Quadtec Solutions, Inc

Deploy and support enterprise monitoring tools, develop dashboards, monitor events, coordinate incident responses, and document project progress. | 2+ years hands-on Dynatrace experience, Linux expertise, good communication and project management skills, ability to coordinate teams, and ability to obtain Public Trust clearance. | The analyst will be responsible for delivering and supporting large-scale system, application, and service monitoring solutions. This position involves the deployment and support of the tools the agency uses to monitor their systems and applications. Individual will work with a small team to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset. The analyst will be responsible to document project milestones and keep management appraised of progress and any risk to project completion. Works in a team environment and serves as proxy for other team members as needed. This position is located in the San Antonio area and will be a full remote position. Responsibilities · Operational Monitoring and Event Management: Develop and maintain operational application performance monitoring dashboards leveraging out of the box Dynatrace software product capabilities. Monitor operational events to allow for normal operation and to detect/escalate exception conditions facilitating proactive incident detection and response. Ensure the measurement and control of IT services is based on a continual cycle of monitoring, reporting, and coordinated operational support/response actions for all IT services. · Communications Management and Centralized Coordination: Operate and maintain a communications and coordination bridge to ensure handling of structured activities targeted at the central management of operational events, incidents, routine operational activities and reporting on the status or performance of IT services. · Deploying and providing support to Application Performance Management tools, as well as firefighting production problems that are performance related. · Analyze performance data and act on negative performance trends to identify root cause · Coordinate incident response bridges, routine operational activities, and reporting to ensure timely issue resolution. · Gather monitoring requirements from NPOs and implement solutions using Dynatrace to enhance system observability. · Support large-scale Linux and Windows OS environments, web applications, and service monitoring solutions. · Document project milestones, communicate progress to management, and identify risks that may impact project completion. · Utilize tools such as ServiceNow (SNOW), Splunk, SSH Clients, and Dynatrace for incident monitoring, management, and documentation. · Conduct trend analyses to identify root causes of recurring issues and implement countermeasures to reduce incident frequency. · Assist Tier 2/3 teams in testing and developing new updates and patches before deployment. Qualifications Required Skills and Experience · Minimum 2+ years of hands-on technical working experience in installing, configuring, troubleshooting different Dynatrace components. · Solid understanding of large scale applications, monitoring, and fault management · Ability to track multiple deadlines in parallel · Good technical skills · Excellent verbal and written communication skills · Self-driven individual with good project management skills · Strong experience with Linux systems · Coordinate between support and development teams to ensure effective delivery of monitoring services to the end-user · Ability to do limited travel (0-4 times a year) Clearance Required: Must be able to obtain and maintain AOUSC Public Trust Preferred Skills and Experience · Bachelor’s Degree · 2 Years’ experience with ITIL processes · 5+ years of technical knowledge of TCP/IP, DNS, network devices & protocols and their impact on web performance. · 3+ years of hands-on technical working experience in performance tuning and capacity planning. · ITIL v3 or 4 certification or training · Experience with court operations, processes, and procedures IT Professional Services Firm focused on Information Communications Technologies - www.quadtec.com

Manage and update tickets in the YourIT system, coordinate asset recovery, verify data accuracy, and maintain synchronization across tracking platforms. | Basic understanding of LTE networks and previous telecommunications experience, ability to manage ticketing systems and hardware asset modules. | The person for this position should have a basic understanding of the LTE network and should have previous telecommunications experience. Responsibilities include: Daily 1. Review and process new requests in the YourIT ticketing system • Enters information into the Request Item (RITM) ticket i. Determines if ticket is misrouted or erroneous, and takes appropriate action ii. Adjusts short description to reflect pertinent ticket information 2. Attend ticket requirements and technical calls 3. Updates information and worklog in the ticket as it is discussed and agreed upon during calls 4. Update information systems based on call outcome and ticket adjudication • Hardware Asset Module • Datasheet • Remote management studio • Check status of tickets close to end dates • Engage with end users to confirm ticket closure • Coordinate asset recovery, if needed • Update information systems 5. Review and verify data integrity and accuracy for tracking platforms Weekly 1. Review tickets without updates for 30 days or more • Verify device online status • Check client and data usage • Enter updated information into the ticket 2. Update metrics in weekly status reports Monthly 1. Review all information systems to ensure synchronization across platforms. • Identify errors, missing information, or disparity • Take action to correct errors IT Professional Services Firm focused on Information Communications Technologies - www.quadtec.com

Architect, deploy, and manage enterprise-scale Elasticsearch solutions and collaborate with cross-functional teams to meet mission objectives. | Requires Elastic Certification, strong Elasticsearch and Elastic Stack experience, Java scripting proficiency, and experience with distributed architectures, preferably supporting government clients. | · Architect, deploy, and manage robust Elasticsearch open-source solutions tailored for enterprise-scale environments. · Design and maintain distributed and multi-tenant Elasticsearch clusters with a focus on performance, scalability, and resilience. · Develop and optimize Java-based scripts to support data ingestion, transformation, and visualization workflows. · Leverage advanced JSON techniques to configure mappings, templates, and queries within the Elastic Stack. · Provide subject matter expertise in Elasticsearch best practices, including indexing strategies, query optimization, and security configurations. · Collaborate with cross-functional teams, including developers, data engineers, and federal stakeholders, to meet mission objectives. Required Qualifications: · Elastic Certification (Engineer, Analyst, or Architect preferred). · Strong hands-on experience with Elasticsearch and the Elastic Stack (Kibana, Logstash, Beats). · Proficiency in Java scripting and advanced JSON data modeling. · Proven ability to implement and manage distributed and multi-tenant architectures. · Experience supporting government or federal clients is highly desirable. · Strong communication and documentation skills. IT Professional Services Firm focused on Information Communications Technologies - www.quadtec.com