RealPage, Inc.

Lead transformation of product operating systems with AI-enabled workflows and manage technical writing and release communications. | 8+ years in Product Operations or related fields with 3+ years leadership and proven AI workflow implementation experience. | Overview RealPage is transforming how Product teams work, communicate, and scale. As Director, AI Product Systems, you will help lead that transformation. This role sits at the intersection of Product Operations, AI enablement, knowledge management, and process design. You will be responsible for building and evolving the systems that support how Product teams document, communicate, plan, and execute their work across the organization. Initially, you will lead RealPage's technical writing and release communications functions, modernizing these capabilities through AI-powered workflows and automation. Over time, your scope will expand to include broader product operating systems, including documentation governance, release management, roadmapping processes, market intelligence workflows, knowledge management, and other critical Product functions. Success in this role requires a builder's mindset. You will design and implement scalable systems, drive organizational adoption, and leverage AI technologies to improve speed, consistency, quality, and efficiency across the Product organization. This is a highly visible leadership role that will partner closely with Product, Engineering, Strategy, Customer Success, and Executive Leadership teams. Responsibilities Product Operations Transformation Design and implement AI-enabled systems that improve how Product teams plan, document, communicate, and execute their work. Identify opportunities to eliminate manual effort, improve workflow efficiency, and increase organizational scalability. Build repeatable operating processes that drive consistency across Product teams and business units. Establish governance, standards, and best practices for product documentation, release communications, and knowledge management. AI Enablement & Workflow Automation Evaluate, implement, and optimize AI-powered tools and workflows across Product Operations functions. Create scalable solutions that improve productivity, content quality, research effectiveness, and operational execution. Partner with Product and Engineering leaders to identify emerging opportunities for AI-enabled process improvement. Serve as a thought leader on the future application of AI within Product organizations. Product Communications & Documentation Lead the team responsible for Help Center content, product documentation, release communications, and customer-facing product updates. Establish quality standards, editorial governance, and content strategy across the portfolio. Modernize documentation processes through automation, AI-assisted content creation, and workflow redesign. Ensure product communications are timely, accurate, scalable, and aligned to customer needs. Organizational Adoption & Change Leadership Drive adoption of new tools, workflows, and operating practices across Product teams. Influence leaders and stakeholders to embrace standardized processes and scalable operating models. Lead change management efforts associated with Product Operations transformation initiatives. Measure adoption, effectiveness, and business impact of new systems and workflows. People Leadership Lead and develop a team of technical writers, editors, and future Product Operations resources. Build organizational capability and ensure the team evolves alongside changing technology and business needs. Create a culture of continuous improvement, experimentation, accountability, and Innovation. Success in This Role Within the first 12–18 months, this leader will: Significantly reduce manual effort associated with documentation and release communication workflows. Increase the quality, consistency, and scalability of customer-facing product communications. Establish AI-enabled workflows that improve productivity across Product Operations functions. Improve discoverability and usability of product knowledge and documentation assets. Create a foundation for broader Product Operations modernization initiatives across RealPage. Qualifications What You'll Bring 8+ years of experience in Product Operations, Product Enablement, Technical Content, Knowledge Management, Product Strategy, or related disciplines. 3+ years of experience leading professional teams. Demonstrated experience designing and implementing AI-enabled workflows and operational processes. Experience leading large-scale process transformation, automation, or operational excellence initiatives. Strong understanding of Product Management operating models, product lifecycle management, and roadmap processes. Proven ability to influence leaders and drive adoption across complex organizations. Exceptional communication, stakeholder management, and executive presentation skills. A clear point of view on where the content and documentation profession is headed. Preferred Qualifications Hands-on experience building AI-powered tools or workflows, not just evaluating or adopting them. Experience building or scaling Product Operations functions within a SaaS organization. Experience with generative AI platforms, workflow automation tools, knowledge management systems, and content management platforms. Experience with GitHub-based content workflows or documentation-as-code practices. Familiarity with product development lifecycle (PDLC), release governance, and portfolio planning processes. Experience supporting enterprise software, B2B SaaS products, or technology organizations. Background in technical writing leadership, content strategy, product operations, or product enablement. SALARY AND BENEFITS RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance-based bonus based on position. #LI-AS2 #LI-REMOTE Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $138,400.00 - USD $235,600.00 /Yr.

Lead product strategy, integrate AI technology, collaborate with teams, analyze feedback, optimize customer journey, and execute go-to-market plans for a SaaS platform. | 5+ years SaaS product management experience, preferably in PropTech or MortgageTech, strong analytical and communication skills, and experience with data tools like SQL and Power BI. | Overview HomeWiseDocs (HWD) is the industry’s most widely used technology solution for association management, trusted by nearly 80,000 associations and over 10.5 million residential units. As the Sr. Product Manager, you will lead the evolution of this market-leading PropTech and MortgageTech SaaS platform. Following the recent acquisition by Rexera, HWD is integrating Rexera’s cutting-edge Agentic AI technology to further enhance our platform’s capabilities and deliver even greater value to our customers. Responsibilities Drive product strategy and roadmap for HWD, focusing on innovation and growth. Lead the integration of Rexera’s Agentic AI technology to upgrade the HWD system. Collaborate with cross-functional teams (sales, engineering, marketing, compliance, operations, account management, customer support) to deliver high-quality SaaS products. Analyze customer feedback, market research, and competitive intelligence to prioritize enhancements. Optimize the customer journey and improve end user touchpoints. Plan and execute go-to-market strategies for new releases. Develop user personas and coordinate with technical teams to translate requirements into use cases. Review customer escalations and prioritize corrective actions. Monitor industry innovations and forecast business line performance. Qualifications 5+ years of SaaS product management experience. Experience with PropTech, MortgageTech, financial services, or transactional platforms preferred. Proven track record of driving product innovation and managing matrixed teams. Strong analytical skills; adept with tools like SQL, Power BI, and Excel. Deep understanding of UX design, experimentation, and data-driven growth strategies. Exceptional communication and consensus-building abilities. #LI-JL1 #LI-REMOTE Pay Range USD $94,700.00 - USD $161,300.00 /Yr.

Supervise and perform submetering installations and maintenance, lead a small field technician team, ensure quality and customer satisfaction, and manage team operations. | High school diploma or higher with relevant experience, 3+ years submetering or related trade experience, California General Contractor’s License preferred, vendor certification on specific metering systems desired, and ability to travel extensively. | Overview This position is responsible for driving the quality and professional performance of the Field Services Team; the internal field team that performs submetering installations and/or maintenance nationwide. Responsibilities • Submeter Operations, an integral division of RealPage, is experiencing rapid growth. In this position, you will have the responsibility of supervising a smaller team of field technicians. Your duties will include onboarding new team members, conducting regular work reviews to identify areas for further training, and implementing process enhancements. The key factors that will contribute to your success in this role are ensuring customer satisfaction through delivering high-quality work, effectively communicating about the work performed through detailed notes and inventory tracking, maintaining productivity levels among team members, and ultimately driving overall team profitability. • The purpose of this role is to support the development of our future field leaders, aiming to improve their leadership abilities while carrying out their responsibilities as field technicians. It is ideally structured to allocate one day per week for performance coaching, planning, and reviewing schedules for the assigned team members, while the remaining four days are dedicated to installation or maintenance work in the field as a technician. • Assists field team leaders by supervising and/or participating in tasks such as recruitment, salary administration, implementing disciplinary measures, conducting performance evaluations, acknowledging achievements, approving expense reports, managing time off requests, facilitating career development, organizing training sessions, conducting staff meetings, and providing individual coaching. Primary Responsibilities • Effectively supervise a small team of field service technicians to guarantee the efficiency of all installations and continuous maintenance of meter systems and equipment, while delivering exceptional customer service. • Participate weekly field team meetings to ensure staff engagement and consistent communication amongst team members. • Participate in kick-off meetings to ensure correct utilization of RealPage resources and other challenges that may impact the job. • To guarantee the best performance and quality, conduct the installation, maintenance, testing, troubleshooting, and repair of AMR equipment (Tehama, Inovonics, Next Century, Aclara, and Cerenti) in the field. Additionally, address any network-related issues, including routers and phone lines. • Paying close attention to detail and ensuring accuracy are vital when entering meter data into the project management software [MOSS]. Qualifications • High school diploma or its equivalent, along with at least 5 years of previous work experience, or a post-secondary/associate degree with a minimum of 2 years of prior work experience (a bachelor's degree in a technical field is preferred). • Minimum of 3 years of experience in submetering or related skill trade. • Must have a California General Contractor’s License, Class B – General Building. Knowledge/Skills/Abilities • Vendor certified expertise in recognizing and resolving problems encountered with the Tehama, Inovonics, Next Century, Aclara, and Cerenti metering systems highly desired. • California General Contractor’s License, Class B – General Building highly desired. • Effective communicator with people skills, and the ability to collaborate effectively with cross-functional teams. • Proficient in Microsoft 365 (Teams, OneDrive, Word, Excel and Outlook), TCP/IP , router - networking, RF Knowledge and electrical troubleshooting with the ability to read low voltage wiring diagrams and controls flow diagrams. • Experienced in a role that involves interacting with customers, highly self-motivated with a strong passion and enthusiasm. • Ability to excel in a fast-paced work environment, dealing with complex issues on an ongoing basis while remaining composed under pressure. • Prior experience in construction, basic electrical wiring, and plumbing. • Prior experience in reading blueprints with the goal of creating a RF backbone / mesh network of repeaters for a multifamily property. • Prior experience with HVAC, Electrical wiring, or plumbing. Physical Demands and Working Conditions • This position may require working in all-weather environments including rain, snow, extreme cold or high heat. • This position necessitates engaging in physical activities such as walking, kneeling, twisting, turning, stooping, reaching, bending, and climbing up a 10-foot ladder for a prolonged duration. • Ability to drive without any restrictions (night, long periods of time) • Willingness to travel up to 75% of the time (not local - hotel stay) • Lift up to 50 lbs. • Position is remote and expectations is to be available between the hours of 8:00 am – 5:00 pm within your respective time zone. • Flexible to work overtime as needed to ensure the departmental task are completed according to established deadlines. Pay Range USD $23.46 - USD $40.00 /Hr.

Manage and grow mid-market customer accounts through strategic planning, relationship building, upselling, and collaboration with internal teams to meet revenue targets. | 2-5 years in customer success or revenue-driving roles, experience with upsell/cross-sell, strong executive presence, CRM proficiency (Salesforce preferred), excellent communication and organizational skills. | The Customer Success Manager - Mid Market is responsible for the performance, growth, and retention of accounts within their assigned vertical. The CSM is the primary relationship owner with the clients and drives success through a consultative and strategic approach to partnership. • * Proactively translate specific needs/business objectives of accounts into actionable and strategic account plans that drive realization of value for the customer. • Develop trusted relationships with customers to consultatively recommend new products and services resulting in upsell. • Analyze benchmarks, trends, and outliers within customer data. Work with Strategy teams to provide insights and recommendations to the customer based on findings. • Establish and maintain a high degree of recognition and influence with senior-level customer contacts. • Advanced knowledge of marketing strategies, competitive landscape, and points of differentiation. • Attend in-person customer meetings and/or industry conferences as needed; up to 25% of the time. • Meet and exceed quarterly revenue targets. • Collaborate with a variety of internal and external stakeholders to ensure customer satisfaction. • Resolve customer issues that arise with good judgment and decision making; escalate as necessary through appropriate channels. • Maintain accurate customer details in CRM (Salesforce.com) as required by management Required: • 2-5 years combined experience in Customer Success or other revenue driving customer-facing role required, ideally in software. • 2+ years experience generating, qualifying, accelerating, negotiating, and closing up-sell/cross-sell. • Bachelors or Masters degree preferred. KNOWLEDGE/SKILLS/ABILITIES Required: • Proven record of managing customer expectations and customer challenges • Prior experience leading and managing virtual teams including sales, product, customer care and marketing • Proven ability to manage complex, high-touch customers. • Strong Executive presence with demonstrated ability to command customer engagement at all levels within a cross matrixed organization. • Proven history of understanding competitive landscapes • Experience managing customer expectations, objections and complaints. • Experience with CRM systems, Salesforce preferred. • Excellent time management and organizational skills. • Excellent written, verbal and interpersonal communication skills. • Highly self-motivated, positive, adaptable, creative, and deals well with ambiguity. • Technically savvy with Microsoft Office Suite and Google Workspace. • Any certifications with Real Estate associations such as NARPM or CAI is highly desired. • Industry meetings with industry associations and trade shows may be required. (these may occur on evenings and weekends). • Self-motivated, hard-working, detail-oriented individual with punctual follow-up with clients on daily activities. • This individual needs to be a self-starter that is motivated by resolving client issues and selling solutions in order to collect commission income. #LI-AP4 #LI-REMOTE #LI-AP4 #LI-REMOTE Salary and Benefits RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: • Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. USD $61,400.00 - USD $104,600.00 /Yr.