Puffy

Lead and transform the e-commerce design function using AI tools, mentor design team, drive conversion optimization, and act as a strategic partner to the CEO. | 7-10 years in e-commerce web design with 4+ years managing design teams, expert in Figma and AI design tools, experience with AI-driven UX patterns, and knowledge of accessibility and SEO. | Did you know? At Puffy, we're not hiring a creative manager to approve licenses; we're hiring the architect who will define the AI-native design playbook for the entire e-commerce industry. We're seeking a visionary and results-oriented AI-First UI/UX Design Manager to lead our design function into the future. Based in our dynamic Dubai headquarters, you will report directly to the CEO and hold ultimate ownership of our e-commerce web design. This is more than a design leadership role; you are a strategic partner tasked with revolutionizing our design process and customer experience through the integration of artificial intelligence. The ideal candidate is a seasoned UX/UI leader with a passion for e-commerce and a proven ability to leverage cutting-edge AI tools. You will not only elevate our brand's digital presence but also solve critical challenges by mentoring your team through a significant technological shift, fostering a culture of innovation, eliminating inefficiencies, and building a highly collaborative, data-driven design engine that directly impacts our bottom line. We believe elite talent deserves a premium commitment. We back our vision with two things you won't find anywhere else: a world-class lifestyle and the world's most advanced AI-native toolbox. • Your Reward (Elite Compensation): A highly competitive and transparent salary range of Twenty Five Thousand - Thirty Five Thousand AED/month + upto 10% performance bonus, all tax-free. We believe elite performance deserves elite compensation. • Your Toolbox (AI-Native Design Environment): While other companies are still debating whether to approve Figma AI licenses, we are rebuilding our entire design engine around it. You will architect strategy in a truly AI-first environment, implementing everything from Adobe Firefly to LLM-powered personalization — a competitive advantage few Design Managers in the world will have. At Puffy, we're not just offering a job. We're offering you a plan to realize your full potential: • Architect the AI-First Design Revolution: You won't just use AI tools—you'll build an entire AI-powered design practice. Deploy Figma AI, Adobe Firefly, and LLM systems to cut design-to-deployment time by 40%. Create conversion-focused e-commerce experiences and personalisation patterns that make traditional e-commerce obsolete. Your vision for AI-assisted design will become the company standard. • Transform Operations & Lead with Velocity: Evolve the team from sequential to agile, implementing collaborative workflows that eliminate bottlenecks. Mentor designers to become AI-native practitioners while maintaining brand consistency through systematic governance. Own the entire customer journey—from Home to Checkout—ensuring every pixel drives conversion. • Drive Revenue Through Experimentation: Execute a sophisticated CRO roadmap using both A/B testing and multi-armed bandits to achieve aggressive conversion targets. Partner with Marketing and Analytics teams to implement AI-shaped UX patterns, from recommendation modules to guided selling flows. You'll see the direct line from your design decisions to multi-million dollar revenue impact. • Translate Vision into Business Impact: Become the voice of design in the C-suite. You will own the narrative that connects design decisions to business outcomes, presenting clear, data-backed arguments to the CEO and cross-functional leaders that secure buy-in and drive the company forward. This role is for you if you have: • 7–10 years in web design for e-commerce, including 4+ years leading, mentoring, and managing the operations of a design team. • A portfolio that shows shipped PDP/PLP/Checkout improvements tied to clear business metrics. • Expert in Figma (components, variables, Dev Mode); strong visual/motion craft and responsive design sensibility. • Proven experience implementing GenAI tools into a professional design pipeline, with a clear understanding of prompt engineering, quality control, and brand governance. • Familiarity with AI-shaped UX patterns: conversational search, assistant UI, recommendation modules, and their measurement. • Comfort collaborating on experiments (A/B vs multi-armed bandits) with Growth; understands trade-offs between optimization speed and causal certainty. • Working knowledge of WCAG 2.2 and SEO fundamentals for structured content and schema on e-commerce sites. The Puffy DNA We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size. Let's understand what success means for you: • Be the Owner: We don't hire employees; we welcome owners. You are given the autonomy to make decisions and the expectation to see them through. You proactively identify and solve problems beyond your defined role, because you're accountable for results — not activity. • Execute with Urgency: Our mission demands relentless speed and precision. We thrive in a high-stakes, dynamic environment by making thoughtful decisions quickly, acting decisively, and operating with a constant sense of purpose that separates us from the competition. • Demand Excellence: We are not here to do what's easy; we are here to solve the hard problems that others can't. You will push the boundaries of your craft and insist on the highest standards to deliver impactful results. • Go All-In: When the mission demands it, we rally as one team to cross the finish line. Critical projects require critical commitment, and here, going all-in means you'll grow faster, achieve more, and be part of wins worth working for. Here's What Success Looks Like: In 12–24 months, you will have built a world-class AI-first design practice for an AI-first ecommerce leader and be living a tax-free, world-class lifestyle in Dubai. You will look back at this as the moment your career transformed from being a great Design Manager to being a true industry architect of AI-powered commerce. The alternative is clear: another year in a role where your potential is capped with endless revisions and your best AI-forward ideas die in committee. Ready to Shape Your Story? Click "Apply" and take the first step.

Manage customer inquiries end-to-end using AI-enhanced tools, own customer relationships, and provide strategic solutions to maintain brand reputation. | 1-2+ years customer support experience in fast-paced environments, proficiency with support platforms like Zendesk or Gorgias, strong communication skills, and eagerness to use AI tools. | Are you the 1 in 189 Customer Support expert who's ready to use AI as your unfair advantage? You're at the top of your game. You've mastered empathetic communication and tamed complex customer issues. But you're hitting a ceiling! You're tired of working with rigid policies and feeling like your talent is wasted on repetitive, low-level tickets. You know the future of support isn't about being a human filter—it's about being a strategic problem-solver, and you're looking for the tools and the mission to prove it. Well, here is an invitation to the next chapter in your career. We believe elite talent deserves a premium commitment. We back our vision with two things you won't find anywhere else: a world-class lifestyle and the modern toolbox required to win. Your Reward (The Lifestyle): A highly competitive and transparent wage of $18.00 - $24.00/hour + up to 10% monthly performance bonus. Your Toolbox (The Unfair Advantage): While other companies are patching together legacy CRMs, we give you the keys to our modern, AI-powered support stack and tools like Shopify, Gorgias/Zendesk etc. You will partner with our proprietary AI co-pilot to automate routine inquiries, giving you the time and data to become a true strategist and focus on what truly matters: creating legendary customer experiences. At Puffy, we're not just offering a job. We're offering you a plan to realize your full potential: • Own the Customer Relationship: You won't just respond to inquiries—you will own the customer’s issue from first contact to final resolution. Your expertise will be the foundation of Puffy’s award-winning customer experience. • Become Our On-Site Brand Champion: We've eliminated the red tape that suffocates A-Players. You'll have the autonomy and the advanced tools to manage customer interactions, provide thoughtful solutions, and be the trusted expert keeping our brand reputation pristine. • Engineer a Seamless Customer Experience: You will see the direct line from your work to our company’s success. You'll own the flow of customer feedback, keeping meticulous records and providing key insights that allow our entire organization to do its best work. This role is for you if: • You have 1-2+ years of a proven history of being the go-to customer support expert in a fast-paced, high-stakes environment. • You are a master of professional communication and can command a high volume of inquiries with confidence (50+ WPM typing required). • You don't just use support systems; you architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify. • You are excited by technology and see AI as a partner that enhances your skills, not as something to be feared. The Puffy DNA: We’re restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size. Let's understand what success means for you: • Be the Owner: We don't hire employees; we welcome owners. You are given the autonomy to make decisions and the expectation to see them through. You proactively identify and solve problems beyond your defined role, because you’re accountable for results - not activity. • Execute with Urgency: Our mission demands relentless speed and precision. We thrive in a high-stakes, dynamic environment by making thoughtful decisions quickly, acting decisively and operating with a constant sense of purpose that separates us from the competition. • Demand Excellence: We are not here to do what's easy; we are here to solve the hard problems that others can't. You will push the boundaries of your craft and insist on the highest standards to deliver impactful results. • Go All-In: When the mission demands it, we rally as one team to cross the finish line. Critical projects require critical commitment, and here, going all-in means you’ll grow faster, achieve more, and be part of wins worth working for. Here's What Success Looks Like: In 12-24 months, you will have built a reputation as a world-class, empathetic, and highly efficient customer champion, accelerated your path to a senior support or team lead role, and become an indispensable leader in our LA hub. You will look back at this as the moment your career transformed from being a good support agent to being a true owner of the customer experience. The alternative is clear: another year in a role where your potential is capped and your best ideas are ignored. Ready to Shape Your Story? Click "Apply" and take the first step toward your future with us. Our streamlined 3-phase hiring process is designed for elite talent like you. Keep an eye on your email—you'll receive the next steps within one business day to start our process.

Lead and own the affiliate partnership strategy with autonomy, managing publisher networks and driving revenue growth for a D2C mattress brand. | 5+ years building affiliate programs in North American D2C sleep industry, mastery in negotiation and data-driven affiliate strategy, onsite work in Dubai with relocation. | Are you the 1 in 38,712 Affiliate Managers who is bored with incremental gains? • Note: Job Based Onsite in Dubai (Full Relocation & Visa Sponsorship Provided)* You're at the top of your game. You've mastered affiliate strategy, tamed massive publisher networks, and driven millions in revenue for D2C brands. But you're hitting a ceiling! You're tired of fighting for budget against other channels, explaining your vision to layers of management, and feeling like your true impact is being diluted. You know you have the talent to architect something legendary, but you're stuck in a role that asks you to maintain, not build. Well, here is an invitation to the next chapter in your career. We believe elite talent deserves a premium commitment. We back our vision with two things you won't find anywhere else: a world-class lifestyle and the world's most advanced AI-Native toolbox. Your Reward (The Lifestyle): A highly competitive and transparent salary of AED 22,000 - AED 31,000/month + up to 10% performance bonus, all tax-free and top in class. Your Toolbox (The Unfair Advantage): While other companies treat affiliate as a secondary channel, we are positioning it as a core pillar of our global growth - you will be give the total ownership and an AI-Native Toolbox for your support. You will not just manage a program; you will be given the autonomy and resources to build the most innovative and profitable partnership ecosystem in the D2C mattress industry. At Puffy, we're not just offering a job. We're offering you a plan to realize your full potential: • Drive the Partnership Strategy: You won't just manage accounts—you will work directly with our Head of Marketing to execute and refine the affiliate vision. Your insights will directly shape our growth strategy. • Act with Radical Freedom: We've eliminated the red tape that suffocates A-Players. You'll have the budget, the best-in-class tools (Impact, Partnerize), and the autonomy to negotiate groundbreaking deals and scale winning partners without layers of approval. • Become the Kingmaker: Work within an organization led by our Forbes Council Member CEO, gaining exposure to elite-level business operations and thought leadership. You will see the direct line from your partnership strategy to our multi-million dollar revenue stream, establishing Puffy as the premier luxury mattress brand on a global stage. This role is for you if: • You have a 5+ year history of building dominant affiliate programs in the hyper-competitive North American D2C sleep industry. • You don't just manage affiliates; you build unbreakable relationships with the most powerful organic publishers and performance partners in the market. • You are a master negotiator who uses data not just to report, but to architect winning strategies that consistently exceed ROAS goals. The Puffy DNA We’re restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size. Let's understand what success means for you: • Be the Owner: We don't hire employees; we welcome owners. You are given the autonomy to make decisions and the expectation to see them through. You proactively identify and solve problems beyond your defined role, because you’re accountable for results - not activity. • Execute with Urgency: Our mission demands relentless speed and precision. We thrive in a high-stakes, dynamic environment by making thoughtful decisions quickly, acting decisively and operating with a constant sense of purpose that separates us from the competition. • Demand Excellence: We are not here to do what's easy; we are here to solve the hard problems that others can't. You will push the boundaries of your craft and insist on the highest standards to deliver impactful results. • Go All-In: When the mission demands it, we rally as one team to cross the finish line. Critical projects require critical commitment, and here, going all-in means you’ll grow faster, achieve more, and be part of wins worth working for. Here's What Success Looks Like: In 12-24 months, you will have built a world-class partnership engine, accelerated your path to leadership, and be living a tax-free, world-class lifestyle in Dubai. You will look back at this as the moment your career transformed from being a great Affiliate Manager to being a true strategic owner of a global growth channel. The Alternative is clear: another year in a role where your potential is capped and your best ideas die in committee. Ready to Shape Your Story? Click "Apply" and take the first step. Our streamlined 3-phase hiring process is designed for elite talent like you. If you pass our online assessment, you could be invited to Phase 2 within one business day.