Recurly

Designing and leading sales operating rhythms, optimizing workflows, and providing strategic insights to improve sales efficiency. | 4+ years in Sales or Revenue Operations within a high-growth B2B SaaS environment, experience with Salesforce and modern RevOps tools, and proven ability to build or refine sales processes. | We are expanding our Revenue Operations function. We are looking for a Senior Sales Operations Analyst to join our high-impact team as a key partner in our growth engine. You’ll be a "force multiplier," identifying gaps and building the scalable workflows that will define our next phase of global growth. By analyzing data, optimizing processes, and providing strategic insights, this position ensures that the sales team operates efficiently and effectively. The analyst collaborates closely with various departments to align sales strategies with overall business objectives, making it a crucial link between sales and other key functions. Responsibilities Establish the Rhythm: Design and lead the sales operating cadence, including forecasting, pipeline health reviews, and QBRs. Partner with business analytics to build out scalable reporting. Architect & Optimize Processes: Identify gaps in the current lead-to-close lifecycle and map out scalable workflows that remove friction for our reps. Actionable Insights: Look past the "what" to find the "why." Perform deep-dive analyses to optimize win rates and highlight areas for performance improvement. Analyze Sales Metrics: Identify trends and opportunities through in-depth data analysis. Data Integrity & Governance: Partner with Business Analytics to refine reporting and act as a firm advocate for CRM hygiene—ensuring our data is a source of truth, not a point of confusion. The Strategic Problem Solver: You thrive in problem-solving. You have the natural insight to identify gaps, the initiative to address them, and the interpersonal skills to collaboratively develop and implement solutions. 4+ years in Sales or Revenue Operations within a high-growth B2B SaaS environment. Strong desire to get things done and demonstrate urgency with small & big initiatives Ability to be flexible and handle multiple projects in an organized and timely manner Proven experience building or refining sales processes and operating rhythms from the ground up. You are comfortable being firm when it comes to process adoption and data standards, backed by the ability to communicate the "value-add" to busy sales reps. Experience with Salesforce and the modern RevOps stack (e.g. Gong, ZoomInfo, Outreach, or similar). Why Join Us? Foundational Ownership: You’ll have a seat at the table during the early stages of our RevOps evolution. Visibility: This role has a direct line to leadership and an outsized impact on our revenue trajectory. Scale: We’re moving fast. If you thrive in environments where you can see your work reflected in the company’s growth, you’ll fit right in. As a full-time employee, Recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) with company contribution & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance. Other perks may include: 401(k) Retirement Plan and company match Company equity Flex Time Off Company Events Training/Development Tuition reimbursement Commuter benefits Volunteer opportunities Monthly internet stipend Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at talent@recurly.com

Partner with Sales and Marketing leaders to develop people strategies, coach leaders, and improve performance and engagement processes across the company. | 7-10+ years of HR experience, supporting high-growth SaaS or tech organizations, with proven expertise in performance management and supporting Sales/Marketing teams. | The Opportunity Recurly is at an inflection point in its growth. As we continue to scale revenue growth globally and mature how we operate, we’re hiring a Senior HR Business Partner to play a critical dual role: Act as the embedded HRBP for our Sales and Marketing organizations (approximately 60% of the role), and Take company-wide ownership for evolving how we approach performance management and employee engagement (approximately 40% of the role). This role combines senior GTM HR partnership with enterprise-wide ownership of performance and engagement — the scope is intentionally broader than a traditional HRBP role. This is a high-impact, highly visible role reporting directly to the CHRO, designed for a hands-on, commercially minded HR leader who thrives in growth-stage environments and enjoys building pragmatic people systems that leaders actually use. What You’ll DoHR Business Partner – Sales & Marketing (≈60%) You will serve as a trusted advisor to leaders across Sales and Marketing, supporting teams that include AEs, SDRs, RevOps, Product Marketing, Demand Generation, Brand, and Communications. Key responsibilities include: Partner closely with Sales and Marketing leaders to translate business priorities into people strategies that drive performance and growth. Coach senior leaders and managers on org design, role clarity, performance expectations, talent decisions, and change management. Support workforce planning, succession planning, and team scaling in line with GTM strategy. Provide hands-on guidance on employee relations, performance concerns, promotions, and exits, ensuring consistency, fairness, and compliance. Build strong manager capability in feedback, goal-setting, and performance differentiation—particularly in fast-paced, quota-driven environments. Act as a thought partner during periods of change, including leadership transitions, org redesigns, or shifts in go-to-market strategy. Company-Wide Performance Management & Engagement (≈40%) You will own and evolve Recurly’s approach to performance management and engagement, ensuring it scales with the business while remaining clear, fair, and human. This includes: Leading the design and continuous improvement of Recurly’s performance management framework (goal-setting, reviews, ratings where applicable, and calibration). Partnering with the CHRO and executive team to strengthen alignment between performance outcomes, compensation, and promotion decisions. Driving consistency and quality in how managers set expectations, assess performance, and deliver feedback across the company. Owning the engagement listening strategy (e.g., engagement surveys, pulse checks), from design through insight generation. Translating engagement and performance data into clear themes and actionable recommendations for leaders. Supporting leaders and managers in turning insights into meaningful, sustained action. Measuring impact over time and continuously refining approaches based on what’s working (and what isn’t). What Success Looks Like Within 6 months: Recognized as a trusted HR partner by Sales and Marketing leadership. Deep understanding of Recurly’s GTM model, performance culture, and people challenges. Clear diagnosis of what’s working and what needs to evolve in performance management and engagement. Within 12 months: A more consistent, credible, and manager-friendly performance management cycle. Improved confidence among leaders in performance outcomes and talent decisions. Engagement insights that are clearly understood and actively addressed by leaders. Stronger manager capability in feedback, coaching, and performance differentiation. What We’re Looking For Required: 7–10+ years of progressive HR experience, including significant time as an HR Business Partner in a high-growth SaaS or technology environment. Direct experience supporting Sales and/or Marketing organizations. Demonstrated ownership of performance management processes beyond administration—design, evolution, and change management. Strong coaching and influencing skills, with the ability to challenge leaders constructively. Comfort operating with ambiguity and building structure where none exists. Solid understanding of US employment practices; experience supporting global teams is a plus. Nice to Have: Experience working in distributed or international organizations. Familiarity with modern HR tech platforms (e.g., Lattice, CultureAmp, similar). Experience scaling people practices from mid-stage to later-stage growth. Why Recurly At Recurly, we value clear thinking, ownership, and pragmatism. This role offers the chance to shape how performance and engagement work at a growing, global company—while staying deeply connected to the business. If you enjoy being close to leaders, influencing how teams operate, and building people practices that actually make a difference, this role is for you. As a full-time employee, Recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) with company contribution & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance. Other perks may include: 401(k) Retirement Plan and company match Company equity Flex Time Off Company Events Training/Development Tuition reimbursement Commuter benefits Volunteer opportunities Monthly internet stipend Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at talent@recurly.com