RADAR

Lead product positioning, messaging, sales enablement, and competitive analysis to support commercial teams in enterprise retail technology sales. | 7+ years product marketing experience including 3+ years in B2B enterprise context, strong competitive intelligence, and excellent communication skills. | ABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We’re building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven : We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team : We thrive on curiosity, shared goals, and solving complex problems together. High Impact : You’ll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication : We value honesty, humility, and respectful dialogue—everyone’s voice matters. Balanced Lives : We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives : We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design : We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB RADAR sells a technically complex platform into enterprise retail. The sales cycle involves multiple stakeholders across IT, operations, merchandising, and finance, each evaluating the platform from a different angle. The commercial team needs materials, messaging, and competitive intelligence that are accurate, current, and useful in an active deal, not polished for their own sake. This role owns the internal product marketing function: positioning, messaging, competitive analysis, sales enablement, and the materials the commercial team uses to move deals forward. It is not a demand generation or brand role. The output is clarity, credibility, and tools that help RADAR's commercial team have better conversations with retailers at every stage of the buying process. Responsibilities: Define and maintain RADAR's product positioning and messaging across segments, use cases, and buyer personas, ensuring the commercial team has a clear, consistent story that reflects current product capabilities Build and manage the sales enablement library: pitch decks, capability overviews, ROI frameworks, objection handling guides, integration briefs, and battlecards Own competitive intelligence, maintaining current profiles on direct and adjacent competitors, tracking product and go-to-market changes, and synthesizing implications for RADAR's positioning and sales approach Lead the product launch process for significant releases, coordinating messaging, internal readiness, and retailer-facing communication across product, commercial, and customer experience teams Partner with PMs to translate product capabilities into language that resonates with retail buyers, including business case framing, outcome-based narratives, and integration context Develop retailer-facing materials that support the customer experience team in business reviews, renewal conversations, and program expansion discussions Cross-Functional Partnership Work as a shared resource across all product domains, with primary alignment to the commercial and product leadership teams Partner most closely with PMs and the commercial team on messaging, launch readiness, and competitive positioning Coordinate with Customer Experience on account-level materials and retailer business review content Collaborate with the visual and brand designer to ensure all external and internal materials meet RADAR's visual standards Operate with significant autonomy on asset development and competitive research; brings leadership in for messaging strategy and launch planning ABOUT YOU Required : 7+ years of product marketing experience, with at least 3 years in a B2B enterprise context Demonstrated ability to develop clear, credible product positioning for technically complex platforms with multiple buyer personas Experience building and maintaining a sales enablement library that a commercial team actually uses Strong competitive intelligence skills; able to monitor the market systematically and translate findings into actionable positioning guidance Excellent written communication; produces clean, precise copy that does not require heavy editing Comfort working with product teams to understand technical capabilities and translate them into business-relevant messaging Preferred: Experience in retail technology, enterprise SaaS, or hardware-adjacent markets Familiarity with RFID, IoT, or physical-world sensing platforms Experience supporting a commercial team selling into enterprise retail (merchants, IT, finance, or operations buyers) Background developing ROI models or business case frameworks for complex platform sales WHAT YOU'LL DO In your first 30 days, you will: Audit existing sales and marketing assets and develop a clear point of view on the most critical gaps Meet and establish working relationships with PMs, commercial leads, and Customer Experience Orient yourself to RADAR's current positioning, active deals, and the materials the commercial team relies on most In your first 60 days, you will: Have refreshed or produced at least one high-use sales asset based on current product and positioning Have competitive profiles drafted and in active use by the commercial team Be a visible and contributing presence in commercial team planning and deal support In your first 90 days, you will: Have a current, organized, and accessible sales enablement library that the commercial team is actively using Have RADAR's product positioning documented, consistent across commercial touchpoints, and reflective of current product capabilities Have a defined, repeatable process for product launches that you own and can run independently _At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $170,000-$200,000. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training._You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Lead and coordinate cross-functional strategic initiatives and program execution to drive business operations and alignment. | 7+ years program management in tech or startups, strong strategic and stakeholder management skills, and ability to drive complex projects to completion. | ABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We’re building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven : We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team : We thrive on curiosity, shared goals, and solving complex problems together. High Impact : You’ll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication : We value honesty, humility, and respectful dialogue—everyone’s voice matters. Balanced Lives : We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives : We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design : We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB We are seeking a talented and experienced Program Manager to partner closely with our SVP of Corporate Operations, CEO and Leadership Team to help ensure RADAR’s strategic initiatives are successfully operationalized and delivered. This role will bring discipline, clarity, and structure to our Leadership Team and business operations. Responsibilities: Collaborate with the Leadership Team and CEO to define, plan, and align on annual strategic initiatives and priorities. Establish and maintain a structured meeting cadence (Leadership Team meetings, monthly business reviews, project status updates) to monitor progress against strategic goals and KPIs. Translate company strategy into project plans, deliverables, responsibilities, and, in partnership with the Finance Team resource allocation plans. Introduce and standardize project/program management processes, tools, templates, and governance frameworks to ensure consistency and drive accountability across teams. Serve as a central cross-functional coordinator working across engineering, product, operations, sales, and other business functions to drive alignment and execution. Coach business leaders and designated project owners on best-practices in project planning, tracking, risk management, and reporting. Maintain visibility into program level risks, interdependencies, resource constraints - proactively flagging issues and recommending mitigation or course correction. Promote continuous improvement by refining processes, tools, and workflows to increase efficiency, predictability, and cross-team collaboration. ABOUT YOU Required : 7+ years of program management experience in technology and/or high-growth startup environments, with proven success leading cross-functional programs in complex, integrated hardware-software businesses You have demonstrated success managing multiple, interrelated projects or strategic initiatives — driving them from planning through execution to completion with measurable outcomes. You have strong strategic thinking, organizational, and problem-solving skills with the ability to see the “big picture” while managing details and execution. You have excellent stakeholder management and communication skills and are able to engage with senior leadership, business leads, and cross-functional teams. You have familiarity with program/project management tools and methodologies You bring strong business acumen, exceptional interpersonal skills, and high emotional intelligence—able to align diverse stakeholders, communicate clearly, and make sound, high-velocity tradeoff decisions in a resource-constrained startup environment You are comfortable working in a fast-paced, dynamic, evolving start-up growth environment and able to lead change across functions. Preferred: You have prior experience in retail technology. You have a certification in project or program management (e.g., PMP, PgMP or equivalent). You have experience coaching or training non-PM business leaders to adopt project management best practices You have experience in resource planning, capacity management, and cross-functional coordination in small to medium sized teams. _At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $140,000-$180,000 . Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training._You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Provide remote technical support during live deployments of RADAR systems to retail customers and vendor partners. Troubleshoot hardware, software, and connectivity issues to ensure a seamless installation experience. | 2+ years of professional Helpdesk or Technical Support experience is required, ideally in a customer-facing environment. Strong troubleshooting skills across hardware and software platforms, along with experience using ticketing systems, are essential. | ABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We’re building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! ABOUT THE JOB RADAR is looking for a highly motivated and technically skilled Deployment Support Associate to join our Customer Support and Operations team. In this role, you’ll provide remote technical support during live deployments of RADAR systems to our retail customers and vendor partners. You’ll troubleshoot hardware, software, and connectivity issues while ensuring a seamless installation experience. This position is primarily overnight and requires strong problem-solving skills, attention to detail, and the ability to work independently. You’ll be on the front lines of our deployment success, helping resolve incidents in real time and improving operational processes as we scale. In your first 30days, you will: Learn RADAR’s mission, technology stack, and core values. Complete onboarding and security compliance training. Get familiar with RADAR’s deployment process and common support issues. Review technical documentation, Runbooks, and Zendesk workflows. Gain hands-on exposure to tools like Zendesk, internal dashboards, and remote troubleshooting methods. Understand how to represent vendor and customer needs through ticket management best practices. In your first 60 days, you will: Begin independently handling technical support tickets for deployment-related issues. Communicate directly with vendor technicians to walk through issue resolution. Manage escalations from the Deployment Operations team. Liaise with your manager to generate performance reports for internal stakeholders. Adhere to SLAs by prioritizing urgent support requests. Solve complex problems using Runbooks or referencing historical tickets. In your first 90 days, you will: Confidently resolve complex technical issues based on accumulated knowledge. Contribute to improving internal documentation by drafting new Runbooks. Escalate unresolved cases efficiently to L2/L3 support teams. Demonstrate working knowledge of our monitoring tools and appliance logs. Identify gaps in support workflows and suggest process improvements. ABOUT YOU Required: You have 2+ years of professional Helpdesk or Technical Support experience, ideally in a customer-facing or field operations environment. You have strong troubleshooting skills across hardware and software platforms. Have have experience using ticketing systems and support tools (e.g., Zendesk, ServiceNow). You are comfortable working independently on overnight shifts (typically 8 PM to 5 AM PST). You are a clear communicator, capable of translating technical issues for non-technical audiences. You thrive in fast-paced environments with shifting priorities. You have exposure to retail environments or RFID systems is a plus. Preferred: You have familiarity with command-line tools (Terminal, SSH, Telnet) and Linux-based systems. You have the flexibility to work weekends, holidays, or outside standard hours when needed. You have the willingness to join periodic training or cross-functional meetings during off-shift times. At RADAR, your pay is one part of your total compensation package. This role is a non-exempt position at $30-$40 an hour with eligibility for overtime Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training. You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process. CULTURE SNAPSHOT Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.