Rehrig Pacific Company

Install, maintain, and troubleshoot hardware systems and provide technical support to customers. | Requires a bachelor's degree or equivalent, 2+ years field service experience, technical aptitude in mechanical and electrical systems, and strong communication skills. | Purpose of Role The purpose of this role is to coordinate and execute the installation of Rehrig Pacific’s Pallet Management Solutions (Qtek) and Vision Object Recognition (VOR) systems. This individual will also be responsible for performing maintenance, troubleshooting, diagnostics, and repairs across all of Rehrig Pacific’s Direct-to-Store Delivery (DSD) and Supply Chain Technology offerings. These include, but are not limited to, the VOR Ecosystem, Qtek Equipment, and DSD Material Handling Solutions. The role is primarily customer-facing, with additional collaboration across internal teams such as Quality, Procurement, and New Product Development. Areas of Accountabilities Pre-install Preparation • Collaborate with Hardware Engineer on initial customer site visit. • Evaluate customer site infrastructure readiness and compare to equipment requirements. • Coordinate local contractors to run power and data lines to the new equipment location. • Coordinate with cross-functional partners within the company to support larger installations. Install Hardware • Perform post-delivery inspections of equipment, repair damages, and make any necessary modifications. • Perform equipment installation on site, complete checklists, and perform testing. • Review equipment specifications and functionality with customer post installation. • Collaborate with Support staff and act as an equipment subject matter expert to support equipment troubleshooting. Provide Technical Support • Work with equipment vendors for troubleshooting and part replacement. • Capture customer feedback to recommend software feature improvements to increase functional value. • Support NPD new tech initiatives and implementation of pilot technology. • Work with the team to develop necessary documentation (implementation questionnaires, checklists, internal installation, and training guides), and refine those already in place. • Support the demo equipment fleet through regular checks and repairs between customer demos. In-Field Service Support • Perform preventive maintenance inspections and repairs at customer sites. • Support warranty service requests. • Provide a high level of courteous and professional customer service. Support Service Business Development • Simulate in-field issues to provide diagnosis support and troubleshoot testing. • Strengthen the customer in-field support strategy as directed by the category. • Help develop Rehrig Pacific’s internal service strategy by evaluating the condition of in-service equipment. Knowledge, Skills, and Experience • Bachelor’s Degree, or equivalent work experience, preferably in Engineering or mechanical related fields. • Minimum of 2 years Material Handling Field Service Technician experience preferred. • Must have working knowledge of electrical and hydraulic schematics. • Strong technical aptitude of mechanical and electrical systems. • Must possess excellent communication skills (Written and Verbal). • Ability to work independently and autonomously in a fast-moving environment. • Ability to manage multiple projects and work collaboratively with cross-functional teams. • Ability to hold yourself and others accountable to meet commitments. • Position will require a minimum of 50% travel. • Ability to lift at least 50 lbs.

Manage plant office operations including safety promotion, coordinating deliveries, handling payroll and HR paperwork, maintaining records, and supporting customer service. | Experience in administrative work, strong multitasking and organizational skills, proficiency with MS Office and web systems, good communication, and preferably bilingual or forklift experience. | Join Our Team as a Plant Office Administrator! Great benefits including: Medical, Dental Vision and Life Insurance; Paid Time Off; Paid Holidays; 401k & ESOP; Profit Sharing; Tuition Reimbursement and more! Are you a detail-driven multitasker who thrives in a fast-paced environment? Do you love keeping things organized, supporting a dynamic team, and being the go-to person for making things run smoothly? If so, we want YOU to be our next Plant Office Administrator! What You’ll Do: As the backbone of our plant operations, you’ll play a key role in keeping everything on track. Your day-to-day will include: • Championing safety by following and promoting our safety-first culture. • Coordinating deliveries and working with carriers, recyclers, and our transportation team. • Managing production, inventory, and transportation reports through customer portals. • Handling payroll, PTO, and attendance tracking with precision. • Supporting employees with onboarding, leave requests, and other HR paperwork. • Keeping records and files organized and up to date. • Communicating professionally with everyone from drivers to vendors to plant leadership. • Jumping in to help with customer service and other duties as needed. What You Bring: We’re looking for someone who’s: • Experienced in administrative work (big plus if it’s in a warehouse or manufacturing setting!). • A master of multitasking, organization, and time management. • Tech-savvy with MS Word, Excel, Outlook, and web-based systems. • A strong communicator—written, verbal, and email. • Customer-focused and team-oriented. • Bilingual in Spanish? That’s a big plus! • Forklift experience? Also a plus, but not required. • High school diploma, GED, or equivalent experience preferred. Why You’ll Love Working Here: • Be part of a supportive, diverse team. • Make a real impact every day. • Grow your skills in a fast-moving, hands-on environment. • Enjoy a role that’s never boring and always evolving. Ready to take the next step in your career? Apply today and help us keep our plant running like a well-oiled machine! Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also here.