Prospyr

Own end-to-end data migrations, validate data integrity, and support customer go-lives in a SaaS environment. | 3+ years in data migration, implementation, or technical operations, with strong data handling skills and experience working with structured data and cross-system mapping. | Data Migration Specialist Prospyr Medical | Remote (US) About Prospyr Prospyr is the all-in-one, AI-powered practice management platform built specifically for medical aesthetics and wellness practices. We unify EMR, POS, payments, patient engagement, and analytics into a single modern operating system—helping practices automate manual work, increase capacity, and deliver a seamless patient experience. As we onboard new practices and expand existing customers, accurate and reliable data migration is critical to successful go-lives. We’re hiring a Data Migration Specialist to own customer data transitions and ensure every practice launches on Prospyr with clean, trusted data. The Role The Data Migration Specialist is responsible for migrating customer data from legacy systems into Prospyr as part of the implementation and go-live process. You’ll work closely with customers, Customer Experience, Implementation, Product, and Engineering to move high-stakes healthcare data accurately and on time. This role sits at the intersection of data, operations, and customer delivery—and is essential to customer confidence and long-term success on the platform. Key Responsibilities Data Migration & Validation Own end-to-end data migrations for new and expanding customers Import and validate patient, appointment, invoice, payment, provider, service, and membership data Map data from a wide range of legacy systems (EMRs, POS tools, spreadsheets, exports) Identify, clean, normalize, and reconcile inconsistent or incomplete data Perform QA checks to ensure data accuracy, completeness, and integrity post-migration Customer & Go-Live Support Work directly with customers during onboarding to define migration scope and timelines Explain data requirements, limitations, and tradeoffs in a clear, customer-friendly way Support go-live readiness by ensuring migrated data aligns with customer workflows Troubleshoot and resolve migration issues quickly and accurately Process & Tooling Maintain and improve migration playbooks, templates, and checklists Document repeatable patterns for common legacy systems Partner with Engineering and Product to improve migration tooling and automation Surface recurring data issues and upstream product improvements Cross-Functional Collaboration Partner closely with Customer Experience and Implementation teams on go-live execution Coordinate with Engineering on complex migrations or edge cases Provide internal visibility into migration status, risks, and blockers What We’re Looking For 3+ years of experience in data migration, implementation, or technical operations in SaaS Strong comfort working with CSVs, spreadsheets, and structured data Experience mapping data across systems with different schemas High attention to detail—accuracy matters Clear communicator who’s comfortable working directly with customers Ability to manage multiple migrations in parallel Experience with healthcare, EMR, POS, or financial data is a strong plus SQL experience is a plus (but not required) Why Prospyr Mission-driven team transforming how medical practices operate High-impact role tied directly to customer success and retention Collaborative, fast-moving environment Exposure to real healthcare data and complex operational workflows Competitive compensation and benefits

Own customer relationships, drive product adoption, and influence product development to ensure customer success and growth. | 5+ years in B2B SaaS or management consulting, proven ability to manage complex products, strong communication skills, and experience working with product and engineering teams. | Customer Success Manager Company: Prospyr Medical Location: Remote (US) About Prospyr Prospyr Medical is building the operating system for medical aesthetics and wellness. We replace fragmented EMRs, POS systems, payments tools, and analytics with a single, modern platform designed for how practices actually run. Our customers rely on Prospyr to power revenue, operations, and patient experience. Customer Success is not a support function here — it’s a growth engine and a direct input into product strategy. The Role We’re looking for a Customer Success Manager who is equal parts operator, consultant, and product partner. You’ll own high-impact customer relationships end-to-end: driving outcomes, pushing adoption, surfacing product gaps, and helping shape what we build next. This role is hands-on, fast-moving, and highly cross-functional — ideal for someone who likes ambiguity, ownership, and real influence. What You’ll Do Own Customer Outcomes & Growth Act as the strategic partner for a portfolio of high-value customers Drive retention, expansion, and long-term customer value — not just “happiness” Identify risks early, create action plans, and push customers toward measurable ROI Lead QBRs, success plans, and executive-level conversations with practice owners and operators Build Scalable Customer Education Create scalable onboarding and education programs that reduce dependency on 1:1 support Develop playbooks, workflows, and best-practice guides for complex operational use cases Turn real customer learnings into repeatable content that helps every customer succeed faster Drive Product Adoption Lead adoption of new features, AI tools, and workflows across your book of business Own customer-facing rollout strategy for major product launches Help customers rethink and modernize their internal processes to fully leverage Prospyr Influence the Product Roadmap Be the voice of the customer in product discussions — grounded in real usage Work directly with Product and Engineering to translate customer problems into solutions Participate in betas, pilots, and early feature testing with customers Close the loop: validate that what we ship actually solves the problem Operate Cross-Functionally Collaborate with Support, Implementation, and Marketing to improve the full customer lifecycle Help define Customer Success processes, metrics, and tooling as the company scales What We’re Looking For Required 5–8+ years in Customer Success, Account Management, or similar roles in B2B SaaS or in Management Consulting Proven ability to drive retention, expansion, and adoption in complex products Comfort operating in ambiguity and building process where none exists Strong communication skills Bias toward action, ownership, and accountability Preferred Experience working closely with Product and Engineering teams Familiarity with EMR, POS, payments, subscriptions, or analytics platforms Why Prospyr Direct influence on customers, product direction, and company trajectory Ownership and autonomy — this role shapes how Customer Success works at Prospyr A fast-growing company with real product-market fit and deeply engaged customers Competitive compensation, equity, and benefits Remote-first, high-trust, execution-focused culture

Design, develop, and maintain fullstack applications with a focus on AI-enhanced healthcare solutions, including architecture, implementation, testing, and deployment. | 5+ years of fullstack software engineering experience with proficiency in React, TypeScript, GraphQL, and experience owning projects end-to-end. | Product engineers at Prospyr create the software we ship to our users, in particular our core platform for AI-driven medical management. As a member of our core product team, you'll join us in inventing a new, better way to deliver personalized healthcare solutions. You might be a fit if... You've built a great product in a fast-paced environment. You blend excellent fullstack engineering with a taste for intuitive models and user-centric design. You have a propensity for creative ideas and have a knack for making powerful AI-integrated tools without compromising their ease-of-use. Sample projects include: Inventing new interfaces and UX for AI-assisted patient data reviews and personalized care recommendations Sprinting for two weeks to build a new product vertical from scratch (e.g., AI-powered symptom tracking or provider matching) Running experiments and A/B tests on user cohorts to push the frontier of platform intelligence - ex specialized AI agents, health data retrieval, and predictive analytics About Our mission is to empower patients and providers to Prospyr (prosper) in their health journeys. The first step in our journey is to build the best tool for seamless medical management, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truthseeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. We're remote-first with a preference for Austin, TX, and we're largely powered by AWS for scalable, secure healthcare tech. Apply if there appears to be a fit, we'll reach out to schedule some short technicals. After, we'll schedule a virtual deep dive where you'll work on a small project, discuss ideas, and meet the team. Key Responsibilities Design, develop, and maintain fullstack applications using React for frontend, TypeScript for type-safe development, and GraphQL for efficient API interactions. Own end-to-end project lifecycles, including architecture decisions, implementation, testing, deployment, and monitoring. Use AI-powered IDE tools (e.g., Claude Code, Cursor, or similar) to accelerate development workflows and enhance code quality. Collaborate with product teams to iterate on features rapidly, ensuring alignment with user needs and business goals. Optimize performance, scalability, and security of our applications, troubleshooting issues in production environments. Conduct code reviews and contribute to best practices in a fast-moving agile setup. Stay ahead of emerging technologies in fullstack development, AI, and healthcare tech to inform our roadmap. Required Qualifications 5+ years of professional software engineering experience, with a strong focus on fullstack development. Proficiency in React, TypeScript, and GraphQL; hands-on experience building responsive, performant web applications. Familiarity with AI-enhanced IDEs and tools for boosting developer productivity. Proven track record of owning and delivering projects end-to-end in a fast-paced environment. Strong problem-solving skills, with the ability to debug complex issues across the stack. Excellent communication and collaboration skills, with a bias toward action and quick iteration. Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). Preferred Qualifications Experience in healthcare or SaaS platforms. Knowledge of backend technologies like Node.js, Apollo Server, or similar for GraphQL implementations. Familiarity with cloud services, particularly AWS, and CI/CD pipelines. Contributions to open-source projects or personal side projects demonstrating fullstack expertise. What We Offer Competitive salary ($150,000 - $220,000 base, depending on experience) plus stock options in a growing company. Comprehensive health benefits, including medical, dental, and vision coverage. Fully remote work in a remote-first environment. Unlimited PTO and opportunities for growth. A collaborative culture that values work-life balance, innovation, and making a difference in healthcare.