RainFocus

Lead solution architecture and client implementation for scalable SaaS event platforms. | 8+ years software implementation, SaaS event technology expertise, executive client advisory, and mentorship experience. | RainFocus, one of the most innovative software companies, is in search of an exceptional Solution Architect. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting. Role Summary The Solution Architect (SA) is a critical member of the RainFocus Client Success organization and the senior-most technical resource within the implementation consulting IC track. Once an implementation begins, the SA owns the overall architecture of the client's event program - aligning platform design and configuration with the client's strategic business objectives and ensuring that the implemented solution is scalable, innovative, and built to last. Solution Architects are trusted advisors to executive-level client stakeholders. They lead discovery and solution design, guide complex integrations, provide oversight across multi-event portfolios, and serve as technical thought leaders within the Client Success organization. Beyond their own engagements, they mentor Solution Consultants, contribute to process and methodology improvement, and represent RainFocus's implementation expertise through thought leadership and client advocacy. Essential Responsibilities • Own the overall solution architecture for client implementations. Take full ownership of the architectural design for assigned client event programs - leading solution design that considers client requirements, system integrations, scalability, and technical feasibility. Design complex, innovative, and scalable solutions that maximize the value of the RainFocus platform for each client • Serve as a trusted advisor to executive client stakeholders. Build and maintain trusted advisor relationships with VP and C-suite client stakeholders - understanding their strategic objectives and aligning RainFocus solutions with long-term business goals. Lead strategic discovery sessions and consultations that uncover client needs and identify opportunities for platform-driven improvement. • Lead solution design and drive platform adoption. Lead the end-to-end solution design process - collaborating closely with Solution Consultants and technical teams to ensure successful implementation. Drive adoption of RainFocus platform capabilities to maximize client value and strengthen long-term partnership. • Provide oversight across the client implementation portfolio. Ensure adherence to project timelines, quality standards, and client expectations across the full portfolio of client events. Collaborate with project managers and leadership to define project scope, resource allocation, and deliverable expectations. Ensure thorough QA and propose alternative solutions when gaps or inefficiencies are identified. • Lead discovery calls, post-conference reviews, and client communications. Own and facilitate key client-facing conversations - including strategic discovery sessions, post-conference reviews, and milestone reporting - ensuring continuity, transparency, and growth across the client relationship. • Mentor and develop Solution Consultants. Provide active mentorship, expertise, and best practice guidance to Solution Consultants and other team members - fostering a culture of continuous learning, knowledge sharing, and professional development within the implementation team. • Contribute to thought leadership and process improvement. Share insights through whitepapers, social media, and conference presentations. Conduct case studies focused on lessons learned and present findings to leadership. Collaborate with cross-functional teams to improve consulting processes, methodologies, and knowledge sharing across the organization. Required Qualifications • 8+ years of software implementation experience, with deep expertise implementing SaaS platforms for enterprise-level clients, 3-5 years within SaaS event technology, preferrably RainFocus experience. • Demonstrated track record of gathering, documenting, and translating complex requirements, configurations, and integrations across multiple systems. • Proven ability to own overall solution architecture for complex, multi-stakeholder enterprise implementations. • Demonstrated ability to serve as a trusted advisor to executive-level client stakeholders - aligning solutions with long-term business strategy. • Proven track record of creating significant efficiencies through process design, driving adoption, and measuring impact. • Exceptional problem-solving skills and ability to adapt to evolving project requirements and client needs while maintaining quality and client satisfaction. • Experience in the event technology, marketing technology, or enterprise B2B SaaS implementation space. • Excellent written and verbal communication skills - able to convey complex ideas clearly to both technical and non-technical executive audiences. • Collaborative mindset with a demonstrated ability to build strong relationships across cross-functional teams, senior leaders, and clients. • Ability to travel domestically and internationally up to 20%. Preferred Qualifications • Proficiency in HTML, CSS, SQL, and/or JSON for advanced customization and integration requirements. • Experience with API testing tools such as Postman. • Background contributing to industry thought leadership - whitepapers, conference presentations, or social media content. • Extensive experience with APIs - designing and implementing complex integrations across enterprise systems. • Demonstrated mentorship track record - developing Solution Consultants or equivalent implementation professionals. Key Competencies • Strategic solution design. Translates complex, multi-stakeholder client requirements into elegant, scalable architectural solutions - sees the whole picture and designs for long-term success, not just immediate delivery. • Executive client credibility. Earns and sustains trust with C-suite and VP stakeholders - engages as a genuine strategic advisor, not just a platform expert, and shapes the client's vision for what's possible. • Technical depth and breadth. Brings the platform expertise and integration knowledge to design and validate the most complex solutions - and the communication skills to make that expertise accessible to any audience. • Team multiplier. Elevates the capability of the implementation team through mentorship, knowledge sharing, and thought leadership - creates lasting organizational value beyond individual engagements. • Thought leadership and innovation. Actively contributes to the industry and organization's knowledge base - shares insights, drives innovation, and positions RainFocus as a leader in enterprise event implementation. • Resilience and adaptability. Performs consistently under pressure across multiple high-profile engagements - adapts quickly to changing circumstances and models composure and solutions-focus for the team. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our teams serve Fortune 500 companies - including Adobe, Cisco, and IBM - to plan and execute in-person, virtual, and hybrid events around the world. Those experiences are delivered through our industry-leading software platform, combining powerful business intelligence with seamless event operations to elevate the attendee experience and accelerate marketing results. As a member of the RainFocus team, you will have the opportunity to see the direct impact of your work at events around the globe. RainFocus Values - FOCUS F - Forward-Thinking We challenge the status quo and embrace new ideas. We constantly innovate, look for simpler solutions, and understand that sustained success requires perpetual improvement. O - Optimistic We assume positive intent and face challenges with optimism. We adapt when things don't go as planned, practice open communication, and passionately debate to create the right solution. C - Customer-Centric We care about and invest in the success of our employees and clients. We are effective, efficient, and consistent. We meet our commitments. U - Unified We are a team. Individual contributions to a group effort enable us to succeed. We champion balance, believe in each other, and help every employee grow their career and market value. S - Stewards We believe in a high-trust environment where employees bring their best selves to work. Stewardship is everyone's responsibility. What RainFocus Offers RainFocus is a people-first company. We offer competitive compensation, outstanding benefits, an immediately vested 401(k), generous PTO, and a collaborative environment where you can grow and take your career to the next level. Come be part of a company that is changing the market - it will be challenging, fun, and exciting We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Lead client engagement and success efforts to drive adoption and retention of the RainFocus platform. | Requires 3+ years client success experience, strong communication, and ability to manage client relationships in a SaaS environment. | RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Client Success Manager. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting. About the Role As a Client Success Manager, you lead the way with clients, harnessing your understanding of their goals and objectives to deliver value through the RF platform. In this role, you will be responsible for the engagement, on-going success, and partnership of RainFocus clients who use our event platform. If you enjoy building and owning client relationships, then this is the role for you! The Client Success Manager (CSM) is responsible for ensuring an outstanding client experience throughout the client lifecycle. The CSM articulates value and understands the client's strategic goals, and leverages that understanding to drive client adoption, success, and retention. The CSM will lead the post-sales efforts in building account plans and leading key initiatives that are successful and repeatable in delivering value to our clients. The CSM is highly proficient in the RainFocus platform to intelligently speak to the value and usage of each module/workstream. Additionally, the CSM identifies opportunities to enhance client relationships and promote the proper utilization of RainFocus resources. Responsibilities: • Develop a broad understanding of client business model to meet their expectations and drive a successful partnership • Build relationships with clients and serve as their advocate by becoming a trusted adviser • Leverage learnings from key accounts to drive value at scale to our broader client base • Develop plans for clients outlining critical success factors, metrics, targets, potential risks, and provide recommendations • Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value • Deliver best practices and coach clients to drive adoption and help clients derive value from the product • Monitor and facilitate the client's adoption of RainFocus product features and functions in relation to the client's overall business needs • Coordinate with internal cross-functional teams to maximize overall account health Qualifications: • Bachelor's degree, or equivalent combination of education and experience • 3+ years of related client success experience • 5+ years of professional business experience • Experience working closely with C-level / SVP-level executives for clients and executing executive business reviews strongly preferred • Experience working closely with Sales through client renewal process strongly preferred • Previous work experience at a SaaS company preferred • Proven success driving organization-wide initiatives • Proven success collaborating and building strong relationships with internal and external stakeholders • Excellent verbal and written communication skills • Strong presentation skills • Excellent organization and time management skills • Comfortable working in a fast-paced environment • Strong listening skills with a thoughtful approach to addressing client pain points • Ability to assess changing priorities/tasks quickly and with ease Personal Characteristics • The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a challenging and dynamic environment. Does this sound like you? • You have an entrepreneurial outlook and the ability to influence future direction of clients by leading the account planning process as well as the strategic direction for assigned clients • Initiative is in your blood. You have demonstrated success analyzing complex situations, defining key-objectives, and developing strategies and action plans. You don't stop until the job is done • Execution and thought leader and you help to drive client success by using a forward-thinking, out of the box approach - and you consistently are looking for opportunities to succeed together • You are client focused, with the ability to forge strong working relationships with your clients - completely passionate about understanding your client's business, aligning the value of solutions to their goals and challenges, and coaching them to business success • Fast-paced work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities for yourself daily Location/Travel This remote role can be located anywhere in the United States of America. There will be 30% travel in this role. Most trips will be 2-3 days and may include weekend travel. This travel may include attending client events, executive business reviews, and strategic stakeholder meetings. Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.