Reformation

Ensure data integrity and seamless execution across the product lifecycle, including order management, inventory monitoring, and process improvements. | Strong operational, analytical, and cross-functional communication skills, with experience in merchandising or related fields. | Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Work Location/ Schedule: 4 days in Office, 1 day Remote; Tues/Thurs Vernon, Mon/Weds Culver City The Role: The Merchandising Coordinator serves as the operational backbone of the team, ensuring data integrity and seamless execution across the product lifecycle. This role requires a blend of analytical rigor and cross-functional agility, focusing on precise purchase order management, inventory tracking, and the creation of comprehensive sales reporting. By maintaining essential tools and identifying workflow efficiencies, the Coordinator supports the broader Merchandising strategy and ensures the brand remains cohesive and responsive to business needs. • Order Lifecycle Management: Generate and maintain accurate purchase orders from inception to delivery, ensuring all system data reflects real-time updates. • Operational Infrastructure: Manage departmental calendars and internal tracking tools to provide the Merchandising team with organized, up-to-date information. • Logistics & Inventory Monitoring: Partner with Production and Supply Chain to track receipt flow and outstanding orders, ensuring on-time delivery through proactive prioritization. • Sales Reporting: Create and distribute weekly selling decks and seasonal hindsight presentations to facilitate data-driven decision-making. • Process Improvement: Critically evaluate existing systems and workflows to identify bottlenecks, bringing formal recommendations for improvement to management. • Product Attribution: Conduct regular audits of product attributes to ensure 100% consistency and accuracy across all platforms. • Cross-Functional Communication: Act as a liaison between internal teams to ensure clear information flow and brand cohesiveness. • Ad-Hoc Support: Provide flexible administrative and project-based support to the manager and wider team as daily business needs evolve. Compensation: At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base hourly range is $24.00 - $25.00 per hour, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity. This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company's discretion. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation. Benefits & Perks: • Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work. • We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. • We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. • We're a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you'll get to collaborate with people all around the world. • You'll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. • We care about the causes our employees care about so we donate to community efforts on a yearly basis. • We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We're committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We're here to ensure you have what you need to show up as your best self. Still don't know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we're all about growth, not gatekeeping. If you're passionate about the role and excited about making fashion more sustainable, we'd love to hear from you. If this role doesn't totally excite you, consider applying to our general application. Want some more?! - Sustainability, Forbes, Fast Company California Applicant Privacy Notice found here

Provide excellent customer service across multiple channels during peak seasons, manage orders and returns, and share customer feedback with internal teams. | Flexible availability including evenings and weekends, strong communication skills, ability to multitask in a fast-paced environment, and prior e-commerce customer service experience preferred. | Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this, and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Position Name: Seasonal Customer Love Associate Reports to: Customer Love Lead What You'll Do: • Provide consistently magical customer service across all customer service channels • Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships • Consistently meet and exceed performance goals • Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item • Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible • Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development • Get to know the ins and outs of all aspects of the business and gain exposure to different teams Who You Are: • Smart, incredibly organized, and driven towards excellence • Passionate about Reformation's mission and products • An incredibly friendly person who loves interacting with people and never loses their cool • Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies • Positive and willing to take on any task, big or small • Strong communication skills across all customer service channels, including email, text, and chat • Able to meet deadlines consistently while juggling multiple tasks; excellent with time management • Flexible and able to work in a constantly changing environment • Productive, focused work style to successfully meet case volume expectations Extra Credit: • Prior experience on an e-commerce customer service team • Proficiency with Kustomer and Google Suite Availability: We're currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest. Top-performing Seasonal employees may be asked to extend their contract and join us for the winter peak season from mid-November through January. They may also be considered for permanent roles on our core team, based on business needs and individual performance. • Part-Time: 16–29 hours/week, with occasional weekend shifts required • Full-Time: 32–40 hours/week, with occasional weekend shifts required Flexible availability is especially important—we're looking for team members who can help us deliver exceptional service when our customers need us most. Compensation: The wage for this position is $17.60 - $18.65 per hour, depending on location. TO APPLY: Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.