Rasa

Manage enterprise customer accounts to drive adoption, retention, and expansion through onboarding, QBRs, and renewals. | Experience managing SaaS enterprise accounts, conducting QBRs, driving revenue growth, and working with IT stakeholders. | Your turn to start the conversation. Write the future at Rasa. Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision. Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI. That’s Rasa. That’s our message. Join us and add yours. SUMMARY We’re looking for a Customer Success Manager to join our Go-to-market team. Your main goal will be to establish strong, scalable customer relationships that drive adoption, retention, and expansion You will be reporting to the Head of Customer Success. Full-time - 100% remote - Location: USA, East Coast This is a remote position, but we cannot hire anybody outside of the USA for this position. Rasa can not assist with work authorization (visa sponsorship) for this position. ABOUT THIS ROLE Since we're a startup, we need someone who's ready to jump in, be hands-on, and do whatever it takes to help us achieve our goals. We are hiring a Customer Success Manager to support our company's growth by investing in our customers' success, driving retention and expansion, and ensuring customers achieve long-term value. As a Customer Success Manager, you'll make an impact on your team by: Own a book of business of Rasa's enterprise customers, acting as their primary point of contact throughout the post-sale lifecycle (including renewals and expansions). Ensure customers onboard successfully and adopt Rasa effectively, working closely with stakeholders at all levels to unblock and enable. Run kick-off calls, project meetings, QBRs, and renewals with professionalism and impact. Identify expansion opportunities within your accounts, contributing to overall revenue growth. Proactively address challenges, manage escalations, and maintain strong communications with customers. Drive business value realization across the customer lifecycle and consistently surface that value back to customers through data, insights, and outcomes. Maintain accurate account health and renewal forecasting to support broader retention planning. ABOUT YOU You’ve managed a book of business and know how to run QBRs, onboardings, and renewals. You have experience driving upsells and cross-sells, contributing to revenue growth. You’ve held a technical role in the past, or regularly worked in a customer-facing role with technical / IT stakeholders; you can handle technical conversations and know when/how to escalate. You’ve worked with large customers in a SaaS/technology context. Excellent interpersonal skill: You communicate clearly, operate in a structured manner, and you build lasting customer relationships. Cross-functional partnerships: Proven ability to collaborate cross-functionally with internal and external stakeholders Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you! MEET YOUR TEAM Rasa Customer Success sits in the Go To Market organisation and is currently a size of four CSMs and growing with the growth of our business. The team is spread out globally, 50/50 between EMEA and NAMER. WHAT YOU CAN EXPECT FROM US Flexible hours and a dedicated remote budget A stipend for professional development & 6 paid education days to help you grow within your role Unlimited PTO + paid sick leave + paid public holidays A MacBook, and other tech to help you do your job We have regular remote team events, as well as an annual company-wide offsite Health benefits 401(k) contribution with up to 4% match Equity options You can find more information about our benefits per location here: Rasa Perks & Benefits ABOUT US Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence. FREQUENTLY ASKED QUESTIONS You can find answers to FAQs from candidates about this role specifically on our Senior CSM FAQs sheet. Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age. Please be mindful of the hiring location(s) listed. You must be located in and a resident of the location(s) listed for us to proceed with your application.

Create and edit strategic B2B content across multiple channels focused on machine learning and conversational AI topics to support marketing campaigns. | 10+ years writing for B2B tech audiences, strong editorial skills, familiarity with SaaS or AI content, SEO and growth marketing knowledge, and ability to manage multiple content streams independently. | Freelance B2B Content Strategist & Writer (Maternity Leave Coverage) Contract Duration: August 12, 2025 – January 10, 2026 Hours: ~30-40 hours/week (flexible based on deliverables) Location: Remote We’re seeking a skilled and strategic B2B content writer to cover a maternity leave on our marketing team. This role supports content creation across channels, focusing on machine learning and conversational AI topics. You’ll work closely with product marketing, sales, and design to create content that drives awareness and engagement across the funnel. Key Responsibilities • Write and edit high-quality content, including: • 4-5 blog posts per month (e.g., thought leadership, partner announcements, SEO content) • Campaign assets: ebooks, blueprints, case studies, press releases, landing pages, one-pagers • Monthly newsletter (curation + editorial writing) • Social media and email copy to support launches and campaigns • Provide copy support for GTM campaigns, product launches, and website updates • Edit and proofread public-facing content for clarity, tone, grammar, and brand consistency • Support awards and speaker submission processes with compelling copy • Track and update campaign docs, briefs, and project status in tools like Asana Requirements • 10+ years of experience writing for B2B tech audiences, ideally in SaaS or AI • Proven ability to distill complex technical topics (ML, NLP, conversational AI) into clear, engaging content • Strong editorial judgment and excellent command of tone and grammar • Experience writing for both awareness and demand gen (TOFU–BOFU) • Confident working independently and managing multiple content tracks • Familiarity with growth marketing, SEO, and cross-channel content strategy • Experience collaborating with product marketing, sales, and design teams • Proficiency with tools like Google Docs, Asana, and CMS platforms • Bonus: Experience working with or writing about open-source software or developer tools Please be mindful of the hiring location(s) listed. You must be located in and a resident of the location(s) listed for us to proceed with your application.