you’ll conduct discovery with customers and prospects to understand their business priorities, functional requirements, pain points, and desired outcomes. Job Duties and Responsibilities: • You’ll gather all relevant data and information and map out solutions that demonstrate Reltio’s ability to meet or exceed requirements; • Design innovative solutions and present customized demonstrations to the stakeholders; • Present Reltio’s platform while demonstrating deep familiarity with the customer’s technical and business environment; • You’ll participate in the development of and delivery of a compelling value proposition; • Respond to RFIs and RFPs in a comprehensive and timely manner; • Collaborate with key third-party partners and influencers; and • Participate in training and certifications to enhance technical proficiency and domain mastery. Skills You Must Have: • Bachelor’s degree or equivalent experience. • 5-8+ years of software or technology pre-sales and product management experience. • Experience selling Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), or other cloud-based platforms. • Experience selling MDM, CDI, data quality, data integration, or data management technologies, as well as, enterprise-scale business applications, including ERP, CRM, or BI/Analytics. • Track record of consistent over-achievement of performance metrics in past positions. • Experience with sales cycle running the gamut from business champion to CxO level. • Cultivate and leverage mutually beneficial relationships with strategic alliance partners. • Demonstrated proficiency in key aspects of the sales cycle – discovery, formal presentations, product demonstrations, proof of concept demonstrations, RFI/RFP responses, etc. • Excellent verbal and written communication skills. • Willingness to travel as needed (estimated to be 50%). Skills That Are Nice to Have: • Previous Sales Methodology training (R.A.D.A.R./Complex-Selling, TAS, “Solution Selling,” SPIN, et al), and strong customer references preferred. • Successfully organized, conducted and/or participated in field marketing campaigns and events. • Demonstrated leadership ability and success in mentoring new pre-sales and sales peers. • Experience with solutions like SnapLogic, MuleSoft, Talend, or others. • Experience with Salesforce Sales Cloud • Experience or certifications with Cloud providers like AWS, GCP, or Azure • Experience with Workflow/BPMN solutions (Activiti experience is a plus) • Experience with Apache Spark, NoSQL, or Graph database technologies