Relativity

Analyze multi-dimensional data to identify trends, build dashboards, and support data-driven decision-making in a fast-paced tech environment. | Proficiency in SQL, data architecture, visualization, and experience in a technical/data-centric role, with strong communication and collaboration skills. | Posting Type Hybrid/Remote Job Overview Relativity's Problem Management is seeking a Technical Business Analyst who excels at using data analytics to uncover trends in quality, client workflows, product performance and efficiency. Your insights will help drive improvements in customer experience, operational excellence, and product strategy. You’ll work in a fast-paced environment at the intersection of DevOps, cloud computing, big data, and AI. Key Responsibilities Job Description and Requirements • Analyze multi-dimensional data to identify trends, root causes, and actionable insights. • Build dashboards, reports, and data models that support investigations and data-driven decision-making. • Partner with product, engineering, and service delivery teams to identify process optimization and product enhancement opportunities. • Recommend and champion modern automation tools and practices. • Balance research, customer feedback, stakeholder requirements, and timelines to deliver effective, scalable solutions. • Apply knowledge of Agile, SDLC, CI/CD, and RelativityOne infrastructure to guide analysis and recommendations. Minimum Qualifications • Experience within the technology industry, ideally in a technical or data-centric role. • Highly-developed communication, presentation, and cross-functional collaboration skills. • Creative problem-solving and analytical thinking. • Proficiency in database design, data architecture, data mining, and data visualization. • Solid experience with SQL, SDLC concepts and/or software testing practices. • Ability to translate technical insights for non-technical stakeholders Preferred Qualifications • BS/BA in Computer Science, Engineering, Information Systems, Business IT, or equivalent experience. • Microsoft Certified Solutions Expert (MCSE) or equivalent analytics/data certification. • 4+ years of relevant experience. • Hands-on experience with CI/CD tooling and deployment processes. • Familiarity with Tableau, Jira, and Salesforce. • Demonstrated ability to scale tools and processes across large organizations. • Experience with cloud platforms, cloud-native distributed systems, and large-scale SQL environments. • Knowledge of .NET (C#), Microsoft SQL Server, Microsoft Azure, Kubernetes technologies. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $82,000 and $122,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills Customer Service, Information Technology (IT) Services, IT Service Management (ITSM), Process Improvements, Project Management, Risk Management, Service Level Agreement (SLA), Service Levels, Services Management, Vendor Management

Support income tax compliance, tax accounting, and collaborate cross-functionally to enhance tax processes. | Requires 3-5 years of tax experience, proficiency in tax software, and strong analytical and communication skills. | Posting Type Remote/Hybrid Job Overview We are seeking a motivated and collaborative Senior Tax Analyst to join our corporate tax team. This role is ideal for a junior level tax professional (3-5 years) who is eager to develop deep, hands-on experience across a broad set of tax disciplines. We are especially interested in curious, high-initiative learners-professionals who not only want to build a strong technical tax foundation, but also want to deeply understand our business, products, supply chain, and financial drivers. The role will be a utility player supporting a wide range of tax accounting and compliance. The ideal candidate thrives in a learning-oriented environment, asks thoughtful questions, and is excited by the opportunity to grow both tax expertise and business acumen through hands-on preparation and cross-functional exposure. Job Description and Requirements Key Responsibilities • Perform core components of income tax compliance, including work papers, forms, and supporting documentationinfiling, and payment of corporate income taxes forjurisdictionsRelativityoperates.This includes US partnership and corporate income tax returnsand various foreign corporate income tax and withholding tax returns • Support quarterly and annual ASC 740 income tax accounting • Assistin cash tax and effective tax rate forecasting • Partner with in-house tax subject matter experts to assist in preparation of a variety of tax products, including but not limited to indirect tax, operational transfer pricing, fixed asset tax ledgers, tax credit supporting workpapers, etc. • Partner with senior team members to understand how tax interacts with the broader business • Participate inidentifyingopportunities to streamline workpapers, improve data quality, and enhance process consistency • Collaborate cross-functionallywith Finance, Accounting, Supply Chain, and external advisors to build both tax and businesscontext. Preferred Education & Experience • Bachelor's Degree and Five Years' Experience OR • Masters' Degree and Three Years' Experience • 3-5 years of tax experience inpublic accounting (Big 4 or equivalent strongly preferred) • Solid foundational knowledge across domestic corporate income tax, tax accounting, and generalist tax concepts • Demonstrated curiosity, willingness to ask "why," and desire to learn how our business and products operate • Strong analytical skills with the ability to navigate complex data sets and reconcile differences • Proficiencywith Microsoft Excel and comfort structuring workpapers and large datasets • Experience withAvalaratax softwareis aplus • Ability to manage multiple priorities and meet deadlines in a dynamic environment • Effective communicator with the ability to ask good questions, interpret guidance, and document work clearly • Self-starter witha strong senseof ownership and interest in long-term development within corporate tax Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $85,000 and $127,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Accounting, Generally Accepted Accounting Principles (GAAP), IRS Regulations, Taxation Software, Tax Compliance, Taxes, Tax Law, Tax Planning, Tax Preparation, Tax Research Posting Type Remote/Hybrid Job Overview We are seeking a motivated and collaborative Senior Tax Analyst to join our corporate tax team. This role is ideal for a junior level tax professional (3-5 years) who is eager to develop deep, hands-on experience across a broad set of tax disciplines. We are especially interested in curious, high-initiative learners-professionals who not only want to build a strong technical tax foundation, but also want to deeply understand our business, products, supply chain, and financial drivers. The role will be a utility player supporting a wide range of tax accounting and compliance. The ideal candidate thrives in a learning-oriented environment, asks thoughtful questions, and is excited by the opportunity to grow both tax expertise and business acumen through hands-on preparation and cross-functional exposure. Job Description and Requirements Key Responsibilities • Perform core components of income tax compliance, including work papers, forms, and supporting documentationinfiling, and payment of corporate income taxes forjurisdictionsRelativityoperates.This includes US partnership and corporate income tax returnsand various foreign corporate income tax and withholding tax returns • Support quarterly and annual ASC 740 income tax accounting • Assistin cash tax and effective tax rate forecasting • Partner with in-house tax subject matter experts to assist in preparation of a variety of tax products, including but not limited to indirect tax, operational transfer pricing, fixed asset tax ledgers, tax credit supporting workpapers, etc. • Partner with senior team members to understand how tax interacts with the broader business • Participate inidentifyingopportunities to streamline workpapers, improve data quality, and enhance process consistency • Collaborate cross-functionallywith Finance, Accounting, Supply Chain, and external advisors to build both tax and businesscontext. Preferred Education & Experience • Bachelor's Degree and Five Years' Experience OR • Masters' Degree and Three Years' Experience • 3-5 years of tax experience inpublic accounting (Big 4 or equivalent strongly preferred) • Solid foundational knowledge across domestic corporate income tax, tax accounting, and generalist tax concepts • Demonstrated curiosity, willingness to ask "why," and desire to learn how our business and products operate • Strong analytical skills with the ability to navigate complex data sets and reconcile differences • Proficiencywith Microsoft Excel and comfort structuring workpapers and large datasets • Experience withAvalaratax softwareis aplus • Ability to manage multiple priorities and meet deadlines in a dynamic environment • Effective communicator with the ability to ask good questions, interpret guidance, and document work clearly • Self-starter witha strong senseof ownership and interest in long-term development within corporate tax Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $85,000 and $127,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Accounting, Generally Accepted Accounting Principles (GAAP), IRS Regulations, Taxation Software, Tax Compliance, Taxes, Tax Law, Tax Planning, Tax Preparation, Tax Research

Provide technical support to clients by diagnosing, troubleshooting, and resolving issues related to software and networked systems, maintaining accurate records, and escalating issues as needed. | Experience in customer support, troubleshooting complex issues, and working with SQL and Windows platforms. | About the position The Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support. The working hours are Monday-Friday with a 9-hour shift ranging from 7am-7pm Central US (United States) Time. Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated. We are currently seeking candidates in the Chicago area who are comfortable working in a hybrid capacity (2x a week). Responsibilities • Use SQL applications and tools to run basic SQL queries • Respond to client questions, problems, and work requests on a daily basis • Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers • Partner with senior level team members as needed to troubleshoot and resolve customer incidents • Have or develop the experience to capably perform the Technical Support Specialist position responsibilities • Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. • Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data • Monitor assigned open tickets, contact customers, and update tickets on a timely basis • Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. • Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff • Complete all daily tasks and projects • Track time daily • Is flexible to work a 9-hour Monday-Friday shift ranging from 7am-7pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management • Able to work a 9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding • Obtain Public Trust clearance within the defined timeline provided by management • Provide excellent customer service using the communication methods designated by Relativity • Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries • Meet identified goals regarding customer service tech support metrics • Commitment to and consistent demonstration of core company values Requirements • Customer support experience • Client-focused and ability to understand expectations • Direct experience supporting clients as a primary contact or lead using phone and email • Experience troubleshooting complex issues • SQL and Windows platform experience

Lead regional marketing strategies to drive growth and awareness in APAC, including campaigns, events, and partner collaboration. | Requires 5-7 years of marketing experience, leadership skills, demand generation expertise, and regional market knowledge. | This a Full Remote job, the offer is available from: APAC Posting Type Hybrid Job Overview An exciting opportunity for a Marketing leader to drive growth and expansion across APAC markets. As the Senior Marketing Manager, APAC, and the marketing leader in-region, you will be responsible for Marketing that drives Relativity’s growth and expansion in the APAC region. This role reports to the Senior Director, International Marketing. As a data-driven, proactive, energetic, and commercially minded leader and collaborator, you will develop and implement regionally focused marketing programs to strengthen our position in key markets in the Asia Pacific region. You will be responsible for building and driving pipeline growth to support the commercial success of Relativity’s APAC business. You will be challenged with adapting marketing strategies to ensure local relevance, using your knowledge of our customers, personas, and segments to set priorities and inform decision making. You will partner with US and EMEA-based marketing teams, using their capabilities to maximise resources and ensure the brand is consistently represented within APAC. You are a hands-on experienced marketer with an entrepreneurial spirit that enjoys making an impact and doesn’t mind getting your hands dirty. Whilst being a marketing generalist, you will have demonstrable demand generation experience, including digital marketing and events marketing. As an in-region leader, you will have people-management experience in developing and growing talent and role-model Relativity’s core-values. You are an exceptional collaborator, project manager, and communicator. You work cross-functionally and internationally to bridge global offices and deliver results that positively impact growth goals. This role is a hybrid role, ideal candidate will be based in Sydney and be office and home based. Job Description and Requirements Role Responsibilities • Is the Marketing leader in region and hold a seat on the APAC leadership team. • Works with sales and International marketing leadership to develop regional go-to-market strategies to drive towards commercial goals. • Understands APAC markets to produce and deliver integrated marketing plans comprising of campaigns that focus mainly on demand generation, lead acceleration, awareness, and customer marketing; strategically planned around the stages of the customer journey, bringing campaign elements and channels together for a cohesive go-to-market plan. • Works with APAC marketing team to scope, plan, and execute campaign elements with maximum ROI, including in-person and digital events for APAC, paid advertising, organic and paid social. Manages joint marketing relationships with third-party sponsors and vendors to drive in-market awareness and achieve goals. • Leverages and amplifies global marketing initiatives to ensure the right message is delivered to the target audience at the regional level; collaborates with U.S.-based segment marketing teams on events, speaking engagements, and product marketing for the region. • Partners with APAC sales and service delivery to prioritise enablement materials, provide effective sales training and onboarding, and help deliver content and resources that drive growth. • Provides in-market support for APAC partners and customers. Identifies opportunities to collaborate, is a key contact for their Relativity marketing efforts, and provides feedback about the customer experience to the broader organisation. • Drives annual planning, helping build APAC-focused goals and budget for the region and effectively manages the communication flow of marketing progress, results, and feedback loop. • Is a vital part of the Relativity Fest Sydney team, shaping and driving the development and execution of Relativity APAC’s flagship conference, including event development, execution, and audience acquisition campaigns to exceed registration and attendance goals. • Measures and reacts to success metrics, performs actionable analysis, and makes data driven decisions to improve outcomes and ROI. Preferred qualifications • Marketing leader with experience and vision in demand generation, sales enablement, event and field marketing, content marketing, branding and international marketing experience • Cross-functional experience working with remote teams around the world; ability to work flexible hours that at times to accommodate both APAC and EMEA time zones (within reason) • Strong written and oral communicator in English for technical and non-technical audiences, analytical skills, and attention to detail • Experience in B2B SaaS, managing translation and agency vendors. • Able to build alignment and drive consensus across a diverse set of stakeholders at all levels of the organisation and across multiple geographies. • Self-starter with the ability to excel in a fast-paced, high-growth environment; comfortable managing multiple projects simultaneously with the ability to shift workloads to prioritise competing deadlines effectively. • Commitment to continuous learning and developing an ongoing understanding of our products and the industries we serve. Minimum qualifications • BA/BS infield marketing, digital media or a related field and at least 5-7 years of field marketing experience, including events, and leading small marketing teams Supervision • You will report to the Senior Director of International Marketing, based in the UK. • Your team will be made up of a Field marketer, a regional content marketer and Partner Marketer, with room for expansion. You will report to the Senior Director of International Marketing, based in the UK. Suggested Skills: Business-To-Business (B2B) Marketing, Customer Relationship Management (CRM), Demand Generation, Digital Marketing, Lead Generation, Marketing Automation, Marketing Strategies, Performance Marketing, Project Management, Sales EnablementThis offer from "Relativity" has been enriched by Jobgether.com and got a 86% flex score.

Lead and coordinate complex data migration programs involving multiple stakeholders, ensuring alignment, governance, and continuous improvement. | 5-8 years of program management experience in complex technology or IT transformation programs, with strong communication skills and experience with SaaS/cloud environments. | Posting Type Hybrid/Remote Job Overview Team Overview Relativity's Account Services team within the Relativity Success team, ensures each customer or partner account for Relativity's business has a group of dedicated individuals to manage the account and reduce friction, assist with growth and enable transformation. The team partners across Sales, Customer Success, Product Management, Engineering, and partner organizations to enable seamless data migrations from diverse sources into RelativityOne, amongst other adoption goals. Our mission is to ensure efficient, secure, and successful customer transitions to the RelativityOne platform - accelerating adoption, reducing risk, and maximizing value realization for clients and partners. This role sits at the intersection of program management, technical coordination, and customer engagement, supporting large-scale technology transformations across our customer base. Role Overview The Program Manager, Migrations will lead and coordinate complex migration initiatives involving multiple internal and external stakeholders. This role requires strong program management expertise and a proven ability to orchestrate large-scale data migrations from legacy and competitive systems to modern SaaS, Cloud, and AI platforms. You'll collaborate closely with Technical Account Managers, Engineering, and Product teams, as well as external partners and customers, to manage the planning, execution, and reporting of migration programs. This position demands both strategic oversight and hands-on leadership to drive execution through influence. The role reports to the Manager, Success Strategy and Business Operations and can be based in Chicago or remote within the U.S. Job Description and Requirements Core Responsibilities • Lead Complex Migration Programs: Manage end-to-end coordination of multi-phase, high-impact data migration programs from a variety of environments - including Relativity Server, competitor SaaS platforms, andon-premiseor legacy legal data systems. • Program Governance & Stakeholder Alignment:Establishand maintain program governance, timelines, and deliverables, ensuring alignment across internal teams, customers, and partners. • Strategic Planning & Reporting: Develop,maintain, and communicate detailed program plans, risk registers, and progress reports tailored for technical, business, and executive audiences. • Cross-Functional Collaboration: Partner with Engineering, Product Management, Customer Success, and external vendors to resolve blockers, assess risks, and ensure data integrity throughout migration cycles. • Executional Leadership: Lead through influence - driving accountability, surfacing challenges, and ensuring deliverables are met through proactive engagement and coordination. • Continuous Improvement: Contribute to the evolution of Relativity's migration frameworks, playbooks, and tools,leveraginglessons learned to improve efficiency, repeatability, and customer experience. • Customer & Partner Engagement: Serve as a primary point of contact for program-level migration activities, ensuring stakeholders are informed, supported, and confident throughout the migration journey. Required Qualifications • 5-8 years of program or project management experience in complex technology or IT transformation programs, ideally involving data migrations to SaaS or cloud environments. • Demonstrated ability to manage multi-stakeholder programs with technical and business complexity. • Proven experience developing structured program plans, dashboards, and executive reports. • Highly-developed communicationskills - able to translate technical issues into business impact and vice versa. • Ability to lead through influence and manage execution across diverse functional teams. • Experience with Relativity Server,RelativityOne, or other eDiscovery / Legal Data Intelligence platforms. Preferred Qualifications • Background in large-scale data center or application migrations. • Experience working in SaaS companies, legal technology, or unstructured data ecosystems. • Familiarity with project management and collaboration tools (e.g., Asana, Jira, Smartsheet, Salesforce). • Experience working in vendor-service provider-end customer models. Personal Qualities • Excel at orchestrating complex, multi-dimensional programs whilemaintainingattention to detail. • Are equally comfortable leading executive briefings andchasing downtactical deliverables. • Enjoy working cross-functionally to solve ambiguous, high-stakes challenges. • Areproactive, collaborative, and passionate about delivering customer success through operational excellence. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $115,000 and $173,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Budget Management, Mentorship, Negotiation, Program Management, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management Posting Type Hybrid/Remote Job Overview Team Overview Relativity's Account Services team within the Relativity Success team, ensures each customer or partner account for Relativity's business has a group of dedicated individuals to manage the account and reduce friction, assist with growth and enable transformation. The team partners across Sales, Customer Success, Product Management, Engineering, and partner organizations to enable seamless data migrations from diverse sources into RelativityOne, amongst other adoption goals. Our mission is to ensure efficient, secure, and successful customer transitions to the RelativityOne platform - accelerating adoption, reducing risk, and maximizing value realization for clients and partners. This role sits at the intersection of program management, technical coordination, and customer engagement, supporting large-scale technology transformations across our customer base. Role Overview The Program Manager, Migrations will lead and coordinate complex migration initiatives involving multiple internal and external stakeholders. This role requires strong program management expertise and a proven ability to orchestrate large-scale data migrations from legacy and competitive systems to modern SaaS, Cloud, and AI platforms. You'll collaborate closely with Technical Account Managers, Engineering, and Product teams, as well as external partners and customers, to manage the planning, execution, and reporting of migration programs. This position demands both strategic oversight and hands-on leadership to drive execution through influence. The role reports to the Manager, Success Strategy and Business Operations and can be based in Chicago or remote within the U.S. Job Description and Requirements Core Responsibilities • Lead Complex Migration Programs: Manage end-to-end coordination of multi-phase, high-impact data migration programs from a variety of environments - including Relativity Server, competitor SaaS platforms, andon-premiseor legacy legal data systems. • Program Governance & Stakeholder Alignment:Establishand maintain program governance, timelines, and deliverables, ensuring alignment across internal teams, customers, and partners. • Strategic Planning & Reporting: Develop,maintain, and communicate detailed program plans, risk registers, and progress reports tailored for technical, business, and executive audiences. • Cross-Functional Collaboration: Partner with Engineering, Product Management, Customer Success, and external vendors to resolve blockers, assess risks, and ensure data integrity throughout migration cycles. • Executional Leadership: Lead through influence - driving accountability, surfacing challenges, and ensuring deliverables are met through proactive engagement and coordination. • Continuous Improvement: Contribute to the evolution of Relativity's migration frameworks, playbooks, and tools,leveraginglessons learned to improve efficiency, repeatability, and customer experience. • Customer & Partner Engagement: Serve as a primary point of contact for program-level migration activities, ensuring stakeholders are informed, supported, and confident throughout the migration journey. Required Qualifications • 5-8 years of program or project management experience in complex technology or IT transformation programs, ideally involving data migrations to SaaS or cloud environments. • Demonstrated ability to manage multi-stakeholder programs with technical and business complexity. • Proven experience developing structured program plans, dashboards, and executive reports. • Highly-developed communicationskills - able to translate technical issues into business impact and vice versa. • Ability to lead through influence and manage execution across diverse functional teams. • Experience with Relativity Server,RelativityOne, or other eDiscovery / Legal Data Intelligence platforms. Preferred Qualifications • Background in large-scale data center or application migrations. • Experience working in SaaS companies, legal technology, or unstructured data ecosystems. • Familiarity with project management and collaboration tools (e.g., Asana, Jira, Smartsheet, Salesforce). • Experience working in vendor-service provider-end customer models. Personal Qualities • Excel at orchestrating complex, multi-dimensional programs whilemaintainingattention to detail. • Are equally comfortable leading executive briefings andchasing downtactical deliverables. • Enjoy working cross-functionally to solve ambiguous, high-stakes challenges. • Areproactive, collaborative, and passionate about delivering customer success through operational excellence. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $115,000 and $173,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Budget Management, Mentorship, Negotiation, Program Management, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management

Develop trusted-advisor relationships with complex partners to drive ROI and product adoption, coordinate cross-organizational efforts, and innovate customer success playbooks. | 7 years customer-facing software experience, 5 years litigation support experience (Relativity Administrator preferred), expertise managing key accounts, project management skills, and strong communication abilities. | Title: Senior Customer Success Manager, Service Provider Job Description: time type Full time job requisition id 25-0486 Posting Type Remote/Hybrid Job Overview The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on the customer's individual requirements and segment best practices. The team works with Sales to understand account health and to identify any product or contract retention risks. The Senior Customer Success Manager develops trusted-advisor relationships to drive success with our largest, most complex partners in our Service Provider segment. You will consult with each partner to align on ROI opportunities and utilization blockers each quarter. You will coordinate with teams across the business to achieve these goals and create cross-organizational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, ensuring resolution of technical issues, increasing efficiency with new workflows, orchestrating meaningful multi-threaded engagement between the customer and Relativity. The Senior Customer Success Manager will also develop best practices and new playbooks based on customer trends. You will analyze data and work with your manager to identify opportunities for new processes that will accelerate success for the team. Due to the complexities of this team, we are seeking a candidate with ediscovery or legal technology experience. Job Description and Requirements Your Role in Action Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription and, in collaboration with the assigned Account Executive and Technical Account Manager, build Success Plans to ensure this ROI is achieved. Identify and record “Verified Outcomes” (wins) when ROI is confirmed by the account. Plan and deliver Executive Business Reviews to align with account and Relativity leadership on achieved and targeted ROI Represent the partner’s voice back to Relativity, proactively utilizing “feedback loop” processes to foster a company-wide culture of customer success Regularly analyze customer usage and account health to reduce any renewal risk or product churn while identifying potential up-sell opportunities Innovate New Success Motions Pilot new repeatable playbooks and best practices before they are rolled out to the broader CSM organization Propose and create new repeatable playbooks to address newly identified ROI opportunities and utilization blockers Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies or enabling account success with non-standard use cases. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements Your Skills 7 years of customer-facing support in the software industry 5 years of litigation support experience (Relativity Administrator experience preferred) Expertise managing key accounts in a customer-facing role Experience in the software technology sector Proven success independently managing complex projects Excellent business writing and presentation skills Enjoy working as part of a team in a collaborative environment Enthusiasm to continuously innovate in service of our partners and be a change agent within the business. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $82,000 and $124,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Develop and execute commercialization strategies, lead cross-functional teams, manage product pricing and packaging, and collaborate with executive leadership to drive business growth. | 5+ years in SaaS product marketing or pricing roles, leadership experience managing teams, strong analytical and communication skills, strategy consulting background, and ability to work cross-functionally with executives. | Posting Type Hybrid Job Overview The Senior Manager of Commercialization will be responsible for developing and refining the commercialization strategy for Relativity’s growing portfolio of products. In addition to managing a small team of dedicated analyst(s), this person will lead cross-functional groups including product marketing leads, product management leads, finance and operational teams to develop and put forth business cases and recommendations, and they will interface closely with the executive team to facilitate decision making on highly impactful product and packaging initiatives. Job Description And Requirements Long-Term Strategy and Roadmap • Develop and maintain a comprehensive long-term commercialization strategy for Relativity’s product portfolio, ensuring alignment with company objectives and market trends. • Continuously evaluate and adjust the strategy and roadmap based on market dynamics, customer feedback, and competitive landscape. • Create and maintain a roadmap that outlines the strategic direction, key milestones, and growth initiatives for the product portfolio. Strategic Decision Making • Collaborate closely with product marketing, product management, and finance teams to drive strategic decision-making for individual products and the overall platform. • Ensure that product level pricing strategies are aligned with broader business objectives, portfolio packaging strategies, and market trends. • Assess product performance, market opportunities, and financial results to inform pricing and packaging opportunity areas. Competitive Positioning • Continuously monitor and analyze the competitive landscape, including pricing and packaging strategies of key competitors. • Represent Relativity’s competitive positioning relative to price and value to other parts of the organization to inform GTM and product strategy. • Develop and implement pricing and packaging strategies that enhance Relativity’s market positioning and drive revenue growth. Cross-Functional Execution and Enablement • Partner with and serve as a subject matter expert for operational teams to execute commercialization strategies effectively. • Ensure field teams understand the strategy behind commercialization strategies and have the tools and messaging to communicate to customers. Your Skills • Understanding of the e-Discovery industry • Strong analytical and communication skills • Demonstrated leadership skills and experience managing people • 5+ years in a product marketing or pricing role at a SaaS company • Demonstrated ability to work effectively cross-functionally and with executive leadership • Experience in strategy consulting Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $155,000 and $233,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Design, develop, and operate secure, scalable cloud-native web applications on Azure, mentor peers, and drive engineering best practices. | 7+ years of experience with Azure, .NET, Docker, JavaScript, Cosmos DB, SQL Server, strong object-oriented and distributed systems knowledge, and excellent collaboration skills. | Posting Type Hybrid Job Overview The Senior Software Engineer designs, builds, and operates cloud-native web applications that power our business. This role combines deep technical expertise with a collaborative mindset to solve complex challenges, mentor peers, and deliver secure, scalable, and high-performance solutions on Microsoft Azure. Job Description And Requirements What You’ll Do • Build & Deliver: Design, develop, and operate secure, maintainable, and scalable web applications using object-oriented principles, modern architecture, and cloud-native patterns. • Lead by Example: Provide technical guidance and mentorship, driving design decisions, elevating engineering practices, and enabling delivery of reliable, high-quality software. • Raise the Bar: Champion automated testing, static analysis, observability, and DevOps workflows to ensure performance and reliability. • Full-Stack Impact: Deliver solutions across front-end (modern JavaScript frameworks) and back-end (distributed, service-oriented systems). • Leverage the Cloud: Use microservices, containers, and managed Azure services (.NET, Cosmos DB, SQL Server, App Services, Docker) to deliver scalable cloud platforms. • Work Smarter with AI: Adopt AI-assisted coding tools (e.g., Copilot, Cursor) to accelerate development, reduce boilerplate, and focus on solving business-critical problems. • Foster Collaboration: Drive team success through pair programming, thoughtful code reviews, shared design sessions, and high-quality documentation. • Mentor & Grow Talent: Coach engineers on secure coding, cloud-native design, and troubleshooting distributed systems with modern observability practices. What We’re Looking For • 7+ years of professional experience building commercial-grade software and cloud-native applications. • Hands-on experience with Azure Cloud services, Docker, .NET, JavaScript, Cosmos DB, and SQL Server. • Deep knowledge of object-oriented design, distributed services, and Microsoft Azure technologies. • Proven ability to deliver solutions in dynamic, fast-paced environments. • Excellent collaboration, communication, and problem-solving skills. Bonus Points • Bachelor’s degree in Computer Science or related field (or equivalent practical experience). • Strong full-stack expertise across front-end, back-end, and cloud infrastructure tiers. • Proven productivity boost from AI-assisted coding tools. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $126,000 and $190,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Build and maintain user-facing features and distributed data pipelines, collaborate on new features and bug fixes, participate in code reviews and on-call rotations, and ensure alignment with engineering policies. | 2+ years software development experience, proficiency in Java or C#, strong CS fundamentals, DevOps platform experience, good communication, and ability to deliver scalable solutions. | Posting Type Hybrid Job Overview Are you looking to be in a workplace where colleagues inspire one another, working together to build AI software solutions?  We're looking for an Advanced Software Engineer to join our Relativity Privilege Engineering team. Come work with a dynamic group of talented professionals focusing on NLP-based applications that power the pursuit of justice.   Responsibilities Job Description and Requirements • Build user-facing features for our Relativity Privilege product (front-end and server-side) • Improve and scale our complex distributed data processing pipeline • Collaborate team members to implement new features, bug fixes, and CI/CD (we own DevOps responsibilities) • Understand department-wide initiatives and guidelines, ensure work is aligned with Engineering-wide policies and direction • Build high quality, maintainable solutions • Participate in code reviews and continue to develop your Engineering skillset • Stay up-to-date with technologies and best practices related to CI/CD tooling and developer productivity • Implement unit and integrations tests • Participate in the on-call rotation and handle escalations as necessary Qualifications • 2+ years of professional experience in software development  • Strong computer science fundamentals in algorithms, data structures and computational complexity • A self-starter driven to make an impact • Strong Communications skills • Proficiency in Java or C# • Comfortable working from Specifications to create a Technical Approach and scoping work • Ability to consistently deliver modular and scalable solutions in a timely manner • Obsession with software quality and empathy for customer experience • Technical understanding and experience with at least two of the following DevOps Platforms: GitHub, Azure DevOps, GitLab, and Jenkins   Nice To Have • Experience building AI-powered products that use Natural Language Processing or Machine Learning  • Knowledge of Linux • Knowledge of NoSQL database systems such as MongoDB, Redis, Elasticsearch  • Fundamental knowledge of Kubernetes and container-based systems • Experience with distributed processing technologies, e.g. Spark, Hadoop, Kafka Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $103,000 and $155,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Lead enterprise-wide AI transformation initiatives, coordinate cross-functional teams, implement AI governance, drive change management, and report progress to executive leadership. | 8+ years in technology or transformation leadership, strong AI/ML and data literacy, governance experience, cross-functional leadership, and excellent communication skills. | Posting Type Hybrid/Remote Job Overview Relativity is seeking an experienced, visionary, and execution-oriented Director, Enterprise AI Transformation to drive the implementation, governance, and sustainable scaling of artificial intelligence across the business. Director, Enterprise AI Transformation will drive Relativity's enterprise-wide AI strategy from concept to execution. Working in close partnership with executive leadership and cross-functional stakeholders, this role orchestrates AI transformation initiatives, ensures robust governance and best practice adoption, and champions measurable business impact across all business units. Director, Enterprise AI Transformation will formally report program progress, risks, and outcomes to the executive leadership team, while managing day-to-day coordination and execution independently. The role reports to the VP, Information Technology. Ideal candidates will be based in the Chicago area; however, remote candidates will be considered. Note: This position will report to senior leadership and will also maintain frequent, transparent engagement and communication with the executive team, providing program updates, escalations, and strategic recommendations. Job Description and Requirements KEY RESPONSIBILITES Program Leadership & Execution: Lead the execution of Relativity's AI transformation roadmap, ensuring prioritized AI use cases are delivered on time, on budget, and aligned to strategic objectives. Cross-Functional Coordination: Serve as the primary orchestrator across IT, Legal, Security, HR, Finance, and business units-aligning efforts, resolving conflicts, and removing barriers to AI adoption and deployment. Enable Experimentation: Build a structured framework for business teams to propose, prototype, and scale AI use cases responsibly. Help Define and Implement Standards: Partner with Applied Scientists to bring industry best practices around model development, data usage, MLOps, ethical AI, and compliance. AI Governance Stewardship: As a member of the IT organization, work closely with other IT teams and partner with Legal and Security to coordinate, implement, and continuously improve AI governance frameworks, standards, and controls to ensure responsible, secure, and compliant AI deployment. Enterprise Architecture Awareness: Partner with data, technology, and business architecture teams to integrate AI into enterprise platforms and ensure future-ready system design. AI & Data Literacy Advocacy: Drive enterprise AI and data literacy by supporting learning programs, hands-on enablement, and ongoing communication-demystifying AI and building broad-based organizational fluency. Transformation & Change Management: Champion transformation by leading change management, business process redesign, and role evolution to unlock sustained value from AI. Impact Measurement & Reporting: Establish KPIs and dashboards to track AI adoption, risk, and business outcomes. Provide regular, transparent reporting to executive leadership and escalate critical risks or dependencies as needed. Continuous Improvement: Foster a culture of experimentation, feedback, and rapid learning-updating the transformation strategy based on outcomes, sentiment, and new opportunities. MINIMUM QUALIFICATIONS: 8+ years in technology, program management, transformation, or business leadership roles AI & Data Literacy: Strong foundation in AI/ML concepts, data management, and the practical application of AI in the enterprise. Enterprise Business & Systems Architecture Awareness: Broad understanding of business processes and technology architectures, with an ability to bridge business and technical domains. Cross-Functional Leadership: Demonstrated ability to lead, influence, and align diverse teams and stakeholders, often without formal authority. Transformation Experience: Hands-on experience driving digital or AI-enabled transformation, including change management, business process optimization, and cultural change. Governance & Policy Development: Experience designing and operationalizing governance and compliance frameworks for emerging technologies. Communication & Executive Presence: Skilled in communicating complex topics to both technical and non-technical audiences, and in delivering concise, actionable updates to senior leadership. Ability to influence and build trust at all levels, including with board, ELT, and business/technical teams, even without direct reporting authority. Agility and Results Orientation: Comfort with ambiguity, proactive problem-solving, and a strong track record of delivering results. PREFERRED QUALIFICATIONS Advanced degree in Computer Science, Data Science, Business, or a related field Familiarity with cloud platforms, AI/ML frameworks, and data protection Experience in regulated or SaaS/enterprise software environments a plus Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $183,000 and $275,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. #J-18808-Ljbffr Relativity