Rasa

Providing technical support, troubleshooting complex enterprise issues, and creating knowledge base content. | Extensive technical support experience with enterprise environments, troubleshooting skills, and familiarity with Windows, Linux, VMware, and networking. | Your turn to start the conversation. Write the future at Rasa. Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision. Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI. That’s Rasa. That’s our message. Join us and add yours. SUMMARY We’re looking for a Pre-Sales Solutions Engineer to join our Go-to-market team. You will be working closely with our Account Executives to help knock down any technical barriers to the adoption of Rasa’s products and present our technology to solve enterprise prospect’s critical business challenges. You will also guide key accounts through the proof of concept or evaluation process, which can involve building demos, giving technical presentations or helping with an architecture review. You will be reporting to the Director, Solutions Engineering. Full-time - 100% remote - Location: USA (all time zones) This is a remote position, but we cannot hire anybody outside of the USA for this position. Rasa can not assist with work authorization (visa sponsorship) for this position. ABOUT THIS ROLE We’re a startup, so you’ll have to be comfortable rolling up your sleeves and doing whatever is required to support our mission. We're scaling our Go to Market team including our pre-Sales team to be technical liaisons for our Sales team. As a Pre-Sales Solutions Engineer, you'll make an impact on your team by: Engage with enterprise prospects by presenting Rasa’s technology while addressing any technical questions or concerns that come up during the sales cycle Develop a deep understanding of Rasa’s products and technology and work closely with the Product and Sales teams to resolve technical blockers Educate prospects on Rasa’s products Build demo assistants to showcase our technology for prospects' use cases Ensure that the proof of concepts and the technical evaluations are successful Collect market insights and product feedback from conversations with prospects and pass them on to the product team ABOUT YOU 4+ Years in a customer-facing role (Sales/Solutions Engineer or similar) Experience in Software Engineering through a previous role or education Experience in working with Fortune 500 companies You should be comfortable with at least one programming language (ideally python) Great presentation skills with the ability to speak in front of audiences both large and small Strong desire to help people, problem-solving skills, and attention to detail Ability to travel at least 30% of the time Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you! MEET YOUR TEAM The Solutions Engineering (SE) Team at Rasa is the functional and technical bridge between our cutting-edge conversational AI platform and the world’s most ambitious enterprises. We don’t just "demo" software; we act as trusted advisors, helping prospective customers navigate the complex AI landscape to build solutions that drive genuine business impact. We are a lean, high-impact group of technical storytellers. Currently, the team consists of: Director of SE and resident player-coach, who stays close to the tech while guiding our global strategy. A Global Footprint: We are a distributed team across North America and Europe. Currently, we have 1.5 SEs covering North America and 2 SEs based in England and France. WHAT YOU CAN EXPECT FROM US Flexible hours and a dedicated remote budget A stipend for professional development & 6 paid education days to help you grow within your role Unlimited PTO + paid sick leave + paid public holidays A Macbook, and other tech to help you do your job We have regular remote team events, as well as an annual company-wide offsite Health benefits 401(k) contribution with up to 4% match Equity options You can find more information about our benefits per location here: Rasa Perks & Benefits ABOUT US Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence. FREQUENTLY ASKED QUESTIONS You can find answers to FAQs from candidates about this role specifically on our Pre-Sales Solutions Engineer FAQs sheet. Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age. Please be mindful of the hiring location(s) listed. You must be located in and a resident of the location(s) listed for us to proceed with your application.

Create and edit strategic B2B content across multiple channels focused on machine learning and conversational AI topics to support marketing campaigns. | 10+ years writing for B2B tech audiences, strong editorial skills, familiarity with SaaS or AI content, SEO and growth marketing knowledge, and ability to manage multiple content streams independently. | Freelance B2B Content Strategist & Writer (Maternity Leave Coverage) Contract Duration: August 12, 2025 – January 10, 2026 Hours: ~30-40 hours/week (flexible based on deliverables) Location: Remote We’re seeking a skilled and strategic B2B content writer to cover a maternity leave on our marketing team. This role supports content creation across channels, focusing on machine learning and conversational AI topics. You’ll work closely with product marketing, sales, and design to create content that drives awareness and engagement across the funnel. Key Responsibilities • Write and edit high-quality content, including: • 4-5 blog posts per month (e.g., thought leadership, partner announcements, SEO content) • Campaign assets: ebooks, blueprints, case studies, press releases, landing pages, one-pagers • Monthly newsletter (curation + editorial writing) • Social media and email copy to support launches and campaigns • Provide copy support for GTM campaigns, product launches, and website updates • Edit and proofread public-facing content for clarity, tone, grammar, and brand consistency • Support awards and speaker submission processes with compelling copy • Track and update campaign docs, briefs, and project status in tools like Asana Requirements • 10+ years of experience writing for B2B tech audiences, ideally in SaaS or AI • Proven ability to distill complex technical topics (ML, NLP, conversational AI) into clear, engaging content • Strong editorial judgment and excellent command of tone and grammar • Experience writing for both awareness and demand gen (TOFU–BOFU) • Confident working independently and managing multiple content tracks • Familiarity with growth marketing, SEO, and cross-channel content strategy • Experience collaborating with product marketing, sales, and design teams • Proficiency with tools like Google Docs, Asana, and CMS platforms • Bonus: Experience working with or writing about open-source software or developer tools Please be mindful of the hiring location(s) listed. You must be located in and a resident of the location(s) listed for us to proceed with your application.