Relm Insurance

As a Level 1 IT Support Engineer, you will provide first-line support for employees using Apple devices and troubleshoot issues related to MacOS, MDM management, software applications, and network connectivity. You will also assist with onboarding new employees and manage helpdesk tickets in a timely manner. | Candidates should have experience with the Microsoft Office365 ecosystem and MacOS in a support role, along with knowledge of MDM solutions. Strong problem-solving and communication skills are essential, and previous IT support experience is a plus. | WHO WE ARE Domiciled in Bermuda, with offices in London, Miami, New York and Dubai, Relm Insurance Ltd. (“Relm”) is the first IIGB (Innovative Insurer General Business) insurer regulated by the Bermuda Monetary Authority (“BMA”). Since inception, Relm has remained focused on its Vision of “Making Innovation Resilient” by providing insurance to companies pioneering new technology frontiers in over 35 countries around the world. Relm’s dynamic global team has executed market-leading insurance solutions for companies operating in web3, AI, financial technology, biotech and other important emerging sectors. WHAT WE ARE LOOKING FOR At Relm Insurance Ltd, our Mission is “To contribute to the building of the future by creating solutions for complex risks in innovative markets.” As we continue leading the way in emerging industries, we’re looking for a Support Engineer, Level 1 to join our team and play a key role in this mission. At Relm, we believe in fostering a diverse and inclusive culture, where everyone is empowered to bring their unique perspectives and ideas. Our core values of Accountability, Collaboration, Curiosity & Creativity, and Courage & Optimism are central to who we are, and we strive to bring these values to life every day. We bring these values to life every day — whether by collaborating on innovative solutions, tackling challenges with optimism, or pushing boundaries with creativity and courage. WHAT YOU WILL DO As a Level 1 IT Support Engineer, you will be the first line of support for employees using Apple MacBooks and a few Microsoft Windows devices (to be rolled out Q3, 2025). Your focus will be on troubleshooting and resolving issues related to MacOS, MDM management with Mosyle, software applications, and network connectivity. This role requires strong technical skills in the Apple ecosystem, an understanding of MDM tools, and the ability to provide efficient, friendly support to end users. · Provide first-line support for employees using Apple devices (MacBook, iphones) etc.), and a limited number of Windows PCs. · Troubleshoot and resolve issues related to MacOS, MDM management (Mosyle), software applications, and network connectivity. · Providing support for Office365 including, email, teams, OneDrive and SharePoint. · Ensure proper setup and configuration of new Mac devices, including user profiles, necessary applications, and network configuration. · Manage and support MDM policies and profiles through Mosyle for MacOS and iOS devices. · Assist with troubleshooting Mosyle-related issues, such as enrollment, profile updates, app deployments, and security configurations. · Provide basic support for limited Windows machines, including operating system and software troubleshooting. · Provide support for common software applications (Microsoft Office, Adobe, etc.) used across Mac and Windows environments. · Create, maintain, and update technical documentation, troubleshooting guides, and knowledge base articles. · Monitor and resolve helpdesk tickets in a timely manner, ensuring issues are escalated when appropriate. · Ensure that devices and software remain up-to-date and compliant with company standards. · Offer excellent customer service, clearly communicating technical information to users of varying technical proficiency. · Assist in onboarding new employees, including setting up their devices, accounts and internet access · Participate in inventory management, tracking hardware and software assets. · Support the IT team in additional projects as needed. WHY YOU’LL LOVE WORKING WITH US At Relm, we are not just another insurance company – we’re a team of innovators, creators, and collaborators who are redefining what’s possible in the industry. We value each individual’s unique skills and experiences and offer a workplace where creativity, innovation and diversity are at the heart of everything we do. We are deeply committed to fostering an inclusive culture where every team member feels valued, supported, and empowered to do their best work. At Relm, you will have the opportunity to grow in your career, play a role in an industry transformation,and contribute to a team that celebrates creativity, collaboration, and innovation. WHAT YOU BRING TO THE TABLE: · Experience with the Microsoft Office365 ecosystem including Exchange, Teams and SharePoint · Experience with MacOS and Apple hardware (MacBook, iMac, etc.) in an enterprise or support role. · Knowledge of Mobile Device Management (MDM) solutions, especially Mosyle, InTune, or willingness to quickly learn. · Basic troubleshooting experience with Windows operating systems and applications. · Familiarity with networking concepts, including Wi-Fi troubleshooting and VPN configurations. · Strong problem-solving and analytical skills. · Excellent communication and customer service skills. · Ability to prioritize tasks and manage multiple support requests in a fast-paced environment. · Previous experience in IT support or helpdesk roles is a plus. · Apple Certified Support Professional (ACSP) certification or equivalent Apple-related qualifications. · Familiarity with Mosyle or other MDM solutions for managing Apple devices. · Experience with ticketing systems (e.g., Jira). · Familiarity with cloud services (e.g., Microsoft Azure). · Knowledge of automating software deployments and configurations using plists and mobileconfig files. · Experience of Microsoft Powershell · Experience in troubleshooting peripheral devices (printers, scanners, etc.) in both Mac and Windows environments. WHAT WE OFFER · Paid Public Holidays: Enjoy ten (10) paid public holidays each year, giving you the opportunity to unwind and recharge. · Generous Paid Time Off (PTO): You’ll receive 28 days of Paid Time Off (PTO) annually, giving you the flexibility to take care of personal matters, vacation, or sick days. · Full Health Coverage: The company fully covers your medical, dental, vision, life, and disability insurance to ensure you and your family are well taken care of. · 401K Program with Company Match: Plan for your future with access to the company’s 401K program, including a 5% company match. · Professional Development & Mentorship: We invest in your growth through professional development opportunities, training, and mentorship programs, helping you advance in your career. · Wellness Stipend: Take care of yourself with a monthly wellness stipend to support your health and well-being. · Commuting & Travel Reimbursement: We offer a commuting reimbursement to help with transportation costs, including parking, making your daily commute easier. · Wellness Benefits: Stay healthy and active with access to gym memberships, exercise classes, and other wellness perks that promote a balanced lifestyle. · Your Voice Matters: Work in an environment where your opinions and ideas are valued and play a crucial role in driving the success of our team. · Endless Growth Opportunities: Enjoy a multitude of career growth opportunities, ensuring that you have the resources to thrive and advance within the company. At Relm, you won’t just join a company - you’ll be part of a team that’s shaping the future. If you’re ready to make an impact, we’d love to hear from you.

Lead cyber insurance underwriting strategy, manage underwriting team, negotiate policies, build broker relationships, and ensure compliance. | 10+ years cyber insurance underwriting/broking experience, bachelor's degree in related field, strong leadership, negotiation skills, and industry relationships. | WHO WE ARE Domiciled in Bermuda, with offices in London, Miami, New York and Dubai, Relm Insurance Ltd. (“Relm”) is the first IIGB (Innovative Insurer General Business) insurer regulated by the Bermuda Monetary Authority (“BMA”). Since inception, Relm has remained focused on its Vision of “Making Innovation Resilient” by providing insurance to companies pioneering new technology frontiers in over 35 countries around the world. Relm’s dynamic global team has executed market-leading insurance solutions for companies operating in web3, AI, financial technology, biotech and other important emerging sectors. WHAT WE ARE LOOKING FOR At Relm Insurance Ltd, our Mission is “To contribute to the building of the future by creating solutions for complex risks in innovative markets.” As we continue leading the way in emerging industries, we’re looking for a Vice President, Cyber to join our team and play a key role in this mission. At Relm, we believe in fostering a diverse and inclusive culture, where everyone is empowered to bring their unique perspectives and ideas. Our core values of Accountability, Collaboration, Curiosity & Creativity, and Courage & Optimism are central to who we are, and we strive to bring these values to life every day. We bring these values to life every day — whether by collaborating on innovative solutions, tackling challenges with optimism, or pushing boundaries with creativity and courage. WHAT YOU WILL DO: Direct the underwriting strategy, process, planning, reporting, forecasting, business development and innovation for the Cyber insurance book of business Underwrite, price, and negotiate risks in a manner that is consistent with Relm’s risk appetite to ensure profitability, retention, and written premium goals are achieved Provide a professional layer of leadership, mentorship, and management to the underwriting team, fostering a high-performance culture and promoting continued growth, training and development of junior underwriting and administrative staff Negotiate, prepare, and draft policy and endorsement wording Create and develop relationships with brokers and policyholders to establish new distribution relationships and sales channels Attend and occasionally present at industry conferences, as needed and as the opportunity presents itself Collaborate with colleagues to achieve company goals and drive cross-sell opportunities Assist with strategic underwriting planning by developing and maintaining suitable management information to effectively evaluate the portfolio Maintain compliance with all internal and external underwriting and regulatory guidelines, standards, and legal requirements Engage in ad-hoc projects and tasks as assigned to contribute to the continuous improvement and growth of Relm WHAT YOU BRING TO THE TABLE: Minimum of 10 years of Cyber insurance underwriting and/or broking experience A bachelor’s degree, or equivalent, in business, cyber security, computer science, insurance, actuarial science, or a related discipline Robust relationships with key US and UK wholesale and retail brokers Perceived as a thought leader within the cyber insurance market Experience with policy and endorsement wording negotiation, preparation, and drafting Exceptional organizational and time management skills Superb leadership qualities with the capability to build comradery in a global team Creative problem-solver with strong critical thinking skills, an ethical approach to getting things done, and an ability to apply different perspectives across the spectrum Ability to work in a fast-paced and dynamic work environment A confident communicator who can clearly and authentically convey a written and verbal message, skillfully persuade, and craft a constructive argument Advanced skills across all Microsoft Office applications (familiarity with Mac OS is a plus) Excellent interpersonal skills and comfort with leading client and broker meetings Exceptional attention to detail and work ethic, setting an example for others Ability to work outside of core hours and travel overseas, as required NICE TO HAVE QUALIFICATIONS, SKILLS, AND EXPERIENCE: Experience managing and underwriting a predominately primary book of business The ability to perform data analytics within MS Excel or Power BI, including functions such as Tables, Pivot Tables, formulae (VLOOKUP, IF, SUM) etc. Professional designation in insurance underwriting, such as RPLU, CPCU, ACII, AU, or similar Strong interest and conceptual comprehension in Web3., Digital Assets, Blockchain, Cannabis, AI, or Financial Markets will be a differentiator WHAT WE OFFER: Paid Public Holidays: Enjoy ten (10) paid public holidays each year, giving you the opportunity to unwind and recharge. Generous Paid Time Off (PTO): You’ll receive 28 days of Paid Time Off (PTO) annually, giving you the flexibility to take care of personal matters, vacation, or sick days. Full Health Coverage: The company fully covers your medical, dental, vision, life, and disability insurance to ensure you and your family are well taken care of. 401K Program with Company Match: Plan for your future with access to the company’s 401K program, including a 5% company match. Professional Development & Mentorship: We invest in your growth through professional development opportunities, training, and mentorship programs, helping you advance in your career. Wellness Stipend: Take care of yourself with a monthly wellness stipend to support your health and well-being. Commuting & Travel Reimbursement: We offer a commuting reimbursement to help with transportation costs, including parking, making your daily commute easier. Wellness Benefits: Stay healthy and active with access to gym memberships, exercise classes, and other wellness perks that promote a balanced lifestyle. Your Voice Matters: Work in an environment where your opinions and ideas are valued and play a crucial role in driving the success of our team. Endless Growth Opportunities: Enjoy a multitude of career growth opportunities, ensuring that you have the resources to thrive and advance within the company. At Relm, you won’t just join a company - you’ll be part of a team that’s shaping the future. If you’re ready to make an impact, we’d love to hear from you.