Relativity

Investigate and analyze security threats, develop detection signatures, automate incident handling, and collaborate on security posture improvements. | Minimum 5 years in SOC or Threat Detection, strong incident response skills, programming in PowerShell, C#, Python, and understanding of network and security protocols. | Posting Type Remote Job Overview As a Lead Cyber Security Engineer, you will ensure the security of Relativity's network and infrastructure. In this role, the main responsibilities will be to investigate and analyze emerging threats against our assets, identities, and clients. You will also provide actionable remediation guidance to end users and collaborate with highly skilled cyber experts to anticipate and mitigate evolving threats using world-class toolsets and next generation capabilities. Job Description and Requirements Responsibilities: • Review, validation, and triage of alerts and technical analysis of log data from a diverse inventory of sensors, correlated signature logic, and threat intelligence sources. • Assess the impact of security events by leveraging host, cloud and network-based indicators and evidence to deliver actionable incident escalations. • Develop and deploy detection and prevention signatures with response actions as part of a layered defensive strategy leveraging multiple technologies and data types. • Build automation to search through collected telemetry to detect and isolate advanced threats that evade existing security solutions. • Create Standard Operating Procedures, SOC playbooks, configuration guides, and secure standards. • Automate incident handling processes. • Engage in the continuous research of emerging threats and apply appropriate countermeasures within the context of a rapidly changing environment. • Serve as a subject matter expert in the mechanism and analysis of observed malicious activity. • Clearly document and communicate investigation findings to both technical and executive stakeholders. • Identify and automate away technical burden. • Build automation to deploy, operate and connect multiple cyber security tools and applications. Preferred Qualifications: • 7+ years of experience in a Security Operations Center, Incident Response, or Threat Detection team for Cloud applications and corporate networks • Exposure to threat detection development and tuning • Experience in software design and development • DevSecOps experience • Ability to perform threat hunting, threat emulation, and/or purple teaming exercises • Familiarity with industry standard security devices and their configuration • Experience in reverse engineering malicious code to explore infection and propagation mechanisms • Experience with threat intelligence tools and processes • Certifications: One or more of the following certifications are preferred (GCFA, GCIA, GCIH, GNFA, GREM, OSCP, OSEP, OSED, OSWE, OSDA, OSCE3, CompTIA Security+, CCNA CyberOps, or CEH) • 5+ years of experience in a Security Operations Center, Incident Response, or Threat Detection team • Strong cyber incident response skills (such as: Network forensics, memory forensics, and/or packet analysis) • Ability to read, write and analyze PowerShell, C#, and Python • Capability to independently manage the prioritization of complex security events • Advanced understanding of common SOC/CIRT operational processes and documentation • Advanced knowledge of TCP/IP, network services, cryptography, cloud, and web application attacks • Ability to collaborate within a global cross-functional team to execute on high-level objectives and drive the maturation of Relativity's security posture • Deep understanding of infection mechanisms, malicious behavior, exploitation techniques, and mitigating controls • Good understanding of tools, tactics, and procedures utilized by attackers to access private systems and data • Strong analytical and problem-solving skills Minimum Qualifications: • 5+ years of experience in a Security Operations Center, Incident Response, or Threat Detection team • Strong cyber incident response skills (such as: Network forensics, memory forensics, and/or packet analysis) • Ability to read, write and analyze PowerShell, C#, and Python • Capability to independently manage the prioritization of complex security events • Advanced understanding of common SOC/CIRT operational processes and documentation • Advanced knowledge of TCP/IP, network services, cryptography, cloud, and web application attacks • Ability to collaborate within a global cross-functional team to execute on high-level objectives and drive the maturation of Relativity's security posture • Deep understanding of infection mechanisms, malicious behavior, exploitation techniques, and mitigating controls • Good understanding of tools, tactics, and procedures utilized by attackers to access private systems and data • Strong analytical and problem-solving skills • Ability to leverage programming and scripting languages to build automations and develop SOAR playbooks Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $150,000 and $226,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Cybersecurity, Infrastructure Security, Network Security, Penetration Testing, Security Architecture Design, Security Audit, Security Information, Security Information and Event Management (SIEM), Security Operations, Vulnerability Management Posting Type Remote Job Overview As a Lead Cyber Security Engineer, you will ensure the security of Relativity's network and infrastructure. In this role, the main responsibilities will be to investigate and analyze emerging threats against our assets, identities, and clients. You will also provide actionable remediation guidance to end users and collaborate with highly skilled cyber experts to anticipate and mitigate evolving threats using world-class toolsets and next generation capabilities. Job Description and Requirements Responsibilities: • Review, validation, and triage of alerts and technical analysis of log data from a diverse inventory of sensors, correlated signature logic, and threat intelligence sources. • Assess the impact of security events by leveraging host, cloud and network-based indicators and evidence to deliver actionable incident escalations. • Develop and deploy detection and prevention signatures with response actions as part of a layered defensive strategy leveraging multiple technologies and data types. • Build automation to search through collected telemetry to detect and isolate advanced threats that evade existing security solutions. • Create Standard Operating Procedures, SOC playbooks, configuration guides, and secure standards. • Automate incident handling processes. • Engage in the continuous research of emerging threats and apply appropriate countermeasures within the context of a rapidly changing environment. • Serve as a subject matter expert in the mechanism and analysis of observed malicious activity. • Clearly document and communicate investigation findings to both technical and executive stakeholders. • Identify and automate away technical burden. • Build automation to deploy, operate and connect multiple cyber security tools and applications. Preferred Qualifications: • 7+ years of experience in a Security Operations Center, Incident Response, or Threat Detection team for Cloud applications and corporate networks • Exposure to threat detection development and tuning • Experience in software design and development • DevSecOps experience • Ability to perform threat hunting, threat emulation, and/or purple teaming exercises • Familiarity with industry standard security devices and their configuration • Experience in reverse engineering malicious code to explore infection and propagation mechanisms • Experience with threat intelligence tools and processes • Certifications: One or more of the following certifications are preferred (GCFA, GCIA, GCIH, GNFA, GREM, OSCP, OSEP, OSED, OSWE, OSDA, OSCE3, CompTIA Security+, CCNA CyberOps, or CEH) • 5+ years of experience in a Security Operations Center, Incident Response, or Threat Detection team • Strong cyber incident response skills (such as: Network forensics, memory forensics, and/or packet analysis) • Ability to read, write and analyze PowerShell, C#, and Python • Capability to independently manage the prioritization of complex security events • Advanced understanding of common SOC/CIRT operational processes and documentation • Advanced knowledge of TCP/IP, network services, cryptography, cloud, and web application attacks • Ability to collaborate within a global cross-functional team to execute on high-level objectives and drive the maturation of Relativity's security posture • Deep understanding of infection mechanisms, malicious behavior, exploitation techniques, and mitigating controls • Good understanding of tools, tactics, and procedures utilized by attackers to access private systems and data • Strong analytical and problem-solving skills Minimum Qualifications: • 5+ years of experience in a Security Operations Center, Incident Response, or Threat Detection team • Strong cyber incident response skills (such as: Network forensics, memory forensics, and/or packet analysis) • Ability to read, write and analyze PowerShell, C#, and Python • Capability to independently manage the prioritization of complex security events • Advanced understanding of common SOC/CIRT operational processes and documentation • Advanced knowledge of TCP/IP, network services, cryptography, cloud, and web application attacks • Ability to collaborate within a global cross-functional team to execute on high-level objectives and drive the maturation of Relativity's security posture • Deep understanding of infection mechanisms, malicious behavior, exploitation techniques, and mitigating controls • Good understanding of tools, tactics, and procedures utilized by attackers to access private systems and data • Strong analytical and problem-solving skills • Ability to leverage programming and scripting languages to build automations and develop SOAR playbooks Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $150,000 and $226,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Cybersecurity, Infrastructure Security, Network Security, Penetration Testing, Security Architecture Design, Security Audit, Security Information, Security Information and Event Management (SIEM), Security Operations, Vulnerability Management

Manage key customer accounts, analyze account health, and drive customer success initiatives. | 7+ years in customer-facing support, 5+ years in litigation support, experience with Relativity or similar software, strong project management and communication skills. | Job Overview The Service Provider Customer Success Management Team is dedicated to empowering our partners within the Premier Success Program to achieve their goals using the Relativity suite of products. We focus on enhancing product adoption and value delivery, tailored to each customer's unique needs and best practices within their segments. This role collaborates closely with the Sales team to assess account health and pinpoint any risks related to product use or contract retention. The Senior Premier Customer Success Manager will cultivate trusted relationships with our largest partners in the Service Provider segment. You will consult regularly with these partners to identify ROI opportunities and address utilization challenges on a quarterly basis. By coordinating with various teams across the organization, you will drive clarity around goals, track progress, and address challenges while advocating for mutual value. Key objectives may include introducing new features, expanding into new regions or use cases, resolving technical issues, streamlining workflows, and fostering meaningful engagement between clients and Relativity. Additionally, you will be responsible for formulating best practices and playbooks based on customer insights, analyzing data to detect new areas for improvement, and collaborating with your manager to drive success for the team. Your Role in Action • Create Shared Value • Understand the expected return on investment (ROI) for your accounts from their RelativityOne subscription, and, in conjunction with the assigned Account Executive and Technical Account Manager, create Success Plans to achieve this ROI. • Track and document "Verified Outcomes" (successes) as ROI is confirmed by the account. • Plan and deliver Executive Business Reviews to align on achieved and targeted ROI with account and Relativity leadership. • Act as the voice of the partner within Relativity, embracing feedback processes to promote a culture rooted in customer success across the company. • Regularly analyze customer usage and account health to mitigate renewal risks or product churn, while identifying potential upsell opportunities. • Innovate New Success Motions • Pilot new repeatable playbooks and best practices prior to their rollout across the broader Customer Success Management organization. • Design and introduce new playbooks to address newly uncovered ROI opportunities and utilization barriers. • Orchestrate Across Departments • Project manage intricate plans, such as the onboarding of new products across regions or facilitating account success with unconventional use cases. • Engage accounts with Relativity subject matter experts and executives to address concerns and cultivate deep, multi-faceted relationships. Your Skills • 7+ years of customer-facing support in the software industry. • 5+ years of litigation support experience (Relativity Administrator experience preferred). • Proven expertise in managing key accounts in a customer-facing capacity. • Experience in the software technology sector. • Demonstrable success in independently overseeing complex projects. • Exceptional business writing and presentation abilities. • Adept at collaborating within a team-driven environment. • An eagerness to innovate in service of our partners and to act as a change agent within the business. Compensation Information Relativity is dedicated to equitable and competitive compensation practices. This position offers a total compensation package that includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is $82,000 to $124,000. The final salary offered will depend on various factors such as the candidate’s experience, skill set, qualifications, and internal pay equity. Hiring towards the upper end of the range is uncommon to allow for meaningful salary growth over time in this role.

Manage technical relationships with customers, lead success plans, and troubleshoot issues related to the Relativity platform. | Requires 7+ years in a technical customer support role, Relativity Certified Administrator, and experience with SaaS or hybrid environments. | Posting Type Remote/Hybrid Job Overview The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers. This role requires prior Relativity experience. Job Description and Requirements Role Responsibilities • Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized • Help guide the resolution of critical customer incidents • Lead technical success plans to ensure customers have a positive and successful experience using Relativity • Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers • In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals • Drive internal service review meetings covering performance, service improvements, quality, and process • Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents • When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity • Maintain the flexibility to work other time frames as needed or requested • Commitment to and consistent demonstration of core company values • Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices • Exhibit subject matter expert (SME) knowledge in Relativity • Relativity Certified Administrator required Preferred Qualifications • 7+ years in a technical role directly supporting customers • Highly-developed written and verbal communication skills • Ability to work efficiently under pressure, drive projects to completion and meet deadlines. • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. • Meticulous attention to detail. • Experience working in a SaaS, IaaS and/or Hybrid environments • Experience with and knowledge of e-discovery industry and products. • ITIL Certification • Relativity Expert/Master certification Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $100,000 and $150,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Posting Type Remote/Hybrid Job Overview The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers. This role requires prior Relativity experience. Job Description and Requirements Role Responsibilities • Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized • Help guide the resolution of critical customer incidents • Lead technical success plans to ensure customers have a positive and successful experience using Relativity • Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers • In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals • Drive internal service review meetings covering performance, service improvements, quality, and process • Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents • When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity • Maintain the flexibility to work other time frames as needed or requested • Commitment to and consistent demonstration of core company values • Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices • Exhibit subject matter expert (SME) knowledge in Relativity • Relativity Certified Administrator required Preferred Qualifications • 7+ years in a technical role directly supporting customers • Highly-developed written and verbal communication skills • Ability to work efficiently under pressure, drive projects to completion and meet deadlines. • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. • Meticulous attention to detail. • Experience working in a SaaS, IaaS and/or Hybrid environments • Experience with and knowledge of e-discovery industry and products. • ITIL Certification • Relativity Expert/Master certification Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $100,000 and $150,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Develop and execute success plans, analyze customer data, and coordinate across teams to ensure ROI and customer satisfaction. | 7+ years in customer-facing support in software, with experience managing key accounts and complex projects, and strong communication skills. | Posting Type Remote/Hybrid Job Overview The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on the customer's individual requirements and segment best practices. The team works with Sales to understand account health and to identify any product or contract retention risks. The Senior Premier Customer Success Manager develops trusted-advisor relationships to drive success with our largest partners in the Service Provider segment. You will consult with each partner to align on ROI opportunities and utilization blockers each quarter. You will coordinate with teams across the business to achieve these goals and create cross-organizational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, ensuring resolution of technical issues, increasing efficiency with new workflows, orchestrating meaningful multi-threaded engagement between the customer and Relativity. The Senior Customer Success Manager will also develop best practices and new playbooks based on customer trends. You will analyze data and work with your manager to identify opportunities for new processes that will accelerate success for the team. Job Description and Requirements Your Role in Action • Create Shared Value • Understand the return on investment (ROI) your accounts expect to receive from theirRelativityOnesubscription and, in collaboration with the assigned Account ExecutiveandTechnical AccountManager, build Success Plans to ensure this ROI is achieved. • Identifyand record "Verified Outcomes" (wins) when ROI is confirmed by the account. • Plan and deliver Executive Business Reviews to align with account and Relativity leadership on achieved and targeted ROI • Represent the partner's voice back to Relativity, proactivelyutilizing"feedback loop" processes to foster a company-wide culture of customer success • Regularly analyze customer usage and account health to reduce any renewal risk or product churn whileidentifyingpotential up-sell opportunities • Innovate New Success Motions • Pilot new repeatable playbooks and best practices before they are rolled out to the broader CSM organization • Propose and create new repeatable playbooks to address newly identified ROI opportunities andutilizationblockers • Orchestrate Across Departments • Project manage complex plans, such as onboarding new products across geographies or enabling account success with non-standard use cases. • Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements Your Skills • 7 years of customer-facing support in the software industry • 5 years of litigation support experience (Relativity Administrator experience preferred) • Expertisemanaging key accounts in a customer-facing role • Experience in the software technology sector • Proven success independently managing complex projects • Excellent business writing and presentation skills • Enjoy working as part of a team in a collaborative environment • Enthusiasm to continuously innovate in service of our partners and be a change agent within the business. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $82,000 and $124,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Account Management, Collaboration, Communication, Customer Advocacy, Customer Relationship Management (CRM), Customer Relationships, Customer Retentions, Customer Success, Relationship Management, Strategic Planning Posting Type Remote/Hybrid Job Overview The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on the customer's individual requirements and segment best practices. The team works with Sales to understand account health and to identify any product or contract retention risks. The Senior Premier Customer Success Manager develops trusted-advisor relationships to drive success with our largest partners in the Service Provider segment. You will consult with each partner to align on ROI opportunities and utilization blockers each quarter. You will coordinate with teams across the business to achieve these goals and create cross-organizational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, ensuring resolution of technical issues, increasing efficiency with new workflows, orchestrating meaningful multi-threaded engagement between the customer and Relativity. The Senior Customer Success Manager will also develop best practices and new playbooks based on customer trends. You will analyze data and work with your manager to identify opportunities for new processes that will accelerate success for the team. Job Description and Requirements Your Role in Action • Create Shared Value • Understand the return on investment (ROI) your accounts expect to receive from theirRelativityOnesubscription and, in collaboration with the assigned Account ExecutiveandTechnical AccountManager, build Success Plans to ensure this ROI is achieved. • Identifyand record "Verified Outcomes" (wins) when ROI is confirmed by the account. • Plan and deliver Executive Business Reviews to align with account and Relativity leadership on achieved and targeted ROI • Represent the partner's voice back to Relativity, proactivelyutilizing"feedback loop" processes to foster a company-wide culture of customer success • Regularly analyze customer usage and account health to reduce any renewal risk or product churn whileidentifyingpotential up-sell opportunities • Innovate New Success Motions • Pilot new repeatable playbooks and best practices before they are rolled out to the broader CSM organization • Propose and create new repeatable playbooks to address newly identified ROI opportunities andutilizationblockers • Orchestrate Across Departments • Project manage complex plans, such as onboarding new products across geographies or enabling account success with non-standard use cases. • Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements Your Skills • 7 years of customer-facing support in the software industry • 5 years of litigation support experience (Relativity Administrator experience preferred) • Expertisemanaging key accounts in a customer-facing role • Experience in the software technology sector • Proven success independently managing complex projects • Excellent business writing and presentation skills • Enjoy working as part of a team in a collaborative environment • Enthusiasm to continuously innovate in service of our partners and be a change agent within the business. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $82,000 and $124,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Account Management, Collaboration, Communication, Customer Advocacy, Customer Relationship Management (CRM), Customer Relationships, Customer Retentions, Customer Success, Relationship Management, Strategic Planning

Develop trusted-advisor relationships with complex partners to drive ROI and product adoption, coordinate cross-organizational efforts, and innovate customer success playbooks. | 7 years customer-facing software experience, 5 years litigation support experience (Relativity Administrator preferred), expertise managing key accounts, project management skills, and strong communication abilities. | Title: Senior Customer Success Manager, Service Provider Job Description: time type Full time job requisition id 25-0486 Posting Type Remote/Hybrid Job Overview The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on the customer's individual requirements and segment best practices. The team works with Sales to understand account health and to identify any product or contract retention risks. The Senior Customer Success Manager develops trusted-advisor relationships to drive success with our largest, most complex partners in our Service Provider segment. You will consult with each partner to align on ROI opportunities and utilization blockers each quarter. You will coordinate with teams across the business to achieve these goals and create cross-organizational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, ensuring resolution of technical issues, increasing efficiency with new workflows, orchestrating meaningful multi-threaded engagement between the customer and Relativity. The Senior Customer Success Manager will also develop best practices and new playbooks based on customer trends. You will analyze data and work with your manager to identify opportunities for new processes that will accelerate success for the team. Due to the complexities of this team, we are seeking a candidate with ediscovery or legal technology experience. Job Description and Requirements Your Role in Action Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription and, in collaboration with the assigned Account Executive and Technical Account Manager, build Success Plans to ensure this ROI is achieved. Identify and record “Verified Outcomes” (wins) when ROI is confirmed by the account. Plan and deliver Executive Business Reviews to align with account and Relativity leadership on achieved and targeted ROI Represent the partner’s voice back to Relativity, proactively utilizing “feedback loop” processes to foster a company-wide culture of customer success Regularly analyze customer usage and account health to reduce any renewal risk or product churn while identifying potential up-sell opportunities Innovate New Success Motions Pilot new repeatable playbooks and best practices before they are rolled out to the broader CSM organization Propose and create new repeatable playbooks to address newly identified ROI opportunities and utilization blockers Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies or enabling account success with non-standard use cases. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements Your Skills 7 years of customer-facing support in the software industry 5 years of litigation support experience (Relativity Administrator experience preferred) Expertise managing key accounts in a customer-facing role Experience in the software technology sector Proven success independently managing complex projects Excellent business writing and presentation skills Enjoy working as part of a team in a collaborative environment Enthusiasm to continuously innovate in service of our partners and be a change agent within the business. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $82,000 and $124,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Develop and execute commercialization strategies, lead cross-functional teams, manage product pricing and packaging, and collaborate with executive leadership to drive business growth. | 5+ years in SaaS product marketing or pricing roles, leadership experience managing teams, strong analytical and communication skills, strategy consulting background, and ability to work cross-functionally with executives. | Posting Type Hybrid Job Overview The Senior Manager of Commercialization will be responsible for developing and refining the commercialization strategy for Relativity’s growing portfolio of products. In addition to managing a small team of dedicated analyst(s), this person will lead cross-functional groups including product marketing leads, product management leads, finance and operational teams to develop and put forth business cases and recommendations, and they will interface closely with the executive team to facilitate decision making on highly impactful product and packaging initiatives. Job Description And Requirements Long-Term Strategy and Roadmap • Develop and maintain a comprehensive long-term commercialization strategy for Relativity’s product portfolio, ensuring alignment with company objectives and market trends. • Continuously evaluate and adjust the strategy and roadmap based on market dynamics, customer feedback, and competitive landscape. • Create and maintain a roadmap that outlines the strategic direction, key milestones, and growth initiatives for the product portfolio. Strategic Decision Making • Collaborate closely with product marketing, product management, and finance teams to drive strategic decision-making for individual products and the overall platform. • Ensure that product level pricing strategies are aligned with broader business objectives, portfolio packaging strategies, and market trends. • Assess product performance, market opportunities, and financial results to inform pricing and packaging opportunity areas. Competitive Positioning • Continuously monitor and analyze the competitive landscape, including pricing and packaging strategies of key competitors. • Represent Relativity’s competitive positioning relative to price and value to other parts of the organization to inform GTM and product strategy. • Develop and implement pricing and packaging strategies that enhance Relativity’s market positioning and drive revenue growth. Cross-Functional Execution and Enablement • Partner with and serve as a subject matter expert for operational teams to execute commercialization strategies effectively. • Ensure field teams understand the strategy behind commercialization strategies and have the tools and messaging to communicate to customers. Your Skills • Understanding of the e-Discovery industry • Strong analytical and communication skills • Demonstrated leadership skills and experience managing people • 5+ years in a product marketing or pricing role at a SaaS company • Demonstrated ability to work effectively cross-functionally and with executive leadership • Experience in strategy consulting Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $155,000 and $233,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Design, develop, and operate secure, scalable cloud-native web applications on Azure, mentor peers, and drive engineering best practices. | 7+ years of experience with Azure, .NET, Docker, JavaScript, Cosmos DB, SQL Server, strong object-oriented and distributed systems knowledge, and excellent collaboration skills. | Posting Type Hybrid Job Overview The Senior Software Engineer designs, builds, and operates cloud-native web applications that power our business. This role combines deep technical expertise with a collaborative mindset to solve complex challenges, mentor peers, and deliver secure, scalable, and high-performance solutions on Microsoft Azure. Job Description And Requirements What You’ll Do • Build & Deliver: Design, develop, and operate secure, maintainable, and scalable web applications using object-oriented principles, modern architecture, and cloud-native patterns. • Lead by Example: Provide technical guidance and mentorship, driving design decisions, elevating engineering practices, and enabling delivery of reliable, high-quality software. • Raise the Bar: Champion automated testing, static analysis, observability, and DevOps workflows to ensure performance and reliability. • Full-Stack Impact: Deliver solutions across front-end (modern JavaScript frameworks) and back-end (distributed, service-oriented systems). • Leverage the Cloud: Use microservices, containers, and managed Azure services (.NET, Cosmos DB, SQL Server, App Services, Docker) to deliver scalable cloud platforms. • Work Smarter with AI: Adopt AI-assisted coding tools (e.g., Copilot, Cursor) to accelerate development, reduce boilerplate, and focus on solving business-critical problems. • Foster Collaboration: Drive team success through pair programming, thoughtful code reviews, shared design sessions, and high-quality documentation. • Mentor & Grow Talent: Coach engineers on secure coding, cloud-native design, and troubleshooting distributed systems with modern observability practices. What We’re Looking For • 7+ years of professional experience building commercial-grade software and cloud-native applications. • Hands-on experience with Azure Cloud services, Docker, .NET, JavaScript, Cosmos DB, and SQL Server. • Deep knowledge of object-oriented design, distributed services, and Microsoft Azure technologies. • Proven ability to deliver solutions in dynamic, fast-paced environments. • Excellent collaboration, communication, and problem-solving skills. Bonus Points • Bachelor’s degree in Computer Science or related field (or equivalent practical experience). • Strong full-stack expertise across front-end, back-end, and cloud infrastructure tiers. • Proven productivity boost from AI-assisted coding tools. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $126,000 and $190,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Build and maintain user-facing features and distributed data pipelines, collaborate on new features and bug fixes, participate in code reviews and on-call rotations, and ensure alignment with engineering policies. | 2+ years software development experience, proficiency in Java or C#, strong CS fundamentals, DevOps platform experience, good communication, and ability to deliver scalable solutions. | Posting Type Hybrid Job Overview Are you looking to be in a workplace where colleagues inspire one another, working together to build AI software solutions?  We're looking for an Advanced Software Engineer to join our Relativity Privilege Engineering team. Come work with a dynamic group of talented professionals focusing on NLP-based applications that power the pursuit of justice.   Responsibilities Job Description and Requirements • Build user-facing features for our Relativity Privilege product (front-end and server-side) • Improve and scale our complex distributed data processing pipeline • Collaborate team members to implement new features, bug fixes, and CI/CD (we own DevOps responsibilities) • Understand department-wide initiatives and guidelines, ensure work is aligned with Engineering-wide policies and direction • Build high quality, maintainable solutions • Participate in code reviews and continue to develop your Engineering skillset • Stay up-to-date with technologies and best practices related to CI/CD tooling and developer productivity • Implement unit and integrations tests • Participate in the on-call rotation and handle escalations as necessary Qualifications • 2+ years of professional experience in software development  • Strong computer science fundamentals in algorithms, data structures and computational complexity • A self-starter driven to make an impact • Strong Communications skills • Proficiency in Java or C# • Comfortable working from Specifications to create a Technical Approach and scoping work • Ability to consistently deliver modular and scalable solutions in a timely manner • Obsession with software quality and empathy for customer experience • Technical understanding and experience with at least two of the following DevOps Platforms: GitHub, Azure DevOps, GitLab, and Jenkins   Nice To Have • Experience building AI-powered products that use Natural Language Processing or Machine Learning  • Knowledge of Linux • Knowledge of NoSQL database systems such as MongoDB, Redis, Elasticsearch  • Fundamental knowledge of Kubernetes and container-based systems • Experience with distributed processing technologies, e.g. Spark, Hadoop, Kafka Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $103,000 and $155,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Lead enterprise-wide AI transformation initiatives, coordinate cross-functional teams, implement AI governance, drive change management, and report progress to executive leadership. | 8+ years in technology or transformation leadership, strong AI/ML and data literacy, governance experience, cross-functional leadership, and excellent communication skills. | Posting Type Hybrid/Remote Job Overview Relativity is seeking an experienced, visionary, and execution-oriented Director, Enterprise AI Transformation to drive the implementation, governance, and sustainable scaling of artificial intelligence across the business. Director, Enterprise AI Transformation will drive Relativity's enterprise-wide AI strategy from concept to execution. Working in close partnership with executive leadership and cross-functional stakeholders, this role orchestrates AI transformation initiatives, ensures robust governance and best practice adoption, and champions measurable business impact across all business units. Director, Enterprise AI Transformation will formally report program progress, risks, and outcomes to the executive leadership team, while managing day-to-day coordination and execution independently. The role reports to the VP, Information Technology. Ideal candidates will be based in the Chicago area; however, remote candidates will be considered. Note: This position will report to senior leadership and will also maintain frequent, transparent engagement and communication with the executive team, providing program updates, escalations, and strategic recommendations. Job Description and Requirements KEY RESPONSIBILITES Program Leadership & Execution: Lead the execution of Relativity's AI transformation roadmap, ensuring prioritized AI use cases are delivered on time, on budget, and aligned to strategic objectives. Cross-Functional Coordination: Serve as the primary orchestrator across IT, Legal, Security, HR, Finance, and business units-aligning efforts, resolving conflicts, and removing barriers to AI adoption and deployment. Enable Experimentation: Build a structured framework for business teams to propose, prototype, and scale AI use cases responsibly. Help Define and Implement Standards: Partner with Applied Scientists to bring industry best practices around model development, data usage, MLOps, ethical AI, and compliance. AI Governance Stewardship: As a member of the IT organization, work closely with other IT teams and partner with Legal and Security to coordinate, implement, and continuously improve AI governance frameworks, standards, and controls to ensure responsible, secure, and compliant AI deployment. Enterprise Architecture Awareness: Partner with data, technology, and business architecture teams to integrate AI into enterprise platforms and ensure future-ready system design. AI & Data Literacy Advocacy: Drive enterprise AI and data literacy by supporting learning programs, hands-on enablement, and ongoing communication-demystifying AI and building broad-based organizational fluency. Transformation & Change Management: Champion transformation by leading change management, business process redesign, and role evolution to unlock sustained value from AI. Impact Measurement & Reporting: Establish KPIs and dashboards to track AI adoption, risk, and business outcomes. Provide regular, transparent reporting to executive leadership and escalate critical risks or dependencies as needed. Continuous Improvement: Foster a culture of experimentation, feedback, and rapid learning-updating the transformation strategy based on outcomes, sentiment, and new opportunities. MINIMUM QUALIFICATIONS: 8+ years in technology, program management, transformation, or business leadership roles AI & Data Literacy: Strong foundation in AI/ML concepts, data management, and the practical application of AI in the enterprise. Enterprise Business & Systems Architecture Awareness: Broad understanding of business processes and technology architectures, with an ability to bridge business and technical domains. Cross-Functional Leadership: Demonstrated ability to lead, influence, and align diverse teams and stakeholders, often without formal authority. Transformation Experience: Hands-on experience driving digital or AI-enabled transformation, including change management, business process optimization, and cultural change. Governance & Policy Development: Experience designing and operationalizing governance and compliance frameworks for emerging technologies. Communication & Executive Presence: Skilled in communicating complex topics to both technical and non-technical audiences, and in delivering concise, actionable updates to senior leadership. Ability to influence and build trust at all levels, including with board, ELT, and business/technical teams, even without direct reporting authority. Agility and Results Orientation: Comfort with ambiguity, proactive problem-solving, and a strong track record of delivering results. PREFERRED QUALIFICATIONS Advanced degree in Computer Science, Data Science, Business, or a related field Familiarity with cloud platforms, AI/ML frameworks, and data protection Experience in regulated or SaaS/enterprise software environments a plus Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $183,000 and $275,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. #J-18808-Ljbffr Relativity