Raymondjames

Lead and oversee cross-site supervisors managing account operations to ensure service quality and process consistency. | Manage multiple teams, drive operational performance, and obtain FINRA certifications within 120 days. | Job Description Summary Job Description This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in one of the following locations: St. Petersburg, FL, Memphis, TN or Southfield, MI. In addition to the responsibilities outlined below, this role will provide leadership and oversight for a team of cross-site Supervisors responsible for delivering consistent, high-quality service across core operational functions. The Operations Manager will directly support multiple supervisors whose teams manage account opening and maintenance activities, assisting advisors and clients via both phone and email channels. This role is accountable for ensuring consistent execution of processes and service standards across locations, driving alignment in performance expectations, workflows, and client experience. The Operations Manager will monitor key performance indicators related to service levels, quality, accuracy, and timeliness, and will partner with Supervisors to identify trends, address gaps, and implement improvements. The Operations Manager will play a critical role in coaching and developing Supervisors, ensuring they are equipped to effectively lead their teams, manage performance, and foster a culture of accountability and continuous improvement. This includes reinforcing best practices in service delivery, escalation management, and operational execution. Additionally, this role will collaborate closely with peer leaders, including Directors and other Managers within the department, to support broader operational strategies and initiatives. The Operations Manager will help drive consistency across functions, contribute to process improvement efforts, and ensure that frontline insights are incorporated into decision-making. Success in this role requires the ability to lead through others, manage across multiple sites, and balance day-to-day operational oversight with a focus on enhancing service quality, efficiency, and the overall advisor and client experience. Responsibilities • Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both). • Manage day-to-day service operations, developing and/or delivering a plan and outcomes for a service operations area with guidance from senior colleagues. • Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues. • Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals. • Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives. Skills • Works at an advanced level to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically works independently and provides guidance. • Operates as a recognized expert to deliver required services to clients to the required standards. Typically known as a subject matter authority. • Works at an advanced level to orient work in a workflow to plan, organize, and execute the steps it takes to achieve higher efficiencies. Typically works independently and provides guidance. • Works at an advanced level to review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required. Typically works independently and provides guidance. Licenses/Certifications • SIE required or ability to obtain within 120 days (as required by FINRA), provided that an exemption or grandfathering cannot be applied. • Series 99 required, or ability to obtain within 120 days (as required by FINRA). Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination. Education High School (HS) (Required) Work Experience General Experience - 6 to 10 years, Manager Experience - 3 to 6 years Certifications s99 - Operations Professional Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA) Travel Less than 25% Workstyle Hybrid The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com. At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-CA1

Lead operational teams to improve service quality, training, and onboarding processes. | Over 15 years of management experience with ability to lead complex operational functions and develop strategic plans. | Job Description Summary Job Description This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in one of the following locations: St. Petersburg, FL or Southfield, MI. In addition to the core operational leadership responsibilities outlined below, this role will oversee a diverse portfolio of teams responsible for enabling service excellence, associate readiness, and advisor experience across the organization. The Director will provide strategic and day-to-day leadership for functions including Training, New Hire Onboarding, Call Quality & Analytics, Processing Quality Assurance, Documentation, and Team Leads. This includes designing and executing scalable programs that ensure new and tenured associates are effectively trained, consistently coached, and supported by clear procedures and performance insights. The role will be accountable for establishing quality standards, leveraging analytics to drive performance improvements, and ensuring documentation is accurate, accessible, and aligned to evolving business needs. This leader will also oversee teams that directly support advisors and internal partners across key service channels. Responsibilities include leadership of account opening and maintenance operations, supporting advisors and their clients via phone and email, with a strong focus on accuracy, timeliness, and service quality. Additionally, the Director will lead the internal support desk, ensuring associates receive timely guidance and resolution to service-related inquiries, enabling consistent and confident client support. The role will further own the transitioning advisor account opening experience, ensuring a seamless, efficient, and well-coordinated onboarding process for new advisors and their client accounts. This includes close partnership with cross-functional stakeholders to reduce friction, improve cycle times, and enhance the overall onboarding experience. Success in this expanded scope will require the ability to lead through complexity, drive alignment across multiple functions, and utilize data-driven insights to continuously improve operational performance, quality outcomes, and both associate and advisor experiences at scale. Responsibilities: • Support the overall organizational strategy by developing and delivering operational plans and outcomes for a large portion of the business. • Manage and report on the performance of the function/business area; set appropriate performance objectives for direct reports and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of annual business objectives. • Communicate the function's strategy and its relationship to the organization's mission, vision, and values; clarify the actions needed to implement this strategy within the area of responsibility; motivate people to commit to the mission, vision, and values and do extraordinary things to achieve the organization's business goals. • Develop the strategy for a significant area of responsibility, such as a function, anticipating complex issues, challenges, and opportunities. Ensure the strategy is successfully implemented and meets medium-term business needs. • Identify the capabilities needed to meet the current and emerging business needs of a significant business area. Evaluate current capabilities, identify gaps, and prioritize development activities. Motivate others to develop their capabilities and fulfill their personal potential. Build capabilities elsewhere in the organization through mentoring and other informal methods. Skills: • Review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required. • Shift into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment, and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. • Plan and manage small project work assignments within desired cost, time and quality parameters. • Orient work in a workflow to plan, organize, and execute the steps it takes to achieve higher efficiencies. Licenses/Certifications: • SIE required or ability to obtain within 120 days (as required by FINRA), provided that an exemption or grandfathering cannot be applied. • Series 99 required, or ability to obtain within 120 days (as required by FINRA). Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination. Education High School (HS) (Required) Work Experience General Experience - More than 15 years, Manager Experience - 10 to 15 years Certifications s99 - Operations Professional Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA) Travel Less than 25% Workstyle Hybrid The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com. At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-CA1

Manage daily operations, lead teams, and drive process improvements to ensure service excellence and compliance. | Requires 6-10 years general experience with 3-6 years in management, knowledge of financial services operations, and FINRA certifications or ability to obtain them. | Job Description Summary We are seeking a strategic and results-driven leader to manage the Account Transfers function within Operations, translating business strategy into scalable programs, processes, and operational plans for a complex environment. This role oversees daily operations, ensuring high performance, service excellence, and compliance with policies and regulatory requirements. The Manager drives execution of business plans, leads large-scale projects, and uses data insights to improve efficiency and outcomes. Operating with a high degree of independence, this role resolves complex issues, partners with internal and external stakeholders, and fosters a culture of accountability, coaching, and continuous improvement aligned to organizational goals. This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in one of the following locations: St. Petersburg, FL, or Southfield, MI. Job Description Responsibilities • Oversee a defined operational area, ensuring effective service delivery and continuous improvement. • Manage day-to-day operations, including planning, assigning, monitoring, and evaluating work across teams and subordinate leaders. • Perform human resource management activities such as interviewing, hiring, performance management, coaching, mentoring, and development planning. • Establish operational objectives and develop processes and procedures to ensure efficient, high-quality, and timely workflows. • Prepare, review, and manage operational budgets; monitor financial performance and implement control mechanisms. • Analyze performance metrics, identify trends, and implement corrective actions and process improvement initiatives. • Prepare and present management reports, including operational updates, project progress, and ad hoc analyses. • Interpret, apply, and recommend improvements to organizational policies and procedures. • Communicate and execute business plans, aligning team efforts with organizational strategy, mission, and values. • Coordinate across multiple teams and functional areas to ensure alignment and resolution of issues. • Balance competing priorities, resources, and timelines in a fast-paced environment. • Maintain strong relationships with leadership and internal stakeholders to support operational success. Knowledge of: • Investment concepts, practices and procedures used in the securities industry. • Financial services and operations Skills: • Advanced ability to plan, organize, and optimize workflows to drive efficiency and effectiveness. • Strong leadership skills with the ability to lead teams, set expectations, and hold individuals accountable. • Expertise in coaching, mentoring, and developing talent. • Excellent verbal and written communication skills, including facilitating meetings and influencing stakeholders. • Ability to interpret policies, apply them effectively, and recommend improvements. • Strong analytical skills with the ability to identify trends, evaluate data, and implement solutions. • Proven ability to balance competing priorities and adapt to changing demands. • Skilled in collaborating across functions and building strong working relationships at all organizational levels. • Ability to anticipate obstacles, assess risks, and develop alternative strategies. • Experience preparing budgets, reports, and performance metrics. • Strong problem-solving and decision-making capabilities. • Proficiency in standard office equipment and business software applications. • Ability to work independently while also contributing effectively in a team environment. • Capability to initiate and lead projects, analyze business impacts, and drive results. • Utilize AI-driven approaches to streamline workflows and operational tasks. • Ability to lead strategic efforts to enhance associate engagement. Licenses/Certifications • SIE required or ability to obtain within 120 days (as required by FINRA), provided that an exemption or grandfathering cannot be applied. • Series 99 required, or ability to obtain within 120 days (as required by FINRA). Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination. Education Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Finance, High School (HS) (Required) Work Experience General Experience - 6 to 10 years, Manager Experience - 3 to 6 years Certifications s99 - Operations Professional Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA) Travel Less than 25% Workstyle Hybrid The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com. At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-SJ1

Support HR systems projects, analyze business needs, collaborate with stakeholders, and contribute to HR technology transformation initiatives. | Bachelor's degree, 3-6 years HR product management or business analysis experience, Workday experience preferred, PMP certification required. | Job Description As a Configuration and Reporting Analyst in the HR Transformation team, you will collaborate with stakeholders to understand business needs, resolve issues, and improve processes through the use of Workday and related HR technologies. This role supports the planning and execution of Talent Development & Learning transformation initiatives, including change strategy, training, and adoption. You will contribute to defining functional designs, partner with developers on technical solutions, support testing efforts, and ensure the successful deployment of enhancements and system updates. Essential Duties and Responsibilities Portfolio & Project Support • Support governance and delivery of HR systems projects and programs. • Apply a change mindset to planning, execution, and monitoring of business activities. • Assist in gathering requirements, analyzing data, and coordinating stakeholder consultations. • Contribute to project deliverables and ensure alignment across HR functions. Business Analysis • Interpret business needs and recommend solutions to improve HR processes. • Review existing operations and support innovation efforts to drive continuous improvement. • Collaborate with stakeholders, IT, and vendors to evaluate and implement technology solutions. Stakeholder Engagement • Develop and maintain stakeholder engagement plans to ensure needs and concerns are addressed. • Provide insights and recommendations to business leaders to support policy and project implementation. • Foster collaboration across business units to support creativity and innovation. Team Collaboration • Participate in team planning, estimation, and resource coordination. • Support training, coaching, and knowledge sharing within the team. • Contribute to a positive team culture focused on outcomes and continuous learning. Skills & Competencies • Accountability and commitment to results. • Strong problem-solving and decision-making skills. • Effective communication and listening across diverse audiences. • Adaptability in dynamic environments. • Collaborative mindset and partnership-building skills. • Ability to manage ambiguity and sensitive data with discretion. Education & Experience • Bachelor's Degree required. • 3 to 6 years of experience in HR product management or business analysis. • Experience supporting talent development and learning functions, including compliance and regulatory learning. • Workday experience strongly preferred. • Experience with Oracle Cloud Talent or SumTotal is a plus. Education Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Data Processing Work Experience Manager Experience - 3 to 6 years Certifications PMI Project Management Professional (PMP) - Project Management Institute (PMI) Salary Range $100,000.00-$130,000.00 Travel Less than 25% Workstyle Remote At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.