Reforge

Build and maintain strategic relationships with enterprise clients, develop engagement strategies, and serve as a voice of the customer to influence product development. | Over 5 years in a customer-facing or enterprise account management role, with strong communication skills, experience working with senior leaders, and a data-driven approach. | ABOUT THIS ROLE We’re looking for a strategic, customer-obsessed Senior Customer Success Manager to partner with our most strategic accounts and help build the function. In this role, you’ll work closely with senior product, chief of staff and L&D leaders at Microsoft, Google, Capital One, and McKinsey guiding them to success while surfacing critical insights to shape our roadmap. You will be the primary advocate for our customers, ensuring they are wildly successful with our product. This is a unique opportunity to get in on the ground floor, have a massive impact, and grow your career as our company expands. You’ll report to the Enterprise Sales Leader and collaborate cross-functionally with Sales, Product, and Marketing to design a world-class customer experience during a pivotal growth moment at Reforge. WHY THIS ROLE MATTERS Impact - You’ll be among the closest to our customers, influencing product strategy and go-to-market initiatives with your insights. Network - Work directly with leaders at top-tier tech companies, helping them solve some of their most complex product challenges. Creativity - You’ll have room to test and scale new ideas across a growing, high-caliber customer base. Inflection Point - Join at a key growth stage as we scale new AI tools and move toward profitability. WHAT YOU'LL DO Become a product expert: You'll develop a deep understanding of our product and its capabilities to guide customers toward their desired outcomes. Develop and implement engagement strategies: You’ll create and execute proactive communication plans, host onboarding and activation, and develop resources to drive product adoption and demonstrate value. Be the voice of the customer: You will act as a critical feedback loop between our customers and our product, engineering, and marketing teams, directly influencing our product roadmap. Monitor customer health: You’ll track key metrics (like product usage, satisfaction, and overall sentiment) to identify risks and opportunities, taking proactive steps to ensure customer retention. Build scalable processes: You will have the unique opportunity to build the systems, playbooks, and best practices that will serve as the foundation for the team. Champion customer stories: You'll identify and cultivate customer advocates to generate case studies, testimonials, and referrals. Own strategic relationships - Lead high-touch engagement with key accounts, serving as a trusted advisor to senior leaders. WHAT WE'RE LOOKING FOR 5+ years in a customer-facing role, ideally in a fast-paced startup environment Experience managing Enterprise accounts in a CSM or consultative role Proven ability to build trust with senior leaders and understand their goals and challenges Strong prioritization and organizational skills - you know how to manage time across many accounts An excellent communicator: You can articulate complex ideas clearly and concisely, both verbally and in writing. Data-driven approach; familiarity with CRM tools is a strong plus A self-starter who thrives on autonomy and takes initiative Comfortable collaborating cross-functionally and influencing without authority Motivated by growth - yours, your team’s, and your customers’ Track record of driving KPIs like gross/net dollar retention and customer expansion BENEFITS The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer: Remote-first & Flexible - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you. We also ask that every employee block off 2-3 hours of daily “deep work,” ensuring that you always have uninterrupted time and can keep a schedule that enables you to do your best work. Top-tier Healthcare - Medical - Choice of PPO 500, PPO 250, or HDHP 3300 with a max coverage of 100% of premiums for employees and 70% for dependents. Dental & Vision - 99% of premiums for employees, and up to 70% for dependents. Health Savings Account - For those that choose to enroll in the HDHP, includes semi-monthly company paid contributions. Competitive Compensation - Salary + equity package aligned with top-tier tech companies. 401(k) - We offer the opportunity for you to contribute to a 401k directly from your paycheck. Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 10 days per year, and we highly encourage more. …and much more COMPENSATION We have built a data-driven Compensation Philosophy at Reforge, with the intent of enabling all employees to do their best work. When setting compensation for each role, we use bands that include a target salary; on occasion we will extend an offer above or below the target if the skills presented in the interview process show spikes or peaks—but this is rare, and the highest likelihood is that your offer will be at target. The target salary for this role is $156,200- $179,630 total OTE. Equity is also included and will be discussed during the interview process. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION At Reforge, we believe that diverse teams build better products—and a better future. We're committed to creating an environment where people of all backgrounds, identities, and experiences can thrive. This means: Proactively seeking out diverse talent and reducing bias in our hiring process Fostering a culture of inclusion where every voice is heard and valued Continually learning and evolving our practices as we grow We know that building an equitable workplace is an ongoing effort, not a one-time initiative. We're committed to doing the work—and to holding ourselves accountable along the way. If you’re excited about this role but don’t meet every single qualification listed, we still encourage you to apply. We believe skills can be developed and potential can’t always be captured on a resume.

Manage and grow SMB SaaS sales through inbound leads, build scalable processes, and develop automation strategies. | 2-4 years in SaaS or account management, experience with high-volume transactional sales, autonomous, data-driven, and AI-fluent. | ABOUT THIS ROLE We're looking for a high-efficiency SMB Account Executive who can close inbound deals at scale while managing a renewal book of business. This isn't a traditional hunter role—you'll be qualifying and converting warm inbound leads, helping us build a seamless renewals motion, and identifying and implementing automation opportunities to 10x your impact. WHY THIS ROLE MATTERS Inbound Engine: Leads are flowing from our 300K+ strong product community and existing customer base; you’ll turn that demand into revenue without endless cold-call grinds. Own the SMB Business Segment for Reforge Learning: You’ll work closely with the Enterprise Sales and Customer Success team on playbooks and processes but fully own our result in SMB. Sell to Product Leaders: Our buyers are PMs, Product Ops, VPs Product & CPOs. If you love chatting building, roadmaps, and feedback loops, you’ll feel right at home. Build an AI-Native Go-To-Market: Reforge is helping product teams become AI-native and to lead in the market we will need to develop an AI-native buyers journey. The SMB business segment is where we will test and learn. WHAT YOU'LL DO Turn Inbound Interest into Closed-Won: Qualify, discovery, demo, and negotiate deals from first touch to signature. Own the full cycle. Improve Retention: Track usage and engagement, develop at-scale interventions for at-risk accounts, and help us build a more sustainable SMB business. Become A Product Expert: Become a product expert to have high-value conversations with Product Leaders and Champions. Build Scalable Processes using Automation and AI: You will have the unique opportunity to iterate on the systems, playbooks, and best practices that serve as the foundation for SMB. WHO YOU'LL WORK WITH Work closely with a small but mighty Reforge Learning team, including Sales, Customer Success, Content and Platform leads. You will be fully responsible for the SMB business result with collaboration and support from the entire Reforge Learning operation. WHAT WE'RE LOOKING FOR B2B SaaS Experience: 2-4 years in SaaS sales or account management with a history of consistently meeting or exceeding quota. SMB Velocity: Comfortable with high-volume, transactional sales cycles with a track record of closing deals in the $10K-$30K ACV range. Autonomy: You are high-agency, prefer autonomy, and do not require constant management Efficiency-minded: You naturally look for ways to work smarter, not harder. Data-driven: You track your numbers to stay on track and find key insights to improve your results. Strong communicator: Clear, concise writing and speaking (most interactions are email/async) AI Fluency: Track record of constantly experimenting with how to use AI to improve and scale your work BENEFITS The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer: Remote-first & Flexible - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you. We also ask that every employee block off 2-3 hours of daily “deep work,” ensuring that you always have uninterrupted time and can keep a schedule that enables you to do your best work. Top-tier Healthcare - Medical - Choice of PPO 500, PPO 250, or HDHP 3300 with a max coverage of 100% of premiums for employees and 70% for dependents. Dental & Vision - 99% of premiums for employees, and up to 70% for dependents. Health Savings Account - For those that choose to enroll in the HDHP, includes semi-monthly company paid contributions. Competitive Compensation - Salary + equity package aligned with top-tier tech companies. 401(k) - We offer the opportunity for you to contribute to a 401k directly from your paycheck. Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 10 days per year, and we highly encourage more. …and much more COMPENSATION We have built a data-driven compensation philosophy at Reforge, with the intent of enabling all employees to do their best work. When setting compensation for each role, we use bands that include a target salary; on occasion we will extend an offer above or below the target if the skills presented in the interview process show spikes or peaks—but this is rare, and the highest likelihood is that your offer will be at target. The target OTE for this role is $150,000, inclusive of base salary and variable compensation. Equity is also included and will be discussed during the interview process. We do not negotiate offers because our compensation philosophy is based on equitability and intentional placement within the market. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION At Reforge, we believe that diverse teams build better products—and a better future. We believe amazing talent comes from all kinds of life journeys and experiences. If you’re excited about this role but don’t meet every single qualification listed, we still encourage you to apply.

Manage enterprise customer relationships, drive product adoption and satisfaction, monitor customer health metrics, provide customer feedback to product teams, and identify expansion opportunities. | 5+ years in customer-facing roles managing enterprise accounts, strong communication and organizational skills, data-driven approach, experience building trust with senior leaders, and ability to work autonomously in a fast-paced environment. | ABOUT THIS ROLE We’re looking for a proactive, customer-obsessed Enterprise Customer Success Manager to support and grow relationships with our Enterprise customers. In this role, you’ll work closely with product-minded leaders at top tech companies like Netflix, Coinbase, and Chime—helping them succeed with our product while surfacing valuable insights to improve our offerings. You’ll be a trusted partner to our customers, focused on delivering value, driving adoption, and ensuring satisfaction throughout their journey. This is a unique opportunity to join a high-growth company during a pivotal moment and grow your career as we scale new capabilities and deepen customer impact. You’ll report to the founding Enterprise Account Executive and collaborate closely with Sales, Product, and Marketing to create a seamless customer experience. WHY THIS ROLE MATTERS Customer Impact – You’ll help our customers get real value from our product, strengthening relationships and improving retention. Growth Opportunity – As we scale, you’ll play a key role in shaping how we deliver success and build best-in-class customer experiences. Learning Environment – Work closely with senior leaders, both internally and at our customer organizations, and grow your expertise in customer success, product thinking, and business strategy. Pivotal Timing – Join at a high-growth stage as we launch new AI tools and expand into new markets. WHAT YOU'LL OWN Own enterprise relationships - Lead high-touch engagement with key accounts, serving as a trusted advisor to senior leaders. Develop and implement engagement strategies: You’ll create and execute proactive communication plans, host onboarding and activation, and develop resources to drive product adoption and demonstrate value. Monitor customer health: You’ll track key metrics (like product usage, satisfaction, and overall sentiment) to identify risks and opportunities, taking proactive steps to ensure customer retention. Become a product expert: You'll develop a deep understanding of our product and its capabilities to guide customers toward their desired outcomes. Be the voice of the customer: You will act as a critical feedback loop between our customers and our product, engineering, and marketing teams, directly influencing our product roadmap. Build scalable processes using automation and AI: You will have the unique opportunity to build the systems, playbooks, and best practices that will serve as the foundation for the team. Identify expansion and cross-sell opportunities: Help us identify where to sell more of existing and new new product offerings. SKILLS & EXPERIENCE WE'RE LOOKING FOR 5+ years in a customer-facing role, ideally in a fast-paced startup environment Experience managing Enterprise accounts in a CSM or consultative role Proven ability to build trust with senior leaders and understand their goals and challenges Strong prioritization and organizational skills - you know how to manage time across many accounts An excellent communicator: You can articulate complex ideas clearly and concisely, both verbally and in writing. Data-driven approach; familiarity with CRM tools is a strong plus A self-starter who thrives on autonomy and takes initiative Comfortable collaborating cross-functionally and influencing without authority Motivated by growth - yours, your team’s, and your customers’ Track record of driving KPIs like gross/net dollar retention and customer expansion BENEFITS The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer: Remote-first & Flexible - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you. We also ask that every employee block off 2-3 hours of daily “deep work,” ensuring that you always have uninterrupted time and can keep a schedule that enables you to do your best work. Top-tier Healthcare - Medical - Choice of PPO 500, PPO 250, or HDHP 3300 with a max coverage of 100% of premiums for employees and 70% for dependents. Dental & Vision - 99% of premiums for employees, and up to 70% for dependents. Health Savings Account - For those that choose to enroll in the HDHP, includes semi-monthly company paid contributions. Competitive Compensation - Salary + equity package aligned with top-tier tech companies. 401(k) - We offer the opportunity for you to contribute to a 401k directly from your paycheck. Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 10 days per year, and we highly encourage more. …and much more COMPENSATION We have built a data-driven compensation philosophy at Reforge, with the intent of enabling all employees to do their best work. When setting compensation for each role, we use bands that include a target salary; on occasion we will extend an offer above or below the target if the skills presented in the interview process show spikes or peaks—but this is rare, and the highest likelihood is that your offer will be at target. The target salary for this role is $95,000, with $40,000 in variable compensation for a total OTE of $135,000. Equity is also included and will be discussed during the interview process. We do not negotiate offers because our compensation philosophy is based on equitability and intentional placement within the market. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION At Reforge, we believe that diverse teams build better products - and a better future. We believe amazing talent comes from all kinds of life journeys and experiences. If you’re excited about this role but don’t meet every single qualification listed, we still encourage you to apply.

Manage enterprise customer relationships to drive product adoption, satisfaction, retention, and growth while collaborating cross-functionally and building scalable processes. | 5+ years in customer-facing roles managing enterprise accounts, strong communication and organizational skills, data-driven mindset, and ability to influence senior leaders. | ABOUT THIS ROLE We’re looking for a proactive, customer-obsessed Enterprise Customer Success Manager to support and grow relationships with our Enterprise customers. In this role, you’ll work closely with product-minded leaders at top tech companies like Netflix, Coinbase, and Chime—helping them succeed with our product while surfacing valuable insights to improve our offerings. You’ll be a trusted partner to our customers, focused on delivering value, driving adoption, and ensuring satisfaction throughout their journey. This is a unique opportunity to join a high-growth company during a pivotal moment and grow your career as we scale new capabilities and deepen customer impact. You’ll report to the founding Enterprise Account Executive and collaborate closely with Sales, Product, and Marketing to create a seamless customer experience. WHY THIS ROLE MATTERS Customer Impact – You’ll help our customers get real value from our product, strengthening relationships and improving retention. Growth Opportunity – As we scale, you’ll play a key role in shaping how we deliver success and build best-in-class customer experiences. Learning Environment – Work closely with senior leaders, both internally and at our customer organizations, and grow your expertise in customer success, product thinking, and business strategy. Pivotal Timing – Join at a high-growth stage as we launch new AI tools and expand into new markets. WHAT YOU'LL OWN Own enterprise relationships - Lead high-touch engagement with key accounts, serving as a trusted advisor to senior leaders. Develop and implement engagement strategies: You’ll create and execute proactive communication plans, host onboarding and activation, and develop resources to drive product adoption and demonstrate value. Monitor customer health: You’ll track key metrics (like product usage, satisfaction, and overall sentiment) to identify risks and opportunities, taking proactive steps to ensure customer retention. Become a product expert: You'll develop a deep understanding of our product and its capabilities to guide customers toward their desired outcomes. Be the voice of the customer: You will act as a critical feedback loop between our customers and our product, engineering, and marketing teams, directly influencing our product roadmap. Build scalable processes using automation and AI: You will have the unique opportunity to build the systems, playbooks, and best practices that will serve as the foundation for the team. Identify expansion and cross-sell opportunities: Help us identify where to sell more of existing and new new product offerings. SKILLS & EXPERIENCE WE'RE LOOKING FOR 5+ years in a customer-facing role, ideally in a fast-paced startup environment Experience managing Enterprise accounts in a CSM or consultative role Proven ability to build trust with senior leaders and understand their goals and challenges Strong prioritization and organizational skills - you know how to manage time across many accounts An excellent communicator: You can articulate complex ideas clearly and concisely, both verbally and in writing. Data-driven approach; familiarity with CRM tools is a strong plus A self-starter who thrives on autonomy and takes initiative Comfortable collaborating cross-functionally and influencing without authority Motivated by growth - yours, your team’s, and your customers’ Track record of driving KPIs like gross/net dollar retention and customer expansion BENEFITS The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer: Remote-first & Flexible - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you. We also ask that every employee block off 2-3 hours of daily “deep work,” ensuring that you always have uninterrupted time and can keep a schedule that enables you to do your best work. Top-tier Healthcare - Medical - Choice of PPO 500, PPO 250, or HDHP 3300 with a max coverage of 100% of premiums for employees and 70% for dependents. Dental & Vision - 99% of premiums for employees, and up to 70% for dependents. Health Savings Account - For those that choose to enroll in the HDHP, includes semi-monthly company paid contributions. Competitive Compensation - Salary + equity package aligned with top-tier tech companies. 401(k) - We offer the opportunity for you to contribute to a 401k directly from your paycheck. Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 10 days per year, and we highly encourage more. …and much more COMPENSATION We have built a data-driven Compensation Philosophy at Reforge, with the intent of enabling all employees to do their best work. When setting compensation for each role, we use bands that include a target salary; on occasion we will extend an offer above or below the target if the skills presented in the interview process show spikes or peaks—but this is rare, and the highest likelihood is that your offer will be at target. The target salary for this role is $112,000, with $48,000 in variable compensation for a total OTE of $160,000. Equity is also included and will be discussed during the interview process. We do not negotiate offers because our compensation philosophy is based on equitability and intentional placement within the market. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION At Reforge, we believe that diverse teams build better products - and a better future. We believe amazing talent comes from all kinds of life journeys and experiences. If you’re excited about this role but don’t meet every single qualification listed, we still encourage you to apply.