Reformation

Lead and supervise warehouse teams to ensure productivity, safety, quality standards, and efficient operations. | At least 1 year warehouse experience, leadership skills, proficiency with RF scanners and basic computer software, strong communication and organizational skills. | Warehouse Lead Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of and winning a award, we have big goals like being , , and pushing the whole industry forward along the way. Our work has gotten love in and , and wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own . We innovate across categories like , , and , and we reach millions of people with campaigns like , and . None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Vernon DC Full-Time On-Site, Primary work hours: M-F 6:00am - 2:30pm but Must be flexible to work various shifts as needed Our Warehouse Lead possesses excellent problem-solving, communication, and leadership skills. You will be responsible for overseeing Leads and the production, quality, and safety of our Outbound and Inbound Departments. What You’ll Do: • Lead a team of 3 to 20 associates throughout the year and during sale seasons • Review and assign team to their duties according to the WLA • Monitor productivity of team and update UPH charts every hour to ensure goals are being met • Ensure Department SLAs are being met • Account for all equipment and make sure they are in working condition • Audit team to ensure they are following the correct procedures and meeting quality standards • Ensure all safety rules are strictly followed • Track employee-related errors and coach whenever necessary • Ensure backlogs are under control • Investigate and resolve any process discrepancies and problem-solving errors • Track and properly dispose of any hazardous materials • Foster and maintain good communication with other department leads • Maintain a neat, clean, and organized work area • Track department supplies and coordinate with the Inventory Team for restocks • Maintain good communication with management by communicating issues that arise during the shift • Responsible for completing Start-of-Shift (SOS) and End-of-Shift (EOS) checklists • Complete EOS reports and speak to any misses within your department Who You Are • 1+ years of experience in a warehouse environment • Previous or similar experience in a leadership position • Fast and efficient while maintaining a focus on safety and quality • Great communications skills • Ability to work in a team environment • Takes pride in punctuality for themselves and their team members • Experience working with computers/RF scanners • Working knowledge of Gmail, Google Sheets, Excel, and Google Docs • Great organizational skills with the ability to handle multiple tasks Compensation: At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated hourly range is $24.00 - $27.00 per hour + bonus 1% eligibility, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity. This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation. Benefits & Perks: • Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work. • We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. • We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. • We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world. • You’ll get access to fertility care support through , and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. • We care about the causes our employees care about so we donate to community efforts on a yearly basis. • We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self. Still don’t know if you should apply? We get it— show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our Want some more?! -, , Warehouse Lead Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of and winning a award, we have big goals like being , , and pushing the whole industry forward along the way. Our work has gotten love in and , and wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own . We innovate across categories like , , and , and we reach millions of people with campaigns like , and . None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Vernon DC Full-Time On-Site, Primary work hours: M-F 6:00am - 2:30pm but Must be flexible to work various shifts as needed Our Warehouse Lead possesses excellent problem-solving, communication, and leadership skills. You will be responsible for overseeing Leads and the production, quality, and safety of our Outbound and Inbound Departments. What You’ll Do: • Lead a team of 3 to 20 associates throughout the year and during sale seasons • Review and assign team to their duties according to the WLA • Monitor productivity of team and update UPH charts every hour to ensure goals are being met • Ensure Department SLAs are being met • Account for all equipment and make sure they are in working condition • Audit team to ensure they are following the correct procedures and meeting quality standards • Ensure all safety rules are strictly followed • Track employee-related errors and coach whenever necessary • Ensure backlogs are under control • Investigate and resolve any process discrepancies and problem-solving errors • Track and properly dispose of any hazardous materials • Foster and maintain good communication with other department leads • Maintain a neat, clean, and organized work area • Track department supplies and coordinate with the Inventory Team for restocks • Maintain good communication with management by communicating issues that arise during the shift • Responsible for completing Start-of-Shift (SOS) and End-of-Shift (EOS) checklists • Complete EOS reports and speak to any misses within your department Who You Are • 1+ years of experience in a warehouse environment • Previous or similar experience in a leadership position • Fast and efficient while maintaining a focus on safety and quality • Great communications skills • Ability to work in a team environment • Takes pride in punctuality for themselves and their team members • Experience working with computers/RF scanners • Working knowledge of Gmail, Google Sheets, Excel, and Google Docs • Great organizational skills with the ability to handle multiple tasks Compensation: At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated hourly range is $24.00 - $27.00 per hour + bonus 1% eligibility, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity. This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation. Benefits & Perks: • Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work. • We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. • We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. • We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world. • You’ll get access to fertility care support through , and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. • We care about the causes our employees care about so we donate to community efforts on a yearly basis. • We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self. Still don’t know if you should apply? We get it— show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our Want some more?! -, ,

Provide excellent customer service across multiple channels during peak seasons, manage orders and returns, and share customer feedback with internal teams. | Flexible availability including evenings and weekends, strong communication skills, ability to multitask in a fast-paced environment, and prior e-commerce customer service experience preferred. | Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this, and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Position Name: Seasonal Customer Love Associate Reports to: Customer Love Lead What You'll Do: • Provide consistently magical customer service across all customer service channels • Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships • Consistently meet and exceed performance goals • Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item • Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible • Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development • Get to know the ins and outs of all aspects of the business and gain exposure to different teams Who You Are: • Smart, incredibly organized, and driven towards excellence • Passionate about Reformation's mission and products • An incredibly friendly person who loves interacting with people and never loses their cool • Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies • Positive and willing to take on any task, big or small • Strong communication skills across all customer service channels, including email, text, and chat • Able to meet deadlines consistently while juggling multiple tasks; excellent with time management • Flexible and able to work in a constantly changing environment • Productive, focused work style to successfully meet case volume expectations Extra Credit: • Prior experience on an e-commerce customer service team • Proficiency with Kustomer and Google Suite Availability: We're currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest. Top-performing Seasonal employees may be asked to extend their contract and join us for the winter peak season from mid-November through January. They may also be considered for permanent roles on our core team, based on business needs and individual performance. • Part-Time: 16–29 hours/week, with occasional weekend shifts required • Full-Time: 32–40 hours/week, with occasional weekend shifts required Flexible availability is especially important—we're looking for team members who can help us deliver exceptional service when our customers need us most. Compensation: The wage for this position is $17.60 - $18.65 per hour, depending on location. TO APPLY: Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.