RealPage, Inc.

Lead IT risk and governance programs, manage controls and compliance projects, and develop governance artifacts. | Minimum 10+ years management experience in IT audit, controls, or risk management, with strong leadership and project management skills, and relevant certifications preferred. | Overview: This role leads IT Risk & Governance as strategic leader, people manager, and senior practitioner. In this role, you will work with senior management and other stakeholders to develop and maintain a scalable control environment consistent with business objectives and regulatory obligations. This role requires personal experience and expertise in establishing, operating, and maturing a variety of IT- and InfoSec-supporting programs in the context of a large enterprise environment. Responsibilities: • Lead the SOX ITGC governance program and projects related to ITGCs and security controls. • Engage 1st LOD control owners, 3rd LOD internal audit stakeholders, third-party assessors, and management as it relates to SOX, ITGCs, and security controls. • Lead the NYDFS Section 500 compliance program and associated projects. • Establish and operate an enterprise-wide security risk program, including the development of supporting artifacts and training of associated staff. • Lead projects to improve IT & security controls as part of risk treatment activities. • Develop and maintain IT & InfoSec governance program artifacts, including policies, standards, and procedures. • Consult with Product, Engineering, IT, and InfoSec stakeholders on SOX, NYDFS, PCI, and other frameworks. • Engage and manage service providers to outsource assessments and reviews. • Promote a strong culture of IT, security, risk, and control awareness and adherence to best practices within the teams. Qualifications: • Bachelor’s degree in Business Administration, Accounting, Finance, Operations, Computer Science, Information Technology, or a related field. • Minimum 10+ years management experience in leading and managing IT audit projects, programs, and teams across a variety of industries with different processes and technology stack. • Exceptionally strong quantitative analysis skills and experience with formal process improvement practices, and strong analytical aptitude. • Excellent leadership, communication, interpersonal and presentation skills with the ability to work collaboratively across departments and influence stakeholders at all levels. • Ability to maintain confidentiality, when necessary. • Ability to challenge the status quo, go above and beyond, build and maintain trust, and strive for excellence. • Maintains exceptional communication, time management, project management, and organizational skills. Required: • Relevant certifications (e.g., CIA, CISA, CRISC, CISM, CISSP) are a plus. • Strong project management experience with a sense of urgency and results-driven mindset. • Experience handling large, complex projects spanning different workstreams and enterprise initiatives. SALARY AND BENEFITS • RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: • Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. #LI-REMOTE #LI-JL1 Pay Range: USD $154,800.00 - USD $281,200.00 /Yr. Remote About the Company: RealPage, Inc.

Lead product strategy, integrate AI technology, collaborate with teams, analyze feedback, optimize customer journey, and execute go-to-market plans for a SaaS platform. | 5+ years SaaS product management experience, preferably in PropTech or MortgageTech, strong analytical and communication skills, and experience with data tools like SQL and Power BI. | Overview HomeWiseDocs (HWD) is the industry’s most widely used technology solution for association management, trusted by nearly 80,000 associations and over 10.5 million residential units. As the Sr. Product Manager, you will lead the evolution of this market-leading PropTech and MortgageTech SaaS platform. Following the recent acquisition by Rexera, HWD is integrating Rexera’s cutting-edge Agentic AI technology to further enhance our platform’s capabilities and deliver even greater value to our customers. Responsibilities Drive product strategy and roadmap for HWD, focusing on innovation and growth. Lead the integration of Rexera’s Agentic AI technology to upgrade the HWD system. Collaborate with cross-functional teams (sales, engineering, marketing, compliance, operations, account management, customer support) to deliver high-quality SaaS products. Analyze customer feedback, market research, and competitive intelligence to prioritize enhancements. Optimize the customer journey and improve end user touchpoints. Plan and execute go-to-market strategies for new releases. Develop user personas and coordinate with technical teams to translate requirements into use cases. Review customer escalations and prioritize corrective actions. Monitor industry innovations and forecast business line performance. Qualifications 5+ years of SaaS product management experience. Experience with PropTech, MortgageTech, financial services, or transactional platforms preferred. Proven track record of driving product innovation and managing matrixed teams. Strong analytical skills; adept with tools like SQL, Power BI, and Excel. Deep understanding of UX design, experimentation, and data-driven growth strategies. Exceptional communication and consensus-building abilities. #LI-JL1 #LI-REMOTE Pay Range USD $94,700.00 - USD $161,300.00 /Yr.

Supervise and perform submetering installations and maintenance, lead a small field technician team, ensure quality and customer satisfaction, and manage team operations. | High school diploma or higher with relevant experience, 3+ years submetering or related trade experience, California General Contractor’s License preferred, vendor certification on specific metering systems desired, and ability to travel extensively. | Overview This position is responsible for driving the quality and professional performance of the Field Services Team; the internal field team that performs submetering installations and/or maintenance nationwide. Responsibilities • Submeter Operations, an integral division of RealPage, is experiencing rapid growth. In this position, you will have the responsibility of supervising a smaller team of field technicians. Your duties will include onboarding new team members, conducting regular work reviews to identify areas for further training, and implementing process enhancements. The key factors that will contribute to your success in this role are ensuring customer satisfaction through delivering high-quality work, effectively communicating about the work performed through detailed notes and inventory tracking, maintaining productivity levels among team members, and ultimately driving overall team profitability. • The purpose of this role is to support the development of our future field leaders, aiming to improve their leadership abilities while carrying out their responsibilities as field technicians. It is ideally structured to allocate one day per week for performance coaching, planning, and reviewing schedules for the assigned team members, while the remaining four days are dedicated to installation or maintenance work in the field as a technician. • Assists field team leaders by supervising and/or participating in tasks such as recruitment, salary administration, implementing disciplinary measures, conducting performance evaluations, acknowledging achievements, approving expense reports, managing time off requests, facilitating career development, organizing training sessions, conducting staff meetings, and providing individual coaching. Primary Responsibilities • Effectively supervise a small team of field service technicians to guarantee the efficiency of all installations and continuous maintenance of meter systems and equipment, while delivering exceptional customer service. • Participate weekly field team meetings to ensure staff engagement and consistent communication amongst team members. • Participate in kick-off meetings to ensure correct utilization of RealPage resources and other challenges that may impact the job. • To guarantee the best performance and quality, conduct the installation, maintenance, testing, troubleshooting, and repair of AMR equipment (Tehama, Inovonics, Next Century, Aclara, and Cerenti) in the field. Additionally, address any network-related issues, including routers and phone lines. • Paying close attention to detail and ensuring accuracy are vital when entering meter data into the project management software [MOSS]. Qualifications • High school diploma or its equivalent, along with at least 5 years of previous work experience, or a post-secondary/associate degree with a minimum of 2 years of prior work experience (a bachelor's degree in a technical field is preferred). • Minimum of 3 years of experience in submetering or related skill trade. • Must have a California General Contractor’s License, Class B – General Building. Knowledge/Skills/Abilities • Vendor certified expertise in recognizing and resolving problems encountered with the Tehama, Inovonics, Next Century, Aclara, and Cerenti metering systems highly desired. • California General Contractor’s License, Class B – General Building highly desired. • Effective communicator with people skills, and the ability to collaborate effectively with cross-functional teams. • Proficient in Microsoft 365 (Teams, OneDrive, Word, Excel and Outlook), TCP/IP , router - networking, RF Knowledge and electrical troubleshooting with the ability to read low voltage wiring diagrams and controls flow diagrams. • Experienced in a role that involves interacting with customers, highly self-motivated with a strong passion and enthusiasm. • Ability to excel in a fast-paced work environment, dealing with complex issues on an ongoing basis while remaining composed under pressure. • Prior experience in construction, basic electrical wiring, and plumbing. • Prior experience in reading blueprints with the goal of creating a RF backbone / mesh network of repeaters for a multifamily property. • Prior experience with HVAC, Electrical wiring, or plumbing. Physical Demands and Working Conditions • This position may require working in all-weather environments including rain, snow, extreme cold or high heat. • This position necessitates engaging in physical activities such as walking, kneeling, twisting, turning, stooping, reaching, bending, and climbing up a 10-foot ladder for a prolonged duration. • Ability to drive without any restrictions (night, long periods of time) • Willingness to travel up to 75% of the time (not local - hotel stay) • Lift up to 50 lbs. • Position is remote and expectations is to be available between the hours of 8:00 am – 5:00 pm within your respective time zone. • Flexible to work overtime as needed to ensure the departmental task are completed according to established deadlines. Pay Range USD $23.46 - USD $40.00 /Hr.

Manage and grow mid-market customer accounts through strategic planning, relationship building, upselling, and collaboration with internal teams to meet revenue targets. | 2-5 years in customer success or revenue-driving roles, experience with upsell/cross-sell, strong executive presence, CRM proficiency (Salesforce preferred), excellent communication and organizational skills. | The Customer Success Manager - Mid Market is responsible for the performance, growth, and retention of accounts within their assigned vertical. The CSM is the primary relationship owner with the clients and drives success through a consultative and strategic approach to partnership. • * Proactively translate specific needs/business objectives of accounts into actionable and strategic account plans that drive realization of value for the customer. • Develop trusted relationships with customers to consultatively recommend new products and services resulting in upsell. • Analyze benchmarks, trends, and outliers within customer data. Work with Strategy teams to provide insights and recommendations to the customer based on findings. • Establish and maintain a high degree of recognition and influence with senior-level customer contacts. • Advanced knowledge of marketing strategies, competitive landscape, and points of differentiation. • Attend in-person customer meetings and/or industry conferences as needed; up to 25% of the time. • Meet and exceed quarterly revenue targets. • Collaborate with a variety of internal and external stakeholders to ensure customer satisfaction. • Resolve customer issues that arise with good judgment and decision making; escalate as necessary through appropriate channels. • Maintain accurate customer details in CRM (Salesforce.com) as required by management Required: • 2-5 years combined experience in Customer Success or other revenue driving customer-facing role required, ideally in software. • 2+ years experience generating, qualifying, accelerating, negotiating, and closing up-sell/cross-sell. • Bachelors or Masters degree preferred. KNOWLEDGE/SKILLS/ABILITIES Required: • Proven record of managing customer expectations and customer challenges • Prior experience leading and managing virtual teams including sales, product, customer care and marketing • Proven ability to manage complex, high-touch customers. • Strong Executive presence with demonstrated ability to command customer engagement at all levels within a cross matrixed organization. • Proven history of understanding competitive landscapes • Experience managing customer expectations, objections and complaints. • Experience with CRM systems, Salesforce preferred. • Excellent time management and organizational skills. • Excellent written, verbal and interpersonal communication skills. • Highly self-motivated, positive, adaptable, creative, and deals well with ambiguity. • Technically savvy with Microsoft Office Suite and Google Workspace. • Any certifications with Real Estate associations such as NARPM or CAI is highly desired. • Industry meetings with industry associations and trade shows may be required. (these may occur on evenings and weekends). • Self-motivated, hard-working, detail-oriented individual with punctual follow-up with clients on daily activities. • This individual needs to be a self-starter that is motivated by resolving client issues and selling solutions in order to collect commission income. #LI-AP4 #LI-REMOTE #LI-AP4 #LI-REMOTE Salary and Benefits RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: • Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. USD $61,400.00 - USD $104,600.00 /Yr.