QualDerm Partners

Lead and optimize operational performance across multiple dermatology practices, ensuring financial targets, patient experience, and compliance standards are met. | Must have healthcare administrative operations experience, leadership skills, and ability to manage multiple clinics, with a bachelor's degree in a related field. | SUMMARY: To achieve and maintain our high-quality standards, we see to partner with physicians and staff who share our vision, values and brand promises and are dedicated to advancing our culture. QualDerm providers and staff are well-trained, highly skilled and recognized as leaders in the specialty of dermatology. We currently have 158 practices in 17 states, spanning across the full spectrum of dermatology, skin cancer care, cosmetics, plastic surgery, and pathology with continued plans to expand further across the nation. We will partner with you to establish the best combination of environment, technology, teamwork and personal reward opportunities to earn your confidence that we are your best place to work. Position Summary: The Regional Director of Operations (RDO) is responsible for leading and optimizing the operational performance of multiple dermatology practices within an assigned region. This role partners closely with physicians, clinical leaders, and support staff to drive practice growth, ensure operational excellence, and deliver an exceptional patient experience. The RDO provides strategic and hands-on leadership across clinic operations, staffing, financial performance, compliance, and team development. This individual plays a critical role in maximizing provider productivity, improving patient access and flow, and fostering a culture aligned with QualDerm Partners’ values, quality standards, and growth objectives. The ideal candidate is a proven healthcare operations leader with strong analytical skills, the ability to lead through change, and a passion for developing high-performing teams. Job Location(s): North Carolina with occasional coverage to West Virginia and Virginia. ESSENTIAL DUTIES AND RESPONSIBILITIES: Drive regional performance by achieving or exceeding operational and financial targets through analysis of revenue, productivity, scheduling, patient flow, and utilization trends. Optimize physician and advanced practice provider schedules, including vacation planning, to maximize access, efficiency, and revenue performance. Lead and enhance clinic operations to improve operational efficiency, service excellence, provider satisfaction, and overall practice performance. Recruit, hire, develop, coach, and retain high-performing clinic leadership and staff; oversee performance management, payroll, and time/attendance processes. Provide hands-on leadership and coaching to practice leaders, addressing operational challenges, team development needs, and provider or staff concerns. Ensure appropriate staffing models, schedules, and coverage levels through regular staffing and productivity analysis. Oversee ordering and management of medical equipment and supplies to support clinical operations and cost controls. Partner in financial and economic performance initiatives, including labor management, supply expense control, and other direct clinic cost drivers. Ensure delivery of an exceptional and consistent patient experience across all clinics within the region. Maintain compliance with HIPAA, OSHA, CLIA, MIPS, and all applicable state and federal regulations. Prepare for and actively participate in leadership and management meetings, contributing to regional and enterprise-wide initiatives. Perform additional duties as needed to support the success and growth of QualDerm Partners’ operations. Bachelor's Degree: Public Health, Business Administration or Health Care Finance or related field. 3+ years of health care administrative operations experience in upper-level management and supervision. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Travel 25% or greater Benefits of joining Qualderm Partners: Competitive Pay – Attractive compensation to reward your hard work Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges Exclusive Employee Discounts – Save on products and services with special discounts just for you Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.

The Triage Specialist performs effective telephone triage to support dermatology patients based on their needs. This includes answering phones, relaying pathology results, scheduling appointments, and documenting conversations in the EMA system. | Candidates must have a High School Diploma or higher and a minimum of 3 years of experience as a Medical Assistant. Certification as a CCMA/RMA is preferred, along with excellent communication skills and medical understanding. | Fully remote position; requires availability during standard East Coast (ET) business hours. With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you! Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees. Not only do we offer aggressive compensation and benefit packages, but we offer a culture that is unsurpassed! Purpose: The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs. Essential Duties and Responsibilities: Answer phones/returning voicemails to handle all questions and/or transfer accordingly. Understand and relay stat emergent situations, pathology results, navigate EMA/EMR-faxes, tasks, general knowledge. Relay pathology results including biopsies, scheduling returns and minor procedures. New patient scheduling, making charts and notes. Answer questions to patient’s satisfaction using basic medical terminology and understanding. Document all conversations appropriately in EMA. Schedule various surgeries in template according to provider specific needs and guidelines. Prioritize skin cancers based on type, subtype, size, location and aggressive nature. Explain Mohs procedures to patients – what to expect. Perform and complete pre-op assessments and send in required antibiotics or other medications, if necessary, under the guidelines set by providers. High School Diploma or higher 3 years minimum experience as a Medical Assistant CCMA/RMA Certification preferred Excellent verbal and written communication skills Experience with answering phones, voicemails, medical understanding of surgical procedures, common pathology diagnoses, stat emergent situations, charting and patient scheduling. Benefits of joining Qualderm Partners: Competitive Pay – Attractive compensation to reward your hard work Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges Exclusive Employee Discounts – Save on products and services with special discounts just for you Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.

Perform coding and billing for dermatology providers, audit medical records for accurate coding, submit claims, and resolve claim rejections. | High school diploma or GED, 0-3 years medical coding experience, coding certification (CPC, CPC-A, CDC), knowledge of ICD-10, CPT, medical terminology, and ability to work remotely. | With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm Partners, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you! Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees. Position Summary This position works with a professional team of physicians and other staff who are trained in the medical and surgical specialty of dermatology with the purpose to be patient focused with the objective of delivering superior patient care and ensuring a positive patient experience and outcome. The Billing/Coding Specialist is responsible for the billing/coding needs of all QualDerm Partners practices and providers, as assigned. This position is supervised by the Lead, Coding and Billing and/or Manager, Accounts Receivable. Essential Responsibilities • Evaluates medical record documentation and coding to optimize reimbursement by ensuring that diagnostic and procedural codes and other documentation accurately reflects and supports outpatient visits and to ensure that data complies with legal standards and guidelines. • Review and audits medical records for correct CPT, ICD-10, and HCPCS codes for multiple providers in each practice throughout the Company. • Monitors progress resulting from periodic audits and communicates with the Lead, Coding and Billing or Manager, Accounts Receivable. • Maintains required CEUs. • Performs coding and billing for multiple provider encounters. • Analyze code, interpret and compile medical information/records to document patient condition and treatment. • Code, prepare and submit clean claims to insurance companies via electronic and paper submissions. • Monitor claim rejection queue, investigate and resolve claim rejections. • Keep Billing-Coding Team Lead informed as necessary related to coding/billing/documentation. • Adheres to Code of Conduct and Mission & Value Statement • High school graduate or GED. • Certified Professional Coder (CPC), Certified Professional Coder-Apprentice (CPC-A), Certified Dermatology Coder (CDC), or other applicable coding certification. • 0-3 years of experience in medical coding/reimbursement; experience with dermatology coding/billing is a plus. • Mod Med/EMA practice management system experience preferred. • Knowledge of ICD-10-CM and CPT coding guidelines; medical terminology; anatomy and physiology; state and federal Medicare reimbursement guidelines. • Ability to research and analyze data, draw conclusions, and resolve issues; read, interpret, and apply policies, procedures, laws, and regulations. • Ability to exercise independent judgment. • Excellent written and verbal communication skills to prepare reports and related documents and to maintain working relationships with physicians and other staff. • Be able to multitask, prioritize, and manage time efficiently while in a remote working environment. • Ability to maintain a high level of integrity and confidentiality of medical information. Benefits of joining Qualderm Partners: • Competitive Pay – Attractive compensation to reward your hard work • Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered • Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting • Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year • Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans • Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances • Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security • Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges • Exclusive Employee Discounts – Save on products and services with special discounts just for you • Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis. Compensation Range: $18.18 - $30.20 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.