Raintree Systems

Conduct deep-dive root cause analysis for escalated technical issues, investigate high-level escalations, diagnose HL7 and API failures, and author technical documentation. | Requires 4+ years in technical support or application engineering, expertise in MySQL, HL7, APIs, and familiarity with HIPAA and SOC2 security protocols. | Job Description: • Conduct deep-dive root cause analysis for escalated technical issues • Investigate high-level escalations by interrogating application logs, auditing system workflows, and performing code-level reviews • Diagnose and resolve HL7 and API failures • Translate sophisticated technical findings into actionable, developer-ready bug reports • Author technical documentation and advanced Knowledge Base articles to empower Tier 1 and 2 teams Requirements: • B.S. in Computer Science, Health Informatics, or a related technical field (or equivalent experience) • 4+ years in a technical support or application engineering role, ideally within the Healthcare SaaS space, demonstrating expert technical aptitude • Familiarity with HIPAA regulations and SOC2 security protocols regarding Patient Health Information (PHI) • Must be able to flex your work to meet the needs of the team and our clients. • Expert level in writing MySQL queries • Strong working knowledge of HL7 and APIs • Ability to parse through application logs to trace a request through the stack Benefits: • Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Technical documentation and knowledge transfer opportunities

Manage sales territory to meet targets, prospect and qualify new customers, maintain pipeline and forecasts, negotiate contracts, and represent company solutions. | Bachelor's degree or relevant experience, 5+ years sales success in SaaS/Healthcare IT, EMR/EHR sales preferred, strong communication and CRM skills. | Description: • Independently manage a sales territory to achieve assigned quarterly and annual sales targets while working as part of a team • Generate new business from product and services sales to mid-sized to large Physical Therapy practices • Prospect for potential customers using direct methods, such as calls and face-to-face meetings, and indirect methods such as networking • Identify and qualify new prospects to continually build pipeline • Promptly and effectively engage with prospects identified through marketing lead generation efforts • Provide useful feedback to marketing group on lead quality • Accurately track each prospect through the sales stages within CRM system • Manage current quarter business and subsequent quarters' pipeline proactively and consistently • Drive the sales cycle from initial customer engagement to closure • Provide accurate forecasts around sales pipeline on a monthly basis • Implement business and marketing initiatives to drive quota achievement • Develop and maintain key account plans that identify opportunities to deliver value, including strategic motivators, main stakeholders, buying processes, and forecasted sales • Articulate and evangelize the vision and positioning of the organization and its solutions to differentiate capabilities to clients • Develop and maintain a high level of domain and competitive knowledge on industries and products to leverage in the sales cycle • Effectively demonstrate products and services • Provide feedback to Sales Management related to the market and competitor environment • Contract negotiations with prospective clients • Travel within assigned territory and/or for industry events up to 50% of the time Requirements: • Bachelor's degree or relevant work experience. Doctorate of Physical Therapy (DPT) welcomed. • At least five years of documented success in sales within SaaS/Healthcare IT industries. • Experience selling EMR/EHR or other Systems of Record preferred • Knowledge of the healthcare IT industry and/or healthcare practice experience preferred. • General computer proficiency, including working knowledge of Google Suite, Microsoft Office Applications (Word, PowerPoint, Excel, etc.), Outreach.io and Salesforce.com • Well-developed verbal, listening and phone communication skills • Good written communication skills with the ability to write routine correspondence • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Benefits: • Remote Work/Work From Home • Paid Time Off/11 Paid Holidays/Year-End Holiday Break • Health, Dental, Vision, HSA/FSA, 401K with Company Match • Disability & Life Insurance • Employee Assistance Program • Paid Parental Leave