Regard

Lead technical implementation and onboarding projects for healthcare clients, manage integrations and configurations, support user training, and improve customer success processes. | 4+ years in technical implementation or project management with 1+ year healthcare experience, coding skills in Python, familiarity with relevant tools, and willingness to work hybrid near NYC. | As a Technical Implementation Manager at Regard, you will provide technical project management support throughout customer integration and onboarding. You will work in partnership with the respective client's Customer Success Manager and Provider Success Manager to execute strategies to support the overall health of the account. These strategies include timely execution of implementation and training project plans, fostering relationships across key client stakeholders, and identifying opportunities for improving onboarding and user feedback processes. This role will report to the Sr. Director of Customer Success and work to ensure a world-class client experience. About Regard Our mission is to bring world-class healthcare to everyone. Regard is the world’s first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician happiness. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us. \n Responsibilities: Lead and support the technical implementation of new and existing clients, including project planning, integration, configuration, User Acceptance Testing (UAT), go-live, and post-launch activities Manage customer environments end-to-end, handling setup, validation, and ongoing troubleshooting of connectivity, configuration, and data integration issues Act as the primary point of contact for all technical project communications, providing regular updates to internal stakeholders and client IT teams or leadership Guide clients and technical teams through FHIR integrations and clinical data mapping, offering hands-on support beyond documentation and leading weekly technical review calls Foster strong relationships with clients and users to drive adoption, promote advocacy, and ensure the product’s value is communicated across stakeholders Maintain deep product expertise to support user training, answer technical questions, and recommend tailored solutions that meet client needs Continuously identify and improve gaps in implementation and customer success processes, contributing to the development of scalable, repeatable best practices Support cross-functional initiatives and step into non-standard responsibilities as needed to ensure project and team success — from issue triage to ad-hoc team collaboration Qualifications: 4+ years professional experience in technical implementation, project management, or other relevant experience, with 1+ years in a healthcare environment 1+ years of coding/scripting (e.g., Python) experience Experience with PyCharm, GitLab, Jira, Excel, Google Apps (Sheets, Docs, Slides, Drive, etc.) Basic command line proficiency in macOS terminal (zsh/bash) Experience leading meetings with client stakeholders Located within 50 miles of a major airport and willing to travel to client sites, as needed (25% of time) Preferred Qualifications: Experience with hospitals and/or health systems Familiarity with EMR companies such as Epic/Cerner Proven ability to run data analyses to support project success tracking Excellent written and verbal communication Ability to respectfully debate ideas, take pragmatic approaches, and work hard to accomplish goals with your team Passionate about learning, improving, and helping your team do the same Excited about working with a nimble, small team in a dynamic startup environment Location | Work Authorization For this role, Regard is currently only considering candidates who are authorized to work in the US without visa sponsorship Strong preference for candidates who are within the New York City metro area willing to work a hybrid (2 days/week) schedule from our HQ Preference for candidates located within New York, Chicago and metropolitan areas on the West Coast For those who enjoy working from our Manhattan office on a more regular basis, we offer catered lunches and other fun perks Additionally, hybrid employees have the flexibility to work from locations outside of their home office from up to 6 weeks per year Comp | Perks | Benefits Eligible for equity Eligible for an annual performance bonus, contingent upon the company achieving ARR targets 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription 18 PTO days/yr + 1 week holiday break Annual $750 learning & development stipend Company-sponsored team retreat + social events A sabbatical program \n $100,000 - $135,000 a year At Regard, we carefully consider a wide range of factors when determining compensation, including your skills, qualifications, location, and experience. We expect the base salary for this position to be in the range of $100,000 to $135,000. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, benefits, and other perks. We encourage all interested candidates to apply. \n Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace. All candidates must successfully complete a background check as part of the hiring process.

The Enterprise Sales Engineer will bridge the gap between customer needs and Regard’s technical offerings, ensuring a deep understanding of how the platform enhances workflows. They will also quantify the value delivered to health systems and develop tailored proposals for prospective customers. | Candidates should have 5+ years in healthcare sales engineering or consulting, with expertise in presenting complex solutions to executives. In-depth knowledge of revenue cycle management and payer reimbursement models is essential. | As the Enterprise Sales Engineer at Regard, you will focus on ensuring comprehensive recognition of Regard’s impact on current customers, creating tailored proposals for prospective customers, and validating the benefit and impact with both groups. Additionally, the Enterprise Sales Engineer will act as a bridge between sales, product, and engineering to accurately convey our core products and system capabilities. This role will report directly to the VP of Sales while collaborating closely with the Senior Director of Customer Success to maintain consistent standards in conveying Regard's core capabilities and achieving benefit targets. About Regard Our mission is to bring world-class healthcare to everyone. Regard is the world’s first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician happiness. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us. \n Responsibilities: Bridge the gap between a customer's needs and Regard’s technical offerings and impact: Work with customers and the Sales team to understand prospect needs and system requirements to showcase Regard as a critical solution. Serve as an expert on Regard’s integrations and product impact, ensuring a deep understanding of how our platform fits within customer environments and enhances their workflows. Quantify Value Delivered: Collaborate with Customer Success and Sales teams to identify, measure, and document the clinical and financial value that Regard delivers to health systems. Develop Tailored Proposals: Create customized, data-backed proposals for prospective customers that clearly articulate the financial and operational benefits of implementing Regard. Champion Customer Outcomes: Work closely with the Customer Success team to ensure that current customers fully understand and validate the ongoing benefits of Regard, reinforcing satisfaction and retention. Navigate Complex Reimbursement and Quality Metrics: Dive into the intricacies of payer reimbursement models and quality improvement metrics to accurately represent the value Regard brings to healthcare providers. Collaborate Across Departments: Serve as a key liaison between Sales, Product, Customer Success, and Engineering teams to ensure that implementation requirements and product capabilities are effectively communicated and aligned with customer needs Enhance Sales Enablement: Develop and refine resources, tools, and processes, such as ROI templates, benchmarking tools, and discovery questionnaires, to equip the Sales team in uncovering areas of opportunity. Stay Informed on Industry Trends: Keep up to date with industry standards in CDI, revenue cycle management, and payer reimbursement to enhance Regard’s impact and maintain a competitive edge. Qualifications: 5+ years in healthcare sales engineering or consulting, with expertise in tailoring and presenting complex solutions to C-suite executives In-depth knowledge of middle revenue cycle/CDI, quality improvement quantifications, and payer reimbursement models Experience working directly with customers to understand their needs, validate potential impact, and present complex technical concepts in a clear and compelling manner Ability to build extensive technical knowledge of the Regard platform and solution to drive technical conversations with prospects Willingness to travel up to 20% Preferred Qualifications: Excellent communication skills, with the ability to effectively collaborate with Sales, Product, Engineering, and Customer Success teams Enthusiasm for building in an ambiguous startup environment Proactive, entrepreneurial mindset with a drive to shape and evolve the role and processes as the team grows Location | Work Authorization For this role, Regard is currently only considering candidates who are authorized to work in the US without visa sponsorship Strong preference for candidates who are within the New York City metro area willing to work a hybrid (2 days/week) schedule For those who enjoy working from our Manhattan office on a more regular basis, we offer catered lunches and other fun perks Additionally, hybrid employees have the flexibility to work from locations outside of their home office from up to 6 weeks per year Comp | Perks | Benefits Generous commission plan Eligible for equity 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription 18 PTO days/yr + 1 week holiday break Annual $750 learning & development stipend Company-sponsored team retreat + social events A sabbatical program \n $160,000 - $180,000 a year At Regard, we carefully consider a wide range of factors when determining compensation, including your skills, qualifications, location, and experience. We expect the base salary range for this position to be $160,000 to $180,000 + commission + equity. This is subject to change and may be modified in the future. We encourage all interested candidates to apply. \n Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace. To be considered for the Regional Sales Manager position you must be able to show proof that you can satisfy vendor credentialing at hospitals and health systems you will be assigned to within your region. This describes the ongoing process hospitals and healthcare facilities use to verify that third-party suppliers and their sales representatives meet all the training, certification, and immunization requirements needed to be near patients or work onsite. A hospital’s supply chain department typically takes point on vendor credentialing, but anyone who oversees facility access or maintains vendor relationships can play a role in the credentialing process. Only after meeting all credentialing requirements are vendors and their products or services allowed access to the facility. Each location of care will have unique vendor credentialing requirements. All candidates must successfully complete a background check as part of the hiring process.