R.E. Mason

Design, develop, test, deploy, and support enterprise applications, APIs, and cloud solutions while collaborating with teams and supporting modernization and automation. | Requires 3–5 years enterprise software development experience, bachelor's degree or equivalent, with skills in APIs, SQL, source control, cloud deployment, CI/CD, troubleshooting, and communication; Azure preferred. | As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. What R.E. Mason Offers Associates: R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates: Participation in the Employee Stock Ownership Program (ESOP) Retirement plan, including a Safe Harbor contribution Medical / Dental / Vision Insurance Employer paid Life Insurance and Long-Term Disability Insurance Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave Paid Parental Leave Paid company holidays Career Development Program Retirement and Financial Wellness program Employee Assistance Program (EAP) Alternative/Hybrid Work Schedules GENERAL DESCRIPTION This position is a Level II Software Developer supporting R.E. Mason's enterprise applications and software products. The successful candidate will have 3-5 years' experience in software development on enterprise applications and will be a highly communicative, detail-oriented, career-minded individual with the ability to multitask and work with a cross-functional development team. The successful candidate must be customer service oriented, resourceful, and able to take ownership of assignments through completion. This role includes the design, development, testing, deployment, and support of business applications, web applications, APIs, cloud services, enterprise integrations, ERP solutions, databases, and development automation. The developer will work with business users and technical team members to understand requirements and develop secure, reliable, and maintainable solutions that support company operations and customer-facing products. In addition to application development, this role will participate in the continued modernization of R.E. Mason's software and integration architecture, including Azure cloud services, event-driven integrations, CI/CD automation, Infrastructure as Code, data platforms, and other technologies as business needs evolve. SPECIFIC RESPONSIBILITIES Understand business and customer requirements and translate them into working code and technical solutions. Provide recommendations on coding approaches, solution design, and software systems architecture. Design, develop, test, deploy, and support software across frontend, backend, API, integration, database, and cloud layers. Develop code in multiple languages such as, but not limited to, TypeScript/JavaScript, C#, Python, Java, SQL, PL/SQL, and T-SQL. Develop and maintain web applications and reusable user-interface components using frameworks such as React. Create and consume REST/OData APIs, event-driven integrations, and third-party system interfaces. Develop and support IFS Cloud/ERP solutions and related enterprise applications and integrations. Develop and deploy Azure solutions and participate in CI/CD automation and source-controlled Infrastructure as Code. Apply secure development practices including authentication and authorization, secrets management, least-privilege access, and appropriate data or tenant isolation. Participate in QA test plan development, automated testing, code reviews, release validation, and production support. Troubleshoot, debug, upgrade, and support existing and legacy software and integrations. Gather and evaluate user feedback, recommend and execute improvements, and create technical documentation for reference and reporting. REQUIRED COMPETENCIES Familiarity with Agile/Scrum development methodologies. Experience with software design, development, testing, and support in an enterprise environment. Knowledge of one or more coding languages such as TypeScript/JavaScript, C#, Python, Java, SQL, PL/SQL, or T-SQL and related frameworks/systems. Experience developing or supporting web applications, APIs, backend services, integrations, or similar enterprise software. Good understanding of REST APIs, HTTP, JSON, and common authentication and authorization concepts. Working knowledge of relational databases and SQL. Prior experience with Git, Bitbucket, or another source control platform and collaborative code review practices. Understanding of cloud-based application development and deployment; Microsoft Azure experience is strongly preferred. Understanding of CI/CD and automated deployment practices. Ability to troubleshoot and debug software across multiple systems and application layers. Ability to learn new languages, technologies, platforms, and business processes. Excellent written and verbal communication skills, resourcefulness, attention to detail, time management skills, and teamwork. REQUIRED EDUCATION & EXPERIENCE BSc/BA in Computer Science, Engineering, Information Systems, or a related field, or equivalent relevant professional experience. 3-5 years' experience in software development on enterprise applications or other business-critical systems. PREFERRED EXPERIENCE / COMPETENCIES Experience developing full-stack web applications using React/TypeScript and backend APIs or services. Experience with Microsoft Azure services such as Azure Functions, Service Bus, Event Hubs, Key Vault, and Microsoft Entra ID. Experience with Infrastructure as Code and automated deployment technologies such as Bicep or Terraform. Prior experience with IFS Cloud, including OData/projections, workflows/events, Oracle, or PL/SQL. Enterprise integration or iPaaS experience with platforms such as MuleSoft/Anypoint, Power Automate, or Boomi. Experience with data platforms such as Databricks, Azure Data Explorer/Kusto, or similar technologies. Experience building or supporting multi-tenant SaaS, microservice/serverless, or cloud-migration solutions. Experience with AI/LLM-enabled application development, agent frameworks, or AI-assisted development tools. Experience using ticketing and documentation systems such as Jira and Confluence and source control platforms such as Bitbucket. RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465. This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.

Lead IT infrastructure, end-user support, and cybersecurity operations ensuring secure and reliable environment while managing budgets and mentoring teams. | 7+ years IT infrastructure or cybersecurity experience with 2+ years managing technical teams and strong hands-on Microsoft 365, Azure, and security technology skills. | As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. What R.E. Mason Offers Associates: R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates: Participation in the Employee Stock Ownership Program (ESOP) Retirement plan, including a Safe Harbor contribution Medical / Dental / Vision Insurance Employer paid Life Insurance and Long-Term Disability Insurance Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave Paid Parental Leave Paid company holidays Career Development Program Retirement and Financial Wellness program Employee Assistance Program (EAP) Alternative/Hybrid Work Schedules General Description The IT Infrastructure & Security Manager plays a critical role in ensuring R.E. Mason’s IT environment is reliable, secure, and positioned to support continued growth. This leader will own day-to-day IT operations while driving improvements in structure, visibility, and overall service delivery. In this role, you will lead a cross-functional IT function spanning infrastructure, end-user support, and cybersecurity—balancing hands-on technical execution with leadership responsibilities. You will have the opportunity to shape how IT operates within a growing organization and directly impact how technology supports the broader business. Success Profile IT operations are well-coordinated and predictable, with clear ownership of issues and initiatives Stakeholders experience high confidence in IT delivery, driven by consistent communication and follow-through Issues are proactively surfaced, clearly communicated, and effectively managed across the organization Help desk and infrastructure teams operate with clear accountability and defined priorities Cybersecurity and compliance efforts are well-organized, visible, and understood by leadership The IT function is viewed as reliable, responsive, and professionally managed Specific Responsibilities IT Operations & Infrastructure Own the performance, availability, and reliability of IT infrastructure and core platforms Lead system administration activities including patching, upgrades, backups, and disaster recovery planning Oversee infrastructure lifecycle management (hardware refresh, upgrades, capacity planning) Help Desk & End User Support Manage and develop a team of help desk technicians and system administrators Establish and optimize a tiered support model (Tier 1 / Tier 2 / Tier 3 escalation) Monitor ticket volumes, SLAs, and user satisfaction; drive continuous improvement in support delivery Ensure effective onboarding, training, and knowledge base development for end users Provide clear, consistent communication to end users and internal stakeholders regarding issue status, expectations, and resolution timelines Cybersecurity & Compliance Own cybersecurity operations including endpoint protection, identity management, vulnerability remediation, and incident response Lead compliance initiatives (NIST SP 800-171, client-driven requirements, internal security policies) Support audits, risk assessments, and evidence collection in coordination with GRC resources Manage tools such as SIEM, EDR, MFA, and access control systems Clearly communicate risks, gaps, and remediation priorities to leadership in a concise, decision-oriented manner Budgeting, Procurement & Vendor Management Develop and manage IT operating and capital budgets Lead purchasing decisions for hardware, software, and security tools Manage vendor relationships (licensing, support agreements, renewals, and performance) Optimize cost vs. performance across infrastructure, licensing, and support models Leadership & Team Development Recruit, mentor, and develop IT team members across help desk and system administration Establish clear roles, priorities, and accountability across the team Maintain visibility into work in progress, risks, and key initiatives Ensure strong follow-through on commitments and consistent communication across stakeholders Balance hands-on execution with leadership responsibilities Strategy & Continuous Improvement Define and execute IT infrastructure and cybersecurity roadmap Identify and implement improvements to tools, processes, and service delivery Partner with business units to align IT services with operational needs Support broader digital transformation and system enablement initiatives Implement and lead structured work management practices using Agile/Scrum methodologies, leveraging tools such as Jira to manage priorities, track work, and establish consistent team execution rhythms (e.g., sprint planning, standups, retrospectives) Qualifications Required Competencies US Citizenship with a valid driver’s license required Excellent communication and interpersonal abilities. Ability to work in team environment; a team player Self-directed, self-motivated, and detail oriented Customer focused Highly organized, reliable, and ownership-oriented Required Education & Experience 7+ years of experience in IT infrastructure, system administration, or cybersecurity roles 2+ years of experience managing technical teams Strong hands-on experience with: Microsoft 365 / Azure / identity management Server, network, and endpoint infrastructure Security technologies (EDR, SIEM, MFA, vulnerability management) Experience with IT service management / ticketing systems Experience supporting or leading cybersecurity compliance initiatives Experience implementing Agile/Scrum practices and using tools such as Jira or similar platforms for work management Preferred Experience/Competencies Experience with NIST, ISO 27001, SOC 2, or similar frameworks Experience in hybrid IT/OT environments (manufacturing or industrial clients) Relevant certifications (Microsoft, CISSP, Security+, CCNA, etc.) Experience with disaster recovery and business continuity planning Physical Requirements Standing Walking Sitting Kneeling Reaching Overhead Climbing Pushing and Pulling Lifting - 30 pounds Using a Computer Using a Telephone Driving RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465. This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.