Qualfon

Customer Service Representatives will field inbound calls from customers, pharmacies, and doctor offices regarding patient pharmacy benefits. They will also research information in databases to resolve customer service issues. | Candidates must have at least 1 year of call center experience and 1 year of work-at-home experience. A high school diploma or GED is required, along with excellent communication skills and the ability to work independently. | Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Must live in the State of Tennessee** Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in Tennessee. Hourly pay rate - $14/hr Our Mission Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University program Free access to personal and professional support through the Qualfon care coaches program Medical, dental benefits, vision and life & accident insurance for full-time employees Competitive wages Opportunities to earn additional income through incentives Paid time off Paid Training Employee discounts We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values Dialog Direct is dedicated to ensuring all team members have Fun@Work! What you Will be Doing: Answer incoming calls and assist customers, pharmacies, and doctor offices. Research information in databases to resolve customer service issues Maintain composure in escalated situations Operate accurately and efficiently in a fast-paced environment Handle multiple responsibilities at one time 100% attendance during training Qualifications At least 1 year of Call Center experience required. At least 1 year of work at home experience required. Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance Excellent verbal, written, and listening skills Professional and articulate voice Ability to multi-task in several computer applications at once while holding a conversation with a customer Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude Computer savvy and can resolve minor technical issues with minimal assistance Basic math skills required Ability to problem solve At least 18 years of age or older High School Diploma or GED Work at Home Requirements: Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible Operation system – Windows 10 or newer Webcam-Video available The computer must have at least 4GB of RAM and a Processor speed – i3 4th generation or better High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet Upload speed of 3Mbps; Download speed of 10 Mbps The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device. 2nd computer monitor or 1 monitor 32" or larger (TV's are compatible). EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/ Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations. Pay Range USD $14.00 - USD $14.00 /Hr.

Handle inbound calls, assist customers, research information, and resolve issues in a fast-paced environment. | High school diploma, at least 1 year call center and work-from-home experience, technical setup for remote work, and good communication skills. | Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Must live in the State of South Carolina** Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in South Carolina. Hourly pay rate - $14/hr Our Mission Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University program Free access to personal and professional support through the Qualfon care coaches program Medical, dental benefits, vision and life & accident insurance for full-time employees Competitive wages Opportunities to earn additional income through incentives Paid time off Paid Training Employee discounts We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values Dialog Direct is dedicated to ensuring all team members have Fun@Work! What you will be doing: Answer incoming calls and assist customers, pharmacies, and doctor offices. Research information in databases to resolve customer service issues Maintain composure in escalated situations Operate accurately and efficiently in a fast-paced environment Handle multiple responsibilities at one time 100% attendance during training Qualifications At least 1 year of Call Center experience preferred. At least 1 year of work at home experience required. Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance Excellent verbal, written, and listening skills Professional and articulate voice Ability to multi-task in several computer applications at once while holding a conversation with a customer Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude Computer savvy and can resolve minor technical issues with minimal assistance Basic math skills required Ability to problem solve At least 18 years of age or older High School Diploma or GED Work at Home Requirements: Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible Operation system – Windows 10 or newer Webcam-Video available The computer must have at least 4GB of RAM and a Processor speed – i3 4th generation or better High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet Upload speed of 3Mbps; Download speed of 10 Mbps The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device. 2nd computer monitor or 1 monitor 32" or larger (TV's are compatible). EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/ Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations. Pay Range USD $14.00 - USD $14.00 /Hr.

Provide phone-based customer service and administrative support including answering calls, processing mail, assisting insurance advisors, and managing communication. | 1+ years customer service experience preferred, intermediate to advanced MS Office skills, CRM experience, strong verbal communication, and ability to work remotely with stable internet. | Overview Qualfon is hiring for a Full-Time Administrative Assistant to support our Property & Casualty Wholesale Insurance division. We are in search of an enthusiastic, computer-savvy individual for an over-the-phone customer-facing role which is critical to maintaining a positive image of our organization. Our Qualfon Mission: Our mission is to be the Best and make each person’s life better to pursue their total vocation, create and ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University scholarship program FREE access to personal and professional support through the Qualfon care coaches Medical, dental benefits, vision, and life & accident insurance for full time employees Paid time off We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values SHIFT: 8-hour shift between hours of 9:00 am - 8:00 pm EST Responsibilities Our Administrative Assistants are provided with in-depth training, and our formal development program provides continuous skill enhancement and internal career advancement based on performance. The position is 90% Remote (4 days a week) and 10% in office (1 day every 2 - 3 weeks on a rotating basis – professional office in Highland Park, MI). Comprehensive benefits package including 401K, Medical, Dental, Vision, Life & Accident Insurance and Paid Time Off Further your education and earn a college degree through our university scholarship program Job Duties Answer phones in a friendly, positive, and warm manner Process inbound mail Assign work activities to team members Assist licensed insurance advisors in performing insurance policy service tasks Provide clear and effective communication with clients and internal teams Qualifications 1+ years of customer service experience in a fast-paced environment is preferred Property and Casualty Insurance Industry experience preferred Intermediate to advanced skills with MS Office Suite. Experience utilizing a Customer Relationship Management system to enter and manage data Strong verbal communication skills Demonstrated ability to follow instruction Ability to prioritize projects and manage time effectively Ability to answer inbound calls positively and energetically throughout the day. Work at Home Requirements: This opportunity REQUIRES that you have the following to perform the job: High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot Upload speed of 3 Mbps; Download speed of 16 Mbps The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms. Must have available cell phone, tablet or landline required for Multifactor authentication To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon.com/join-us EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations. Pay Range USD $17.00 - USD $17.00 /Hr.