Qualfon

Manage and grow client accounts in BFSI and Healthcare sectors, ensuring satisfaction, retention, and revenue expansion. | Experience in BPO, CX, or managed services, with success in managing complex accounts, and supporting BFSI/Healthcare clients, with strong stakeholder management skills. | Overview The Strategic Account Manager (SAM) is responsible for retaining, expanding, and deepening relationships with key BFSI and Healthcare clients. This role owns the commercial health, client satisfaction, and growth strategy of assigned accounts, serving as the primary point of accountability for revenue retention, expansion, and long-term partnership value. The SAM partners closely with Delivery, Operations, Solutions, Finance, and Executive Leadership to ensure strong execution while proactively identifying opportunities to expand scope, improve outcomes, and align services to evolving client needs. Benefits & Time Off: As a full-time position, Company benefits are offered in compliance with the Affordable Care Act (ACA), state and federal law, and Company policies. These benefits include Medical, Dental, Vision, Employee Assistance Program, Life and Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, Pet Insurance, and 401k.Full-time employees are eligible to receive paid time off (PTO) benefits based on the Company’s current paid time off policies and in accordance with applicable state law. Further, Colorado residents are eligible for Paid Sick and Safety Leave, per applicable state law provisions and Company policy. All benefits are subject to any plan changes at the Company’s sole discretion. Compensation: this position will be paid on a salaried basis with a pay range between $100,000 and $110,000 annually depending on prior experience. This base pay is subject to all applicable statutory deductions and authorized withholdings as required by law. This base pay is also subject to any authorized deductions to contribute toward the employee’s portion of benefits premiums and/or 401(k) contributions. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/ Responsibilities Client Relationship & Retention Serve as the primary relationship owner for assigned BFSI and Healthcare accounts Build and maintain strong executive-level relationships with client stakeholders Act as a trusted advisor by understanding client business goals, regulatory environments, and operational challenges Proactively manage client satisfaction, escalations, and risk mitigation Lead QBRs, executive reviews, and strategic planning sessions Revenue Growth & Expansion Own revenue retention, expansion, and margin performance for assigned accounts Identify and drive upsell and cross-sell opportunities, including new services, geographies, and channels Partner with Sales, Solutions, and Operations to shape proposals, pricing, and commercial models Support renewals, expansions, and RFP responses for existing clients Develop multi-year account growth plans aligned to client strategy Operational & Financial Oversight Partner with Delivery leadership to ensure SLA attainment, quality performance, and operational excellence Monitor account financials including revenue, margin, staffing, and productivity Ensure contract compliance and alignment to commercial terms Translate operational performance into business value for the client Cross-Functional Leadership Act as the internal “quarterback” for the account, aligning stakeholders across: Operations & Delivery Workforce Management Quality & Training Technology & Automation Finance & Legal Drive accountability and execution across internal teams Industry & Domain Expertise Maintain deep understanding of BFSI and Healthcare domains, including regulatory requirements, compliance standards, and industry trends Bring forward innovation ideas including process optimization, automation, AI-enabled solutions, and digital CX enhancements Anticipate client needs and proactively recommend solutions Qualifications Experience in BPO, CX, or managed services Proven success managing and growing complex small to mid-size accounts Strong experience supporting BFSI and/or Healthcare clients Demonstrated ability to drive revenue retention and expansion Executive-level communication and stakeholder management skills Strong commercial and financial acumen Experience supporting regulated environments (insurance, banking, healthcare) Familiarity with contact center operations, digital channels, and back-office services Experience working with global delivery models Exposure to AI, automation, analytics, or digital transformation initiatives Key Competencies Strategic thinking and consultative selling Relationship-driven leadership Data-driven decision making Financial and commercial discipline Strong execution and follow-through Ability to operate in fast-paced, complex environments Success Measures Client retention and renewal rates Revenue growth and expansion Margin performance Client satisfaction (CSAT/NPS) Delivery performance and SLA attainment Strength and depth of client relationships

Handling inbound customer calls, researching information, and resolving issues in a fast-paced environment. | At least 1 year of call center experience, work at home experience, high school diploma, and technical setup for remote work. | Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Must live in the State of South Carolina** Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in South Carolina. Hourly pay rate - $14/hr Our Mission Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University program Free access to personal and professional support through the Qualfon care coaches program Medical, dental benefits, vision and life & accident insurance for full-time employees Competitive wages Opportunities to earn additional income through incentives Paid time off Paid Training Employee discounts We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values Dialog Direct is dedicated to ensuring all team members have Fun@Work! What you will be doing: Answer incoming calls and assist customers, pharmacies, and doctor offices. Research information in databases to resolve customer service issues Maintain composure in escalated situations Operate accurately and efficiently in a fast-paced environment Handle multiple responsibilities at one time 100% attendance during training Qualifications At least 1 year of Call Center experience preferred. At least 1 year of work at home experience required. Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance Excellent verbal, written, and listening skills Professional and articulate voice Ability to multi-task in several computer applications at once while holding a conversation with a customer Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude Computer savvy and can resolve minor technical issues with minimal assistance Basic math skills required Ability to problem solve At least 18 years of age or older High School Diploma or GED Work at Home Requirements: Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible Operating system – Windows 11 Webcam-Video available The computer must have at least a minimum of 8GB of RAM, 16GB RAM preferred CPU must be a 9th generation or later Intel processor or AMD Zen3 or later processor Minimum of 128GB storage available. High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot Wired provider- No mobile broadband connections allowed Upload speed of 25 Mbps; Download sped of 50 Mbps The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT. Only some Qualfon@Anywhere positions will require two monitor or a 32” or larger monitor (employee will be notified if this is a requirement Depending on the client supported, there may be additional IT Equipment requirements (which information will be provided to employee) EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/ Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations. Pay Range USD $14.00 - USD $14.00 /Hr.

Provide phone-based customer service and administrative support including answering calls, processing mail, assisting insurance advisors, and managing communication. | 1+ years customer service experience preferred, intermediate to advanced MS Office skills, CRM experience, strong verbal communication, and ability to work remotely with stable internet. | Overview Qualfon is hiring for a Full-Time Administrative Assistant to support our Property & Casualty Wholesale Insurance division. We are in search of an enthusiastic, computer-savvy individual for an over-the-phone customer-facing role which is critical to maintaining a positive image of our organization. Our Qualfon Mission: Our mission is to be the Best and make each person’s life better to pursue their total vocation, create and ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University scholarship program FREE access to personal and professional support through the Qualfon care coaches Medical, dental benefits, vision, and life & accident insurance for full time employees Paid time off We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values SHIFT: 8-hour shift between hours of 9:00 am - 8:00 pm EST Responsibilities Our Administrative Assistants are provided with in-depth training, and our formal development program provides continuous skill enhancement and internal career advancement based on performance. The position is 90% Remote (4 days a week) and 10% in office (1 day every 2 - 3 weeks on a rotating basis – professional office in Highland Park, MI). Comprehensive benefits package including 401K, Medical, Dental, Vision, Life & Accident Insurance and Paid Time Off Further your education and earn a college degree through our university scholarship program Job Duties Answer phones in a friendly, positive, and warm manner Process inbound mail Assign work activities to team members Assist licensed insurance advisors in performing insurance policy service tasks Provide clear and effective communication with clients and internal teams Qualifications 1+ years of customer service experience in a fast-paced environment is preferred Property and Casualty Insurance Industry experience preferred Intermediate to advanced skills with MS Office Suite. Experience utilizing a Customer Relationship Management system to enter and manage data Strong verbal communication skills Demonstrated ability to follow instruction Ability to prioritize projects and manage time effectively Ability to answer inbound calls positively and energetically throughout the day. Work at Home Requirements: This opportunity REQUIRES that you have the following to perform the job: High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot Upload speed of 3 Mbps; Download speed of 16 Mbps The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms. Must have available cell phone, tablet or landline required for Multifactor authentication To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon.com/join-us EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations. Pay Range USD $17.00 - USD $17.00 /Hr.