Public Consulting Group

The Business Operations Analyst will support a consultative approach to understanding and solving complex problems faced by state and local education agencies. They will execute assigned tasks and partner with other teams to solve problems related to education case management, strategic planning, and data management. | A bachelor's degree or equivalent work experience is required along with 4+ years of relevant experience. The candidate should possess strong analytical skills and be able to interact with various levels of management and clients. | Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed. Services: Teaching Learning Solutions Data Systems IT Solutions Financial Solutions Equity in Education Equitable Education Recovery Services The Business Operations Analyst will take a client-centric view and support a consultative approach to understanding and solving complex problems faced by state and local education agencies. The successful candidate will be responsible for applying a structured approach to implementing solutions to problems that expand PCG’s impact in the states and regions they are working with. The Business Operations Analyst will execute assigned tasks and partner with other teams to solve problems related to education case management, strategic planning, data management and use. While a remote role, it is expected that the successful candidate will reside in the Mid Atlantic area and be able to travel as needed to meet with and support PCG teams. Duties and Responsibilities Provides analytical services and supports the development of project work products Evaluates client needs, plans and executes on delivery and implementation plans, and tests and troubleshoots final system setups Assists team in developing specifications and testing technical development tasks Assists external clients in the implementation of technical systems, software, or solutions Drafts updates to training manuals and other end-user documentation Assists end-users with support inquiries utilizing multiple platforms Coordinates with team if end-user inquiries need to be escalated Assists in conducting online and on-site trainings Uses database management systems to gather and analyze data Works within a team to accomplish other duties on projects to meet necessary deadlines Ensures quality work products are delivered to clients Exercises discretion and independent judgment Manages and builds upon team relationships Adheres to and supports project management approach and other PMO principles and practices Ensures communication among all key stakeholders Provides IT job duties which include Business and Technical Leadership, System Analysis, Code Development, Software Engineering, or other similarly skilled computer-related work as needed Required Skills Creative problem-solving ability and results-orientation Dedication to accomplishing goals and challenges presented by clients and management Ability to interact with various levels of management and clients Flexible, self-starter possessing intellectual curiosity Excellent oral presentation and written communication skills Solid organizational and time management skills Demonstrated expertise in all MS Office products Qualifications Bachelor’s degree or equivalent work experience required 4+ years of relevant experience Working Conditions Remote Office Setting Up to 25% travel required The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified. #LI #LI-KA1 Compensation: Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $66,800 -75,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Click here to access our privacy notice to California job applicants regarding the collection of personal information.

The IT Business Analyst will review business operations for service and efficiency improvements, evaluate programs, and make recommendations. They will also facilitate client discussions and manage daily project functions while collaborating with project teams to complete deliverables. | Applicants should have a commitment to exceptional client service and the ability to work independently or in team settings. A working knowledge of business analysis, project methodology, and strong business writing skills are essential. | Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base. Services: Strategy, Architecture, Planning, and Procurement Business Enablement Business Solutions Project Assurance Duties & Responsibilities Reviews and is an expert in business operations for service and efficiency improvements. Evaluates programs and makes recommendations for improvements. Analyzes and interprets business documentation and government regulations. Prepare written reports and materials for clients with high quality and professionalism. Facilitates client discussions. Assesses best practices and provides technical assistance to clients. Manage daily project functions and client interaction Works collaboratively with project teams and leads to complete deliverables and project objectives Manages small projects, staff, and tasks with limited supervision while meeting and exceeding performance expectations. Delegates tasks and responsibilities to team members. Participates in business development and sales activities related to the practice and region. Contributes to and leads proposal writing teams, including writing sections, coordinating efforts, and preparing proposal submissions. Additional Duties & Responsibilities Serve as a business analyst and subject matter expert on project engagements Facilitate and manage software development life cycle activities such as requirements and JAD sessions Drive Agile and Scrum processes and methodologies, and can work in these project environments Create project artifacts, reports, and formal deliverables relative to project initiatives Communicate and/or translate business challenges to IT teams and assist in developing solutions Experience working in a project and deadline-driven environment; support the project schedule and deadlines, and assist with identifying, documenting, and resolving issues (and/or escalating to the appropriate level) Support testing efforts with the test team and subject matter experts; understand the general flow of project work from design to development and testing phases Identify and recommend business process improvements and support change management activities in support of projects and clients; a background working with training and writing end-user communications and reports. The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified. Compensation: Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave Qualifications: Applicants should possess the following skills: Applicants must be located in OR, WA, NV, MT, or AZ. A commitment to exceptional client service and a high degree of professionalism in a client/project environment The ability to work independently with minimal supervision on assignments, as well as the ability to work in team settings for meetings and project work; the ability to interact with various levels of management and with clients A working knowledge of business analysis and project methodology, as well as the software development life cycle Possess strong business writing skills, including requirements, business rules, and the ability to convey complex information in emails, reports, and discussions Possess strong presentation skills to a variety of audiences (primarily in leading JAD or requirements review sessions); analysts need to be able to present and discuss information related to assignments to move projects forward toward decisions and approval and identify areas of risk Possess strong Microsoft Office application skills, including MS Word, Excel, Visio, and Teams. Experience with requirements/defect management tools is a plus. Experience with data analytics/reporting tools (i.e., SQL, Power BI, other data management/analytics tools) as well as defect/test tracking tools Experience working with public sector clients (healthcare, finance, corrections, welfare programs, etc.), as well as a general understanding of how government projects and budgets operate The ability to understand both the service delivery system for programs administered by states and monitored by federal regulators. A willingness to accomplish goals and overcome challenges presented by clients, project teams, and management; be solution-oriented Creative problem-solving ability and a consultancy mindset. Ability to recognize issues and identify solutions. A dedication to accomplishing goals and challenges presented by clients and management. The ability to learn, follow, evaluate, and improve upon current processes and client applications to get assigned work accomplished The ability to use sound judgment to complete tasks and seek guidance when needed. Able to communicate status/progress with project managers, team members, and clients. Attention to detail and ability to work with extensive data sets with accurate results. Ability to move projects forward within a specific timeline and budget while working at a detailed level. Flexible, self-starter possessing intellectual curiosity. Enthusiasm for life-long learning and staying well-informed about current business issues. Education: Bachelor’s degree in computer science, public administration, communications, or business degree preferred Experience: 3+ years of relevant work experience Certification: Not required; however, certifications in business analysis and project management, such as Business Analysis Body of Knowledge (BABOK), Project Management Professional (PMP) Certification, Certified Scrum Master (CSM) or Agile certifications are a plus. This position is hybrid with travel/onsite requirements. To be successful at PCG, you must: be available during your set working hours have a safe, private, and distraction-free environment in which to complete your work, and be able to give your full attention to the completion of your PCG job duties Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled. Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,000-$115,000. EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Click here to access our privacy notice to California job applicants regarding the collection of personal information.

The Technical Business Analyst will support the Product Team by designing and delivering EdTech solutions in the case management markets. Responsibilities include facilitating SDLC activities, coordinating requirement gathering sessions, and managing product troubleshooting. | Candidates should have the ability to create comprehensive specifications and experience with SDLC and QA methodologies. A bachelor's degree and 3+ years of relevant experience are required, with a preference for knowledge in EdTech and case management systems. | Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. The Technical Business Analyst (TBA) will support the Product Team within the Education Case Management practice. This position is responsible for designing and delivering EdTech solutions in the case management markets. Our products are used in 30+ states by nearly 2 million people ranging from state agency staff, district and school administrators, teachers, specialists, service providers, and support staff. The ideal candidate is well-versed in the Software Development Life Cycle (SDLC) and comfortable creating system specifications and documentation used in the development process. The TBA works with engineering, business stakeholders, and clients to define scope, gather requirements, design solutions, complete user acceptance testing, and manage aspects of the implementation. *Please note: This role is Remote. Responsibilities: Facilitating software development life cycle (SDLC) activities Coordinating and leading functional and technical requirement gathering sessions Analyzes business requirements, identifies any inconsistencies or gaps, and determines the optimal solution. Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams. Creates wireframes or prototypes using Axure RP, or related tools. Coordinating with engineering, quality assurance teams, and clients to plan and execute test processes Handles product troubleshooting and triage, when required and appropriate. Prepares and posts defects/support requests. Manages through to completion and release. Delivers internal trainings for new features – ‘Train the Trainer’. Contributes to internal product improvement committees and initiatives. Supports other teams with new state implementations, new feature configurations and new project rollouts, if appropriate. Required Skills and Experience: Ability to create comprehensive Requirements Specifications, Designs, Process/Flow Diagrams, Test and Implementation Plans, and Feature Release Notes Experience utilizing Software Development Life Cycle (SDLC) and Quality Assurance (QA) methodologies, standards, and best practices Works well independently - makes decisions and solve problems using sound, inclusive reasoning, and judgment with limited supervision Ability to work in a fast-paced and changing environment; reacts professionally under pressure Ability to gather and analyze information from a diverse set of sources and stakeholders to fully articulate a problem statement Advanced analytical skills, including the ability to analyze, organize, and present data. Demonstrated time management skills - managing priorities across products and teams Detail orientation with excellent analytical, planning, and organizational skills Excellent written and oral communication skills; speaks clearly and persuasively Preferred Experience: Education: Bachelor’s degree or equivalent experience required. 3+ years of business analysis and/or product design experience. Proven record of excellence in documenting, designing, and delivering technical solutions. Knowledge or experience in EdTech, Case Management systems a plus. Experience with wireframing/prototyping tools such as Axure RP or ability to quickly learn. Knowledge of task management and project management systems is a plus (ex. JIRA, ASANA, Monday.com, etc.) UI/UX experience and course certification is a plus. #LI-KA1 #LI #EDU Compensation: Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $80,000-$99,999. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Click here to access our privacy notice to California job applicants regarding the collection of personal information.

Develop and maintain .NET applications, participate in Agile Scrum processes, provide technical expertise and peer code reviews, and support deployment and client needs. | Requires 4-6 years experience in .NET development with strong C#, SQL Server, Azure DevOps, front-end skills, and ability to work in hybrid environment in western US timezone. | Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base. Services • Strategy, Architecture, Planning, and Procurement • Business Enablement • Business Solutions • Project Assurance We are looking for a critical member of the software delivery team - a senior-level .NET Developer - to participate in and contribute to the overall success of the PCG internal team and client support teams, through critical thinking, technical acumen, knowledge, and experience. To produce quality products to support our agency’s mission, this role should improve code by creating refactorable and readable code. Duties And Responsibilities • Must be located in the western region of the US (pacific time zone preferred) • Participates and supports operations of the .NET application client projects by providing technical expertise in supporting the application development and deployment of business-defined requirements. • Develops work plans, goals, and objectives, and evaluates project progress with application development and maintenance activities. • Guides and develops analyzes, plans, and verification procedures for tasked assigned to this position by the (client/project) supervisor. • Supports the application development and problem solving with other .NET team members to ensure the optimal outcome as well as discussing and providing suggestions for problems faced by clients/users. • Provides peer review of work for other .NET development staff to support and ensure accuracy of code before deployment of application ensuring optimal customer satisfaction. • Actively participates in project meetings, Agile Scrum daily standups, requirements review, and other project meetings, providing insight and expertise in evaluating and prioritizing business needs within the allocated sprint cycle. Technical • Experience in .Net development, including C#, .Net Core, and .Net Framework • Proficiency in web development, including ASP.Net Core Blazor MVC and Blazor Web Assembly • Develop, designs, constructs, and maintains software applications using department standard software namely Visual Studio, C#, .NET Framework, SQL Server, and Azure DevOps, Azure Pipelines, Azure Repository etc. • Strong front-end development skills with HTML5, CSS3, and Bootstrap; able to Enhance applications to work with latest browser versions and utilize HTML5 and CCS3 to be compatible with mobile browsers. • Strong front-end development skills with HTML5, CSS3, and Bootstrap; able to Enhance applications to work with latest browser versions and utilize HTML5 and CCS3 to be compatible with mobile browsers. • Advanced database skills with Microsoft SQL Server, including stored procedures and data modeling • Proficiency in data access, including LINQ and Entity Framework Core • Strong knowledge of REST APIs, JSON, and XML for system integrations • Experience within the full Software Development Life Cycle (SDLC) • Skills in data migration and batch processing • Proficiency with version control (GIT) and Azure DevOps • Ability to design and develop business reports • Performs data modeling, designs normalized databases and develops database objects • Design and develop reports using SQL Server Reporting Services The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified. Required Skills • Strong communication skills, emphasizing their use for working in a highly collaborative team • Self-starter, able to own, drive, and manage work effectively and report regularly on progress (raising risks and concerns openly) • Interacts with business analysts, software developers, software testers, project managers, and end users to elicit requirements to develop and maintain software applications • Plans, analyzes, and develops requirements for application development and enhancement. Develops alternate solutions and makes necessary recommendations • Prepares required documentation for the effective maintenance of software applications • Assist the various stakeholders by providing them with information as requested • Strong problem-solving skills and ability to mentor junior developers • Provides technical expertise in support of client web-based applications • Troubleshoot problem(s) discovered by users, log, and follow the ticketing/triage process • Recommend solutions and test them through the promotion path before implementing them in production • Research and provide technical expertise to recommend solutions for web-based applications • Create the deployment package and maintain the deployment script to support testers during the application quality assurance testing phase • Demonstrated understanding of the software product development life cycle and continuous integration • Thorough understanding of application development methodologies • Highly self-motivated and directed • Proven analytical and problem-solving abilities Qualifications • Relevant Bachelor’s degree required with a Computer Science, Software Engineering or Information Systems major preferred. • 4 - 6 years of relevant experience preferred, Strong technical documentation skills Desirable Qualifications • Experience in public sector work • Knowledge of corrections or reentry processes • Expertise in UI/UX design, particularly with Blazor components • Experience in performance optimization for web applications • Familiarity with Agile methodology • Knowledge of specific software and tools such as Razdan Blazor Components, OnBase APIs, OMNI, Ce-Field, and Ce-Prison Working Conditions This position is hybrid with travel/onsite requirements. To be successful at PCG, you must: • be available during your set working hours • have a safe, private, and distraction-free environment in which to complete your work, and • be able to give your full attention to the completion of your PCG job duties Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled. Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $70,000-115,000. #D-PCG Compensation Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

The Sr. Client Service Associate is responsible for the day-to-day operations, client engagement, and delivery of Progress Track, ensuring high client satisfaction and effective product implementation. This role involves leading onboarding, training, and support activities while collaborating with internal teams to enhance product usability and functionality. | Candidates should have 3-5 years of experience in special education programs and proven success in client relationship management. Strong organizational, facilitation, and analytical skills are essential, along with proficiency in Microsoft Office and project management tools. | Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. The Sr. Client Service Associate – Progress Track is responsible for the day-to-day operations, client engagement, and delivery of Progress Track—an add-on within EDPlan designed to support Individualized Education Program (IEP) goal progress monitoring. This role requires both operational excellence and innovative thinking to ensure the product’s value is realized by clients and internal teams. The Product Innovation and Delivery Lead will work closely with the Product Strategy Lead, Technical Business Analyst, and Regional Teams to drive adoption, satisfaction, and impact. The Sr. Client Service Associate – Progress Track is responsible for the day-to-day operations, client engagement, and delivery of Progress Track—an add-on within EDPlan designed to support Individualized Education Program (IEP) goal progress monitoring. This role requires both operational excellence and innovative thinking to ensure the product’s value is realized by clients and internal teams. The Product Innovation and Delivery Lead will work closely with the Product Strategy Lead, Technical Business Analyst, and Regional Teams to drive adoption, satisfaction, and impact. Client Engagement & Value Delivery Serve as the primary point of contact for Progress Track clients, ensuring a high level of satisfaction, responsiveness, and partnership. Engage with clients and colleagues to clearly communicate and demonstrate the value of Progress Track as an add-on tool to EDPlan. Lead onboarding, demos, troubleshooting, and follow-up support for clients. Plan and lead client engagement activities that promote shared learning, peer connection, and improved implementation results. Develop strategies to increase adoption, retention, and expansion of Progress Track within client organizations. Training & Capacity Building Design, develop, and deliver all internal and external trainings for Progress Track, ensuring content is engaging, accessible, and aligned with client needs. Maintain and update training resources and documentation to reflect new features, enhancements, and user feedback. Product Delivery & Innovation Innovate and identify new ways to enhance Progress Track’s usability, functionality, and alignment with client priorities. Track, document, and resolve issues in collaboration with the Technical Business Analyst (TBA). Coordinate internal QA/testing before releases and manage user acceptance testing (UAT) with clients. Collect, analyze, and share feedback to guide system enhancements and service improvements. Revenue & Business Support Support revenue management for Progress Track by tracking renewals, expansions, and potential new opportunities. Partner with Regional Teams to identify and pursue cross-sell opportunities. Collaboration & Coordination Work in close partnership with the Strategy Lead to align on product direction, roadmap changes, and major decisions. Coordinate with Regional Teams, technical staff, and other internal stakeholders to ensure a seamless client experience. Maintain shared internal documentation of client configurations, timelines, and deliverables. Supports customer service and operations for clients: initiative planning and ongoing client relationship management. collaborate with external vendors, external consultants, consulting team members, and/or other staff as required in support of initiatives. Transferring knowledge, best practices (external and internal), methodology, and tools to client organizations. Responds to inquiries and questions in a timely manner. Supports expert and “go-to” for other team members. Assists in leading and directing the work of team members, as needed. Works within a team to accomplish other duties on projects to meet necessary deadlines. Required Experience Proven success in client relationship management and engagement. Strong facilitation and presentation skills, with the ability to lead virtual and in-person sessions. Special education including knowledge of IEP goal development, service delivery, compliance, and progress monitoring best practices. Ability to innovate and adapt product delivery to evolving client needs. Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously. Proficiency with Microsoft Office Suite, project management tools (e.g., Asana), and case management systems. 3–5 years working directly with special education programs. Proven ability to design and facilitate impactful adult learning experiences, such as professional development or peer learning sessions. Experience supporting product adoption and change management in educational settings. Demonstrated ability to build relationships across diverse stakeholder groups, including educators, administrators, and technical teams. Strong data literacy, with the ability to translate product usage data and implementation results into actionable recommendations for clients. Experience developing and refining training materials for both internal staff and external clients. Ability to translate complex product features into clear, practical applications for end users. High degree of adaptability and flexibility, thriving in a fast-paced, evolving product environment. Strong analytical skills, including the ability to analyze and organize data. Excellent organizational, oral presentation and written communication skills. Ability to manage time to meet critical deadlines. Ability to work independently and with a team Excellent ability to build and maintain business relationship with clients. Proficiency in MS Office products, including PowerPoint, Excel and Word. Research and project management capabilities. Preferred Experience Familiarity with EDPlan and/or Progress Track. State- or district-level client engagement experience. Qualifications High School diploma or equivalent required, bachelor's degree preferred. 4+ years similar work experience Working Conditions Office Setting The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified. #LI #LI-KA #EDU As required by applicable law, PCG provides the following reasonable range of compensation for this role: $56,300-$85,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. Compensation: Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Click here to access our privacy notice to California job applicants regarding the collection of personal information.