Reformation

Lead end-to-end supply chain operations for product innovation categories including shoes, handbags, and jewelry. | Over 10 years experience in sourcing and production, preferably in footwear or fashion accessories, with proven international vendor management and passion for sustainable materials. | Senior Director, Product Innovation Supply Chain Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. The Role We are expanding our reach in categories like Shoes, Handbags, Swim, Jewelry, and more — and we’re looking for a forward-thinking, hands-on Senior Director, Supply Chain to lead the charge in evolving how we source, produce, and deliver these products. The Senior Director, Supply Chain, Product Innovation will be responsible for building and scaling a high-performing supply chain across raw materials, sourcing, and production — through to final delivery at our warehouse. This leader will drive operational excellence across multiple product categories and countries, while ensuring flexibility and resilience in a fast-moving innovation-driven environment. This role will not oversee product development directly (though will closely partner with that team, which is New York based), but will oversee Raw Materials R&D. This role will be instrumental in operationalizing innovation — translating design and development intent into efficient, sustainable, and scalable supply chain execution. Work Location: NYC-based; Hybrid 4-Days in Office. Some travel involved. What You’ll Do Own end-to-end supply chain operations across Shoes, Handbags, Swim, Jewelry, and emerging categories — from raw material sourcing to warehouse delivery. Oversee a team of 4, including the Associate Directors of Materials and Production, and their direct reports (Production Managers). Lead vendor strategy for a supply chain currently spanning 10+ factories across 5+ countries; proactively manage relationships and performance while overseeing production Drive supplier diversification efforts to support flexibility, risk mitigation, and innovation across all product categories. Oversee Materials Research & Development with a sharp focus on identifying, testing, and scaling next-generation sustainable materials. Collaborate closely with internal and external partners to ensure all raw materials meet Reformation’s standards for environmental and social responsibility. Champion Reformation’s sustainability mission — helping lead the industry in sustainable practices from raw material sourcing and circular design, to end-of-life take-back programs and traceable, ethical supply chains. Partner closely with Product Development, Design, Planning, and Merchandising to translate creative vision into executable production strategies. Ensure on-time delivery, margin protection, and high product quality across all categories. Identify and implement supply chain technologies, process improvements, and analytics to enhance visibility and performance. Oversee capacity planning, raw material commitments, and production calendars in partnership with cross-functional teams. Lead international travel to key factory and material partners as needed. Who You Are A supply chain leader with 10+ years of experience in sourcing, materials, and production — preferably within fashion accessories, preferably footwear Deep knowledge of footwear, accessories, or multi-category product supply chains. Proven track record of building and managing international vendor networks, with expertise in supplier diversification strategies. Experience leading teams and developing talent within complex, fast-paced environments. Passionate about sustainability, circular systems, and future-forward materials innovation. Strong project management, negotiation, and communication skills. Comfortable working cross-functionally with creative and technical teams, and translating innovation into action. Willing and able to travel internationally as business needs dictate. Compensation: At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base range is $175,000 - $200,000 + 15% eligibility, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity. This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation. Benefits & Perks: Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work. We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world. You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. We care about the causes our employees care about so we donate to community efforts on a yearly basis. We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self. Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application. CRPA Notice found here Want some more?! - Sustainability, Forbes, Fast Company

Meet sales goals and provide elevated customer experience as a brand ambassador. | Experience in sales or retail operations and strong interpersonal skills in a fast-paced environment. | Who we are: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Work Location/ Schedule: Available to work a minimum of 30 hours per week, but up to 40 hours per week Daily open availability across a full 7 day work week Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business) Sales Associate: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals. Reporting to the Store Manager, essential responsibilities include but are not limited to: What You’ll Do: Consistently meet and exceed sales goals. Assist in clientele generation through customer engagement. Contribute to an in-store experience for customers that both surprises and delights them. Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships. Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability. Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS. Understand the need for consistent inventory accuracy and controls in store. Contribute to Loss Prevention in all areas of the business. Uphold time and attendance policy. Ensure the selling floor reflects the brand and concept standards at all times. Share your deep knowledge about our product with genuine enthusiasm. Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better. Help ensure that the store environment is inspiring and our product is easily accessible. Understand the core values and culture of Reformation and reflect these in all efforts. Maintain and uphold a professional, healthy, and productive work environment. What you’ll bring: Experience working with a sales or retail organization and/or operationally intensive business Ability to work in a fast-paced setting Strong interpersonal skills and the ability to interact effectively with diverse personalities Driven approach to take on new challenges with the self-motivation for your work and career FT Associate additions, include but are not limited to: Be a leader among your peers - consistently deliver results at the highest level with sales, customer experience and clienteling Serve as an expert resource - provide expertise on brand, key customer issues, and partner with peers to provide support Compensation: At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base hourly range is $19 per hour, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation. Benefits & Perks: Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work. We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world. You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. We care about the causes our employees care about so we donate to community efforts on a yearly basis. We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self. Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application. Want some more?! - Sustainability, Forbes, Fast Company California Applicant Privacy Notice found here

Provide excellent customer service across multiple channels during peak seasons, manage orders and returns, and share customer feedback with internal teams. | Flexible availability including evenings and weekends, strong communication skills, ability to multitask in a fast-paced environment, and prior e-commerce customer service experience preferred. | Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this, and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Position Name: Seasonal Customer Love Associate Reports to: Customer Love Lead What You'll Do: • Provide consistently magical customer service across all customer service channels • Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships • Consistently meet and exceed performance goals • Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item • Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible • Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development • Get to know the ins and outs of all aspects of the business and gain exposure to different teams Who You Are: • Smart, incredibly organized, and driven towards excellence • Passionate about Reformation's mission and products • An incredibly friendly person who loves interacting with people and never loses their cool • Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies • Positive and willing to take on any task, big or small • Strong communication skills across all customer service channels, including email, text, and chat • Able to meet deadlines consistently while juggling multiple tasks; excellent with time management • Flexible and able to work in a constantly changing environment • Productive, focused work style to successfully meet case volume expectations Extra Credit: • Prior experience on an e-commerce customer service team • Proficiency with Kustomer and Google Suite Availability: We're currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest. Top-performing Seasonal employees may be asked to extend their contract and join us for the winter peak season from mid-November through January. They may also be considered for permanent roles on our core team, based on business needs and individual performance. • Part-Time: 16–29 hours/week, with occasional weekend shifts required • Full-Time: 32–40 hours/week, with occasional weekend shifts required Flexible availability is especially important—we're looking for team members who can help us deliver exceptional service when our customers need us most. Compensation: The wage for this position is $17.60 - $18.65 per hour, depending on location. TO APPLY: Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.