Puget Sound Energy

Support and maintain business systems, analyze operational data, and ensure compliance in a high-availability environment. | Extensive experience in IBM i operations, system troubleshooting, and support, with strong knowledge of Unix/Linux and data center fundamentals. | Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.   PSE's New Product Development team is looking for qualified candidates to fill an open Senior Business Support Analyst position! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description Are you passionate about leveraging data to shape the future of innovative clean energy offerings? Puget Sound Energy is seeking a dynamic Senior Business Support Analyst to join our team and play a pivotal role in advancing our Products & Services, including our Transportation Electrification, Renewable Energy, and Battery Storage programs. As a key member of our team, you'll transform complex data into actionable insights that drive strategic decision-making and directly contribute to PSE's mission of being our customers' clean energy partner of choice.    The Senior Business Support Analyst is responsible for the evaluative, quantitative, and qualitative analysis in support of business needs and requirements. This role is responsible for technical support (troubleshooting, maintenance, and enhancements) and consultation for a variety of database systems used throughout the department.   The Senior Business Support Analyst upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities, and promotes and supports a culture of total safety.   The individual in this role demonstrates a commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct, as well as ensures duties are performed in accordance with all regulatory compliance obligations.Job Responsibilities Uses advanced analytics and/or statistical methods to study and analyze available data and determine trends, root causes, metrics, leading and lagging indicators. Responsible for analyzing, trending, forecasting, and/or tracking business unit/program performance and data statistics. Responsible for maintainance, enhancement and development of querying techniques used to effectively, consistently and accurately derive reports and data. Develops metrics and on-going analysis. Assesses current practices and develops new modeling approaches, tools and processes. Communicates analytical methods, assumptions, and results with key stakeholders to allow for effective data-driven decisions in line with business goals. Leads project teams on various, related projects/initiatives, as well as business case documentation. Develops and applies process improvement methodologies to business process and procedures. Responsible for application maintenance, upgrades, troubleshooting, and training for internal and external stakeholders when necessary.  Responsible to coordinate system implementations and testing as required. Performs other duties as assigned Minimum Qualifications Associate’s degree in business, economics, finance, or related, and 5 years quantitative/qualitative analysis; or equivalent combination of education and/or work experience. Experience working with relational database sytems (querying, analysis, reporting). Solid written, interpersonal, and group communication skills. Experience using a variety of business applications and analysis tools such as Access, Visio, PowerPoint, Excel, statistical software, SAP Business Warehouse, SAP modules, and Cognos. Excellent problem solving skills. Project management skills. Ability to understand and explain technical concepts. Excellent writing, communication and customer service skills. Strong time management and organizational skills. Experience in providing guidance and direction to lower staff. Ability to take initiative and work both independently and as part of a team to accomplish objectives. Desired Qualifications Bachelor’s degree in related field. Experience leading teams. 7 years utility-related experience. Related business-specific experience may include: Advanced relational database experience (MS Access, SQL, Oracle). Experience performing advanced statistical analyses (such as predictive analytics, regression forecasting, data visualization and/or survival analytics). Experience with CSEE Systems (CSY, CIS, CMS). Experience in Crystal Reports and Adobe Acrobat Pro. Programming language (Visual Basic, SQL, VB.NET, HTML). Knowledge of rate-making process. Familiarity with SAP, BI, PACE, PowerBI, PowerClerk. Process documentation and improvement experience. Additional Information At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.   The pay range for this position is $79,200.00 - $131,700.00, and this position is eligible for annual goals based incentive bonuses.    PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.  There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).  For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.  Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).    Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.    Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.   Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.

Provide administrative and analytical support to the claims department, manage correspondence, vendor relationships, and assist with data reporting while ensuring compliance with safety and regulatory standards. | High school diploma or equivalent, extensive experience with office software, previous administrative support experience, and preferably experience in claims or utilities and SAP. | Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.   PSE's Legal team is looking for qualified candidates to fill an open Administrative Specialist - Claims position! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description The Claims department contributes to PSE’s success by providing prompt and thorough investigation of reported incidents involving damages to PSE property as well as to third party property. The administrative specialist provides analytical support to the claims department in Bellevue, hybrid in-person Monday to Friday.    Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.   This job is under federal regulation by the Department of Transportation (DOT) and is subject to pre-employment and random drug screenings that include screening for the presence of marijuana and marijuana metabolites.   Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.Job Responsibilities Claims Team Support: Provides administrative support to the claims team, including time entry, office supply management, and meeting organization. Performs other duties as assigned.   Correspondence and Communication: Prepares and distributes claims-related correspondence, such as letters, checks, emails, and reports, while responding to customer inquiries and delivering excellent customer service. Data Analysis and Reporting: Assisting with data analysis and reporting, including claims trends, metrics, and performance indicators; identifying areas for process improvements. Vendor Management: Oversees relationships with outside collection agencies and counsel, handling tasks such as electronic file transfer, claim file status tracking, check processing, note-taking, and invoice payment. Customer Service: Delivers exceptional customer service, both internally and externally, by responding to inquiries, resolving issues, and identifying opportunities for process enhancements.  Upholds PSE's safety compliance standards in operating and field procedures: Promotes a culture of total safety. Conducts business honestly, ethically, and consistently with PSE's core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations. Minimum Qualifications High School education or equivalent. Extensive experience using word-processing, spreadsheet, database, and presentation software. Previous administrative support experience. Desired Qualifications Experience working in Claims or Utilities. BA/BS. Experience working with SAP. Additional Information At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.   The pay range for this position is $51,400.00 - $79,800.00, and this position is eligible for annual goals based incentive bonuses.    PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.  There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).  For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.  Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).    Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.    Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.   Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.