Relay (Uneven Labs, Inc.)

Build and own backend software for trade routing and on-chain contract support in DeFi protocols. | Strong TypeScript/Node.js backend skills and experience with on-chain protocol systems are required. | ABOUT US Relay is a cross-chain payments protocol that provides instant, low-cost cross-chain bridging, swaps, and transactions. We're the fastest and cheapest way to bridge and transact across chains, serving over 5 million users who have completed 59+ million transactions with $6+ billion in volume across 85+ chains. Our company mission is to make transacting across chains as fast, cheap, and reliable as online payments. We are building the core infrastructure to abstract chains from end user payments, enabling the next billion users to experience the benefits of blockchain without the UX burdens. ABOUT THE ROLE The Solving team is the engine behind Relay’s ability to execute requests with the best price and highest reliability. As a Solving Engineer, you will build and own the software that generates quotes, routes trades across on-chain and off-chain venues, and fills user requests end-to-end. This is a high-impact, high-ownership role: your work directly affects fill success rates, latency, and the profitability of Relay’s solver business. WHAT YOU'LL DO * Extend Relay’s support to new chain VMs by writing and auditing on-chain contracts * Own the chain integration layer, including settlement contracts, multisig infrastructure, and the on-chain allocator * Design and implement trust-minimized settlement flows, moving the protocol toward fully verifiable, decentralized settlement * Collaborate with the Solving team to ensure protocol primitives support efficient quote generation, just-in-time liquidity, and optimal routing * Investigate and resolve protocol-level incidents, including RPC failures, oracle timeouts, and settlement job errors * Contribute to open-source protocol specifications and developer documentation ABOUT YOU * You have the ability to own complex, multi-stage pipelines (deposit detection → quote generation → fill execution → settlement). * You have strong instincts around reliability: you write error-handling, add observability, and think through edge cases like swap failures, liquidity crises, and gas spikes * You're comfortable with a high degree of ownership and autonomy; you drive work from idea to production SKILLS AND ABILITIES * Experience building systems that interact with on-chain protocols: querying DEX quotes, constructing swap calldata, handling transaction reverts and retries * Strong TypeScript / Node.js backend engineering skills, most of the solver codebase is TypeScript-first * Understanding of DeFi primitives: AMMs, liquidity pools, token routing, slippage, price impact, and MEV Nice to have * Experience with cross-chain bridging protocols or intent-based architectures * Prior work on solver or market-making systems in a DeFi context * Familiarity with Solana and Jupiter routing, or Bitcoin UTXO-based transactions * Experience integrating with BullMQ, Redis-backed job queues, or similar async job infrastructure * Track record shipping integrations with major DEX aggregators (1inch, LiFi, 0x, etc.) WHAT WE OFFER * Competitive base salary * Equity package * Comprehensive health benefits * Unlimited PTO policy with encouraged minimum * Remote-first culture with emphasis on collaboration, communication, and flexibility

Manage front-line support tickets, investigate technical issues using backend logs, escalate complex problems, and contribute to process improvements and documentation. | At least 3 years of technical support experience with strong proficiency in AI tools and familiarity with blockchain and API integrators preferred. | ABOUT US Relay is a cross-chain payments protocol that provides instant, low-cost cross-chain bridging, swaps, and transactions. We're the fastest and cheapest way to bridge and transact across chains, serving over 5 million users who have completed 59+ million transactions with $6+ billion in volume across 85+ chains. Our company mission is to make transacting across chains as fast, cheap, and reliable as online payments. We are building the core infrastructure to abstract chains from end user payments, enabling the next billion users to experience the benefits of blockchain without the UX burdens. ABOUT THE ROLE Relay's integrator base has roughly doubled in the last six months, and we're looking for Customer Support Specialists to help triage tickets, investigate issues, answer questions, and turn everyday support work into better systems for our customers and our team. WHAT YOU'LL DO Own front-line support in specific time zone hours * Provide reliable overlap with our existing support team for incoming customer issues during your time zone working hours. Right now we focusing on specialists who are in US East Coast time zone (EST / EDT) and within UTC (GMT) and UTC +1 time zones. (If you do not live within these time zones you are welcome to apply, but please note that you must be willing and able to work full-time in either of these.) * This role includes weekend coverage and will be a Saturday to Wednesday schedule. Triage and debug customer issues * Respond to customer tickets with clarity and care, handling the ones you can resolve directly * Investigate issues using Relay's backend logs, transaction records, and block explorers * Build fluency with on-chain transaction flows for end users and integrators * Escalate the right issues to engineering with enough context for them to move quickly * Take on an increasing share of ticket volume and ownership so the team's capacity keeps pace with integrator growth Translate support work into better systems * Turn recurring customer issues into process improvements, internal documentation, and feedback for product and engineering * Communicate technical context at the right level for customers and internal stakeholders * Contribute to long-term project work such as automation, documentation, and self-serve tooling in the developer portal * Build depth over time on Relay's protocol, integrations, and customer base ABOUT YOU * You're a clear, calm communicator with customers and internal stakeholders * You have high agency: you take ownership, drive issues to resolution, and don't wait to be told what to do * You're already using LLMs as part of your daily workflow and are quick to pick up new tools and technology * You can scale complex explanations to different audiences * You treat support work as a system: every ticket is a signal, not just something to close * You're excited about blockchain and excited to go deep on the crypto side (block explorers, logs, on-chain flows) * You work well in a fast-moving startup environment and have contributed to shaping structure and processes * You have a keen eye for detail and notice the little things SKILLS AND ABILITIES Must-have * 3+ years of customer or technical support experience in the tech industry * Excellent written and verbal communication skills * Strong computer and software tooling fluency, including everyday use of AI tools * Experience triaging competing priorities in real time * A track record of turning recurring support issues into systems or process improvements Nice to have * Familiarity with crypto or blockchain concepts, block explorers, logs, or on-chain transaction flows * Experience supporting developers or API integrators * Prior support experience at an early-stage or fast-growing startup * Exposure to developer tooling, self-serve product work, or internal automation WHAT WE OFFER * Competitive base salary * Equity package * Comprehensive health benefits * Unlimited PTO policy with encouraged minimum * Remote-first culture with emphasis on collaboration, communication, and flexibility