Quantum Metric

Assist in defining voice and tone for AI content, write conversational UI content, and collaborate with product teams to improve user experience. | Pursuing or recently completed a degree in UX, Content Design, or related field; strong writing skills; interest in analytics and AI; portfolio or samples demonstrating user-centered writing. | 😎 Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the Role Quantum Metric is looking for a Content Design Intern to help shape the voice, tone, and conversational experience of Felix, our AI-powered analytics agent. In this role, you’ll work at the intersection of product, UX, and language—crafting content that helps enterprise customers understand complex data with clarity, confidence, and trust. This internship is a hands-on opportunity to learn how content design supports enterprise SaaS products, especially in analytics and AI-driven experiences. You’ll collaborate closely with designers, product managers, and engineers to ensure Felix communicates with the thoughtfulness, precision, and credibility our customers expect from Quantum Metric. This is a 12-week, part-time internship (up to 25 hours per week) designed to deliver meaningful business impact while helping you grow your content design skills. \n 🔧 Responsibilities What You’ll Do Help define and evolve the voice and tone guidelines for Felix AI, ensuring it reflects a trusted, enterprise-grade analytics experience Write and refine conversational UI content, including prompts, responses, explanations, and error states Translate complex analytics concepts into clear, human-centered language that supports user decision-making Partner with product designers and PMs to align Felix’s language with user needs, workflows, and mental models Participate in reviews, critiques, and iteration cycles to continuously improve content quality Document content patterns and best practices to support consistency and scalability across Felix experiences What You’ll Learn How content design functions within a modern SaaS product organization How language choices influence trust, comprehension, and usability in AI-driven tools How to collaborate cross-functionally in an agile product development environment How enterprise analytics users think, ask questions, and make decisions 💡 Requirements Currently pursuing or recently completed a degree in UX, Content Design, Technical Writing, HCI, Journalism, English, or a related field Strong writing and editing skills, with a demonstrated interest in UX or product content Ability to explain complex ideas clearly and thoughtfully Curiosity about analytics, AI, or enterprise software (no prior domain expertise required) Comfort receiving feedback and iterating on your work A portfolio or writing samples that demonstrate clarity, structure, and user-centered thinking (academic or personal projects welcome) Interest in or playing with prompt engineering strongly preferred \n 🏆 Intern Perks and Compensation This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. 12 week program with 25hrs / week Weekly meetings with Internship Mentor Flexible work environments MacBook and awesome swag delivered to your door Compensation: $20-25/hr, based on experience 🐉 About Quantum Metric As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com. Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/ #LI-REMOTE #BI-Remote

Support customer success projects through data analysis, reporting, and stakeholder communication to improve customer satisfaction and retention. | Enrolled in a Bachelor's program as a Junior or Senior with strong organizational, analytical, and communication skills, and familiarity with digital analytics and CRM systems. | 😎 Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the Role The customer success strategy intern will work with our Customer Success Strategy & Operations team to ensure timely completion of CS projects and undercover insights related to Quantum Metric’s enterprise clients. During this internship program you can expect to impact overall CS efficiency, collaborate with the team regularly, and develop an understanding of the Software as a Service business model. \n 🔧 Responsibilities Perform analyses of data related to customer usage and buying patterns Prepare and present presentations to relevant stakeholders Analyze open ended customer feedback and identify key insights Support the creation of reports and dashboards to be utilized by the team Collaborating with the team to ensure customer satisfaction and retention Perform system and document audits looking for patterns Rectify inconsistencies in customer related datasets 💡 Requirements Excellent communication and interpersonal skills Strong organizational skills and an attention to detail Understanding of digital and web analytics Strong problem-solving skills and the ability to manage multiple tasks simultaneously Strong knowledge of Microsoft Excel and PowerPoint or Google Sheets and Slides Ability to learn fast and make a difference Experience with SalesForce CRM is a plus Education level: currently enrolled in a Bachelors program as a Junior or Senior, or recent grad \n 🏆 Intern Perks and Compensation This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. 12 week program with 20hrs / week Weekly meetings with Internship Mentor Flexible work environments MacBook and awesome swag delivered to your door Compensation: $20-25/hr, based on experience 🐉 About Quantum Metric As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com. Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/ #LI-REMOTE #BI-Remote