RI

RealPage, Inc.

7 open positions available

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Full-time

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RI

Customer Success Manager II - Remote

RealPage, Inc.AnywhereOther
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Compensation$61K - 105K a year

Manage a portfolio of enterprise accounts to drive retention, growth, and customer satisfaction through strategic planning and relationship building. | Minimum 5 years in customer success or revenue-driven roles, experience with SaaS, CRM proficiency, and ability to manage complex organizational relationships. | Overview The Customer Success Manager – Key Accounts is responsible for the performance, growth, and retention of a portfolio of high‑value enterprise customers within an assigned vertical. This role serves as the primary relationship owner, driving customer outcomes through strategic planning, consultative partnership, and proactive value realization. The CSM leads renewal and expansion efforts, aligns customer goals with product capabilities, and ensures long‑term customer satisfaction and success. Responsibilities Develop and execute strategic account plans that translate customer goals and business objectives into actionable initiatives that drive measurable value. Build trusted, long‑term relationships with key stakeholders, including senior executives, to influence adoption, expansion, and multi‑year partnership alignment. Identify, qualify, and drive upsell and cross‑sell opportunities through consultative recommendations and value‑based selling. Analyze customer data, usage trends, and performance benchmarks to uncover insights, risks, and opportunities; partner with Strategy teams to deliver data‑driven recommendations. Lead renewal forecasting, risk mitigation, and commercial conversations to meet and exceed quarterly revenue targets. Serve as a strategic advisor with advanced knowledge of marketing strategies, competitive landscapes, and product differentiation. Collaborate cross‑functionally with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs. Manage escalations with sound judgment, ensuring timely resolution and clear communication across internal and external stakeholders. Maintain accurate, up‑to‑date account information, forecasts, and activity records in Salesforce. Represent the company at customer meetings, industry events, and association conferences as needed (up to 10% travel). Participate in internal program meetings and contribute insights that support the broader Customer Success organization. #LI-AP4 #LI-REMOTE Qualifications Required: Minimum 5 years of experience in Customer Success or other revenue‑driving, customer‑facing roles, ideally within a SaaS environment. 2+ years of experience generating, qualifying, negotiating, and closing upsell/cross‑sell opportunities. Proficiency with Salesforce or similar CRM platforms. Bachelors or Masters degree preferred. KNOWLEDGE/SKILLS/ABILITIES Required: Customer & Account Leadership Experience managing a portfolio of ~40 enterprise‑level B2B accounts with complex organizational structures. Proven ability to own renewals and expansions, including forecasting, risk mitigation, and value‑based selling in partnership with Sales. Demonstrated success driving long‑term strategic account plans, including stakeholder mapping, success planning, and roadmap alignment. Strong executive presence with the ability to influence and engage senior leaders across a matrixed organization. Skilled at navigating escalations, objections, and sensitive customer conversations with diplomacy and confidence. Business, Product & Industry Expertise 5+ years of experience in a SaaS environment with a strong understanding of subscription economics, customer lifecycle, and value realization. Ability to translate technical, operational, and business concepts depending on customer needs and product usage. Advanced understanding of marketing strategies, competitive landscapes, and product differentiation. Industry certifications (e.g., NARPM, CAI) highly desired. Cross‑Functional Collaboration 5+ years of experience partnering with Sales, Product, Marketing, and Customer Support to drive customer outcomes. Ability to influence without authority and work effectively in a cross‑matrixed environment, including virtual collaboration. Experience providing customer insights to internal teams to inform product development and go‑to‑market strategy. Data‑Driven Decision Making Ability to analyze customer data, usage patterns, and business metrics to identify risks, opportunities, and expansion potential. Comfortable using CRM tools (Salesforce) and customer success platforms to manage workflows, forecast renewals, and track account health. Communication & Relationship Building Excellent written, verbal, and interpersonal communication skills, including the ability to present to executive audiences. Strong relationship‑building skills with the ability to become a trusted advisor to customers and internal stakeholders. Operational Excellence Strong organizational and time‑management skills with the ability to prioritize a high‑volume, high‑touch book of business. Detail‑oriented, self‑motivated, and proactive with consistent follow‑through. Willingness to attend industry events, trade shows, and association meetings (including evenings/weekends as needed). Physical Demands and Working Conditions While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas utilizing the spoken word. May be required to sit and/or stand for long periods. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. May be required to lift or move 10+ pounds. SALARY AND BENEFITS RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $29.52 - USD $50.29 /Hr.

Customer Success Management
Account Management
Upsell and Cross-sell Strategies
Direct Apply
Posted 3 days ago
RI

Business Development Manager - Remote

RealPage, Inc.AnywhereFull-time
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Compensation$85K - 145K a year

Oversee and coach a sales development team, manage KPIs, and collaborate cross-functionally to drive revenue growth. | Requires 2+ years of sales experience, leadership skills, SaaS experience preferred, and proficiency with sales tools like Salesforce. | Overview The Mixed-Use Platform Sales team is looking for a BDR Manager who will help fuel our award-winning Sales team. A key member of the Sales organization, supporting our Buildium, Propertyware, and Value Added Services (VAS) focused BDR team. This individual will not only coach and lead a group of future closing sales reps, but will also work cross-functionally with Marketing and other departments to impact the business. This is a strategic role that requires a passion for sourcing and developing talent, getting individuals to the next step of their career, and having fun while doing it. Qualifications What you’ll do: Oversee the day-to-day operations of a business development team focused on sourcing new revenue opportunities from inbound, upsell, and value-added services channels. Be a true servant-leader, with a commitment to recruiting top talent, coaching that talent to be as successful as possible, and ultimately helping team members reach their career goals. Conduct weekly one-on-ones with business development representatives to provide coaching and sales process development. Actively manage team key performance metrics and drive activity volume, pipeline generation, and meeting conversion rates as a way to meet company objectives and profitability/revenue goals. Evaluate tools and processes to ensure that business development representatives are efficient in completing their responsibilities. Work as part of the overall Business Development and Revenue Operations team to build, enrich, and leverage our database to drive increased team output. Join and review prospect calls to provide assistance and feedback/coaching. Work cross-functionally with teams such as marketing and product to train the business development representatives as a way to increase output and foster career development. Ensure close alignment with the other Sales Managers, Sales Consultants, and Customer Success Managers so that opportunity hand-off is efficiently executed. What we’ll do: Provide organizational support to help you get the most out of your Mixed-Use journey. Deliver a servant leadership culture focused on helping you develop and progress as a sales leader. An organizational culture that is committed to solving for our customers, colleagues, and community. Surround you with a team that is intellectually curious, dedicated, and has a willingness to get the job done. A marketing, product, and support team that is committed to inspiring property managers to consider a Buildium or Propertyware partnership. A sales ecosystem that provides a clear path to helping you realize the next step in your career. What you’ll need: 2+ years of sales experience (SaaS experience preferred). Strong leadership and coaching skills -- inspire employees and partners, resolve conflicts, and influence beneficial outcomes. A proven track record of exceeding monthly, quarterly, and annual goals as an individual contributor, both in inbound and cold calling capacities. Superb people/collaboration skills -- able to prioritize and work cross-functionally, build trust and influence all levels of organization. Self-motivated and highly driven with excellent communication skills. Data-driven decision maker who focuses on process improvements and inspiring individuals to reach their full potential. Always committed to making the right decision on behalf of customers and colleagues. Energetic and passionate, with the ability to drive urgency Proficient with Salesforce and experience with other Sales tools. Benefits and Perks Casual and collaborative work environment Flexible time off Medical, dental & vision insurance 401(k) retirement plan with company match Parental leave Flexible spending and dependent care accounts Commuter benefits #LI-AP4 #LI-REMOTE At Buildium, we’re always looking for smart, driven, enthusiastic professionals who want to join our team. Our vision is to create a 100-year company with a mission of helping small businesses succeed — all while setting the highest standard for the way business should be done. Those aren’t just words on our wall — they are words we live by. We love what we do. We love what we’re building. And we love our customers. If that sounds like something you want to be a part of, we want to hear from you. Buildium is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, veteran or disability status. We celebrate diversity and are committed to building an inclusive work environment where all employees feel a sense of belonging while bringing their authentic self to the table and being valued for it. SALARY AND BENEFITS RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $85,000.00 - USD $144,600.00 /Yr.

Sales Leadership
Coaching and Mentoring
Team Management
Direct Apply
Posted 16 days ago
RI

Industry Content Marketing Manager

RealPage, Inc.AnywhereOther
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Compensation$106K - 180K a year

Own and execute industry-facing content programs, align them with demand generation and corporate messaging, and manage event storytelling and speaker programs. | Over 8 years of experience in content marketing or related fields, with proven ability to lead industry-facing programs and collaborate across teams. | Overview The Industry Content Marketing Manager ensures RealPage shows up to the multifamily industry with clear, consistent, and credible thought leadership. This role connects Demand Generation priorities, product narratives, and corporate messaging into industry-facing content programs that reinforce customer business challenges and priority topics such as Agentic AI. RealPage is looking for a strategic, hands-on marketer to own and evolve our most visible industry-facing programs across thought leadership, speaking, industry engagement, and event storytelling. While Demand Generation owns product- and persona-based campaign strategy and performance, and Communications leads corporate messaging and earned media, this role brings those strategies to life through scalable, industry-relevant content programs and executive visibility. Serving as a connective layer between Demand Generation, Product Marketing, Communications, and Events, this role ensures RealPage’s external presence is cohesive, intentional, and aligned to business priorities, while continuously raising the quality and consistency of our industry content. This is a highly collaborative role for a strategic content leader who can connect narrative to execution and operate comfortably across teams. Responsibilities What You’ll Do Own Industry-Facing Content Programs Lead and execute RealPage’s industry content programs, including thought leadership series, market intelligence webcasts, executive roundtables, research-led initiatives, and speaking engagements. Own program strategy and supporting content creation, establishing clear themes, structure, and editorial direction to ensure programs are cohesive, repeatable, and scalable. Translate Demand Generation priorities into industry-facing programs grounded in customer business challenges, supporting data, and solution benefits. Extend and Support Demand Generation Strategy Partner closely with Demand Generation to understand campaign goals, product focus, target audiences, and timing. Design content programs and narratives that extend campaign impact beyond individual channels through speaking, events, and executive-led moments. Ensure industry programs reinforce Demand Generation strategy without duplicating campaign execution or owning campaign-led asset creation. Partner with Communications and PR Collaborate with Communications to align industry programs with corporate messaging and brand positioning. Coordinate timing and messaging so owned programs, events, and earned media reinforce one another, while Communications retains ownership of media strategy and press relationships. Manage the Speaker and Speaking Program Own the end-to-end speaker program for industry conferences and events. Manage call-for-speakers submissions, abstracts, speaker bios, and presentation development. Partner with Product Marketing and Communications to ensure narrative quality and message discipline, while Product Marketing retains ownership of product messaging and demos. Shape Event Storytelling Partner with Events and Product Marketing to shape cohesive event storytelling and booth narratives that connect campaign themes, industry perspectives, and product value. Support pre- and post-event content that extends the value of event participation and reinforces key narratives. Champion Content Quality, Voice, and Consistency Own voice, tone, and quality standards across industry-facing content programs. Create and review assets to ensure clarity, consistency, and alignment with the RealPage brand. Develop editorial themes and narrative frameworks that support consistent storytelling while introducing new ideas and formats. Help integrate priority industry perspectives, such as Agentic AI, into thought leadership, speaking sessions, and event narratives in a credible and business-aligned way. What Success Looks Like Industry content programs clearly reinforce customer business challenges and Demand Generation priorities. Thought leadership, speaking, and events feel cohesive, intentional, and credible. Content quality, clarity, and consistency improve across marketing efforts. Cross-functional partners experience clear ownership, strong collaboration, and elevated output. Qualifications 8+ years of experience in content marketing, industry marketing, thought leadership, or integrated marketing within B2B SaaS or enterprise technology. Proven experience owning industry-facing content programs end-to-end, including strategy, execution, and supporting asset creation. Strong writing and editorial instincts, with the ability to elevate quality without becoming a bottleneck. Experience partnering closely with Demand Generation, Product Marketing, Communications/PR, and Events. Comfortable operating in a strategic, cross-functional role that requires influence and judgment. Multifamily, real estate, or PropTech experience is a plus. #LI-REMOTE #LI-JL1 Why RealPage RealPage is a global leader in multifamily technology, helping property owners and operators make smarter decisions across the renter lifecycle. This role plays a critical part in shaping how the industry experiences RealPage through thoughtful, aligned, and credible industry programs. SALARY AND BENEFITS RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $105,800.00 - USD $180,200.00 /Yr.

Content Strategy
CRM & Lifecycle Marketing
Cross-functional Collaboration
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Posted 17 days ago
RealPage, Inc.

Vice President, IT Risk & Governance

RealPage, Inc.AnywhereFull-time
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Compensation$155K - 281K a year

Lead IT risk, governance, and compliance programs, including SOX, NYDFS, and security controls, engaging stakeholders and managing assessments. | Minimum 10+ years in IT audit, risk, or governance roles with strong project management and stakeholder engagement skills, plus relevant certifications. | Overview Th is role leads IT Risk & Governance a s strategic leader, people manager, and senior practitione r . In this role, you will w ork with senior management and other stakeholders to develop and maintain a scalable control environment consistent with business objectives and regulatory obligations. This role requires personal experience and expertise in establishing, operating , and maturing a variety of IT - and InfoSec -supporting programs in the context of a large enterprise environment . Responsibilities • Lead the SOX ITGC governance program and projects related to ITGCs and security controls. • Engage 1 st LOD control owners , 3 rd LOD internal audit stakeholders, third-party assessors, and management as it relates to SOX, ITGCs, and security controls . • Lead the NYDFS Section 500 compliance program and associated projects. • Establish and operate an enterprise-wide security risk program , including the development of supporting artifacts and training of associated staff. • Lead projects to improve IT & security controls as part of risk treatment activities . • Develop and maintain IT & InfoSec governance program artifacts , including policies, standards, and procedures. • Consult with Product, Engineering, IT, and InfoSec stakeholders on SOX, NYDFS, PCI, and other frameworks. • Engage and manage service providers to outsource assessments and reviews. • Promote a strong culture of IT, security, risk, and control awareness and adherence to best practices within the teams. Qualifications • Bachelor’s degree in Business Administration , Accounting, Finance, Operations , C omputer S cience, Information Technology, or a related field. • Minimum 10 + years management experience in leading and managing IT audit projects , programs, and teams across a variety of industries with different processes and technology stack . • Exceptionally strong quantitative analysis skills and experience with formal process improvement practices, and strong analytical aptitude . • Excellent leadership, communication, interpersonal and presentation skills with the ability to work collaboratively across departments and influence stakeholders at all levels. • Ability to maintain confidentiality , when necessary . • Ability to challenge the status quo, go above and beyond, build and maintain trust, and strive for excellence . • Maintains exceptional communication, time management, project management, and organizational skills. Required • Relevant certifications (e.g., CIA, CISA, CRISC, CISM , CISSP) are a plus. • Strong project management experience with a sense of urgency and results-driven mindset . • Experience handling large , complex projects spanning different workstreams and enterprise initiatives. Salary And Benefits • RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: • Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $154,800.00 - USD $281,200.00 /Yr.

IT risk management
IT audit and controls
Regulatory compliance
Verified Source
Posted 22 days ago
RI

Senior Product Manager - HomeWiseDocs (REMOTE)

RealPage, Inc.AnywhereOther
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Compensation$95K - 161K a year

Lead product strategy, integrate AI technology, collaborate with teams, analyze feedback, optimize customer journey, and execute go-to-market plans for a SaaS platform. | 5+ years SaaS product management experience, preferably in PropTech or MortgageTech, strong analytical and communication skills, and experience with data tools like SQL and Power BI. | Overview HomeWiseDocs (HWD) is the industry’s most widely used technology solution for association management, trusted by nearly 80,000 associations and over 10.5 million residential units. As the Sr. Product Manager, you will lead the evolution of this market-leading PropTech and MortgageTech SaaS platform. Following the recent acquisition by Rexera, HWD is integrating Rexera’s cutting-edge Agentic AI technology to further enhance our platform’s capabilities and deliver even greater value to our customers. Responsibilities Drive product strategy and roadmap for HWD, focusing on innovation and growth. Lead the integration of Rexera’s Agentic AI technology to upgrade the HWD system. Collaborate with cross-functional teams (sales, engineering, marketing, compliance, operations, account management, customer support) to deliver high-quality SaaS products. Analyze customer feedback, market research, and competitive intelligence to prioritize enhancements. Optimize the customer journey and improve end user touchpoints. Plan and execute go-to-market strategies for new releases. Develop user personas and coordinate with technical teams to translate requirements into use cases. Review customer escalations and prioritize corrective actions. Monitor industry innovations and forecast business line performance. Qualifications 5+ years of SaaS product management experience. Experience with PropTech, MortgageTech, financial services, or transactional platforms preferred. Proven track record of driving product innovation and managing matrixed teams. Strong analytical skills; adept with tools like SQL, Power BI, and Excel. Deep understanding of UX design, experimentation, and data-driven growth strategies. Exceptional communication and consensus-building abilities. #LI-JL1 #LI-REMOTE Pay Range USD $94,700.00 - USD $161,300.00 /Yr.

SaaS product management
PropTech
MortgageTech
SQL
Power BI
Excel
UX design
Data-driven growth strategies
Cross-functional collaboration
Communication
Direct Apply
Posted 4 months ago
RealPage, Inc.

Submeter Field Team Lead (L.A. Based)

RealPage, Inc.AnywhereFull-time
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Compensation$49K - 83K a year

Supervise and perform submetering installations and maintenance, lead a small field technician team, ensure quality and customer satisfaction, and manage team operations. | High school diploma or higher with relevant experience, 3+ years submetering or related trade experience, California General Contractor’s License preferred, vendor certification on specific metering systems desired, and ability to travel extensively. | Overview This position is responsible for driving the quality and professional performance of the Field Services Team; the internal field team that performs submetering installations and/or maintenance nationwide. Responsibilities • Submeter Operations, an integral division of RealPage, is experiencing rapid growth. In this position, you will have the responsibility of supervising a smaller team of field technicians. Your duties will include onboarding new team members, conducting regular work reviews to identify areas for further training, and implementing process enhancements. The key factors that will contribute to your success in this role are ensuring customer satisfaction through delivering high-quality work, effectively communicating about the work performed through detailed notes and inventory tracking, maintaining productivity levels among team members, and ultimately driving overall team profitability. • The purpose of this role is to support the development of our future field leaders, aiming to improve their leadership abilities while carrying out their responsibilities as field technicians. It is ideally structured to allocate one day per week for performance coaching, planning, and reviewing schedules for the assigned team members, while the remaining four days are dedicated to installation or maintenance work in the field as a technician. • Assists field team leaders by supervising and/or participating in tasks such as recruitment, salary administration, implementing disciplinary measures, conducting performance evaluations, acknowledging achievements, approving expense reports, managing time off requests, facilitating career development, organizing training sessions, conducting staff meetings, and providing individual coaching. Primary Responsibilities • Effectively supervise a small team of field service technicians to guarantee the efficiency of all installations and continuous maintenance of meter systems and equipment, while delivering exceptional customer service. • Participate weekly field team meetings to ensure staff engagement and consistent communication amongst team members. • Participate in kick-off meetings to ensure correct utilization of RealPage resources and other challenges that may impact the job. • To guarantee the best performance and quality, conduct the installation, maintenance, testing, troubleshooting, and repair of AMR equipment (Tehama, Inovonics, Next Century, Aclara, and Cerenti) in the field. Additionally, address any network-related issues, including routers and phone lines. • Paying close attention to detail and ensuring accuracy are vital when entering meter data into the project management software [MOSS]. Qualifications • High school diploma or its equivalent, along with at least 5 years of previous work experience, or a post-secondary/associate degree with a minimum of 2 years of prior work experience (a bachelor's degree in a technical field is preferred). • Minimum of 3 years of experience in submetering or related skill trade. • Must have a California General Contractor’s License, Class B – General Building. Knowledge/Skills/Abilities • Vendor certified expertise in recognizing and resolving problems encountered with the Tehama, Inovonics, Next Century, Aclara, and Cerenti metering systems highly desired. • California General Contractor’s License, Class B – General Building highly desired. • Effective communicator with people skills, and the ability to collaborate effectively with cross-functional teams. • Proficient in Microsoft 365 (Teams, OneDrive, Word, Excel and Outlook), TCP/IP , router - networking, RF Knowledge and electrical troubleshooting with the ability to read low voltage wiring diagrams and controls flow diagrams. • Experienced in a role that involves interacting with customers, highly self-motivated with a strong passion and enthusiasm. • Ability to excel in a fast-paced work environment, dealing with complex issues on an ongoing basis while remaining composed under pressure. • Prior experience in construction, basic electrical wiring, and plumbing. • Prior experience in reading blueprints with the goal of creating a RF backbone / mesh network of repeaters for a multifamily property. • Prior experience with HVAC, Electrical wiring, or plumbing. Physical Demands and Working Conditions • This position may require working in all-weather environments including rain, snow, extreme cold or high heat. • This position necessitates engaging in physical activities such as walking, kneeling, twisting, turning, stooping, reaching, bending, and climbing up a 10-foot ladder for a prolonged duration. • Ability to drive without any restrictions (night, long periods of time) • Willingness to travel up to 75% of the time (not local - hotel stay) • Lift up to 50 lbs. • Position is remote and expectations is to be available between the hours of 8:00 am – 5:00 pm within your respective time zone. • Flexible to work overtime as needed to ensure the departmental task are completed according to established deadlines. Pay Range USD $23.46 - USD $40.00 /Hr.

Submetering systems (Tehama, Inovonics, Next Century, Aclara, Cerenti)
California General Contractor’s License, Class B
Electrical troubleshooting
TCP/IP networking
Microsoft 365
RF knowledge
Construction, HVAC, plumbing
Verified Source
Posted 5 months ago
RealPage, Inc.

Cust Succ Mgr II, Sales

RealPage, Inc.AnywhereFull-time
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Compensation$61K - 105K a year

Manage and grow mid-market customer accounts through strategic planning, relationship building, upselling, and collaboration with internal teams to meet revenue targets. | 2-5 years in customer success or revenue-driving roles, experience with upsell/cross-sell, strong executive presence, CRM proficiency (Salesforce preferred), excellent communication and organizational skills. | The Customer Success Manager - Mid Market is responsible for the performance, growth, and retention of accounts within their assigned vertical. The CSM is the primary relationship owner with the clients and drives success through a consultative and strategic approach to partnership. • * Proactively translate specific needs/business objectives of accounts into actionable and strategic account plans that drive realization of value for the customer. • Develop trusted relationships with customers to consultatively recommend new products and services resulting in upsell. • Analyze benchmarks, trends, and outliers within customer data. Work with Strategy teams to provide insights and recommendations to the customer based on findings. • Establish and maintain a high degree of recognition and influence with senior-level customer contacts. • Advanced knowledge of marketing strategies, competitive landscape, and points of differentiation. • Attend in-person customer meetings and/or industry conferences as needed; up to 25% of the time. • Meet and exceed quarterly revenue targets. • Collaborate with a variety of internal and external stakeholders to ensure customer satisfaction. • Resolve customer issues that arise with good judgment and decision making; escalate as necessary through appropriate channels. • Maintain accurate customer details in CRM (Salesforce.com) as required by management Required: • 2-5 years combined experience in Customer Success or other revenue driving customer-facing role required, ideally in software. • 2+ years experience generating, qualifying, accelerating, negotiating, and closing up-sell/cross-sell. • Bachelors or Masters degree preferred. KNOWLEDGE/SKILLS/ABILITIES Required: • Proven record of managing customer expectations and customer challenges • Prior experience leading and managing virtual teams including sales, product, customer care and marketing • Proven ability to manage complex, high-touch customers. • Strong Executive presence with demonstrated ability to command customer engagement at all levels within a cross matrixed organization. • Proven history of understanding competitive landscapes • Experience managing customer expectations, objections and complaints. • Experience with CRM systems, Salesforce preferred. • Excellent time management and organizational skills. • Excellent written, verbal and interpersonal communication skills. • Highly self-motivated, positive, adaptable, creative, and deals well with ambiguity. • Technically savvy with Microsoft Office Suite and Google Workspace. • Any certifications with Real Estate associations such as NARPM or CAI is highly desired. • Industry meetings with industry associations and trade shows may be required. (these may occur on evenings and weekends). • Self-motivated, hard-working, detail-oriented individual with punctual follow-up with clients on daily activities. • This individual needs to be a self-starter that is motivated by resolving client issues and selling solutions in order to collect commission income. #LI-AP4 #LI-REMOTE #LI-AP4 #LI-REMOTE Salary and Benefits RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: • Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. USD $61,400.00 - USD $104,600.00 /Yr.

Customer Success
Account Management
Salesforce
Upselling & Cross-Selling
Strategic Account Planning
CRM Management
Stakeholder Communication
Microsoft Office Suite
Google Workspace
Verified Source
Posted 5 months ago

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