Pulse Games

Build and lead global player support operations, define support strategy, implement tools and processes, oversee sensitive cases, and collaborate with product teams. | 7+ years customer support in mobile games with 3+ years leadership, experience scaling support operations, strong analytical skills, and US-based. | We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day. We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety. What You'll Do Build and scale a world-class customer support organization Define and execute support strategy across all player touchpoints, ensuring consistency and quality Implement tools, automation, and processes to improve efficiency, scalability, and self-service options Track and optimize KPIs to drive continuous improvement Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards Collaborate closely with product team to deliver safe and engaging player experiences Represent the player’s voice and make sure their perspective informs both product and operational decisions What We're Looking For 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role Proven experience in scaling support operations in mobile games Deep familiarity with support tools Strong analytical mindset; comfortable using data to make decisions and drive improvements Excellent leadership and people management skills Strong communication and collaboration skills across departments Must be based in the United States

You will build and scale a world-class customer support organization while defining and executing the support strategy across all player touchpoints. This role is crucial for ensuring a seamless and trustworthy experience for players in our mobile games. | Candidates should have over 7 years of experience in customer support within the mobile game industry, including at least 3 years in a leadership role. Strong analytical, leadership, and communication skills are essential, along with familiarity with support tools. | We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day. We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety. What You'll Do Build and scale a world-class customer support organization Define and execute support strategy across all player touchpoints, ensuring consistency and quality Implement tools, automation, and processes to improve efficiency, scalability, and self-service options Track and optimize KPIs to drive continuous improvement Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards Collaborate closely with product team to deliver safe and engaging player experiences Represent the player’s voice and make sure their perspective informs both product and operational decisions What We're Looking For 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role Proven experience in scaling support operations in mobile games Deep familiarity with support tools Strong analytical mindset; comfortable using data to make decisions and drive improvements Excellent leadership and people management skills Strong communication and collaboration skills across departments Must be based in the United States

You will build and scale a world-class customer support organization while defining and executing support strategy across all player touchpoints. This role involves overseeing sensitive cases and collaborating closely with the product team to enhance player experiences. | The ideal candidate should have over 7 years of experience in customer support within the mobile game industry, including at least 3 years in a leadership role. Strong analytical, leadership, and communication skills are essential, along with familiarity with support tools. | We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day. We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety. What You'll Do Build and scale a world-class customer support organization Define and execute support strategy across all player touchpoints, ensuring consistency and quality Implement tools, automation, and processes to improve efficiency, scalability, and self-service options Track and optimize KPIs to drive continuous improvement Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards Collaborate closely with product team to deliver safe and engaging player experiences Represent the player’s voice and make sure their perspective informs both product and operational decisions What We're Looking For 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role Proven experience in scaling support operations in mobile games Deep familiarity with support tools Strong analytical mindset; comfortable using data to make decisions and drive improvements Excellent leadership and people management skills Strong communication and collaboration skills across departments Must be based in the United States

Build and scale a world-class customer support organization while defining and executing support strategy across all player touchpoints. Oversee sensitive cases and collaborate closely with the product team to ensure safe and engaging player experiences. | Candidates should have 7+ years in customer support within the mobile game industry, including at least 3 years in a leadership role. Strong analytical and leadership skills are essential, along with experience in scaling support operations. | We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day. We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety. What You'll Do Build and scale a world-class customer support organization Define and execute support strategy across all player touchpoints, ensuring consistency and quality Implement tools, automation, and processes to improve efficiency, scalability, and self-service options Track and optimize KPIs to drive continuous improvement Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards Collaborate closely with product team to deliver safe and engaging player experiences Represent the player’s voice and make sure their perspective informs both product and operational decisions What We're Looking For 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role Proven experience in scaling support operations in mobile games Deep familiarity with support tools Strong analytical mindset; comfortable using data to make decisions and drive improvements Excellent leadership and people management skills Strong communication and collaboration skills across departments Must be based in the United States

Build and scale a world-class customer support organization while defining and executing support strategy across all player touchpoints. Oversee sensitive cases and collaborate closely with the product team to ensure safe and engaging player experiences. | Candidates should have 7+ years in customer support within the mobile game industry, including at least 3 years in a leadership role. Strong analytical, leadership, and communication skills are essential, along with familiarity with support tools. | We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day. We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety. What You'll Do Build and scale a world-class customer support organization Define and execute support strategy across all player touchpoints, ensuring consistency and quality Implement tools, automation, and processes to improve efficiency, scalability, and self-service options Track and optimize KPIs to drive continuous improvement Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards Collaborate closely with product team to deliver safe and engaging player experiences Represent the player’s voice and make sure their perspective informs both product and operational decisions What We're Looking For 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role Proven experience in scaling support operations in mobile games Deep familiarity with support tools Strong analytical mindset; comfortable using data to make decisions and drive improvements Excellent leadership and people management skills Strong communication and collaboration skills across departments Must be based in the United States