Rainbow Restoration

Providing administrative support, managing customer interactions, and maintaining office systems. | Requires experience with specific restoration industry systems, multi-tasking, and excellent communication skills. | Are you an eager self-starter that loves systems and improving efficiency? Do you have excellent communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis? Are you skilled at using up-to-date technology to drive processes and systems in a fun fast-paced office environment? In this role, you will be front and center of office and business operations, providing administrative support services and maintaining office systems, procedures, and policies. You’ll ensure that the daily office operations function smoothly and that the highest quality customer service is delivered. And most importantly with all team members at Rainbow Restoration, you’ll help people when they need it most! Duties and Responsibilities: • Be the friendly voice answering customer calls and helping solve their needs. • Take ownership of accounts receivable by following up with customers to ensure timely payments. • Work with the team to schedule services, update customers, and maintain accurate account records. • Stay organized and detail-oriented while juggling multiple responsibilities. • Build incoming jobs in operation systems timely with accurate information for dispatch services • Have a clear understanding and maintain job documentation to guarantee accurate and complete files and electronic notes Requirements & Skills: • Ability to multi-task and operate in multiple systems simultaneously • Experience in restoration industry preferred • Experience with systems such as SmartQ, Xactanalysis, Xactimate, MICA, Symbility, Nextgear preferred • Excellent communication skills - in person, over the phone, and nonverbal • Detail Oriented • A self starter. Someone who doesn't wait for next tasks but takes initative. • Ability to work on a team and independently • Empathy, Friendly, and a positive can-do attitude • Eagerness to learn and grow within the Restoration Industry • Valid Driver's License with a clean driving record Rainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. Rainbow Restoration expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Provide administrative support including call handling, scheduling, clerical duties, billing, accounts receivable/payable, and customer follow-up. | Proficiency in Microsoft Office, experience with bookkeeping software (QuickBooks preferred), strong communication and data entry skills, and a professional, team-oriented attitude. | Established in 1981, Rainbow Restoration offers home and commercial restoration emergency services. We also provide carpet cleaning and construction services with over 400 locations worldwide. We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow Restoration hires people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process. We want you on our team! In an administrative position, you are a key team member supporting the work of management and other staff. You are responsible for office management, clerical, receptionist, bookkeeping, and project-based work to contribute to the day-to-day operations of Rainbow Restoration. Exemplifying our code of values, you show respect and courtesy to all customers and fellow team members. Specific Responsibilities: • Receive incoming calls in professional and courteous manner • Assist with the scheduling of services • Clerical duty as required including mail processing, customer and job data entry • Notify customers of service call status and follow up with customers after the work is completed • Call potential customers to explain the company services and solicit business • Bill customers for work performed • Collect all monies from all sources (accounts receivables) • Pay vendors for services used (accounts payable) • Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties Job Requirements: • Computer literate with proficiency in the use of Microsoft Office (Word, Outlook, Excel) and other computer software • Experience with QuickBooks • Experience in Xactware software would be helpful, but not mandatory • Ability to learn new computer software • Strong written and verbal communication skills • Detail-oriented with strong data entry skills • Professional appearance and personality • Team player who can work independently • Willing to train supporting team members (stewardship) • Career minded mentality planning for future positions/ownership, not just looking for a job for today. Starting Compensation: • Administrative Assistant (entry level/minimal experience): $14-$15 Hr. • Administrative Assistant 1: $15-$17 Hr. • Administrative Assistant 2: $17-$19 Hr. • Bookkeeper: $19-$25 Hr. (competitive based on experience). Multiple Positions Available We are actively interviewing for this position - Apply today and our hiring manager will follow up! Thanks for considering a career with Rainbow Restoration. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, veteran status, or any other prohibited federal, state, or local law.