Realtime Robotics

Lead architecture and development of cross-platform desktop client integrating robotics simulation and cloud services. | 5+ years professional experience with Electron, TypeScript, React, cross-platform development, and partial onsite work. | We're redefining how robots are deployed. Our platform enables users to simulate, test, and optimize entire robotic systems in parallel. By removing the barriers that have kept advanced robotics out of reach for all but the largest players, we're ushering in a new era of manufacturing, one where mass reshoring is not only viable, but inevitable. We are searching for a motivated Senior Desktop Applications Engineer to drive the development of our cross platform desktop client, the application that puts Realtime's optimization and simulation capabilities directly on an engineer's workstation, connected to our cloud platform. This person will play a vital role on the team, set the technical direction for the desktop codebase, and help shape how customers experience our technology day to day. You will bring deep cross platform expertise to a product that has to feel native on Windows, macOS, and Linux while staying tightly integrated with our cloud services. Guide the architecture, development, and release of our desktop application, shipping to Windows, macOS, and Linux from a single codebase. Build rich, responsive interfaces in TypeScript and React, including interactive 3D visualization of multi robot workcells. Maintain the boundary between the desktop client and our cloud backend, including authentication, job submission, streaming progress, and synchronization of large workcell and simulation artifacts. Keep the application fast and honest about its state when the network is slow, intermittent, or absent, with a local first data model and clean reconciliation on reconnect. Manage the release pipeline: multi platform CI builds, code signing and notarization, and auto update delivery to customer machines. Integrate native and C++ components (geometry, kinematics, and robot vendor SDKs) into the desktop runtime. Harden the application for enterprise deployment: context isolation, sandboxing, CSP, secure credential storage, and IT friendly installers. Instrument the client with crash reporting and telemetry, and use that data to drive real performance and reliability work. Partner with product, design, robotics, and cloud engineers to decide what belongs on the desktop and what belongs in the cloud. Help determine product and technical priorities while contributing to development in a fast moving technology company. Required 5+ years of professional software engineering experience, including production desktop applications. Deep, hands on experience developing desktop applications in Electron, including main and renderer process architecture, IPC, preload scripts, and the security model. Demonstrated cross platform development experience: you have shipped and supported the same application on multiple platforms, and you know where the platforms diverge. Strong TypeScript and modern JavaScript, with fluency in React and the surrounding frontend tooling. Experience with desktop packaging, code signing, notarization, and auto update (electron builder, Electron Forge, or equivalent). Ability to debug across process and language boundaries: renderer, main, native modules, and the network. Strong software engineering habits, including version control, code review, and automated testing across multiple target platforms. Strong English communication skills, both verbal and written. Ability to work from our Boston, MA office approximately 50% of the time (US work authorization is required). Self driven and able to solve challenging technical problems. Desire to work in a fast paced startup environment. Preferred Experience building desktop applications that communicate with a cloud backend: REST or gRPC, WebSockets or other streaming transports, OAuth/OIDC and token refresh, and large file upload and download. C++ experience, particularly integrating native libraries into a JavaScript runtime via N API, node gyp, or WebAssembly. Experience with offline first or local first architectures and conflict resolution on reconnect. 3D graphics experience on the web stack: Three.js, WebGL, or WebGPU. Familiarity with CAD, mesh, or robot program file formats, or with industrial robot vendor toolchains. Experience setting up multi platform CI (GitLab CI, GitHub Actions) for signed, reproducible desktop builds. Familiarity with crash reporting and client telemetry tooling such as Sentry. Experience with enterprise software distribution, licensing, or air gapped installation. Background in robotics, industrial automation, simulation, or another complex engineering tool domain. Competitive Healthcare Coverage Unlimited PTO Commuting Expenses Covered Telecommunications Stipend 401k Match HSA Employer Contribution Realtime Robotics, Inc. located at 27 Wormwood St Ste 110, Boston, MA 02210 is an equal opportunity employer.

Manage customer relationships and coordinate cross-functional initiatives to ensure successful delivery of programs. | 5-7+ years of program management experience with strong communication skills and proficiency in project management tools like Jira. | We're redefining how robots are deployed. Our platform enables users to simulate, test, and optimize entire robotic systems in parallel. By removing the barriers that have kept advanced robotics out of reach for all but the largest players, we're ushering in a new era of manufacturing—one where mass reshoring is not only viable, but inevitable. We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven initiatives, ensuring that requests, escalations, and strategic priorities are tracked, communicated, and delivered with excellence. You will act as a trusted partner to customers while driving alignment and accountability across Sales, Application Engineering, Product, Support, and other internal stakeholders. What You’ll Do Customer Engagement & Relationship Management Serve as the primary program-level point of contact for assigned customers, building trusted relationships across customer stakeholders from end users to executive sponsors. Lead regular customer touchpoints — including business reviews, status calls, and project check-ins — to communicate progress, surface risks, and align on priorities. Translate customer needs, feedback, and escalations into clearly defined internal initiatives with measurable outcomes and timelines. Proactively communicate updates, blockers, and milestone achievements to customers in a clear, professional manner. Partner with Sales, Customer Success Management, and Application Engineering to support renewals, expansions, and overall customer health. Willingness to travel to customer sites for key engagements, business reviews, and relationship-building activities. Cross-Functional Program Management & Delivery Maintain a centralized view of all active customer-driven initiatives, ensuring each has a clear owner, timeline, and success criteria. Facilitate cross-functional stand-ups, working sessions, and alignment meetings with Sales, Application Engineering, Product, Support, and Operations teams. Track initiative progress against committed timelines; proactively identify risks, surface blockers, and drive resolution before they impact customers. Manage and control scope creep by documenting requests, establishing change control processes, and communicating tradeoffs to stakeholders. Build and maintain program dashboards, status reports, and documentation to provide real-time visibility into customer initiative health. Identify patterns across customer requests to inform product roadmap discussions and process improvements. Lead through influence without authority, driving accountability across teams that do not report directly to this role. Process Design & Operational Excellence Design and implement scalable processes for intake, prioritization, and delivery of customer requests across internal teams. Define and document escalation paths, ensuring issues are routed to the right teams with appropriate urgency and follow-through. Conduct post-delivery retrospectives with internal teams and customers; capture lessons learned and implement process improvements. Align delivery timelines with software release schedules, support cycles, and organizational planning horizons. Monitor and report on key program health metrics including on-time delivery, customer satisfaction, and resolution time. Required Qualifications 5–7+ years of experience in program management, customer success, or a related customer-facing role. Demonstrated ability to manage complex, cross-functional initiatives from inception through delivery. Proven track record of building strong customer relationships and managing stakeholder expectations with confidence and diplomacy. Strong project management skills, including planning, risk identification, prioritization, and status reporting. Ability to influence outcomes and drive accountability without direct reporting authority. Exceptional written and verbal communication skills, including the ability to tailor messaging for technical and non-technical audiences. Experience working comfortably across multiple concurrent programs and customer accounts. High degree of personal accountability, attention to detail, and ownership mindset. Proficiency with Jira and HubSpot, or similar project management and CRM tools. Willingness to travel as needed to support customer engagements and on-site visits. Preferred Qualifications Bachelor’s Degree in Business, Engineering, or a related field preferred. PMP, CSM, or equivalent project/program management certification. Experience in a SaaS, technology, or industrial software environment. Exposure to manufacturing, industrial automation, or robotics customer environments. MBA or relevant graduate degree. Competitive Healthcare Coverage Unlimited PTO Commuting Expenses Covered Telecommunications Stipend 401k Match HSA Employer Contribution Realtime Robotics, Inc. located at 27 Wormwood St Ste 110, Boston, MA 02210 is an equal opportunity employer. All candidates must be legally authorized to work in the United States now and in the future.

Manage end-to-end customer-driven initiatives ensuring alignment and delivery across internal teams. | 5-7+ years in program or customer success management with strong stakeholder management, communication, and project management skills. | We're redefining how robots are deployed. Our platform enables users to simulate, test, and optimize entire robotic systems in parallel. By removing the barriers that have kept advanced robotics out of reach for all but the largest players, we're ushering in a new era of manufacturing—one where mass reshoring is not only viable, but inevitable. We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven initiatives, ensuring that requests, escalations, and strategic priorities are tracked, communicated, and delivered with excellence. You will act as a trusted partner to customers while driving alignment and accountability across Sales, Application Engineering, Product, Support, and other internal stakeholders. What You’ll Do Customer Engagement & Relationship Management • Serve as the primary program-level point of contact for assigned customers, building trusted relationships across customer stakeholders from end users to executive sponsors. • Lead regular customer touchpoints — including business reviews, status calls, and project check-ins — to communicate progress, surface risks, and align on priorities. • Translate customer needs, feedback, and escalations into clearly defined internal initiatives with measurable outcomes and timelines. • Proactively communicate updates, blockers, and milestone achievements to customers in a clear, professional manner. • Partner with Sales, Customer Success Management, and Application Engineering to support renewals, expansions, and overall customer health. • Willingness to travel to customer sites for key engagements, business reviews, and relationship-building activities. Cross-Functional Program Management & Delivery • Maintain a centralized view of all active customer-driven initiatives, ensuring each has a clear owner, timeline, and success criteria. • Facilitate cross-functional stand-ups, working sessions, and alignment meetings with Sales, Application Engineering, Product, Support, and Operations teams. • Track initiative progress against committed timelines; proactively identify risks, surface blockers, and drive resolution before they impact customers. • Manage and control scope creep by documenting requests, establishing change control processes, and communicating tradeoffs to stakeholders. • Build and maintain program dashboards, status reports, and documentation to provide real-time visibility into customer initiative health. • Identify patterns across customer requests to inform product roadmap discussions and process improvements. • Lead through influence without authority, driving accountability across teams that do not report directly to this role. Process Design & Operational Excellence • Design and implement scalable processes for intake, prioritization, and delivery of customer requests across internal teams. • Define and document escalation paths, ensuring issues are routed to the right teams with appropriate urgency and follow-through. • Conduct post-delivery retrospectives with internal teams and customers; capture lessons learned and implement process improvements. • Align delivery timelines with software release schedules, support cycles, and organizational planning horizons. • Monitor and report on key program health metrics including on-time delivery, customer satisfaction, and resolution time. Requirements Required Qualifications • 5–7+ years of experience in program management, customer success, or a related customer-facing role. • Demonstrated ability to manage complex, cross-functional initiatives from inception through delivery. • Proven track record of building strong customer relationships and managing stakeholder expectations with confidence and diplomacy. • Strong project management skills, including planning, risk identification, prioritization, and status reporting. • Ability to influence outcomes and drive accountability without direct reporting authority. • Exceptional written and verbal communication skills, including the ability to tailor messaging for technical and non-technical audiences. • Experience working comfortably across multiple concurrent programs and customer accounts. • High degree of personal accountability, attention to detail, and ownership mindset. • Proficiency with Jira and HubSpot, or similar project management and CRM tools. • Willingness to travel as needed to support customer engagements and on-site visits. Preferred Qualifications • Bachelor’s Degree in Business, Engineering, or a related field preferred. • PMP, CSM, or equivalent project/program management certification. • Experience in a SaaS, technology, or industrial software environment. • Exposure to manufacturing, industrial automation, or robotics customer environments. • MBA or relevant graduate degree. Benefits • Competitive Healthcare Coverage • Unlimited PTO • Commuting Expenses Covered • Telecommunications Stipend • 401k Match • HSA Employer Contribution Realtime Robotics, Inc. located at 27 Wormwood St Ste 110, Boston, MA 02210 is an equal opportunity employer. All candidates must be legally authorized to work in the United States now and in the future. Skills: Atlassian JIRA, Business Administration, Change Control, Change Requests/Orders, Communication Skills, Concurrency, Concurrent Programming Language Family, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Follow Through, Functional Programming Languages, Health Plan, Manufacturing, Manufacturing Automation, Messaging Technology, Metrics, Operational Support, Operations Processes, Organizational Development/Management, Partner Sales, Presentation/Verbal Skills, Process Improvement, Product Planning, Product Support, Project Management Certification, Project Management Professional (PMP), Project Management Software, Project/Program Management, Reporting Dashboards, Risk Analysis, Robotics, Sales, Software Engineering, Software as a Service (SaaS), Status Reports, Telecommunications, Time Management, Willing to Travel, Writing Skills undefined: Realtime Robotics

Develop and maintain scalable full-stack web applications and distributed cloud platforms while mentoring engineers. | 5+ years building production full-stack applications with TypeScript, React, AWS, and expertise in scalable backend and distributed systems. | We're redefining how robots are deployed. Our platform enables users to simulate, test, and optimize entire robotic systems in parallel. By removing the barriers that have kept advanced robotics out of reach for all but the largest players, we're ushering in a new era of manufacturing—one where mass reshoring is not only viable, but inevitable. We are seeking a skilled Senior Full-stack Engineer to join our team in a full-time position. Reporting to the Director of Platforms, you will work on projects that require expertise in both front-end and back-end development, specifically using React, Next.js, and AWS services. Your role will involve developing, implementing, and maintaining full-stack web applications with a focus on scalable multi-tenant distributed systems architecture. Help build a distributed cloud platform that powers robotic simulation, deployment, and analytics workflows across customer environments. Collaborate with product and UX to break down ambiguous problems and deliver intuitive and performant user experiences for complex technical workflows. Contribute to the technical design for major platform features and services with consideration for security, scalability, reliability, maintainability, and developer productivity. Design and implement backend application services, APIs, and asynchronous workflows that power core platform functionality. Improve observability, monitoring, analytics, and operational tooling across the platform. Mentor other engineers through design reviews, code reviews, and technical guidance. Identify and address technical debt, performance bottlenecks, and reliability risks proactively. Contribute to engineering standards, deployment practices, and system architecture evolution. Contribute to frontend architecture and implementation using React and Next.js. Requirements 5+ years building and operating production full-stack or backend-heavy applications in collaborative engineering environments. All candidates must be legally authorized to work in the United States now and in the future. Strong experience designing and implementing scalable backend services, APIs, and data models for production systems. Experience operating cloud-native systems in AWS, including observability, monitoring, deployment workflows, and reliability considerations. Experience contributing to architectural decisions and evaluating tradeoffs around scalability, maintainability, and performance. Strong understanding of relational and/or NoSQL databases, including indexing, query optimization, schema evolution, and data access patterns. Demonstrated ability to debug complex production issues across distributed systems and frontend/backend boundaries. Experience mentoring engineers through code reviews, technical discussions, and collaborative development practices. Strong proficiency in TypeScript and React, with experience working within large multi-contributor codebases. Experience with infrastructure-as-code (CDK, Terraform) and CI/CD workflows. Familiarity with distributed systems concepts such as concurrency, retries, consistency, and fault tolerance. Preferred Experience working in environments subject to security or compliance requirements such as SOC 2, ISO 27001, or similar standards. Experience integrating with enterprise identity platforms using OAuth2, OpenID Connect, SAML, or SCIM. Experience with role-based or attribute-based access control systems for multi-tenant applications. Experience with multi-cloud or cloud-agnostic architectural patterns Competitive Healthcare Coverage Unlimited PTO Commuting Expenses Covered Telecommunications Stipend 401k Match HSA Employer Contribution Realtime Robotics, Inc. located at 27 Wormwood St Ste 110, Boston, MA 02210 is an equal opportunity employer.