REI

Manage vendor data, support EDI transactions, ensure compliance, and improve operational processes within REI. | Requires 1-3 years in vendor operations, SAP, EDI, and process improvement, with strong communication skills. | **Overview** REI Co-op is united in finding better ways to work. The goal is to help people find and enjoy the outdoors. When you work for the co-op, you do your best work. You also get support to live your best life. You help shape the future of the outdoors for people and the planet. The Vendor Operations team ensures goods and data flow smoothly between REI and vendor partners. This role onboards new vendors, manages operational processes, and ensures vendors follow REI’s compliance guidelines. The Vendor Operations Analyst monitors vendor performance and guides strategic discussions with vendors and internal teams to find and fix problems. This role builds exceptional business relationships between REI and vendor partners by promoting operational excellence and alignment. The job is both technical and business-focused, requiring effective communication and teamwork with external and internal partners across REI divisions. This job creates, maintains, and manages core vendor data in SAP, supporting key business functions in IT, Merchandising, Co-op Brands, Supply Chain, Sustainability, Digital, and Marketing. The Vendor Operations Analyst works with the Vendor Operations team to support EDI services for REI, including vendor onboarding, transaction mapping, quality checks, implementation support, and workflow management. Vendor Operations ensures vendors understand and follow corporate policy and compliance guidelines, and manages REI’s non-compliance program. This role helps create and enforce departmental strategies, policies, and standards using best practices for high-quality results. As a business process specialist, this job supports current projects and represents Vendor Operations on enterprise and cross-divisional projects. This role uses knowledge of business goals, technical skills, process improvement, and project management to deliver value and insights across the Co-op. The Vendor Operations Analyst acts according to REI’s guiding values and mission. • *Responsibilities and Qualifications** • *Responsibilities** + Performs vendor account management for all Merchandising and Co-op Brands vendor partners. Requires collaboration with internal partners, such as Merchandising, Logistics, DCs, Finance, Sustainability, Retail, Marketing, and IT. Shares information, provides support, and delivers excellent customer service. Works to improve overall vendor performance against REI’s operational guidelines. + Supports REI’s non-compliance program by managing many vendor chargebacks and resolving related disputes. Examines root causes and provides education on REI’s compliance guidelines. Reviews vendor performance scorecards and negotiates resolutions. Ensures financial chargebacks are accurate, fostering accountability and strengthening vendor relationships. + Supports inbound and outbound EDI transactions for REI. This includes vendor EDI enablement, EDI transaction mapping, testing, and quality assurance. Provides ongoing transaction monitoring and support. + Ensures vendor Advance Ship Notices (ASNs) are sent accurately via EDI. Investigates and resolves failed EDI ASN transactions and SAP Idoc errors. Examines failed EDI invoice transactions and SAP Idoc failures. Resolves issues as needed and reprocesses invoices for payment. + Manages the new vendor onboarding process for all vendors. Collaborates with vendors, Merchandising, Supply Chain, and EDI providers. Ensures each vendor is fully onboarded and ready for Purchase Orders. + Monitors, examines, intakes, and manages enterprise core vendor data to ensure quality and accuracy of all SAP vendor records. + Develops and maintains clear operational documentation and training materials to support system and process changes. Manages the planning and execution of training and rollout for new or improved tools and workflows. + Serves as the subject matter expert (SME) to internal cross-divisional partners, external vendor partners, and external program partners. Advises on best practices and solutions related to Vendor Operations and core vendor data in SAP. This includes functionality, data flow, and functional architecture of supported systems and programs. Guides internal partners on best practices for data retrieval and usage. Promotes consistency, accuracy, and efficiency across business processes. + Demonstrates a continuous improvement mindset by finding opportunities in business areas or projects. Enhances efficiency and drives operational excellence. + Fulfills other duties as assigned. • *Required Qualifications** + Bachelor’s degree in related field or equivalent work experience. + 1-3 years of professional experience, preferably in vendor operations, account management, or vendor performance management. + 1-3 years of professional experience with process improvement for retail, logistics, or finance business units. + 1-3 years of experience supporting or managing EDI programs. + 1-3 years of experience with SAP transaction codes. Experience with vendor data management query tools and tables for Materials Management and Pricing. + Proficient skills including Excel, Word, Outlook, PowerPoint, SharePoint, Access, and Analysis for Office. + Excellent verbal and written communication skills and the ability to manage high email volume efficiently using Outlook. • *Preferred Qualifications** + 1-3 years professional experience working in a retail setting. + SQL Experience. + Certification in LEAN, Six Sigma, or project management. • *Closing** • *At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. • *Pay Transparency** We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (https://foryourbenefit-rei.com/) for a detailed overview of benefits plans by employee profile. • *Pay Range** $64,600.00 - $103,500.00 per year • *Overview** REI Co-op is united in finding better ways to work. The goal is to help people find and enjoy the outdoors. When you work for the co-op, you do your best work. You also get support to live your best life. You help shape the future of the outdoors for people and the planet. The Vendor Operations team ensures goods and data flow smoothly between REI and vendor partners. This role onboards new vendors, manages operational processes, and ensures vendors follow REI’s compliance guidelines. The Vendor Operations Analyst monitors vendor performance and guides strategic discussions with vendors and internal teams to find and fix problems. This role builds exceptional business relationships between REI and vendor partners by promoting operational excellence and alignment. The job is both technical and business-focused, requiring effective communication and teamwork with external and internal partners across REI divisions. This job creates, maintains, and manages core vendor data in SAP, supporting key business functions in IT, Merchandising, Co-op Brands, Supply Chain, Sustainability, Digital, and Marketing. The Vendor Operations Analyst works with the Vendor Operations team to support EDI services for REI, including vendor onboarding, transaction mapping, quality checks, implementation support, and workflow management. Vendor Operations ensures vendors understand and follow corporate policy and compliance guidelines, and manages REI’s non-compliance program. This role helps create and enforce departmental strategies, policies, and standards using best practices for high-quality results. As a business process specialist, this job supports current projects and represents Vendor Operations on enterprise and cross-divisional projects. This role uses knowledge of business goals, technical skills, process improvement, and project management to deliver value and insights across the Co-op. The Vendor Operations Analyst acts according to REI’s guiding values and mission. • *Responsibilities and Qualifications** • *Responsibilities** + Performs vendor account management for all Merchandising and Co-op Brands vendor partners. Requires collaboration with internal partners, such as Merchandising, Logistics, DCs, Finance, Sustainability, Retail, Marketing, and IT. Shares information, provides support, and delivers excellent customer service. Works to improve overall vendor performance against REI’s operational guidelines. + Supports REI’s non-compliance program by managing many vendor chargebacks and resolving related disputes. Examines root causes and provides education on REI’s compliance guidelines. Reviews vendor performance scorecards and negotiates resolutions. Ensures financial chargebacks are accurate, fostering accountability and strengthening vendor relationships. + Supports inbound and outbound EDI transactions for REI. This includes vendor EDI enablement, EDI transaction mapping, testing, and quality assurance. Provides ongoing transaction monitoring and support. + Ensures vendor Advance Ship Notices (ASNs) are sent accurately via EDI. Investigates and resolves failed EDI ASN transactions and SAP Idoc errors. Examines failed EDI invoice transactions and SAP Idoc failures. Resolves issues as needed and reprocesses invoices for payment. + Manages the new vendor onboarding process for all vendors. Collaborates with vendors, Merchandising, Supply Chain, and EDI providers. Ensures each vendor is fully onboarded and ready for Purchase Orders. + Monitors, examines, intakes, and manages enterprise core vendor data to ensure quality and accuracy of all SAP vendor records. + Develops and maintains clear operational documentation and training materials to support system and process changes. Manages the planning and execution of training and rollout for new or improved tools and workflows. + Serves as the subject matter expert (SME) to internal cross-divisional partners, external vendor partners, and external program partners. Advises on best practices and solutions related to Vendor Operations and core vendor data in SAP. This includes functionality, data flow, and functional architecture of supported systems and programs. Guides internal partners on best practices for data retrieval and usage. Promotes consistency, accuracy, and efficiency across business processes. + Demonstrates a continuous improvement mindset by finding opportunities in business areas or projects. Enhances efficiency and drives operational excellence. + Fulfills other duties as assigned. • *Required Qualifications** + Bachelor’s degree in related field or equivalent work experience. + 1-3 years of professional experience, preferably in vendor operations, account management, or vendor performance management. + 1-3 years of professional experience with process improvement for retail, logistics, or finance business units. + 1-3 years of experience supporting or managing EDI programs. + 1-3 years of experience with SAP transaction codes. Experience with vendor data management query tools and tables for Materials Management and Pricing. + Proficient skills including Excel, Word, Outlook, PowerPoint, SharePoint, Access, and Analysis for Office. + Excellent verbal and written communication skills and the ability to manage high email volume efficiently using Outlook. • *Preferred Qualifications** + 1-3 years professional experience working in a retail setting. + SQL Experience. + Certification in LEAN, Six Sigma, or project management. • *Closing** • *At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. • *Pay Transparency** We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (https://foryourbenefit-rei.com/) for a detailed overview of benefits plans by employee profile. • *Pay Range** $64,600.00 - $103,500.00 per year

Lead and manage the shop team to deliver excellent customer service and meet business goals through staff supervision, scheduling, training, and shop operations management. | 2-4 years retail management experience, 2-4 years bike/snow sports shop or equivalent skills, leadership ability, and commitment to customer service. | Overview REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. The Shop Supervisor is a key member of the store Management Team. This leader directly supervises Shop Mechanics, drives the shop program to deliver a best-in-class customer experience, and is responsible for delivering shop business results and achieving service goals. This role is directly responsible for building and leading the shop team, shop production management, shop facilities management, shop workforce management and completing production shop work to REI quality and productivity standards. The Shop Supervisor partners closely with the Store Manager and Regional Shop Specialist to develop and deploy store level shop strategy and tactics. Responsibilities and Qualifications Responsibilities: • Partner with the Store Manager to build accountability for driving business objectives of employee engagement, customer satisfaction, and promoting co-op membership through leading the customer and employee experience in shop service. • Proactively recruit and hire (internal and external) talent to maintain appropriate levels of trained employees to meet shop business need. • Train, certify, and build an engaged team of technicians to carry out shop service functions and provide excellent customer service. Coordinate production, manage throughput, and execute shop service work to meet customer demand and REI expectations. • Write a shop staff schedule, with consideration of labor guidance, that supports the current business trends and needs, and maximizes service across operating hours. • Identify and implement ways to improve the shop customer experience and shop workflow by continuously increasing productivity while maintaining or improving quality. • Manage risk to REI by ensuring all shop employees are trained and certified to the level of work they perform and ensure all work meets REI and manufacturer quality and safety specifications. • Build a diverse technical workforce and ensure an inclusive environment for shop employees. • Demonstrate initiative and productivity, lead Shop Mechanics, Service Advisors, and store staff. • Support REI’s shop and membership programs by understanding, advocating for, and implementing business initiatives. • Evaluate Shop Mechanic job performance and deliver timely check ins/reviews. • Model quality shop service work and productive work behaviors. Conduct regular audits/quality control checks of Qualifications: • 2-4 years retail management experience preferred • 2-4 years previous bike and/or snow sports shop experience or equivalent/transferrable skills • Demonstrated leadership skills, with the ability to lead, train, motivate and develop staff • Commitment to providing outstanding customer services Closing At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile. Pay Range $24.43 - $30.50 per hour

Manage and drive execution of visual merchandising projects by coordinating cross-divisional teams, vendor relationships, budgets, and schedules to ensure alignment with business goals and timely delivery. | Requires 5+ years operational and strategic experience with vendor and brand partnerships, strong communication skills, project management software proficiency, budget management, and ability to work in a fast-paced, ambiguous environment. | Note: The job is a remote job and is open to candidates in USA. REI is committed to inclusivity and outdoor access for all, and they are seeking a Program Manager for Brand Activation to manage visual merchandising strategies within their Stores Organization. This role involves coordinating cross-divisional teams, managing project activities, and ensuring the successful execution of brand initiatives throughout the project lifecycle. Responsibilities • Drive execution in all project stages throughout the year. Maintain open communication and awareness with cross-divisional partners, including the REI in-store experience team. • Proactively provide project updates on key milestones and deliverables to ensure alignment and awareness. • Collaborate with store design, fixture, marketing, and visual merchandising teams. Deliver visual strategies for REI's store visual programs. Align these strategies with overall business goals. • Manage administrative tasks for VM projects, such as schedules, assignments, and action plans. Ensure clear communication and teamwork for on-time, quality, and on-budget project delivery. • Own and drive content collection and delivery on various intake forms and datasheets across a wide variety of work. • Manage vendor relationships, leveraging resources and finding ways to collaborate for REI's differentiation. • Define and manage VM program execution processes with the Project Management (PMO) team and VM Program and project manager cohorts. Ensure clear descriptions of inputs, hand-offs, outputs, and timelines. Focus on daily actions that support key success metrics. • Innovate and identify opportunities for solutions to problems, possibly serving as a key decision-maker for the overall program aim. • Act as a key project liaison between internal, cross-divisional, and third-party partners. Manage project timelines, dependencies, issue resolution, and asset delivery. This may also include creating and managing SOWs with Creative Agencies. • Ensure accurate resource allocation within a project schedule. Proactively address resource concerns and advocate for the team to reduce capacity issues. • Motivate and coordinate project teams across departments to deliver first-class projects from planning to deployment. Emphasize cross-divisional planning, execution, and recap phases. Include ROI examination when applicable. • Share expertise and best practices with other program managers. Manage direct reports, if needed, to guide visual merchandising strategies and business goals. • Provide oversight and root cause analysis of issues affecting program performance. • Partner with peers from other divisions to align programs with seasonal and annual marketing and merchandising plans. Ensure programs support strategic goals. • Manage both external and internal business relationships with vendors, clients, strategic partners, and agencies. • Evaluate partnership opportunities and proposals for strategic relevance, business needs, and alignment with REI's core values. • Handle purchase orders and manage receiving, reviewing, and auditing invoices, RFQs, RFPs, etc., for visual merchandising and store graphics initiatives. • Leverage Smartsheet, Workfront, and other work management tools daily. Use them to store project requirements, schedules, documentation, and resource time tracking. This may involve leading or supporting tool releases. • Work in a fast-paced team environment, demonstrating exceptional multitasking skills and the ability to prioritize tasks. • Build, forecast, and track budgets for all assigned programs and associated components. Skills • 5 years of operational and strategic experience working with vendor and brand partnerships. • Comfortable communicating and navigating ambiguity with a large cross-divisional and external network. • Experience producing high-level leadership decks summarizing and detailing work within applications such as Figma and PowerPoint. • Solid foundation in managing operating costs at both program and project levels. • MAC/PC proficiency, including Microsoft Office Applications. • Experience utilizing project management software and scheduling tools, such as SmartSheet, WorkFront, and SharePoint. • Ability to be productive and flexible in a fast-paced environment. • Excellent verbal and written communication skills. • Acute attention to detail. • Ability to collaborate up, down, and across the organization. • Ability to navigate ambiguous, evolving role definitions, serving multiple work groups and personalities. • Merchandising experience in the retail industry is a plus. Benefits • Generous employee discount • Access to health benefits • A retirement savings plan • Accrued time off Company Overview • At Recreational Equipment, Inc. (REI), we exist to inspire and enable life outside for everyone. It was founded in 1938, and is headquartered in Kent, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.rei.com/. Company H1B Sponsorship • REI has a track record of offering H1B sponsorships, with 2 in 2025, 12 in 2024, 12 in 2023, 13 in 2022, 18 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Design and implement talent management programs to enhance employee experience, manage multiple projects, collaborate with HR and business leaders, and communicate program benefits effectively. | Requires 5+ years experience in HR or related fields, strong program management, data analysis, communication skills, and proficiency with Microsoft Office; preferred experience with Sharepoint and graphic tools. | Overview As a member of the Employee Lifecycle & Belonging team, you help shape people-focused strategies, initiatives, and partnerships. These efforts enhance the employee experience at the Co-op. Reporting to the Director of People Programs, you will implement and maximize talent programs and design and develop impactful solutions that support employees during key moments in the employee lifecycle. By using new and innovative talent management approaches, you will help create a dynamic and effective employee experience, prioritizing what matters most, and positively impacting employees and the business. Responsibilities And Qualifications • Creates, implements, and optimizes effective Talent Management and people program initiatives and processes to achieve strategic business initiatives. • Understands the main ideas of Human Centered Design (Design Thinking). Can use HCD to create and maintain solutions focused on end users. • Manage multiple projects or programs concurrently, ensuring effective prioritization and execution to deliver critical initiatives. • Supports a smooth employee experience in our key people processes. Identifies and implements ways to improve and update processes, including automation. Ensures governance, efficiency, standardization, and ease of use. • Uses deep business knowledge to find issues and diagnose root causes. Provides insights, offers recommendations, and creates proactive solutions for key business goals through a people lens. • Applies exceptional critical skills and attention to detail to understand complex problems and root causes. Leverages quantitative and qualitative data to develop insights, guide recommendations, and formulate solutions. • Collaborates with HRBPs, HR COEs, Employee Relations, Legal, and business leaders. Helps facilitate organizational changes and responds to employee feedback on people processes. • Embeds principles of REDI (Racial Equity, Diversity and Inclusion) into program design and delivery. • Collaborates with the Employee Lifecycle & Belonging team to create a consistent brand look and feel. Designs and delivers multi-modality assets as part of managing a larger experience design portfolio. • Develop and deliver clear, compelling communications about employee experience programs. Use the right tone, voice, and key messages. Ensure employees and stakeholders feel informed and engaged through various communication channels. • Evaluate people programming solutions based on the balanced mix of desirable solutions that are feasible, and viable to the business. • Ensure tasks are completed and work is high quality. Support team members so the team delivers consistent, excellent results. • Track the effectiveness of employee experience programs using key performance indicators (KPIs) and regular reports. Conduct surveys, focus groups, or other research to gather deeper insights into employee needs and feedback. Support data and insights with product health reports and impact analyses. • Understands the co-op’s business and the marketplace. Ensures people programs connect to business outcomes and the co-op’s branding. • Thinks creatively by looking outside the HR division. Learns leading-edge design and program management practices within the co-op and other organizations. Desired Skills & Experience: • People-centric approaches: Ability to understand target audiences and deliver value through people-centric strategies and product delivery. • Strategic Execution: Ability to translate strategic goals into actionable plans and initiatives and focus on execution with a results-driven mindset. • Systems thinking: Able to optimize and maintain systems to improve end user experience and identify and correct issues. • Continuous improvement: Identifies solutions and improvements using innovative, forward-thinking approaches. Focuses on delivering meaningful, accessible, and personalized experiences at scale. Stays updated on industry best practices and emerging trends. • Problem solving and decision making: Uses critical thinking to assess and resolve problems. Quickly executes effective solutions with input from stakeholders. Drives decision making that minimizes disruptions and maintains program excellence. • Process & optimization: Able to identify, design, implement, and improve short- and long-term processes and tools. Streamline program delivery while maintaining governance, program excellence, and a people-focused approach. • Compliance & Governance: Establishes and maintains governance structures for program oversight and delivery, and program integration into the wider ecosystem. • Facilitation: Ability to effectively facilitate group discussions and create inclusive environments for diverse input and collaboration. Required Qualifications • Proficient with Microsoft Office including Microsoft Word, PowerPoint, Excel. • Consulting & collaboration – skilled at consulting with a wide variety of partner types and navigating unchartered territory. • Program management: Ability to manage multiple programs and projects at the same time, from start to finish. Create and execute project plans, ensure timely delivery of milestones, keep stakeholders informed of progress, and execute change management initiatives. • Data Analysis and Measurement: Can leverage quantitative and qualitative data to evaluate program performance, generate insights, create visualizations, and enable informed decision making. Able to spot patterns and needs and use data to product program health reports. • Collaboration & Stakeholder engagement: Ability to build exceptional working relationships and work well with all levels of the organization. This includes remote areas and field environments to drive stakeholder alignment. • Proactive and self-directed with ability to manage/complete multiple projects with contending deadlines. • Experience developing and managing programs across the employee lifecycle. • Communications: Excellent oral and written communication skills, and must be comfortable engaging with senior executives, developing communication plans, and company-wide messages that are clear and concise. These communications drive people-focused outcomes and increase understanding of program benefits. They reach diverse audiences, including executives and hourly employees, and support key success metrics. • Knowledge or experience with core Talent Management programs including performance management, promotions, succession, career development, mobility and learning. Preferred Qualifications • Bachelor’s Degree and at least 5+ years experience or Masters in HR/Industrial Psychology. • Proficient with Microsoft Sharepoint, Copilot, Spark, Canva, or other graphic design tools. Closing At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile. Pay Range $85,400.00 - $136,700.00 per year

Provide strategic leadership and operational guidance for REI’s Western stores division, driving store performance, employee engagement, and executing company strategies. | 7+ years regional leadership in retail or equivalent, strong strategic planning and execution skills, leadership and coaching capabilities, and ability to manage multi-region physical store operations. | Overview The Divisional Vice President (DVP) of Stores - West is responsible for providing strategic leadership and operational guidance for REI’s stores and the stores organization. As one of only two DVPs, this role oversees the Western half of REI’s operating regions and physical stores and is a critical leader in driving the strategy and execution of REI’s physical store experience operations. The DVP is directly accountable for monitoring and achieving division and overall store performance goals across revenue, membership, operational KPIs, profitability targets, employee engagement, team development and driving continuous improvement to strategies and tactics as necessary to consistently achieves or exceeds them. The leader will play a key role in driving REI’s transformation agenda across REI’s stores by ensuring divisional strategies are developed to achieve the Co-op’s long-term membership goals, increase growth opportunities, and ensuring our stores, our employees, and offerings reflect the outdoor needs of the communities, members, and customers in the markets we serve. This leader will help ensure REI is achieving its equity, diversity and inclusion goals and building a deep pool of diverse leadership talent to position the Co-op for growth and operational excellence. This leader will act as a positive change agent in support of the co-op and stores transformation plan driving a more active and strategic voice from the stores organization across the commercial division and the Co-op, while increasing accountability and bias for action. This leader is a strategic operator with experience leading multi-region networks of physical stores, driving organizational change, leading strategic thinking, developing, and managing field teams, and delivering results. Location - this role is remote, however we need the person to live in market. At REI Co-op, we believe time outside is fundamental to a life well lived and exist to inspire and enable a life outside for everyone. To deliver on that promise, we are working with our 14,000+ employees, 25 members and the broader outdoor community toward a reality where everyone has the opportunity to be themselves, to access opportunities and find their place in the outdoors. For us, that means: • Investing in work that removes the barriers people and communities face to getting outside. • Delivering relevant products, experiences, and expertise to equip and inspire a new generation of outdoor stewards. • Cultivating a workforce that reflects the demographics of the markets we serve. • Leading the industry’s efforts to welcome people and communities historically underrepresented into outdoor media and culture. Responsibilities And Qualifications Leading the Way • As a member of the Leadership Forum, develops a deep understanding of, effectively communicates and broadly supports execution of company strategies and priorities. • Translates company strategies into actionable divisional plans and executes successful delivery. • Works cross-divisionally to drive execution of specific divisional and company strategies, initiatives and projects. • Strengthens retail staff’s access and connection to leadership through annual store visits and district conference calls; drives engagement and builds trust in REI’s leaders. • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results. • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages. • Challenges and inspires employees to achieve business results. • Ensures employees adhere to legal and operational compliance requirements. • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. • Conducts and ensures the completion of performance reviews. • Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results. • Establishes and maintains visibility within the department. • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action Planning & Navigating • Contribute to the definition and execution of store strategy in alignment with overall Co-op strategy and priorities. Ensure full fleet strategy translates to regional strategies and vice-versa • Guide regional leadership teams to develop region-specific strategies that localize Co-op wide strategies and priorities while optimizing the Co-op’s opportunity at the regional level • Monitor and achieve division and overall store organization performance goals. Drive adjustments to strategies and tactics as necessary to achieve division and Co-op goals. • Ensure all stores consistently achieve or exceed revenue, membership, operational KPIs and profitability goals through effective use of short and long-term planning and expense control • Deliver consistent high standards of customer experience in stores in accordance with the Co-op Way and service standards across stores. • Partner closely with Real-estate to identify new store and relocation opportunities within the division and manage real-estate portfolio to achieve division growth goals. • Support Co-op wide initiatives with direct leadership participation • Build annual plans and budgets • Collaborate cross divisionally to ensure support and execution of regional and all store strategies • Partner with other leaders within the Commercial organization and across the Co-op to define and execute Co-op wide strategies and tactics to achieve the Co-ops goals. Professional Qualifications And Experience • 7+ years in regional leadership experience or equivalent. • Bachelor's Degree or master’s degree (Business or related field). • Proven experience in establishing vision and goals; developing strategic plans and leading cross-divisional teams in accomplishing key strategic initiatives. • Comfort with ambiguity and a dynamic business landscape. • Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing environment. • Strong relationship-building skills and experience working closely with cross-functional partners to influence and operationalize key strategic initiatives. • Ability to think strategically, define business opportunities, collect, interpret, and analyze abstract information and create strategic value-added solutions. • Establishes trust and inspires others. • Demonstrated experience of cross-divisional partnership and collaboration to lead in a matrixed environment. • Creates a strong, mutually supportive work environment and culture where people can do their best. • Ability to embrace, facilitate, and drive change through the operations. • Must possess strong leadership and coaching skills and the ability to capitalize and apply those skills. • Experience and proven success in motivating a team to deliver differentiated customer experiences and solve customer issues. • Consolidates information from various sources including feedback from others to reach sound decisions. • Must have strong communication skills (verbal & written), including strong relationship building skills. • Successful in fostering and working as part of a diverse and inclusive team. Builds rapport with all kinds of people inside and outside the organization. • Ability to build a culture of innovation by promoting risk-taking and creativity. • Develop and enhance cultures of continuous improvement and data-driven decision making, leading to improved KPIs and customer experiences. Has built programs and processes • A growth mindset coupled with a bias for action and sense of urgency. • Establishes, models and drives accountability. Provides management oversight and support, establishing a culture of accountability. • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities. • Ability to travel as required. Closing At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile. Pay Range 220,000 - 275,000