Red Ventures

Modernize sales-center telephony systems, build full-stack features using LLM capabilities and AI-assisted development, and mentor teammates in adopting AI development practices. | Requires 7+ years of software development, substantial TypeScript, JavaScript, and Node.js experience, SaaS telephony expertise, production LLM integration and daily AI-tool use, deep AWS knowledge, data-pipeline familiarity, observability, and engineering mentorship. | This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Monday through Thursday) and work fully remotely on Fridays each week. Red Ventures Home is looking for a Fullstack Senior Engineer to own the telephony systems and AI-powered tooling that sit at the heart of our sales center operations. You'll lead the modernization of our core telephony systems, build new inbound and outbound call flows, and embed LLM capabilities: call summarization, sentiment detection, automated QA: directly into the products our teams rely on every day. This is a role for an engineer who uses AI development tools not as a convenience but as a core part of how they build, and who wants to raise the bar for how an entire team works. What You’ll Do: Own BAU support of existing Twilio-based sales center tooling while leading the end-to-end migration of those systems to Genesys, including cutover planning, testing, and stabilization Design and implement new inbound and outbound call flows for new projects, working across the full stack from telephony configuration to backend services Identify and build opportunities to embed LLM and AI capabilities into existing products and workflows, including call summarization, sentiment and topic detection, and automated QA Use AI development tools (Claude, ChatGPT, Cursor) actively across the entire development lifecycle: writing, reviewing, and testing code: and build custom skills, prompts, and workflows on top of them to make the tools more effective for the team Mentor teammates on AI-assisted development best practices and drive adoption across the team, raising overall fluency rather than just modeling it yourself Implement new features in existing projects end-to-end, from architecture and implementation through deployment and observability Pair-program with teammates when they need help, and participate in formal and informal code and architecture reviews with genuine engagement Contribute to a team culture built on experimentation, Agile development, and intellectual curiosity What We’re Looking For: 7+ years of hands-on software development experience, with a track record of delivering complex features in production environments 4+ years of production-grade experience with TypeScript, JavaScript, and Node.js 3+ years working with a SaaS telephony platform: Twilio, Genesys, or comparable: including call routing, flow configuration, and integration work Active, daily use of AI-assisted development tools (Claude, ChatGPT, Cursor, or equivalent) as a core part of how you already work, including building custom skills, prompts, or workflows beyond out-of-the-box use; this is a hard requirement Proven track record of building with or integrating LLM and AI APIs (Anthropic, OpenAI) into production systems Deep experience with AWS, including Lambda, ECS, and DynamoDB, and comfort with event-driven architecture Experience with Databricks or comparable data warehousing and pipeline tooling Familiarity with monitoring and observability platforms such as New Relic or comparable Proven track record of mentoring other engineers on new practices and driving adoption across a team Working knowledge of Scrum and Agile software development methodology Strong written and verbal communication skills, including the ability to surface technical tradeoffs clearly to both technical and non-technical stakeholders Compensation: Total Cash Compensation Range: $100,000 – $175,000 per year Actual compensation varies based on location, experience, and qualifications. Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements. Health Insurance Coverage (medical, dental, and vision) Life Insurance Short and Long-Term Disability Insurance Flexible Spending Accounts Holiday Pay 401(k) with match Employee Assistance Program Paid Parental Bonding Benefit Program Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service. Who We Are: Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram. At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment. Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. If you are based in California, we encourage you to read this important information for California residents linked here. #AC At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity. For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there! Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice Questions about this Privacy Notice can be directed to employeerights@redventures.com. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.

Design and deliver scalable, secure, and maintainable systems while mentoring engineers and collaborating cross-functionally. | Requires deep expertise in TypeScript and software architecture for distributed systems with strong communication skills. | *This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices. Must be able to work Eastern Standard Time hours. For the Bankrate website click here. Curious how Bankrate fits into Red Ventures? Click here. At Bankrate, we help millions of people make smarter financial decisions — and the engineers who build our products are central to making that possible. As a Senior Software Engineer, you'll design and deliver the scalable, secure, and maintainable systems that power Bankrate's digital experiences, operating with strong autonomy and bringing deep technical judgment to complex problems. Senior Engineers here don't just write great code — they shape architecture, champion engineering standards, and connect their work directly to customer and business outcomes. What You’ll Do: Design and implement scalable, secure, and maintainable systems within a team or product area Contribute to the evolution of technical architecture and engineering patterns in alignment with organizational standards Build and optimize continuous delivery pipelines, improving deployment speed and reliability Partner with product and design peers to translate business objectives into actionable technical work Scope, estimate, and deliver medium-to-large initiatives with minimal oversight Collaborate across teams to resolve technical challenges, dependencies, and integration issues Mentor engineers through code reviews, pair programming, design discussions, and collaborative problem-solving Contribute to the definition and improvement of team-level engineering practices and technical standards Evaluate tools, techniques, and technologies that could improve team and business outcomes, and bring relevant insights back to the team What We’re Looking For: Proficiency in multiple programming languages and deep expertise in at least one technology domain Strong understanding of software architecture principles and the ability to apply them effectively within team scope Experience designing distributed systems, APIs, and cloud-based services Proven ability to make informed tradeoffs balancing cost, scalability, security, and maintainability Consistent track record of delivering end-to-end solutions independently, from design through production Effective communicator who can influence decisions and translate complex technical concepts clearly for both technical and non-technical audiences Deep fluency in TypeScript across API services and full-stack web applications, including strong typing practices that enforce correctness across API boundaries Strong working knowledge of cloud infrastructure (AWS preferred), infrastructure-as-code, and CI/CD automation Proven track record of applying observability and APM tooling, performance monitoring, and CDN/edge delivery practices to improve system reliability and speed, and contributing to code quality, design consistency, and operational reliability across the team Demonstrated ability to evaluate and adopt AI coding tools (such as Claude Code, Codex, Cursor, Windsurf, or Copilot) to raise team throughput and reduce toil, while maintaining a high review and quality bar Compensation: Total Cash Compensation Range: $100,000 – $195,000 per year New York City Total Cash Compensation Range: $125,000 – $243,000 per year This role is eligible for a target bonus, which is included in the Total Cash Compensation Range. Actual compensation varies based on location, experience, and qualifications. Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements. Health Insurance Coverage (medical, dental, and vision) Life Insurance Short and Long-Term Disability Insurance Flexible Spending Accounts Holiday Pay 401(k) with match Employee Assistance Program Paid Parental Bonding Benefit Program Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service. Who We Are: Bankrate is where Americans go to get the best price on life's most important financial decisions. By combining proprietary data, advanced technology, and deep market coverage, Bankrate helps consumers compare options and make confident financial choices across mortgages, credit cards, savings, and more. As a rate provider to the Federal Reserve and the benchmark relied upon by major publishers and policymakers nationwide, Bankrate's rate data is the national standard. This commitment to precision is reflected across all its products. In mortgages, proprietary auction technology puts lenders in real-time competition on price alone, consistently delivering rates in the lowest 10% in the country. For deposits, the platform features exclusively top-tier rates in the top 10% nationally, while its credit card coverage encompasses more than 90% of the market by volume. Founded by a journalist, Bankrate remains dedicated to its founding mission of transparency, honest information, and real competition — helping to make the American dream more affordable for everyone. Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. If you are based in California, we encourage you to read this important information for California residents linked here. At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity. For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there! Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice Questions about this Privacy Notice can be directed to employeerights@redventures.com. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.

Lead strategy, growth, and execution of a flagship mobile app focusing on traveler engagement and AI-native experiences. | 8+ years in consumer digital product management with mobile app and AI product leadership experience. | This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp. As Director of Product, Consumer App, you’ll own the strategy, growth, and execution of Lonely Planet’s flagship mobile experience. Your primary mission is simple: Increase traveler engagement and retention. You’ll build a product travelers return to repeatedly before, during, and after every trip—creating deeper relationships with our brand while driving sustainable business growth. This is a highly cross-functional leadership role where you’ll partner with Design, Engineering, Editorial, Data, Marketing, and Commercial teams to deliver AI-native experiences that delight travelers and strengthen Lonely Planet’s position as the world’s most trusted travel companion. For the Lonely Planet website click here [https://www.lonelyplanet.com/]. Curious how Lonely Planet fits into Red Ventures? Click here. [https://www.redventures.com/portfolio/lonely-planet] WHAT YOU’LL OWN PRODUCT VISION & STRATEGY * Define and evolve the long-term vision and roadmap for the Lonely Planet App. * Prioritize opportunities based on customer insights, data, and business impact. * Balance long-term innovation with rapid execution and measurable outcomes. ENGAGEMENT & GROWTH * Own product engagement, retention, activation, and membership conversion. * Develop product-led growth strategies that increase customer lifetime value. * Build a culture of experimentation through A/B testing, rapid iteration, and data-informed decision making. * Establish and own the app’s north-star metrics and success KPIs. AI-POWERED EXPERIENCES * Lead the development of AI-native experiences that make travel planning and in-trip guidance more personal, contextual, and useful. * Partner with Engineering and Design to bring emerging AI capabilities into products customers love. * Ensure AI enhances—not replaces—the trusted expertise that defines Lonely Planet. PRODUCT LEADERSHIP * Lead cross-functional teams from discovery through launch and continuous optimization. * Align Engineering, Design, Data, Editorial, Marketing, and Commercial stakeholders around shared outcomes. * Raise the bar for product thinking, customer obsession, business outcomes, and execution across the organization. WHAT SUCCESS LOOKS LIKE Within your first year, you will: * Increase traveler engagement and retention across the app. * Deliver measurable improvements in activation, repeat usage, and membership conversion. * Launch AI-powered experiences that meaningfully improve traveler outcomes. * Build a disciplined experimentation practice with clear business impact. * Establish the Lonely Planet App as an indispensable companion throughout the traveler journey. WHAT YOU’LL BRING REQUIRED * 8+ years building and scaling consumer digital products, including significant mobile app experience. * Experience owning product strategy and outcomes—not just feature delivery. * Demonstrated success growing engagement, retention, and customer lifetime value. * Strong analytical mindset with experience using experimentation and customer insights to guide investment decisions. * Exceptional ability to influence across Engineering, Design, Marketing, Data, and executive leadership. * Proven track record balancing strategic vision with hands-on execution. PREFERRED * Experience leading AI-powered consumer products. * Ability to operate AI-native, leveraging LLMs for prototyping, data analytics, user research, and generate PRDs. * Background in travel, subscriptions, marketplaces, media, or other consumer technology businesses. * Experience with modern product analytics platforms. * Passion for travel and building products that customers genuinely love. Compensation: Total Cash Compensation Range: $175,000 - $225,000 This role is eligible for a target bonus, which is included in the Total Cash Compensation Range above. This role is also eligible for Equity, which is offered separately from the Total Cash Compensation Range listed above. Actual compensation varies based on location, experience, and qualifications. Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements. * Health Insurance Coverage (medical, dental, and vision) * Life Insurance * Short and Long-Term Disability Insurance * Flexible Spending Accounts * Holiday Pay * 401(k) with match * Employee Assistance Program * Paid Parental Bonding Benefit Program * Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service. Who We Are: Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com [http://redventures.com/] and follow @RedVentures on LinkedIn and Instagram. At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements [https://www.youtube.com/watch?v=rH8sAwf4T34]. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment. Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.  We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.  If you are based in California, we encourage you to read this important information for California residents linked here [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.redventures.com%2Flegal%2Fus-emp-privacy-notice&data=05%7C02%7Cacrowley%40redventures.com%7Cea997034b72842b377fa08dc57e4bb6b%7C4289d6102cfd46218c9644a1518ddb0a%7C0%7C0%7C638481887104427040%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=PRPMbTtl0hah8XH0gW55ohdL4VLjIou2X7wbZAmhbac%3D&reserved=0]. At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity. For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there! #LP #LI-AF1 Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice [https://www.redventures.com/legal/us-emp-privacy-notice] Questions about this Privacy Notice can be directed to employeerights@redventures.com [employeerights@redventures.com]. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.