RainFocus

Lead client engagement and success efforts to drive adoption and retention of the RainFocus platform. | Requires 3+ years client success experience, strong communication, and ability to manage client relationships in a SaaS environment. | RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Client Success Manager. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting. About the Role As a Client Success Manager, you lead the way with clients, harnessing your understanding of their goals and objectives to deliver value through the RF platform. In this role, you will be responsible for the engagement, on-going success, and partnership of RainFocus clients who use our event platform. If you enjoy building and owning client relationships, then this is the role for you! The Client Success Manager (CSM) is responsible for ensuring an outstanding client experience throughout the client lifecycle. The CSM articulates value and understands the client's strategic goals, and leverages that understanding to drive client adoption, success, and retention. The CSM will lead the post-sales efforts in building account plans and leading key initiatives that are successful and repeatable in delivering value to our clients. The CSM is highly proficient in the RainFocus platform to intelligently speak to the value and usage of each module/workstream. Additionally, the CSM identifies opportunities to enhance client relationships and promote the proper utilization of RainFocus resources. Responsibilities: • Develop a broad understanding of client business model to meet their expectations and drive a successful partnership • Build relationships with clients and serve as their advocate by becoming a trusted adviser • Leverage learnings from key accounts to drive value at scale to our broader client base • Develop plans for clients outlining critical success factors, metrics, targets, potential risks, and provide recommendations • Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value • Deliver best practices and coach clients to drive adoption and help clients derive value from the product • Monitor and facilitate the client's adoption of RainFocus product features and functions in relation to the client's overall business needs • Coordinate with internal cross-functional teams to maximize overall account health Qualifications: • Bachelor's degree, or equivalent combination of education and experience • 3+ years of related client success experience • 5+ years of professional business experience • Experience working closely with C-level / SVP-level executives for clients and executing executive business reviews strongly preferred • Experience working closely with Sales through client renewal process strongly preferred • Previous work experience at a SaaS company preferred • Proven success driving organization-wide initiatives • Proven success collaborating and building strong relationships with internal and external stakeholders • Excellent verbal and written communication skills • Strong presentation skills • Excellent organization and time management skills • Comfortable working in a fast-paced environment • Strong listening skills with a thoughtful approach to addressing client pain points • Ability to assess changing priorities/tasks quickly and with ease Personal Characteristics • The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a challenging and dynamic environment. Does this sound like you? • You have an entrepreneurial outlook and the ability to influence future direction of clients by leading the account planning process as well as the strategic direction for assigned clients • Initiative is in your blood. You have demonstrated success analyzing complex situations, defining key-objectives, and developing strategies and action plans. You don't stop until the job is done • Execution and thought leader and you help to drive client success by using a forward-thinking, out of the box approach - and you consistently are looking for opportunities to succeed together • You are client focused, with the ability to forge strong working relationships with your clients - completely passionate about understanding your client's business, aligning the value of solutions to their goals and challenges, and coaching them to business success • Fast-paced work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities for yourself daily Location/Travel This remote role can be located anywhere in the United States of America. There will be 30% travel in this role. Most trips will be 2-3 days and may include weekend travel. This travel may include attending client events, executive business reviews, and strategic stakeholder meetings. Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Lead cross-functional teams to define business cases, align solutions, and execute go-to-market strategies for key product lines. | Requires 5-10+ years B2B software product marketing experience, CRM and RAO expertise, strong leadership, and an MBA or equivalent. | RainFocus, one of the most innovative software companies, is in search of an exceptional Sr. Product Marketing Manager. About RainFocus: RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Product Marketing Manager. RainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Cisco, Oracle, Gartner, and VMware to prepare and execute events, each with tens of thousands of attendees, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing teams. We are well-funded, growing fast, taking on an established industry leader, and building a company that is changing the market—it will be challenging, fun, and exciting. About the Role: As the Senior Product Marketing Manager, you will drive a key RainFocus product line serving as the go-to-market bridge between our event data and the Revenue Action Orchestration (RAO) ecosystem. You will lead cross-functional teams to define business cases, align solutions, and ensure successful market delivery. Reporting to the Director, Product Marketing you will work closely with product, marketing, and customer success leaders to lead our go-to-market strategy. Does This Sound Like You? • You multiply the efforts of those around you by coaching peers and fostering cross-departmental collaboration. • You are an entrepreneurial leader who takes calculated risks and holds strong opinions loosely. • You get excited about a combining event with digital intent signals into holistic CDPs to drive account expansion • You communicate with well-constructed arguments and a sense of humor. • You happily manage detailed logistics to ensure product success. • You identify process gaps, connect unseen business problems to solutions, and build self-driven initiatives. • You are willing to abandon outdated habits to help the business scale and evolve our team methodologies. • You enjoy working alongside highly technical, driven peers and constantly push yourself to learn. • You rely on qualitative and quantitative data gathered through active listening. Essential Responsibilities • Educate audiences, internal teams, and buyers on the shift toward agentic sales in a highly agile manner. • Direct the full lifecycle of strategic growth initiatives while aligning Sales, Product, and Finance departments. • Architect AI-driven systems and frameworks that solve business bottlenecks and increase the team's velocity. • Take complete accountability for product marketing deliverables to drive results, even amidst cross-functional ambiguity. • Conduct market research to inform long-term strategy, strategic product themes, and agile roadmaps. • Build business cases and financial models for product innovation. • Execute the go-to-market strategy for the sales product line, heavily focusing on the Salesforce/CRMs, data strategies, and integrations in the RAO space. • Partner with product owners to align solutions with business goals and customer needs. • Develop compelling value propositions, pricing, and messaging that translate complex RAO concepts into clear revenue ROI. • Equip sales and account managers with effective enablement tools and marketing assets. • Manage the release process to ensure marketing, sales, service, and support are fully prepared for new features. • Engage directly with Fortune 500 companies to understand their challenges and fuel product innovation. Required Skills and Experience • 5 to 10+ years of successful B2B software product marketing or product management experience. • Deep expertise in CRM ecosystems (especially Salesforce) and the Revenue Action Orchestration (RAO) category. • Ability to position AI-driven insights and shift messaging from static dashboards to real-time guided revenue execution. • Background marketing to CROs, RevOps, and Sales Operations leaders. • Track record of successfully launching innovative products that deliver measurable business results. • Experience working in agile SaaS environments with continuous delivery models. • Strong grasp of enterprise service models alongside sales and marketing dynamics. • Familiarity with the event management software market and the unique challenges of large-scale user conferences. • Ability to independently manage large-scale, cross-departmental initiatives and remove blockers without supervision. • Proven ability to proactively identify and solve undefined business gaps. • Strong mentorship skills to turn individual expertise into a shared asset for the team. • MBA or compelling comparable experience required