RealTruck

Oversees projects from planning through delivery ensuring timely, budget-compliant, and scope-appropriate completion. | Bachelor's degree and 3+ years experience required, with preference for project management certification and automotive manufacturing experience. | POSITION SUMMARY The Engineering Project Manager will be responsible for managing projects from planning through delivery, which includes coordinating people and processes to ensure projects are delivered on time and produce desired results. This position will develop detailed project plans, ensure resource availability and allocation, and be responsible for delivering projects on time and within budget and scope.  These projects may include iterative updates to current products, engineering changes, production line moves, managing new/existing technologies, and the implementation of new equipment. Automotive manufacturing experience preferred.    CORE FUNCTIONS ·       Develop detailed project plans to track progress and milestones across the assigned brand using the appropriate systems, tools, and techniques. ·       Coordinate internal resources and third-party vendors for execution of projects. This may include effectively managing change notices, special-order requests, and coordinating deliverables on compass room projects. ·       Work with site leadership and vendors to determine availability of resources. ·       Monitor and report on project performance; this includes product development timelines such as tooling, manufacturing, or purchase of products according to timely release.  ·       Responsible for reporting and communicating metrics, KPIs, deadlines, and schedules as it relates to the project to leadership and project teams. * Track status and timing of all project design and process changes.  This may include new application releases, obsolescence, CI activities, and OEM programs changes. * Facilitate and drive project meetings and reports. * Monitor task completion and identify risks to develop mitigation plans. Provide timing and feedback to the PMO to support corporate aftermarket and OEM programs, as needed.    QUALIFICATIONS & REQUIREMENTS Education and Experience ·       Bachelor’s degree in a related field required. ·       3+ years of related experience required.    Required Licenses ·       Project Management Certification preferred.   Skills, Abilities, and Knowledge ·       Skilled in Microsoft Office products, including Excel and Microsoft Project. ·       Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  ·       Ability to write reports, business correspondence, and procedure manuals.  ·       Ability to effectively present information and respond to questions from groups of managers, clients, customers, and others. ·       Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry. ·       Ability to define problems, collect data, establish facts, and draw valid conclusions. ·       Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.   Travel ·       Occasional travel may be required. COMPETENCIES ·       – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.  ·       – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.  ·       – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.  ·       – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.  ·       – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.  ·       – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.  ·       – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.  ·       – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.  ·       – Meets productivity standards; completes work in timely manner; Strives to increase productivity; Works quickly.  ·       – Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.  ·       – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.   SUPERVISOR RESPONSIBILITIES ·       Individual Contributor: working team member with no oversight of others and no management responsibilities.   PHYSICAL REQUIREMENTS ·       This position is subject to sedentary work; exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time. Walking and standing are required only occasionally.   Physical Activities ·       This position is subject to the following physical activities: standing, walking, talking, hearing, and the use of hands, wrists, or fingers in a repetitive motion.   Visual Acuity ·       The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.   Working Conditions ·       This position primarily operates in an office environment. This role routinely uses standard office equipment. Perks That Go the Extra Mile : At RealTruck, we take care of our people—because they drive our success. Enjoy great benefits like medical, dental, and vision coverage, company-paid life insurance and disability, and a 401(k) with company match (eligible the first of the month after you start). Need balance? We’ve got wellbeing days and parental leave. Want to grow? Take advantage of educational reimbursement. Plus, earn referral bonuses and score exclusive employee discounts on RealTruck products. Great benefits. Great people. Even better careers. RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck’s 6,000+ associates operate from 35+ facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company’s omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships.

Oversee weekend shift operations at a regional distribution center, lead and motivate employees, ensure efficiency and safety, manage resources and budgets, and report performance data. | High school diploma required, 6+ years in operations/logistics with 3+ years leadership preferred, strong organizational and communication skills, and proficiency in Microsoft Office and ERP/WMS software. | POSITION SUMMARY The Manager of Distribution Center Operations will oversee operations within our Weekend shift Saturday, Sunday and Monday a specified shift of a regional distribution center, ensuring that all processes are running smoothly, efficiently, and safely. This role will involve managing, both directly and indirectly, team members and supervisors, coordinating workflow, and addressing any operational issues that arise during the shift. CORE FUNCTIONS o Lead, develop and motivate shift employees. o Set goals and provide shift direction. Ensure department milestones/goals are met. o Foster a positive and productive work environment. o Oversee shift operations to ensure efficiency and accuracy. o Coordinate with other shift managers to ensure seamless operations. o Ensure all shipments are properly documented and comply with company policies and procedures. o Manage resources and adhere to approved budgets. o Has full authority over personnel actions. o Implement and maintain quality assurance standards and procedures. o Address and resolve escalated issues related to order fulfillment. o Promote a culture of safety and ensure compliance with all health and safety regulations. o Conduct regular safety audits and training sessions. o Investigate safety incidents and report results to leadership. Implement short- and long-term countermeasures. o Act as the main point of contact for shift-related issues and concerns. o Communicate effectively with team members, management, and other departments. o Prepare and present shift reports and performance data to management. o Identify areas for improvement and implement process enhancements. o Stay updated with industry trends and best practices. o Lead or participate in special projects and initiatives aimed at improving distribution center operations. QUALIFICATIONS & REQUIREMENTS Education and Experience ·High school Diploma or GED required. ·Bachelor’s Degree in logistics, business, or related field preferred. ·6+ years of experience in operations or logistics required ·3+ years of experience at a leadership level with similar responsibilities preferred. Required Licenses ·None. Skills, Abilities, and Knowledge ·Experienced in leading a team of direct and indirect reports. ··Ability to respond to customer or carrier requests in a timely and professional manner. ·Ability to adapt to changes while maintaining productivity measures. Excellent organizational and time management skills. ·Skilled in Microsoft Office and ERP/WMS software. ·Ability to work under pressure and meet tight deadlines. ·Effective communication and interpersonal skills. Travel ·Minimal travel may be required. About Real Truck RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck’s 6,000+ associates operate from 35+ facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company’s omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships. Pay and Benefits: • RealTruck offers competitive pay and the opportunity for an annual increase, based on job performance • Comprehensive medical, dental, and vision health insurance with FSA/HSA options • A 401k savings program with a company match to plan and save for your retirement • 10 paid holidays and paid time off to ensure time with your family and a work/life balance • Educational assistance to continue college or pursue other skills and further your career • Discounts on great RealTruck products for you, your family, and friends • We reward great talent referring great talent with our Employee Referral Bonus program • We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply

Provide multi-channel customer support for product inquiries, troubleshooting, warranty claims, and data entry while maintaining high customer satisfaction. | High school diploma, 1+ years customer service experience, CRM proficiency, strong communication, technical troubleshooting ability, and flexibility to work weekends. | POSITION SUMMARY Do you know your way around bumpers, lift kits, or electric steps — whether from wrenching on your own ride or helping others with theirs? We’re looking for someone who can turn that hands-on experience into top-notch customer support. In this role, you’ll be the go-to expert helping customers with product questions, installations, and warranty support — across phone, email, chat, and social. If you love talking trucks, solving problems, and helping people get the most out of their aftermarket accessories, this could be the perfect fit. CORE FUNCTIONS • Provide front-line support to the customer in a friendly, approachable, and professional manner. • Respond to customer product inquiries and issues via all touchpoint channels (phone, email, chat, social media). • Provide accurate and timely assistance to help customers resolve product-related problems or inquiries. • Handle and support high volume of inbound touchpoints from customers, related to product, from all channels. • Address and respond to all product related inquiry to include basic installation and technical, product condition or product out of the box issues or complaints, missing or wrong hardware, all product warranty, and general product information lookup. • Maintain an understanding of product category offerings, product functionality, and the manufacturing process for each product. • Stay current with product updates, product trends, and product changes to provide knowledgeable and accurate information to customers. • Educate both internal and external customers about all product features. Provide knowledgeable support and assist customers with product issues and concerns with ability to communicate steps for resolution to achieve the highest customer satisfaction. • Responsible for data entry for all warranty no-charge orders resulting from customer product inquiries, claims, and product troubleshooting. • Maintain and keep record of customer interactions, transactions, comments, and complaints. • Complete customer transactions, documentation, and/or warranty data entry in a timely manner. • Work with cross functional teams to provide product trends for warranty or reason for inbound touchpoints. • Maintain a positive, empathetic, and professional demeanor at every customer touchpoint. • Provide exceptional customer service by meeting and exceeding customer expectations with our internal and external customer base. • Achieve established goals or targets set forth the product category team as communicated via leadership. • Continuously improve job specific skills, system comprehension, and technical acumen in vehicle/product knowledge through training. • Perform additional duties, as assigned. QUALIFICATIONS & REQUIREMENTS Education and Experience • High school diploma is required. • Minimum 1+ years of customer service, hospitality, technical support, or related work experience is required. 2-5 years of experience preferred. • Experience in CRM is preferred. Required Licenses None. Skills, Abilities, and Knowledge • Display high levels of accountability by following instructions or guidance provided by leadership; ability to apply feedback to improve performance. • Ability to take responsibility for own actions. • Must demonstrate comprehension of multilateral systems and technology. • Ability to effectively use Microsoft Office Suite, including Outlook, Word, and Excel. • Excellent written and oral communication skills. Ability to maintain/exceed overall performance with high levels of accuracy. • Ability to troubleshoot and solve product related inquiries. • Ability to demonstrate flexibility and innovation to resolve problematic issues in a professional manner. • Ability to work independently or with others in a fast-paced environment with constant interruptions. • Excellent attendance and dependability. • Ability to respond to common inquiries or complaints. • Demonstrated proficiency with multilateral computer systems and technology. • Flexible schedule with the availability to work weekends and holidays. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form • Promotes a team atmosphere through a positive attitude and working well with others. Travel Travel is not required. COMPETENCIES • Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events • Responds promptly to customer needs; Responds to product related inquiries and requests for service and assistance; Meets commitments. • Follows instructions, responds to management direction; Takes responsibility for individual actions; Adheres to targets and commitments. Completes projects and tasks on time or notifies appropriate person with an alternate plan. • Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things • Always maintains and exhibits professionalism; Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for individual actions; Follows processes and exhibits professional demeanor. • Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Collaborates with peers; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. • Technical proficiency to understand and troubleshoot product-related issues. Seeks to understand all aspects of product support; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. • Speaks clearly and professionally in both positive or negative situations; Listens thoughtfully and seeks to understand; Responds well to questions from peers; Actively participates in meetings and contributes content. • Writes clearly, informatively, and effectively; Ensures review and proper edits of work for proper spelling and grammar; Varies writing style to meet varying needs; Ability to read and interpret written information. SUPERVISOR RESPONSIBILITIES Individual Contributor: working team member with no oversight of others and no management responsibilities. PHYSICAL REQUIREMENTS This position is subject to sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting majority of the time. Walking and standing are required only occasionally. Physical Activities This position is subject to the following physical activities: talking, listening, hearing, and the use of hands, fingers, and wrists in repetitive motions. Some participation in product installations and technical review. Visual Acuity Team member is required to have close visual acuity to perform an activity such as data entry, and written communication and review with customers; Viewing multiple computer screens; Expansive reading and comprehension; Visual inspection of product images involving small defects, small parts and/or operation of machines (including inspection); using measurement devices. Working Conditions This position operates in a professional office or remote environment. This role routinely uses standard office equipment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.