Quarles & Brady LLP

Manage complex legal billing processes, ensure compliance with client guidelines, and mentor team members. | Five or more years of legal billing experience, proficiency with billing platforms like Aderant or Elite, and strong organizational skills. | Office Locations: Chicago, Denver, Indianapolis, Madison, Milwaukee, Minneapolis, Naples, Phoenix, San Diego, St. Louis, Tampa, Tucson, Washington D.C. The Senior Billing Coordinator is responsible for managing the unbilled inventory for top revenue-producing clients and attorneys. At a minimum, the Senior Billing Coordinator performs all of the duties and responsibilities of a Billing Coordinator. This includes but is not limited to coordinating and executing the entire billing process for assigned billing attorneys and clients, editing prebills, processing and transmitting client invoices, maintaining billing information and resolving billing inquiries. This position does not perform any collections. Grow Your Career at Quarles At Quarles, your goals matter. We foster a collaborative, inclusive culture where your voice is heard and your growth is supported. Join a team that values creativity, flexibility, and shared success. What We Offer: • Supportive, adaptable work environment • Career development through mentoring and training – Professional growth opportunities • Competitive pay and comprehensive benefits Be part of a firm where great people achieve great things—together. Key Responsibilities : • Perform complex billing including alternative fee agreements (AFAs), hybrid billing arrangements, consolidated bills, split bills/multi-payors, action codes and insurance billing which may include deductible invoices to the insured • Thoroughly understand firm, client, matter and exception rates and discounts • Demonstrate a working knowledge of client guidelines for assigned attorneys and clients • Proactively address errors that may result in delays in uploading or rejection of invoices • Analyze and problem-solve ebilling rejections independently, without additional escalation • Facilitate the set-up of clients who are transitioning to electronic billing or changing electronic billing vendors to ensure a smooth transition • Consistently process more than 500 invoices on a monthly basis with a significant component consisting of electronic billing, all with minimal errors • Ensure superior levels of client service in interactions with all levels of internal and external clients, vendors and other third parties • Research and recommend constructive solutions to reduce or eliminate inefficiencies • Assist with onboarding and training new team members • Serve as a resource to colleagues and a mentor to billing coordinators\ • Participate in firm-wide and departmental projects and initiatives • Other duties and responsibilities as assigned Qualifications: "Who Are You?" • Bachelor's degree or combination of equivalent education and work experience • Five or more years of relevant experience, preferably with a mid- to large-size law firm or professional services firm; other billing experience may be considered • Extensive knowledge and experience using Aderant, Elite or SAP billing platforms; Aderant experience is a plus • Strong skills in electronic billing across a wide variety of client billing systems • Prior experience using eBillingHub or BillBlast is desirable • Proficiency in Microsoft Office to include Word and Excel • Ability to calculate figures and amounts such as discounts, percentages, and billing rates. • Thorough understanding of firm and finance department policies and procedures and ability to identify issues and enforce compliance with those policies and procedures • Demonstrated initiative and a consistent ability to identify and communicate opportunities to improve existing processes • Demonstrated analytical skills, strong critical thinking and ability to spot problem areas and propose solutions • Experience with complex billing needs and requirements, including ability to manage lots of moving pieces for specialized practice groups whose billing needs require very specific instructions and/or processes that vary from a regular billing cycle process • Strong organizational and time management skills • Strong attention to detail and exceptional follow through skills • Ability to work under pressure • Ability to manage multiple projects with competing deadlines and priorities • Client service mentality with the ability to build strong positive team relationships • Excellent communication and interpersonal skills with the ability to present a problem and solution in a clear, concise, professional, and accurate manner when interfacing with attorneys, clients and other third parties • Demonstrated ability to take responsibility and initiative • Demonstrated ability to be proactive and innovative and exhibit a results-oriented mentality • Ability to work independently or collaboratively as needed • Willingness to keep asking questions to fully understand the root cause of issues and to be persistent in developing and driving towards solution • Ability to occasionally work outside of established business hours and adjust personal schedule to meet deadlines Quarles & Brady offers competitive salaries, bonus and great benefits to employees including paid time off, health, vision, dental, 401k, life, disability and much more. Benefit eligibility is dependent on hours. Compensation is determined upon the market in which the position is located, the responsibilities of the position, the experience, education and skills of the applicant, and other job-related factors. The range for this position for individuals physically located in Chicago, San Diego, and Washington D.C. is $32.41 to $48.62/hour. The range for this position for individuals physically located in Denver $29.46 to $44.20/hour. Quarles is an equal opportunity employer. If you have any questions or require additional information regarding this position, please contact: Jade Lorigan, Senior Legal Recruiting Coordinator, jade.lorigan@quarles.com

Lead and manage knowledge management programs, oversee research resource portfolios, manage staff, improve processes and technology adoption, and collaborate across departments to support strategic initiatives. | Bachelor’s degree and MLS required, 7+ years in law firm research or equivalent, 5+ years managing electronic services, 2 years people management, experience with ILS and resource management systems, and familiarity with news monitoring tools. | Offices: Indianapolis, Madison, Milwaukee, Minneapolis, Phoenix, St. Louis, and Tampa We have the opportunity for a Sr. Manager of Programs & Resources to join the firm’s Research & Knowledge Management department. This is a highly collaborative role with responsibilities including supporting the firm’s Knowledge Management and current awareness programs, as well as overseeing the firm’s portfolio of research resources. The position reports to the Director of Research & Knowledge Management and collaborates with internal and external stakeholders to address the firm’s information needs and advance strategic business initiatives. Key Responsibilities: Collaborates with members of Research Services, Research Operations, Competitive Intelligence, Operations & Innovation, Marketing & Business Development, and Information Technology on a variety of projects and initiatives. Leadership • Participates in developing annual strategic priorities and department goals for Research & Knowledge Management • Participates in collaborative Research & Knowledge Management leadership meetings and group Research Services and Competitive Intelligence team meetings (video conference) • Manages two direct reports, offering guidance and oversight on projects, and conducting formal annual performance evaluations • Identifies opportunities for process improvement as it relates to the position’s responsibilities and Research & Knowledge Management department Knowledge Management • Identifies and leverages Knowledge Management tools and the firm’s collective knowledge to facilitate programs and that enhance knowledge sharing, collaboration, and efficiency • Supports enhancements and ongoing improvements to the firm’s intranet to improve content and user experience • Monitors the effectiveness of Knowledge Management initiatives to ensure they are aligned with the needs of attorneys and business professionals Current Awareness & Communications • Manages firm’s news monitoring tools and oversees the creation of custom news reports and publication alerts for firm leadership, administrative departments, practice groups, and attorneys • Manages communications program for department’s services, and resource awareness and adoption Resource Management • Operations • Leads the implementation and accessibility of external research resources, ensuring seamless user experience and prompt resolution of technical issues • Directs the management and optimization of the firm’s resource management system, leveraging data insights to inform usage trends and resource allocation • Oversees the firm’s Integrated Library System (ILS), ensuring accurate representation of physical and electronic collections for purposes of knowledge management, direct access, and greater electronic resource adoption • Resource Strategy & Vendor Relations • Manages a significant firmwide investment in electronic resources and subscriptions portfolio • Participates in annual research resources budgeting process and budget management throughout fiscal year • Oversees contracts and licenses for various electronic resources • Leads the development and maintenance of vendor relations for the department and participates in contract renewal discussions and negotiations • Participates in the evaluation of new-to-market and updated versions of research tools with the Research Services and Competitive Intelligence teams to determine if subscribing is warranted and oversees group pilot programs Technology, Systems, and Processes • Utilizes various technology tools to improve resource ROI and research workflow efficiencies • Addresses technical issues within the ticket management system for the Research & Knowledge Management workstream to ensure uninterrupted operation • Leads authentication of resources using both IP and SAML technologies in compliance with licensing agreements • Acts as SME on product updates, testing, and adoption • Oversees platform migrations and rollouts of new services • Leverages data analytics and visualizations for electronic resources to identify opportunities for training, cost savings, promoting awareness and adoption, and optimizing ROI • Identifies electronic resources and applications that facilitate and improve cost-effective and efficient firmwide information delivery, and monitors trends and developments in relation to new technologies and methods • Provides operational direction in the management of technical services (cataloging bibliographic and authority records, maintaining their accuracy and integrity, and ensuring access to materials in various formats) • Champions adoption of new technologies and process improvements Professional Development • Participates in professional development through internal and external education opportunities and involvement in professional associations Performance & Confidentiality • Maintains strict confidentiality of firm matters • Uses resources in compliance with firm’s policies • Models qualities and performance desired in firm employees, including engagement, professionalism, and quality work product Who Are You? • Bachelor’s and MLS required • 7+ years of experience in law firm research services or equivalent experience in academia or public sector with at least 5 years of experience overseeing electronic services • 2 years of people management experience • Experience with ILSs, and ticket and resource management systems • Experience using Nexis Newsdesk, Manzama, or Bloomberg Convergence • Effectively collaborates with others and adept at handling multiple projects and shifting priorities • Proactive with demonstrated problem-solving abilities • Keen interest in innovation and technology with a proven track record of improving information delivery and workflow efficiencies Compensation and Benefits At Quarles & Brady, we are proud to offer a robust and competitive benefits package designed to support the overall well-being of our employees. Our offerings include paid time off, comprehensive health, vision, and dental coverage, a 401(k) retirement plan, life and disability insurance, and a variety of additional perks. Eligibility for benefits is determined by hours worked. Quarles is an equal opportunity employer. #LI-JM1 #LI-Hybrid #LI-Onsite