RealTruck

Perform shipping, receiving, inventory control, picking, packing, staging, and shipping tasks in the warehouse. | High school diploma preferred with 6-12 months warehouse experience, ability to lift up to 100 lbs, and basic computer and equipment skills. | Are you looking for a warehouse position in a collaborative, team environment where your work does not go unnoticed? Do you have a "let's get this done!" mentality? If so, come join us at RealTruck. RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck’s 5,000+ associates operate from 72 facilities across four continents. We have multiple positions available at our Buford, GA location. DAY SHIFT Mon-Fri 7am-3:30pm. Must have warehouse experience and ability to lift up to 100 lbs with assistance. POSITION SUMMARY The Warehouse Associate 1 will perform tasks associated with shipping, receiving, and the material handling process at RealTruck. This will include receiving, stocking, inventory control, picking, packing, staging, and shipping of product. CORE FUNCTIONS • Prepare product for movement throughout the warehouse, including sorting, scanning, repackaging, palletizing, labeling, and wrapping, • Assemble component parts into kits; packages and labels kits; enters kit data into WMS. • Pick and pack bulk and drop-ship inventory for shipment according to customer order, stage inventory for shipment and load trailers. • Unload trailers, receive product, verify accuracy against PO and pack slip in WMS. • Receive returned product, verify warranty status, update WMS, prepare product for disposal or return to stock. • Train other employees, maintain a clean and safe workspace and other duties as assigned. QUALIFICATIONS & REQUIREMENTS Education and Experience • Highschool Diploma preferred. • 6-12 months of related experience and or training. Required Licenses • None. This position does not operate forklifts. Skills, Abilities, and Knowledge • Skilled in the use of a pallet jack, tape gun. • Basic computer skills. • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. • Ability to deal with problems involving a few concrete variables in standardized situations. • Ability to read and interpret documents such as safety rules, work instructions, operating and maintenance instructions, and procedure manuals. • Ability to count and perform basic math. • Ability to write routine reports and correspondence. COMPETENCIES • Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. • Meets productivity standards; completes work in timely manner; Strives to increase productivity; Works quickly. • Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. • Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. SUPERVISOR RESPONSIBILITIES Individual Contributor: working team member with no oversight of others and no management responsibilities. PHYSICAL REQUIREMENTS This position is subject to Heavy Work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Physical Activities This position is subject to the following physical activities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, talking, and hearing. Visual Acuity The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned (i.e., custodial, food services, general labor, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.) Working Conditions The worker is subject to inside and outside environmental conditions, including heat, noise, vibration, and hazards from a production-based environment. Are you looking for a warehouse position in a collaborative, team environment where your work does not go unnoticed? Do you have a "let's get this done!" mentality? If so, come join us at RealTruck. RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck’s 5,000+ associates operate from 72 facilities across four continents. We have multiple positions available at our Buford, GA location. DAY SHIFT Mon-Fri 7am-3:30pm. Must have warehouse experience and ability to lift up to 100 lbs with assistance. POSITION SUMMARY The Warehouse Associate 1 will perform tasks associated with shipping, receiving, and the material handling process at RealTruck. This will include receiving, stocking, inventory control, picking, packing, staging, and shipping of product. CORE FUNCTIONS • Prepare product for movement throughout the warehouse, including sorting, scanning, repackaging, palletizing, labeling, and wrapping, • Assemble component parts into kits; packages and labels kits; enters kit data into WMS. • Pick and pack bulk and drop-ship inventory for shipment according to customer order, stage inventory for shipment and load trailers. • Unload trailers, receive product, verify accuracy against PO and pack slip in WMS. • Receive returned product, verify warranty status, update WMS, prepare product for disposal or return to stock. • Train other employees, maintain a clean and safe workspace and other duties as assigned. QUALIFICATIONS & REQUIREMENTS Education and Experience • Highschool Diploma preferred. • 6-12 months of related experience and or training. Required Licenses • None. This position does not operate forklifts. Skills, Abilities, and Knowledge • Skilled in the use of a pallet jack, tape gun. • Basic computer skills. • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. • Ability to deal with problems involving a few concrete variables in standardized situations. • Ability to read and interpret documents such as safety rules, work instructions, operating and maintenance instructions, and procedure manuals. • Ability to count and perform basic math. • Ability to write routine reports and correspondence. COMPETENCIES • Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. • Meets productivity standards; completes work in timely manner; Strives to increase productivity; Works quickly. • Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. • Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. SUPERVISOR RESPONSIBILITIES Individual Contributor: working team member with no oversight of others and no management responsibilities. PHYSICAL REQUIREMENTS This position is subject to Heavy Work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Physical Activities This position is subject to the following physical activities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, talking, and hearing. Visual Acuity The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned (i.e., custodial, food services, general labor, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.) Working Conditions The worker is subject to inside and outside environmental conditions, including heat, noise, vibration, and hazards from a production-based environment.

Oversee weekend shift operations at a regional distribution center, lead and motivate employees, ensure efficiency and safety, manage resources and budgets, and report performance data. | High school diploma required, 6+ years in operations/logistics with 3+ years leadership preferred, strong organizational and communication skills, and proficiency in Microsoft Office and ERP/WMS software. | POSITION SUMMARY The Manager of Distribution Center Operations will oversee operations within our Weekend shift Saturday, Sunday and Monday a specified shift of a regional distribution center, ensuring that all processes are running smoothly, efficiently, and safely. This role will involve managing, both directly and indirectly, team members and supervisors, coordinating workflow, and addressing any operational issues that arise during the shift. CORE FUNCTIONS o Lead, develop and motivate shift employees. o Set goals and provide shift direction. Ensure department milestones/goals are met. o Foster a positive and productive work environment. o Oversee shift operations to ensure efficiency and accuracy. o Coordinate with other shift managers to ensure seamless operations. o Ensure all shipments are properly documented and comply with company policies and procedures. o Manage resources and adhere to approved budgets. o Has full authority over personnel actions. o Implement and maintain quality assurance standards and procedures. o Address and resolve escalated issues related to order fulfillment. o Promote a culture of safety and ensure compliance with all health and safety regulations. o Conduct regular safety audits and training sessions. o Investigate safety incidents and report results to leadership. Implement short- and long-term countermeasures. o Act as the main point of contact for shift-related issues and concerns. o Communicate effectively with team members, management, and other departments. o Prepare and present shift reports and performance data to management. o Identify areas for improvement and implement process enhancements. o Stay updated with industry trends and best practices. o Lead or participate in special projects and initiatives aimed at improving distribution center operations. QUALIFICATIONS & REQUIREMENTS Education and Experience ·High school Diploma or GED required. ·Bachelor’s Degree in logistics, business, or related field preferred. ·6+ years of experience in operations or logistics required ·3+ years of experience at a leadership level with similar responsibilities preferred. Required Licenses ·None. Skills, Abilities, and Knowledge ·Experienced in leading a team of direct and indirect reports. ··Ability to respond to customer or carrier requests in a timely and professional manner. ·Ability to adapt to changes while maintaining productivity measures. Excellent organizational and time management skills. ·Skilled in Microsoft Office and ERP/WMS software. ·Ability to work under pressure and meet tight deadlines. ·Effective communication and interpersonal skills. Travel ·Minimal travel may be required. About Real Truck RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck’s 6,000+ associates operate from 35+ facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company’s omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships. Pay and Benefits: • RealTruck offers competitive pay and the opportunity for an annual increase, based on job performance • Comprehensive medical, dental, and vision health insurance with FSA/HSA options • A 401k savings program with a company match to plan and save for your retirement • 10 paid holidays and paid time off to ensure time with your family and a work/life balance • Educational assistance to continue college or pursue other skills and further your career • Discounts on great RealTruck products for you, your family, and friends • We reward great talent referring great talent with our Employee Referral Bonus program • We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply

Provide multi-channel customer support for product inquiries, troubleshooting, warranty claims, and data entry while maintaining high customer satisfaction. | High school diploma, 1+ years customer service experience, CRM proficiency, strong communication, technical troubleshooting ability, and flexibility to work weekends. | POSITION SUMMARY Do you know your way around bumpers, lift kits, or electric steps — whether from wrenching on your own ride or helping others with theirs? We’re looking for someone who can turn that hands-on experience into top-notch customer support. In this role, you’ll be the go-to expert helping customers with product questions, installations, and warranty support — across phone, email, chat, and social. If you love talking trucks, solving problems, and helping people get the most out of their aftermarket accessories, this could be the perfect fit. CORE FUNCTIONS • Provide front-line support to the customer in a friendly, approachable, and professional manner. • Respond to customer product inquiries and issues via all touchpoint channels (phone, email, chat, social media). • Provide accurate and timely assistance to help customers resolve product-related problems or inquiries. • Handle and support high volume of inbound touchpoints from customers, related to product, from all channels. • Address and respond to all product related inquiry to include basic installation and technical, product condition or product out of the box issues or complaints, missing or wrong hardware, all product warranty, and general product information lookup. • Maintain an understanding of product category offerings, product functionality, and the manufacturing process for each product. • Stay current with product updates, product trends, and product changes to provide knowledgeable and accurate information to customers. • Educate both internal and external customers about all product features. Provide knowledgeable support and assist customers with product issues and concerns with ability to communicate steps for resolution to achieve the highest customer satisfaction. • Responsible for data entry for all warranty no-charge orders resulting from customer product inquiries, claims, and product troubleshooting. • Maintain and keep record of customer interactions, transactions, comments, and complaints. • Complete customer transactions, documentation, and/or warranty data entry in a timely manner. • Work with cross functional teams to provide product trends for warranty or reason for inbound touchpoints. • Maintain a positive, empathetic, and professional demeanor at every customer touchpoint. • Provide exceptional customer service by meeting and exceeding customer expectations with our internal and external customer base. • Achieve established goals or targets set forth the product category team as communicated via leadership. • Continuously improve job specific skills, system comprehension, and technical acumen in vehicle/product knowledge through training. • Perform additional duties, as assigned. QUALIFICATIONS & REQUIREMENTS Education and Experience • High school diploma is required. • Minimum 1+ years of customer service, hospitality, technical support, or related work experience is required. 2-5 years of experience preferred. • Experience in CRM is preferred. Required Licenses None. Skills, Abilities, and Knowledge • Display high levels of accountability by following instructions or guidance provided by leadership; ability to apply feedback to improve performance. • Ability to take responsibility for own actions. • Must demonstrate comprehension of multilateral systems and technology. • Ability to effectively use Microsoft Office Suite, including Outlook, Word, and Excel. • Excellent written and oral communication skills. Ability to maintain/exceed overall performance with high levels of accuracy. • Ability to troubleshoot and solve product related inquiries. • Ability to demonstrate flexibility and innovation to resolve problematic issues in a professional manner. • Ability to work independently or with others in a fast-paced environment with constant interruptions. • Excellent attendance and dependability. • Ability to respond to common inquiries or complaints. • Demonstrated proficiency with multilateral computer systems and technology. • Flexible schedule with the availability to work weekends and holidays. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form • Promotes a team atmosphere through a positive attitude and working well with others. Travel Travel is not required. COMPETENCIES • Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events • Responds promptly to customer needs; Responds to product related inquiries and requests for service and assistance; Meets commitments. • Follows instructions, responds to management direction; Takes responsibility for individual actions; Adheres to targets and commitments. Completes projects and tasks on time or notifies appropriate person with an alternate plan. • Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things • Always maintains and exhibits professionalism; Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for individual actions; Follows processes and exhibits professional demeanor. • Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Collaborates with peers; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. • Technical proficiency to understand and troubleshoot product-related issues. Seeks to understand all aspects of product support; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. • Speaks clearly and professionally in both positive or negative situations; Listens thoughtfully and seeks to understand; Responds well to questions from peers; Actively participates in meetings and contributes content. • Writes clearly, informatively, and effectively; Ensures review and proper edits of work for proper spelling and grammar; Varies writing style to meet varying needs; Ability to read and interpret written information. SUPERVISOR RESPONSIBILITIES Individual Contributor: working team member with no oversight of others and no management responsibilities. PHYSICAL REQUIREMENTS This position is subject to sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting majority of the time. Walking and standing are required only occasionally. Physical Activities This position is subject to the following physical activities: talking, listening, hearing, and the use of hands, fingers, and wrists in repetitive motions. Some participation in product installations and technical review. Visual Acuity Team member is required to have close visual acuity to perform an activity such as data entry, and written communication and review with customers; Viewing multiple computer screens; Expansive reading and comprehension; Visual inspection of product images involving small defects, small parts and/or operation of machines (including inspection); using measurement devices. Working Conditions This position operates in a professional office or remote environment. This role routinely uses standard office equipment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.