RealPage, Inc.

Develop and execute go-to-market strategies, craft product messaging, create sales and marketing collateral, and support product launches for AI solutions in real estate. | Requires 10+ years in B2B SaaS product marketing, experience with AI products, strong cross-functional collaboration skills, and excellent communication abilities. | Overview Are you a seasoned product marketer with a passion for innovation and a track record of success in AI, data, and analytics? RealPage is seeking a Director of Product Marketing who will drive growth and customer adoption for our Agentic AI solutions within the Multifamily real estate industry. This is a mission-critical, high visibility and high impact role. The Lumina AI Workforce is a growing team of digital Agents built to handle routine tasks across leasing, operations, facilities, finance, and resident support. As a strategic cross-functional partner, you’ll drive alignment across our go-to-market, product, sales and operational teams, bring in the voice of the customer and market expertise into spearheading the launch of innovative products, build product marketing collateral, partner with sales enablement to ensure a strong mindshare and market share with our customers. Responsibilities Go-to-Market Programs: Define, plan, and execute go-to-market for a set of integrated products, in partnership with Product Management, Marketing and Sales/Account Management teams. Product Messaging / Positioning: Develop succinct, compelling, and differentiated product messaging, positioning in the market, supported by measurable proof points. Marketing and Sales Content: Develop and deliver high-impact assets such as presentations, case studies, battlecards, playbooks, and competitive assessments. Sales Enablement Training: Create sales and customer success training materials that cover industry trends, buyer personas, pain points, solutions, sales plays, and competitive differentiation. Voice of the Customer: Engage with customers at events and through key touch points to drive awareness to adoption. Be the champion of our customers with internal stakeholders. Marketing Strategy: Collaborate with Demand Generation, developing strategies to target accounts and segments, messaging, and promotions to generate quality leads. Competitive Intelligence: Provide an informed point of view and deliverables articulating where competition is headed or will emerge, and how to win at an individual account and competitor level. Digital Journey Design: Co-create world-class marketing websites that reflect a deep understanding of the prospect/buyer, their personas and content needs across all stages of the buying cycles. Product Strategy Support: Be a valued partner to Product Management in identifying and prioritizing product capabilities required to address customer needs. Drive clarity around market trends, customer needs, and industry best practices. Product Launch Leadership: Tier the launch of products, align resources to the opportunity, identify and analyze KPIs to measure effectiveness and identify areas to improve. Qualifications ~10 years of experience in B2B SaaS product marketing. Mastery of foundational product marketing skills including value proposition development, GTM strategy, audience segmentation, product launches, content creation, sales enablement, and market research. Track record of building strong relations with product management, sales, and cross-functional teams. Excellent communication, storytelling, and presentation skills. Strong project management skills to plan and execute multiple workstreams simultaneously. Bachelor’s degree in marketing, business, computer science, or engineering. An MBA is a plus but not required. Prior experience launching AI-based products is a plus but not required. Experience marketing software solutions in Multifamily property management is a plus but not required. ADDITIONAL SKILLS/ABILITIES Creative storyteller who can craft elegant and compelling messages for complex products and succinctly distill complex concepts. Strong analytical mind, skilled in assessing problems and making recommendations supported by data. Comfort with technology – unafraid to dig into the product and learn the UI/UX, key workflows and what value it delivers to customers. Persuasive personality that can confidently take a seat at the table and be a creative and thoughtful partner with stakeholders, regardless of their job title. Deep understanding of B2B marketing and sales processes, how best to support sales teams and equip them for success. Pragmatic self-starter that is outcomes-oriented and can juggle multiple work streams. Ability to lead and influence cross-functional teams effectively to deliver required results. Excellent collaborator that values relationships and takes pride in helping others succeed by being the lynchpin across teams. Passion for growth, excellence, and continuous improvement of the current state of the business. SALARY AND BENEFITS RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance-based bonus based on position. #LI-JL1 #LI-REMOTE Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $121,000.00 - USD $206,000.00 /Yr.

Lead and develop the customer success data strategy, oversee metrics, dashboards, and data integrations, and drive operational excellence in a remote environment. | Bachelor's in a related field, 5+ years in analytics or data governance, experience with SaaS data environments, and team leadership skills. | This a Full Remote job, the offer is available from: Texas (USA) Overview: The Sr. Manager, Customer Data Strategy is a proven leader responsible for partnering with other Customer Success leadership in scaling the customer success organization. The Sr. Manager, Customer Data Strategy leads the strategy, talent, and execution behind Customer Success (CS) data, insights, and reporting. This role oversees the governance, delivery, and continual enhancement of CS metrics, dashboards, segmentation models, and cross‑platform data integrations. As a senior people leader, this role is responsible for developing high‑performing analytics talent, driving operational excellence, and ensuring CS teams have unified, trusted, actionable data to guide customer outcomes and business decisions. Responsibilities: PRIMARY RESPONSIBILITIES • Own and lead the Customer Data Strategy Program, ensuring alignment to CS strategy, operating rhythms, and enterprise priorities. • Lead, coach, and develop a high-performing analytics and visualization team, including hiring, performance management, talent planning, and career development. • Drive governance of CS metrics, maintaining a trusted CS Metrics Canon with clear definitions, ownership, validation rules, and documented standards. • Oversee the full CS dashboard portfolio, ensuring high-quality UX, accuracy, continuous improvement, standardization, and appropriate retirement of outdated assets. • Lead data-integration initiatives assessing potential tools and connecting CS data to Customer Success platforms and tools (e.g., Salesforce, Gainsight, internal CS systems), increasing automation, data freshness, and insight accessibility. · Publish and manage the quarterly roadmap for CS metrics, dashboards, and data governance initiatives, including risks, dependencies, milestones, and cross-functional alignment. • Ensure timely monthly performance metric updates, coordinating with corporate analytics, platform teams, and data engineering partners. • Own CS coverage and segmentation model governance, partnering with analytics and business stakeholders to ensure ongoing accuracy, change control, and adoption. • Oversee documentation of data sources, lineage, transformations, schema impacts, and governance controls to maintain high data quality and reporting stability. • Partner with Communications and Enablement to deliver release notes, training, and adoption materials; maintain SOPs and knowledge assets for all CS data products Qualifications: QUALIFICATIONS • Bachelor’s degree in Business, Data Analytics, Information Systems, or related field · • 5+ years in program management, analytics, data governance, or related disciplines • Experience in Customer Success operations, CS/CX analytics, or complex SaaS data environments · • Demonstrated success leading teams, including hiring, coaching, and performance management, ideally with experience managing fully remote teams in other time zones and countries · • Experience collaborating with BI, data engineering, or analytics product teams · • Proven ability to drive cross-functional initiatives without direct authority · • Strong communication and presentation skills for executive, business, and technical audiences KNOWLEDGE/SKILLS/ABILITIES • Strong technical program leadership (roadmapping, risk management, dependency orchestration • Proficiency with Power BI and similar visualization tools • Knowledge of data governance, lineage, metadata, and data quality practices • Ability to influence and drive clarity in complex, cross-functional environments • Understanding of Customer Success metrics, segmentation, coverage models, and health scoring frameworks · Talent development and people leadership capabilities • Strong proficiency in data analysis and visualization techniques · Strong ability to leverage data in driving actionable insight and evaluating impact • Ability to present complex information in an understandable and compelling manner • Experience managing several projects simultaneously under tight deadlines • Ability to work closely with all levels of the organization, to elicit cooperation from a wide variety of sources, including management, executives, and others Physical Demands and Working Conditions Regular computer use, review of detailed information, virtual collaboration across time zones, and engagement with global teams. Vision requirements include close vision, color differentiation, and focus adjustment Pay Range: USD $105,800.00 - USD $180,200.00 /Yr. This offer from "RealPage, Inc." has been enriched by Jobgether.com and got a 79% flex score.

Leading customer data strategy, managing analytics teams, and overseeing data governance and reporting for Customer Success. | Extensive experience in program management, analytics, data governance, and leadership in SaaS or customer success environments, with proficiency in visualization tools and cross-functional collaboration. | Overview The Sr. Manager, Customer Data Strategy is a proven leader responsible for partnering with other Customer Success leadership in scaling the customer success organization. The Sr. Manager, Customer Data Strategy leads the strategy, talent, and execution behind Customer Success (CS) data, insights, and reporting. This role oversees the governance, delivery, and continual enhancement of CS metrics, dashboards, segmentation models, and cross‑platform data integrations. As a senior people leader, this role is responsible for developing high‑performing analytics talent, driving operational excellence, and ensuring CS teams have unified, trusted, actionable data to guide customer outcomes and business decisions. Responsibilities PRIMARY RESPONSIBILITIES • Own and lead the Customer Data Strategy Program, ensuring alignment to CS strategy, operating rhythms, and enterprise priorities. • Lead, coach, and develop a high-performing analytics and visualization team, including hiring, performance management, talent planning, and career development. • Drive governance of CS metrics, maintaining a trusted CS Metrics Canon with clear definitions, ownership, validation rules, and documented standards. • Oversee the full CS dashboard portfolio, ensuring high-quality UX, accuracy, continuous improvement, standardization, and appropriate retirement of outdated assets. • Lead data-integration initiatives assessing potential tools and connecting CS data to Customer Success platforms and tools (e.g., Salesforce, Gainsight, internal CS systems), increasing automation, data freshness, and insight accessibility. · Publish and manage the quarterly roadmap for CS metrics, dashboards, and data governance initiatives, including risks, dependencies, milestones, and cross-functional alignment. • Ensure timely monthly performance metric updates, coordinating with corporate analytics, platform teams, and data engineering partners. • Own CS coverage and segmentation model governance, partnering with analytics and business stakeholders to ensure ongoing accuracy, change control, and adoption. • Oversee documentation of data sources, lineage, transformations, schema impacts, and governance controls to maintain high data quality and reporting stability. • Partner with Communications and Enablement to deliver release notes, training, and adoption materials; maintain SOPs and knowledge assets for all CS data products Qualifications QUALIFICATIONS • Bachelor’s degree in Business, Data Analytics, Information Systems, or related field · • 5+ years in program management, analytics, data governance, or related disciplines • Experience in Customer Success operations, CS/CX analytics, or complex SaaS data environments · • Demonstrated success leading teams, including hiring, coaching, and performance management, ideally with experience managing fully remote teams in other time zones and countries · • Experience collaborating with BI, data engineering, or analytics product teams · • Proven ability to drive cross-functional initiatives without direct authority · • Strong communication and presentation skills for executive, business, and technical audiences KNOWLEDGE/SKILLS/ABILITIES • Strong technical program leadership (roadmapping, risk management, dependency orchestration • Proficiency with Power BI and similar visualization tools • Knowledge of data governance, lineage, metadata, and data quality practices • Ability to influence and drive clarity in complex, cross-functional environments • Understanding of Customer Success metrics, segmentation, coverage models, and health scoring frameworks · Talent development and people leadership capabilities • Strong proficiency in data analysis and visualization techniques · Strong ability to leverage data in driving actionable insight and evaluating impact • Ability to present complex information in an understandable and compelling manner • Experience managing several projects simultaneously under tight deadlines • Ability to work closely with all levels of the organization, to elicit cooperation from a wide variety of sources, including management, executives, and others Physical Demands and Working Conditions Regular computer use, review of detailed information, virtual collaboration across time zones, and engagement with global teams. Vision requirements include close vision, color differentiation, and focus adjustment Pay Range USD $105,800.00 - USD $180,200.00 /Yr.

Leading digital marketing platform strategy, development, and optimization to drive revenue and customer engagement. | Extensive experience in digital marketing platforms, product management, and technical fluency in web technologies, analytics, and SaaS architectures. | Overview The Senior Director of Product, Digital Marketing is an innovation leader with a proven track record of delivering digital marketing products and has the ambition and drive to reshape the multifamily industry. They are responsible for setting the long-term vision, strategy, and execution for a portfolio of digital marketing platforms that drive revenue growth, customer retention, and operational efficiency. This role leads and develops a high-performing product management organization while partnering closely with engineering, design, data, and go to-market leaders to deliver scalable, differentiated platforms. This leader brings deep expertise across websites and CMS, SEO and organic growth, paid media, analytics, and attribution, with a proven ability to translate market opportunities, customer needs, and emerging technologies into clear product strategies and measurable outcomes. While not directly managing service delivery, this role is accountable for the strategic direction, development, and optimization of digital marketing platforms, with a strong focus on platform scalability, performance, and long-term value creation. Responsibilities Lead, coach, and develop a team of product managers across digital marketing and website platforms, building a culture of ownership, accountability, and continuous improvement. Own product strategy and multi-year roadmaps across core domains, including: Web experience platforms and CMS SEO and organic growth Paid media and performance marketing Analytics, measurements, and attribution AI-driven capabilities and workflow automation Drive end-to-end product lifecycle execution—from discovery and prioritization through delivery, launch, and optimization—ensuring predictable outcomes and measurable business impact. Serve as a strategic thought partner and internal authority on digital marketing platform evolution, emerging technologies and market shifts, and competitive dynamics. Identify and execute opportunities to apply AI, automation, and data intelligence to improve marketing effectiveness, efficiency, and customer outcomes. Ensure products integrate seamlessly with CRM, analytics, data platforms, and marketing automation ecosystems. Establish and monitor clear success metrics tied to adoption, performance, revenue growth, customer retention, and margin efficiency. Partner cross-functionally with engineering, design, customer success, sales, marketing, and operations to align priorities and deliver cohesive, scalable solutions. Incorporate customer insights, market signals, and competitive intelligence into prioritization and roadmap decisions. Ensure Product platforms and capabilities meet regulatory, privacy, security, and accessibility standards, including ADA and WCAG compliance. Communicate product vision, progress, tradeoffs, and outcomes clearly to executive leadership and key stakeholders. Make Data-informed decisions and clear tradeoff management—including difficult prioritization and investment tradeoffs—while leading with empathy, transparency, and respect. Qualifications Bachelor's degree in Marketing, Business, Computer Science, or a related field, or equivalent practical experience. 10+ years of product management experience, with significant focus on digital marketing platforms, websites, and growth technologies. 5+ years of experience leading and developing product managers at the director or senior leadership level. Demonstrated success owning product strategy and execution for complex, multi product platforms serving scaled customer bases. Strong technical fluency across web technologies, analytics, data platforms, APIs, and modern SaaS architectures. Hands-on experience with SEO, paid media, CMS platforms, CRM systems, analytics tools, and marketing automation. Proven ability to influence cross-functional partners and executive stakeholders without direct authority. Experience operating in fast-paced, evolving environments while maintaining strategic clarity and execution discipline. Knowledge, Skills, and Abilities Strategic, systems-level thinker with deep understanding of digital marketing ecosystems and platform economics. Strong business acumen, with the ability to connect product decisions to revenue growth, retention, and scalability and operational efficiency. Data-driven decision-maker with the ability to define success metrics, interpret performance signals, and drive continuous improvement. Expertise in modern product management practices, including discovery, prioritization, roadmap planning, and outcome-based execution. Solid understanding of UX/UI principles and customer-centered product design. Strong people leadership skills, including coaching, feedback, and talent development. Excellent written and verbal communication skills, with experience presenting complex product strategies to executive audiences. High degree of adaptability, resilience, and curiosity, with a continuous-learning mindset Physical Demands and Working Conditions While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds. SALARY AND BENEFITS RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $138,400.00 - USD $235,600.00 /Yr.

Design, develop, and maintain scalable backend systems and APIs, contribute to user-facing applications, and lead technical discussions. | 7+ years of professional experience with C#/.NET, relational databases, cloud deployment, and modern software architecture. | Overview RealPage is looking to add a Sr. Software Engineer to our fast growing company! As the Senior Software Engineer you will have a great opportunity to design and build new applications while learning also from legacy applications, learn and use new technologies that are fit to product’s need, and most of all will be able to work with awesome people and great management team. Responsibilities Design, develop, and maintain scalable, production-quality software systems Build and support backend services and APIs using established architectural patterns Contribute to user-facing applications and end-to-end feature delivery Design and optimize relational data models and data access for performance and reliability Apply object-oriented design principles and write clean, maintainable, well-tested code Lead technical design discussions within the team and influence implementation decisions Diagnose and resolve production issues, driving root cause analysis and durable fixes Contribute to CI/CD pipelines, deployment automation, and release processes Ensure systems are observable, reliable, and operable in production environments Lead and participate in code reviews, promoting engineering best practices Mentor engineers and provide technical guidance on complex problems Leverage modern tooling, including AI-assisted development tools, to improve quality and efficiency across the SDLC Qualifications 7+ years of professional software development experience building and supporting production systems Strong experience with C# and .NET in production environments (e.g., .NET Framework and/or .NET Core/.NET) Experience designing, building, and maintaining scalable backend services and web APIs Hands-on experience with relational databases, including SQL Server, data modeling, and performance optimization Solid understanding of object-oriented design, design patterns, and modern software architecture principles Experience contributing to modern frontend applications using React or similar JavaScript frameworks Experience developing and deploying applications on cloud platforms such as AWS, Azure, or GCP Working knowledge of distributed systems, including scalability, availability, fault tolerance, and resiliency concepts Experience implementing structured logging, monitoring, and observability to support production operations Proficiency in writing unit, integration, and automated tests and participating in code reviews Experience with CI/CD pipelines, build automation, and modern development workflows Ability to diagnose and resolve production issues, including root cause analysis and long-term remediation Experience mentoring engineers and contributing to technical design and architecture discussions Hands-on experience using AI-assisted development tools to improve coding efficiency, test coverage, documentation, and troubleshooting across the SDLC\ Strong analytical, problem-solving, and communication skills, with the ability to collaborate across cross-functional teams Salary and Benefits RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance-based bonus eligibility. #LI-REMOTE #LI-JL1 Compensation may vary depending on your location, qualifications, and experience. Certain roles are eligible for additional rewards, including annual bonuses and incentives, depending on the applicable plan and individual performance. About RealPage RealPage is an equal opportunity employer and is committed to creating an inclusive environment for all employees. Our Integrated Front Office brings together Leasing, CRM, Screening, Marketing, and Integrations to deliver modern and connected experiences for property owners and residents alike. Pay Range USD $125,700.00 - USD $213,900.00 /Yr.

The role involves supporting enterprise transformation initiatives, stakeholder management, and process improvements. | Requires basic skills in project management, stakeholder communication, and possibly some familiarity with transformation or consulting, but lacks senior or strategic responsibilities. | Pay Range USD $21.20 - USD $36.11 /Hr.

Implement and customize SaaS solutions for clients, aligning business requirements with product capabilities, and managing full lifecycle implementations. | Minimum 3 years of multifamily experience, expert knowledge of RealPage products, and ability to lead client discussions. | Overview The Solution Consultant (SC) is an integral member of the strategic implementation organization. The SC is responsible for successful SaaS delivery, specifically the deployment of the RealPage solutions. This team member will work directly with customers as well as with internal stakeholders to architect scalable, flexible and resilient solutions that specifically address each customer’s business requirements. This team member will play a critical role in managing and providing strategic guidance on full life-cycle implementations. They will be responsible for understanding business strategy and use cases across the various workstreams within our customers' business, creating and delivering customized product implementations that solve customer needs. Working with service delivery, business units, and other stakeholders, they are responsible for the overall implementation of a customer’s RealPage solutions. Operating in a client-facing role, this team member must work collaboratively with people at all levels within customer organizations, tailoring communication to meet the needs of various stakeholders. Responsibilities Define customers business requirements and current state of operations. Develop change management strategy to align current and future state of operations. Track achievements of defined requirements and adoption success. Develop ongoing customer partnership/trusted advisor status. Connect business requirements with functional capabilities of RealPage products. Formulate solution framework to drive a successful implementation. Lead presale and implementation discovery discussions with key roles of customer. Partner with the Engagement Management team in providing input for the larger implementation project plan. Plan and manage system design, partnering with internal delivery teams for execution. Plan and establish go-live activities relative to solution integration, including training and ongoing support. Qualifications Minimum 3 years of Multifamily Experience. Expert level knowledge of a RealPage product and integration. Novice level proficiency in Consulting processes. Ability to engage and lead conversations with Directors and/or regional level contacts. KNOWLEDGE/SKILLS/ABILITIES Excellent verbal and written communication skills. Strong analytical, research and problem-solving skills. Ability to work independently, multi-task, achieve tight deadlines and take ownership on multiple projects. Salary and Benefits RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $70,700.00 - USD $120,300.00 /Yr.

Lead product strategy, integrate AI technology, collaborate with teams, analyze feedback, optimize customer journey, and execute go-to-market plans for a SaaS platform. | 5+ years SaaS product management experience, preferably in PropTech or MortgageTech, strong analytical and communication skills, and experience with data tools like SQL and Power BI. | Overview HomeWiseDocs (HWD) is the industry’s most widely used technology solution for association management, trusted by nearly 80,000 associations and over 10.5 million residential units. As the Sr. Product Manager, you will lead the evolution of this market-leading PropTech and MortgageTech SaaS platform. Following the recent acquisition by Rexera, HWD is integrating Rexera’s cutting-edge Agentic AI technology to further enhance our platform’s capabilities and deliver even greater value to our customers. Responsibilities Drive product strategy and roadmap for HWD, focusing on innovation and growth. Lead the integration of Rexera’s Agentic AI technology to upgrade the HWD system. Collaborate with cross-functional teams (sales, engineering, marketing, compliance, operations, account management, customer support) to deliver high-quality SaaS products. Analyze customer feedback, market research, and competitive intelligence to prioritize enhancements. Optimize the customer journey and improve end user touchpoints. Plan and execute go-to-market strategies for new releases. Develop user personas and coordinate with technical teams to translate requirements into use cases. Review customer escalations and prioritize corrective actions. Monitor industry innovations and forecast business line performance. Qualifications 5+ years of SaaS product management experience. Experience with PropTech, MortgageTech, financial services, or transactional platforms preferred. Proven track record of driving product innovation and managing matrixed teams. Strong analytical skills; adept with tools like SQL, Power BI, and Excel. Deep understanding of UX design, experimentation, and data-driven growth strategies. Exceptional communication and consensus-building abilities. #LI-JL1 #LI-REMOTE Pay Range USD $94,700.00 - USD $161,300.00 /Yr.

Supervise and perform submetering installations and maintenance, lead a small field technician team, ensure quality and customer satisfaction, and manage team operations. | High school diploma or higher with relevant experience, 3+ years submetering or related trade experience, California General Contractor’s License preferred, vendor certification on specific metering systems desired, and ability to travel extensively. | Overview This position is responsible for driving the quality and professional performance of the Field Services Team; the internal field team that performs submetering installations and/or maintenance nationwide. Responsibilities • Submeter Operations, an integral division of RealPage, is experiencing rapid growth. In this position, you will have the responsibility of supervising a smaller team of field technicians. Your duties will include onboarding new team members, conducting regular work reviews to identify areas for further training, and implementing process enhancements. The key factors that will contribute to your success in this role are ensuring customer satisfaction through delivering high-quality work, effectively communicating about the work performed through detailed notes and inventory tracking, maintaining productivity levels among team members, and ultimately driving overall team profitability. • The purpose of this role is to support the development of our future field leaders, aiming to improve their leadership abilities while carrying out their responsibilities as field technicians. It is ideally structured to allocate one day per week for performance coaching, planning, and reviewing schedules for the assigned team members, while the remaining four days are dedicated to installation or maintenance work in the field as a technician. • Assists field team leaders by supervising and/or participating in tasks such as recruitment, salary administration, implementing disciplinary measures, conducting performance evaluations, acknowledging achievements, approving expense reports, managing time off requests, facilitating career development, organizing training sessions, conducting staff meetings, and providing individual coaching. Primary Responsibilities • Effectively supervise a small team of field service technicians to guarantee the efficiency of all installations and continuous maintenance of meter systems and equipment, while delivering exceptional customer service. • Participate weekly field team meetings to ensure staff engagement and consistent communication amongst team members. • Participate in kick-off meetings to ensure correct utilization of RealPage resources and other challenges that may impact the job. • To guarantee the best performance and quality, conduct the installation, maintenance, testing, troubleshooting, and repair of AMR equipment (Tehama, Inovonics, Next Century, Aclara, and Cerenti) in the field. Additionally, address any network-related issues, including routers and phone lines. • Paying close attention to detail and ensuring accuracy are vital when entering meter data into the project management software [MOSS]. Qualifications • High school diploma or its equivalent, along with at least 5 years of previous work experience, or a post-secondary/associate degree with a minimum of 2 years of prior work experience (a bachelor's degree in a technical field is preferred). • Minimum of 3 years of experience in submetering or related skill trade. • Must have a California General Contractor’s License, Class B – General Building. Knowledge/Skills/Abilities • Vendor certified expertise in recognizing and resolving problems encountered with the Tehama, Inovonics, Next Century, Aclara, and Cerenti metering systems highly desired. • California General Contractor’s License, Class B – General Building highly desired. • Effective communicator with people skills, and the ability to collaborate effectively with cross-functional teams. • Proficient in Microsoft 365 (Teams, OneDrive, Word, Excel and Outlook), TCP/IP , router - networking, RF Knowledge and electrical troubleshooting with the ability to read low voltage wiring diagrams and controls flow diagrams. • Experienced in a role that involves interacting with customers, highly self-motivated with a strong passion and enthusiasm. • Ability to excel in a fast-paced work environment, dealing with complex issues on an ongoing basis while remaining composed under pressure. • Prior experience in construction, basic electrical wiring, and plumbing. • Prior experience in reading blueprints with the goal of creating a RF backbone / mesh network of repeaters for a multifamily property. • Prior experience with HVAC, Electrical wiring, or plumbing. Physical Demands and Working Conditions • This position may require working in all-weather environments including rain, snow, extreme cold or high heat. • This position necessitates engaging in physical activities such as walking, kneeling, twisting, turning, stooping, reaching, bending, and climbing up a 10-foot ladder for a prolonged duration. • Ability to drive without any restrictions (night, long periods of time) • Willingness to travel up to 75% of the time (not local - hotel stay) • Lift up to 50 lbs. • Position is remote and expectations is to be available between the hours of 8:00 am – 5:00 pm within your respective time zone. • Flexible to work overtime as needed to ensure the departmental task are completed according to established deadlines. Pay Range USD $23.46 - USD $40.00 /Hr.

Manage and grow mid-market customer accounts through strategic planning, relationship building, upselling, and collaboration with internal teams to meet revenue targets. | 2-5 years in customer success or revenue-driving roles, experience with upsell/cross-sell, strong executive presence, CRM proficiency (Salesforce preferred), excellent communication and organizational skills. | The Customer Success Manager - Mid Market is responsible for the performance, growth, and retention of accounts within their assigned vertical. The CSM is the primary relationship owner with the clients and drives success through a consultative and strategic approach to partnership. • * Proactively translate specific needs/business objectives of accounts into actionable and strategic account plans that drive realization of value for the customer. • Develop trusted relationships with customers to consultatively recommend new products and services resulting in upsell. • Analyze benchmarks, trends, and outliers within customer data. Work with Strategy teams to provide insights and recommendations to the customer based on findings. • Establish and maintain a high degree of recognition and influence with senior-level customer contacts. • Advanced knowledge of marketing strategies, competitive landscape, and points of differentiation. • Attend in-person customer meetings and/or industry conferences as needed; up to 25% of the time. • Meet and exceed quarterly revenue targets. • Collaborate with a variety of internal and external stakeholders to ensure customer satisfaction. • Resolve customer issues that arise with good judgment and decision making; escalate as necessary through appropriate channels. • Maintain accurate customer details in CRM (Salesforce.com) as required by management Required: • 2-5 years combined experience in Customer Success or other revenue driving customer-facing role required, ideally in software. • 2+ years experience generating, qualifying, accelerating, negotiating, and closing up-sell/cross-sell. • Bachelors or Masters degree preferred. KNOWLEDGE/SKILLS/ABILITIES Required: • Proven record of managing customer expectations and customer challenges • Prior experience leading and managing virtual teams including sales, product, customer care and marketing • Proven ability to manage complex, high-touch customers. • Strong Executive presence with demonstrated ability to command customer engagement at all levels within a cross matrixed organization. • Proven history of understanding competitive landscapes • Experience managing customer expectations, objections and complaints. • Experience with CRM systems, Salesforce preferred. • Excellent time management and organizational skills. • Excellent written, verbal and interpersonal communication skills. • Highly self-motivated, positive, adaptable, creative, and deals well with ambiguity. • Technically savvy with Microsoft Office Suite and Google Workspace. • Any certifications with Real Estate associations such as NARPM or CAI is highly desired. • Industry meetings with industry associations and trade shows may be required. (these may occur on evenings and weekends). • Self-motivated, hard-working, detail-oriented individual with punctual follow-up with clients on daily activities. • This individual needs to be a self-starter that is motivated by resolving client issues and selling solutions in order to collect commission income. #LI-AP4 #LI-REMOTE #LI-AP4 #LI-REMOTE Salary and Benefits RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: • Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. USD $61,400.00 - USD $104,600.00 /Yr.